We pride ourselves on being a high quality provider who develops strong working relationships with our customers based on mutual trust, understanding and openness. It is important for us to plan effectively together to meet your desired outcomes and clarify at the outset the key objectives, measures of success and the outcomes that you would like to achieve.
All customers, regardless of the level of business you place with us, are appointed their own contract manager to support them at all times with the organising, booking and administration process. This ensures that you always have a named person to support you from the office who is fully aware of your requirements and any contractual agreements. We have a clear customer service vision and we place our customers at the heart of all that we do.
We always incorporate your organisations policies, procedures and paperwork into our course delivery as standard practice to ensure the delivery is tailored specially to your organisation and so that you can feel assured that we are re-enforcing the right messages to your staff teams. We also incorporate any specific local authority guidelines into our delivery so again you can feel assured that the training is tailored by geographical area.
We regularly review the service we are delivering and seek feedback through a range of methods. This can be learner evaluation at the end of a session, learner confidence scales, quality assurance carried out quarterly between the contract manager and the person booking the training, customer meetings as well as our own self-assessment and quality improvement planning. Feedback is so important for us to collate and evaluate to ensure that we are looking at continuously improving our services to you.
We are constantly reviewing our systems and investing in systems to ensure they provide our customers with all the management information reporting they may require for their business. Our web based learning management system is made available to all of our customers for use and tracking of training and learner training records.
UTS have their ‘Unique’ approach to the delivery of diploma qualifications. Our programmes at level 2, 3, 4 and 5 have all been segmented into 3 stages so that each level can be purchased and achieved in 3 stages and at a time that is right for the individual’s career as well as your budgets. This approach also allows you to purchase in stages, to claim any Skills for Care Workforce Development Funds (WDF) providing your National Minimum Data Sets (NMDS) have been kept up to date. It has also proved to keep the learners more motivated to achieve and to continue to progress.
We have an absolute commitment to quality, as well as meeting all quality standards as set by our range of awarding bodies through who we have direct claims status for all qualifications. We have been endorsed by Skills for Care as a recognised provider.
The endorsed status evidences that we have been through a rigorous quality assurance process and that we have demonstrated that we deliver excellent quality learning and development that has a positive impact on learners and those relying on social care services. It also demonstrates that we have good processes and practices in place.
Endorsement enables us to gain approval with Skills for Care for our range of programmes, providing our customers with certificates that demonstrate their staff have completed Skills for Care approved training programmed with an Endorsed Provider.
We then plan to achieve the Skills for Care Centre of Excellence status by July 2016.
Centre of excellence status demonstrates an exemplary learning and development provision, exhibits innovation and continuous development and proves that we have delivered high quality improvements to the services we have worked with. It also demonstrates that we have a full commitment to the Leadership Qualities Framework.