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Social Care

As a pioneer in the provision of skills and qualifications, we excel at understanding the key drivers of the sector now and for the future. This understanding enables us to design and deliver programmes which develop not only the skills of your workforce for today, but also the skills that are required for the future success of your business.

We are currently living with an ageing population and the need for care and support is continually increasing. As people are living longer they are developing multiple conditions which require organisations and their staff to be trained across a wider range of skills and competencies.

The population is also becoming more diverse and our programmes must reflect the cultural diversity of the people that our customers are supporting.

With the implementation of the Care Act, well-being and prevention are high on the agenda which means organisations will need to ensure their staff has the right skills, knowledge, values and practice to support individuals to stay in their own home for longer.

The Care Certificate has provided us with a more robust induction programme across health and social care. UTS were invited to be part of the pilot project team with Skills for Care, which meant we could provide excellent support our customers when implementing the Care Certificate induction into their business.

We work across all service types for the provision or our programmes such as residential care, homecare, supported living, community services, shared lives, personal assistants, nursing homes, hospices, housing and health services.

To view our full range of health and social care courses please click on a category below.

Autism

ADHD

What is Attention Deficit Hyperactivity Disorder?
Causes and symptoms of ADHD
How ADHD is diagnosed
Treatment
What conditions can coexist with ADHD
Adults with ADHD

Autism Awareness within The Criminal Justice System

The Autistic Spectrum
The triad of impairments
Understanding behaviour that may be displayed
Communication
Creating enabling environments within the criminal justice system

Autism Promoting Good Practice Advanced

Autism Strategy
Autism Act 2009
Nice Guidance 2014
Communication skills and use of Makaton
The Domains of quality of life
Triad of impairment
Theory of mind
The impact of mental health or other medical conditions including diabetes
Learning Disability and Autism
Sensory impairment
Solution focused assessment
Neuro Diversity
Signposting to support
Person Centred Assessment

Autistic Spectrum Conditions - An Introduction

The Autistic Spectrum
The triad of impairments
Understanding behaviours that may be displayed
Contributing to support planning

Autistic Spectrum Conditions Awareness

The Autistic Spectrum
The triad of impairments
Understanding behaviour that may be displayed
Communication
The Autism Bill

Autistic Spectrum Conditions Supporting the Individual Intermediate

The Autistic Spectrum
The triad of impairment
Understanding behaviour that may be displayed
Communication
Individuality
Support planning
The Autism Bill
Multi agency partnerships
My life with Autism research
The SPELL Framework

Competency Assessor

Occupational Competency Assessor Moving and Positioning 3 Day Programme

Attended a 3 day programme
Completed a competency assessment
Planned for assessing competency
Demonstrated how to make an assessment decision
Demonstrated how to provide feedback
Completed a competency assessment of moving and positioning practice

Occupational Competency Assessor Safe Handling of Medication 3 Day Programme

Attended a 3 day programme
Completed a competency assessment
Planned for assessing competency
Demonstrated how to make an assessment decision
Demonstrated how to provide feedback
Completed a competency assessment of safe handling of medication practice

Dementia

Approaches to Enable Rights and Choices for Individuals with Dementia Whilst Minimising Risks

Key legislation
Agreed ways of working
Best interests of an individual with dementia
Providing care and support to an individual in the least restrictive way
The social or emotional space of an individual with dementia
Life history and culture
Attitudes of others
Anxieties common to carers
Planning support that enables rights and choices
How the protection of an individual may prevent rights and choices

Dementia The Signs and Symptoms

The term ‘dementia’
Prevalence rates
Key functions of the brain affected by dementia
Depression, delirium and age related memory impairment
Common causes of dementia
Likely signs and symptoms
Risk factors
Different experiences of dementia
Attitudes and behaviours of others

Dementia Awareness

The term ‘dementia’
Prevalence rates
Key functions of the brain affected by dementia
Depression, delirium and age related memory impairment
Common causes of dementia
Likely signs and symptoms
Risk factors
Different experiences with dementia
Attitudes and behaviours of others

