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CQC Reports

The CQC has recently released several reports on increasing involvement from people in their own care, their strategy for the next 5 years, and what their future strategy will mean for care services.

Better Care in My Hands

The CQC has recently released a report titled 'Better Care in My Hands: A Review of how people are involved in their care'. This document offers insights into how well people are involved in their own care, and the challenges facing this vital area, while giving recommendations to care providers, commissioners and system partners to ensure improvements are made.

The report also provides information for care providers and commissioners to understand the CQC's expectations for regulating how well services involve people, to learn from examples of good practice from outstanding services, and focus on the factors that enable people and their families to work in partnership with health and social care staff to be involved across the services they use.

Coming at a time when health and social care services must adapt to the changing needs of their populations, this provides an opportunity for real progress to be made in putting people in control of decisions about how their care is carried out.

This report has found that there is a lack of supported involvement for people who may lack capacity, including young people with complex needs, and those with learning disabilities, mental health needs or dementia, particularly when they move between services and hospitals. Furthermore, people needing long-term care and support were least likely to report being involved in their health care, including people with long-term conditions, young people and the oldest age groups.

Finally, the report recommends that care providers, commissioners and voluntary organisations work together to ensure health and care services constantly involve people throughout their care. Service providers are also recommended to focus their effort on several enablers, including personalised care plans, and coordination of people's involvement in their care as they move between services, while commissioners are recommended to ensure new models of care are developed that take into account these enablers. 

To download this report, click here

Shaping the Future

The CQC has also recently released their strategy report: 'Shaping the Future: CQC's strategy for 2016 to 2021' which outlines it's approach to regulating health and social care services for the next 5 years.

The report states that 'demand for care has increased as more people live for longer with complex care needs' has placed great pressure on services to reduce costs and still deliver the right quality outcomes. This strain on resources will mean that the CQC will have to use them as effectively as possible in future, and one of the 4 priorities in the report is to "improve efficiency and effectiveness". To do this, they have outlined the need for adaptation to new models of care, becoming more efficient in their operations, and reducing the process requirements on those they regulate.

As mentioned in their accompanying report 'What our strategy means for the health and adult social care services we regulate', the CQC states that "inspections will continue to be central to our assessments of quality, but we will complement this by developing our information and insight model to more effectively target our resources where the risk to the quality of care provided is greatest and where quality is likely to have improved".

Although the organisation has radically changed it's approach to regulating health and social care services in the past 3 years, the Shaping the Future report also states that there is "still significant variation in quality across different sectors and between services in each sector" and that the CQC is "in particular concerned about safety, which remains a serious challenge for those rated inadequate"

Furthermore, the report highlights the importance of good leadership in ensuring high quality care is provided, stating "the overwhelming majority of good and outstanding services also feature good or outstanding leadership". It also outlines that a co-operative approach must be taken between care providers, professionals, staff, commissioners, services, families and carers in order to work towards a shared vision of high-quality care.

To download this report, click here

Online Training Records

Online Training Records

Our web based learning management system will provide you with the tools you need to access your up to date training records at all times, to produce information on your staff’s training records for CQC and to notify you of when updates are required.

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Tailored Training Social and Housing care
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Whilst we have a wide range of programmes written and ready to go, and within any training you have in-house, we will incorporate your organisations policies, procedures and paperwork into our delivery as standard practice, we understand that sometimes you may still need a little something else, something that makes it even more specific to your organisation and your business objectives.

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For large organisations wanting to roll a programme out across the whole staff team, you may want to consider setting up a pilot programme prior to full implementation. We have worked with many customers on pilot projects to ensure programmes meet all required objectives and any change are made from lessons learned prior to full implementation.

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‘Value’ to our customers has never been about the price;  it is always about the quality of the service they receive and the impact this has on their staff’s practice, their business performance and ultimately the quality of life for the people they support.

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Care Act
Care Act

The Care Act 2014, together with a range of regulations and statutory guidance, is the base upon which social care will develop over the next few decades. It enshrines the new statutory principle of individual wellbeing, the driving force behind the Act, and makes it the responsibility of local authorities to promote wellbeing when carrying out any of their care and support functions.

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Care Certificate
Care Certificate

The Care Certificate is an induction programme that will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.

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