Dementia Awareness and Down’s Syndrome

Statistics
The term ‘dementia’
Common causes of dementia
The impact of recognition and diagnosis
How dementia can impact on individuals with Down’s Syndrome
Person centred theory
Action Planning

Dementia Awareness for Independent Living Teams

The term ‘dementia’
Key functions of the brain affected by dementia
Depression, delirium and age related memory impairment
Common causes of dementia
Likely signs and symptoms
Risk factors and supporting choice
Mental Capacity Act and Best Interest
Advocacy and supporting assertiveness
Professional boundaries and signposting to appropriate services
Responsibilities of other professionals and agencies

Dementia Awareness Level 2

The term ‘dementia’
Prevalence rates
Key functions of the brain affected by dementia
Depression, delirium and age related memory impairment
Common causes of dementia
Likely signs and symptoms
Risk factors
Medical model of dementia
Social model of dementia
Dementia as a disability
Different experiences of individuals with dementia
Attitudes and behaviours of others

Dementia Awareness Professional Trainer Programme

Attended a 2 or 4 day programme
Completed the Award in Education and Training
Completed QCF unit: Understand the Process and Experience of Dementia
Built a portfolio of evidence
Delivered a 15 minute micro teach

Dementia Awareness – Level 3 Award in Awareness of Dementia

Understand the Process and Experience of Dementia
Understand the Role of Communication and Interactions with Individuals who have Dementia
Understand the Diversity of Individuals with Dementia and the Importance of Inclusion
Understand the Administration of Medication to Individuals with Dementia using a Person Centred Approach

Dementia Awareness – Understand the Process and Experience of Dementia – Level 3

The neurology of dementia
Causes of dementia
Possible signs and symptoms
The impact of recognition and diagnosis of dementia
Other factors that can cause changes in an individual’s condition
Why the need and abilities of an individual with dementia may fluctuate
How dementia care must be underpinned by a person centred approach
Different techniques that can be used to meet the needs of each individuals

Equality, Diversity and Inclusion in Dementia Care Practice

Diversity
Equality
Inclusion
Why an individual with dementia has unique needs and preferences
How values, beliefs and misunderstandings about dementia can affect attitudes towards an individual
Life history and culture
Needs and preferences of individuals
How to use a person centred approach

End of Life

Advance Care Planning

Differences between a care or support plan and an advance care plan
Purpose of advance care planning
National, local and organisational agreed ways of working
‘Advance Decision to Refuse Treatment’
What is a ‘ Do Not Attempt Cardiopulmonary Resuscitation’ order
When an advance care plan may be introduced
Who might be involved and what information will they need
How to use legislation to support decision making
The recording, review and use of advance care planning
Factors an individual may consider when planning their advance care plan
Respecting the values, beliefs and choices of individuals
How an individual’s care or support plan may be affected by an advance care plan

End of Life Care

The stages of death and dying
What is palliative care?
What is end of life care?
Ethical issues associated with palliative care
Communicating with dying patients and their family
Advance care planning
Cultural and religious issues around death and dying
Symptom control
Following a death
Death, grief and bereavement & support systems for all

Lead and Manage End of Life Care Services

Current legislation relating to the provision of best practice end of life care services
Legal and ethical issues relating to decision making at end of life
How mental capacity could affect end of life care
Theoretical models of grief, loss and bereavement
How grief and loss manifest in emotions
Local health authority pathways
Qualities of an effective leader in end of life care
Use of effective communication
Appropriate resources to support the delivery of end of life care services
Manage palliative care emergencies
Key relationships essential to effective end of life care
Supporting staff in end of life care services
How to use outcomes of reflective practice to improve aspects of the end of life care

Loss and Bereavement

What is meant by loss and grief before reaching end of life?
How the experience of loss and grief is unique to individuals
Stages of loss and grief
Effects of loss and grief
Support individuals to identify losses they may experience
Support individuals to communicate losses
Support individuals to access support services
How own feelings about loss and grief can impact on the support provided
Use support systems to manage own feelings

Palliative Care

What is palliative care?
Illnesses and conditions which may require palliative care
The importance of monitoring the health of an individual
Ethical, cultural and religious considerations associated with death, dying and palliative care
Communicating with dying patients and their family
Symptom control

General Health and Social Care

ADHD

What is Attention Deficit Hyperactivity Disorder?
Causes and symptoms of ADHD
How ADHD is diagnosed
Treatment
What conditions can coexist with ADHD
Adults with ADHD

Administration of Buccal Midazolam

Why use Midazolam?
Developing methods of safe administration
Potential side effects
Who may benefit
How does it work?
How to administer
Supporting the person receiving Midazolam

Administration of Emergency Medication Rectal Diazepam and Buccal Midazolam

Why use Buccal Midazolam/Rectal Diazepam?
Developing methods of safe administration
Potential side effects of emergency medication
Who may benefit
How do they work?
Use of Rectal Diazepam
Procedure for administration
Practice on anatomical model
Use of Buccal Midazolam
Procedure for administration
Observation and recording
When to call an ambulance
Supporting the person receiving Buccal Midazolam/Rectal Diazepam

Administration of Emergency Medication – Rectal Diazepam and Buccal Midazolam

Why use Buccal Midazolam/Rectal Diazepam?
 Developing methods of safe administration
 Potential side effects of emergency medication
 Who may benefit
 How do they work?
 Use of Rectal Diazepam
 Procedure for administration
 Practice on anatomical model
 Use of Buccal Midazolam
 Procedure for administration
 Observation and recording
 When to call an ambulance
 Supporting the person receiving Buccal Midazolam/Rectal Diazepam

Administration of Medication in Mental Health Services

Legislation, Policies, Procedures, Guidelines and Community Treatment Orders
 The terms ‘trade’ and ‘generic’ and categories of medicines
 Types of medication, and their purpose, commonly used within Mental Health services
 Ordering, storage and disposing of medicines
 Routes of medication
 When medication is refused
 Self-administration by Service Users
 When things go wrong
 Record keeping
 How to administer medication
 Signs to look out for with an adverse reaction to medication

Advance Care Planning

Differences between a care or support plan and an advance care plan
Purpose of advance care planning
National, local and organisational agreed ways of working
‘Advance Decision to Refuse Treatment’
What is a ‘ Do Not Attempt Cardiopulmonary Resuscitation’ order
When an advance care plan may be introduced
Who might be involved and what information will they need
How to use legislation to support decision making
The recording, review and use of advance care planning
Factors an individual may consider when planning their advance care plan
Respecting the values, beliefs and choices of individuals
How an individual’s care or support plan may be affected by an advance care plan

Advocacy and Empowerment

What is advocacy?
The values and principles underpinning advocacy
Legislation and advocacy standards
Models of advocacy and their purpose
How advocacy has developed
The limits and benefits of advocacy
Duties under The Care Act 2014
Roles and responsibilities of the advocate
The role of an IMCA
Promoting empowerment
Local advocacy services
Confidentiality

AED and CPR

Responsibilities and reporting
Dealing with an unresponsive casualty
Assessment of the situation
Defibrillation for adults and children
Defibrillation procedures
AED safety and functions
Resuscitation
Choking
Heart attacks
Infection control

An Introduction to Multiple Conditions for Housing Teams

Dementia – a variety of causes
Types of Epilepsy
Mental health conditions
Types of Learning Disabilities
Autism and the Spectrum
Cerebral Palsy
Exploring how these conditions may coexist with each other
Safeguarding Adults from abuse and the challenges that are faced while supporting individuals with various conditions
The impact of Mental Capacity Act and the Deprivation of Liberty Safeguards on individuals
Proactive Skip and the reasons to why it is used
Sign posting to other organisations to receive support
Exploring communication – For all above conditions there may be behaviours that are displayed and misunderstood 

An Overview of the Care Quality Commission and the Care Act 2014 for Staff Teams, Service Users and Families

Part 1 Care Act 2014
Key duties and changes introduced by the Act
Well-being
Prevention
Integration
Information
Legislation to be repealed
Eligibility Criteria
The duty to provide
Care Quality Commission
The new inspection model
The 5 Key Questions
Fundamental Standards
Key lines of enquiry - KLOE's
Staff, Managers and Directors responsibilities

Anaphylaxis Awareness

What is anaphylaxis?
Common causes of anaphylaxis
Signs and symptoms of anaphylaxis
Treatment and management of anaphylaxis in the workplace
Safe use of auto-injectors
Risk assessment of anaphylaxis

Anti-Social Behaviour for Housing

Legislation and policies on anti-social behaviour
Obligations and responsibilities of residents
Support of residents reporting anti-social behaviour
Understanding behaviour as communication
Life changes that can cause behaviours that challenge
Prevention of anti-social behaviour
Supporting and responding to displayed behaviours
Safeguarding, including harassment, hate crime and domestic violence
Following procedures to ensure a balanced approach to displayed behaviours
Your role to build a legal case to serve notice
Witness statements and collating evidence

Approaches to Enable Rights and Choices for Individuals with Dementia Whilst Minimising Risks

Key legislation
Agreed ways of working
Best interests of an individual with dementia
Providing care and support to an individual in the least restrictive way
The social or emotional space of an individual with dementia
Life history and culture
Attitudes of others
Anxieties common to carers
Planning support that enables rights and choices
How the protection of an individual may prevent rights and choices

Assistive Technology within Housing

What is assistive technology?
Telecare
Telehealth
Use of AT - Organisational implications
Implementing change across housing, health and care
Supported and specialist accommodation
A person centred approach
Why should landlords consider using assistive technology?

Autism Awareness within The Criminal Justice System

The Autistic Spectrum
The triad of impairments
Understanding behaviour that may be displayed
Communication
Creating enabling environments within the criminal justice system

Autism Promoting Good Practice Advanced

Autism Strategy
Autism Act 2009
Nice Guidance 2014
Communication skills and use of Makaton
The Domains of quality of life
Triad of impairment
Theory of mind
The impact of mental health or other medical conditions including diabetes
Learning Disability and Autism
Sensory impairment
Solution focused assessment
Neuro Diversity
Signposting to support
Person Centred Assessment

Autistic Spectrum Conditions - An Introduction

The Autistic Spectrum
The triad of impairments
Understanding behaviours that may be displayed
Contributing to support planning

Autistic Spectrum Conditions Awareness

The Autistic Spectrum
The triad of impairments
Understanding behaviour that may be displayed
Communication
The Autism Bill

Autistic Spectrum Conditions Supporting the Individual Intermediate

The Autistic Spectrum
The triad of impairment
Understanding behaviour that may be displayed
Communication
Individuality
Support planning
The Autism Bill
Multi agency partnerships
My life with Autism research
The SPELL Framework

Behaviours that Challenge

Legislation
Policies, procedures and guidelines
‘Challenging Behaviour’-The label
Equality, diversity and rights
Types of behaviours that challenge
Causes of ‘challenging behaviour’
Understanding behaviour
Responding to behaviour
Proactive and reactive strategies
Effects of behaviour on the individual and others
Review and revise approaches
Reflective practice of own role

Behaviours that Challenge Refresher

'Challenging Behaviour' - The label and causes of 'challenging behaviour'
Responding to behaviour
Effects of behaviour on the individual and others
Reviewing current practice

Behaviours that Challenge within Learning Disability Support Services

‘Challenging behaviour’ – The label
Equality, diversity and rights
Types of behaviours that challenge
Causes of ‘challenging behaviour’
Understanding behaviour
Responding to behaviour
Effects of behaviour on the individual and others
Legislation
Policies, procedures and guidelines

Bi-Polar Disorder

What is Bi-Polar Disorder?
How is it diagnosed?
Symptoms of Bi-Polar
Categories of Bi-Polar
Other illnesses that can co-exist with Bi-Polar
Treatment
Supporting an individual and their condition

Brain Injury Awareness

What is a brain injury
Acquired brain injury –types of acquired
Traumatic brain injury – types of traumatic
Effects of brain injury
Recovery
Capacity
Care and support 

Brief Interventions

History of brief interventions
The role of motivational interviewing
The uses for brief intervention
Person-centred care for service users
Solution focused methodologies for individuals
Managing endings

Care Act Briefing - Making Safeguarding Personal

The Care Act 2014 – the introduction of the new duties in April 2015
Internal and multi agency Safeguarding Adults procedure
Roles and responsibilities of the independent sector
Making Safeguarding Personal - good practice
Responding to safeguarding concerns

Care and Support during Transition to or from Hospital

Person centered care
Communication / information sharing and the Data Protection Act 1998
Hospital based multi-disciplinary team
Assessment of care and planning
Discharge coordinator and discharge plans
Pre-admission plans
Contingency planning

Care and Support Planning

What are care and support plans?
Purposes of care and support plans
Service User involvement
What to include
How to gather information
Reviewing and updating
Use of terminology

Care and Support Planning for Housing

What are care and support plans?
Purposes of care and support plans
Can tenancy agreements be care/support plans?
Individual involvement
What to include
How to gather information
Roles and responsibilities in care and support planning
Reviewing and updating
Use of terminology
Confidentiality

Care and Support Planning for Managers

What are care and support plans?
Purposes of care and support plans
Service user involvement
What to include
How to gather information
Reviewing and updating
Use of terminology
Benefits of using person centred thinking with individuals
Beliefs and values on which person centred thinking and planning is based
Current policy and guidance underpinning person centred planning
Overcoming challenges that may be faced in implementing person centred thinking, planning and reviews
Informing and involving staff in the care and support planning process

Care, Support and Person Centred Planning

What are care and support plans?
Purposes of care and support plans
Service User involvement
What to include
How to gather information
Reviewing and updating
Use of terminology
Benefits of using person centred thinking with individuals
Beliefs and values on which person centred thinking and planning is based
Updated styles of person centred planning
Current policy and guidance underpinning person centred thinking and planning
Overcoming challenges that may be faced in implementing person centred thinking, planning and reviews

Catheter Care

Legislation, national guidelines and local policies and practices
The anatomy and physiology of the male and female genito-urinary system
Ethical issues surrounding catheterisation
What is a urinary catheter and why would it be used?
Types of catheters that can be used
Gaining valid consent
Monitoring catheterisation equipment
Emptying draining bags
Measuring and recording the urine output
Catheter associated Urinary Tract Infection
Signs from urine and urinalysis
Maintaining the cleanliness
Apply standard precautions for infection control
Taking action when problems arise
Maintaining privacy and dignity

Child Protection

Legislation, policies and procedures
Child protection as part of the safeguarding process
Designated safeguarding children officer
Types of abuse
Recognising possible child abuse
Potential barriers inhibiting children from disclosing abuse
Responding appropriately
Reporting concerns about a child
Recording and evidencing concerns
Sharing information and confidentiality
Referrals and investigations
Making a child feel safe

Common Core Principles of Dignity

Definitions of dignity, privacy and respect
Principles that underpin privacy and dignity
Maintaining privacy and dignity of individuals
Supporting an individual's right to make choices
Equality, diversity and inclusion
Active participation
6 C's - Compassion in practice
The 7 common core principles to support dignity - Skills for Care
The 10 point Dignity Challenge

Common Core Principles of Dignity for Housing

Definitions of dignity, privacy and respect
Principles that underpin privacy and dignity
Maintaining privacy and dignity of individuals
Supporting an individual’s right to make choices
Equality, diversity and inclusion
Active participation
6 ‘C’s’ – Compassion in practice
The 7 common core principles to support dignity – Skills for Care
The 10 point Dignity Challenge

Communicating through Behaviour

Effective communication
The importance of observing an individual’s reactions when communicating with them
The importance of finding out individual’s communication and language needs, wishes and preferences
A range of communication methods available
Recognising barriers to communication and ways to reduce these
Identifying ways communication is understood
Equality, diversity and rights
Types of behaviours that challenge
Understanding behaviour
Responding to behaviour
Proactive and reactive strategies
Sources of information to support effective communication 

Confidentiality for domiciliary and homecare staff teams

Defining confidentiality
Legislation, Policy and Procedures that relate to confidentiality
Moral and ethical issues faced
Explore why confidentiality is important
How confidentiality may be breached and how to manage the situation
What is meant by the term disclosure
Exploring personal experience and practice

Continence and Catheter Care

Legislation, national guidelines and local policies and practices
What is continence?
The anatomy and physiology of the male and female genito-urinary system
Normal functioning of the urinary system
Types and causes of urinary incontinence
Normal functioning of the bowel
Types and causes of faecal incontinence
What is a urinary catheter and why would it be used?
Types of catheters that can be used
Monitoring catheterisation equipment
Emptying draining bags
Measuring and recording the urine output
Catheter associated Urinary Tract Infection
Signs from urine and urinalysis
Maintaining the cleanliness
Apply standard precautions for infection control
Taking action when problems arise
Maintaining privacy and dignity
Promoting dignity when supporting an individual

Continence Care

What is continence?
Normal functioning of the urinary system
Types and causes of urinary incontinence
Normal functioning of the bowel
Types and causes of faecal incontinence
Diagnosis, treatment and management
Promoting dignity when supporting an individual

COPD Chronic Obstructive Pulmonary Disease

What is COPD?
Types of COPD
Basic anatomy in relation to COPD
The function of the lungs
Statistics
Symptoms
Triggers for exacerbations
Methods used to diagnose
Treatments available
Management and self-management options

COSHH Awareness Control of Substances Hazardous to Health

Employer/employee responsibilities imposed by the Control of Substances Hazardous to Health Regulations 2002
Definition and types of substances hazardous to health in the workplace
Health effects of hazardous substances and their causes
COSHH – The eight steps
Hazard information and packaging, (CHIP),- Protection by information (symbols and phrases)

Cultural Awareness

What is cultural awareness?
Why cultural awareness matters
Recognising our own cultural assumptions
Stereotypes and prejudice
Seeing the world through the eyes of other cultures
Meeting and greeting
Social etiquette and rules for personal space
Taking account of communication styles
Working and support people from different cultures

Cultural Awareness for Housing

The Equality Act 2010
Appreciating all facets of cultural diversity
Similarities and differences within and between different cultures
The value and richness of a diverse workforce
The impact of stereotyping
Reducing the likelihood of conflict and confrontation
Providing effective diverse services

Culture, Religion and Communication Awareness for Domiciliary and Homecare Staff Teams

What is cultural and religious awareness?
Why cultural and religious awareness is essential
Recognising our own cultural assumptions
Stereotypes and prejudice
Seeing the world through the eyes of other cultures or religions
Practical meeting and greeting techniques
Social etiquette and rules for personal space
Taking account of communication styles
Working with and supporting people from different cultures and religions

Delivering Personal Care and Support to People in their Own Homes for Domiciliary and Homecare Staff Teams

Definitions of personal care
Rationale for undertaking personal care (evidence-based practice)
Assessment and management of risk when undertaking personal care
Assessment of personal hygiene needs
Culture of care and quality
Principles of skin care
Anatomy and physiology of the skin
Care of skin, hair, mouth, nails & feet and ears and nose
Education and training of staff in personal care
Evaluation and documentation of personal care
Assessing practical support that may be required for people living in their own homes
Promoting Active Participation

Dementia The Signs and Symptoms

The term ‘dementia’
Prevalence rates
Key functions of the brain affected by dementia
Depression, delirium and age related memory impairment
Common causes of dementia
Likely signs and symptoms
Risk factors
Different experiences of dementia
Attitudes and behaviours of others

Dementia Awareness

The term ‘dementia’
Prevalence rates
Key functions of the brain affected by dementia
Depression, delirium and age related memory impairment
Common causes of dementia
Likely signs and symptoms
Risk factors
Different experiences with dementia
Attitudes and behaviours of others

Dementia Awareness and Down’s Syndrome

Statistics
The term ‘dementia’
Common causes of dementia
The impact of recognition and diagnosis
How dementia can impact on individuals with Down’s Syndrome
Person centred theory
Action Planning

Dementia Awareness for Independent Living Teams

The term ‘dementia’
Key functions of the brain affected by dementia
Depression, delirium and age related memory impairment
Common causes of dementia
Likely signs and symptoms
Risk factors and supporting choice
Mental Capacity Act and Best Interest
Advocacy and supporting assertiveness
Professional boundaries and signposting to appropriate services
Responsibilities of other professionals and agencies

Dementia Awareness Level 2

The term ‘dementia’
Prevalence rates
Key functions of the brain affected by dementia
Depression, delirium and age related memory impairment
Common causes of dementia
Likely signs and symptoms
Risk factors
Medical model of dementia
Social model of dementia
Dementia as a disability
Different experiences of individuals with dementia
Attitudes and behaviours of others

Dementia Awareness – Level 3 Award in Awareness of Dementia

Understand the Process and Experience of Dementia
Understand the Role of Communication and Interactions with Individuals who have Dementia
Understand the Diversity of Individuals with Dementia and the Importance of Inclusion
Understand the Administration of Medication to Individuals with Dementia using a Person Centred Approach

Dementia Awareness – Understand the Process and Experience of Dementia – Level 3

The neurology of dementia
Causes of dementia
Possible signs and symptoms
The impact of recognition and diagnosis of dementia
Other factors that can cause changes in an individual’s condition
Why the need and abilities of an individual with dementia may fluctuate
How dementia care must be underpinned by a person centred approach
Different techniques that can be used to meet the needs of each individuals

Depression

What is Depression
The difference between grief, sadness and depression
Myths and Stereotypes of depression
Different forms of depression
Signs and symptoms associated with depression
Factors known to trigger depression
Risks and benefits involved with medical treatment
Psychological therapies

Develop Professional Supervision Practice

Understand the principles, scope and purpose of supervision
The role of the supervisor
The performance management cycle
Performance indicators and measuring practice
Establishing the relationship
Structuring sessions & supervision content
Setting and reviewing targets and objectives
Effective feedback
Reflection
Policies and procedures

Developing Complex Decision Making Skills

Professional accountability for Adults at Risk
Using multi agency policies, procedures and protocols to inform decision making
Communicating decision making rational effectively to others
Effective Adults at Risk meetings as either participate or chair

Diabetes Awareness

What is diabetes?
Facts and figures
Physiological effects
Type I / Type II diagnosis
Investigations
Treatments
Complications and emergency situations
Monitoring
Control
Hypoglycaemia / Hyperglycaemia
Education

Diabetes Awareness and Management

What is diabetes?
Facts and figures
Physiological effects
Type I / Type II diagnosis
Investigations
Treatments
Complications and emergency situations
Monitoring
Control
Hypoglycaemia/Hyperglycaemia
Education
Research
Multi agency working
Personalised action planning

Diet and Nutrition Including Constipation

Balanced diet
The eat well plate
The journey of food  
Medical conditions that could affect nutrition input and wellbeing
Nutritional assessment and support
Alternative feeding
Dietary history
Biochemical results
Malnutrition – sign and symptoms
Prevention of malnutrition
Documentation
Assisting individuals to eat and drink
Constipation – causes, prevention and management

Diet, Fluids and Nutrition

Balanced diet
The Eatwell guide
The journey of food
Medical conditions that could affect nutrition input and wellbeing
Nutritional assessment and support
Alternative feeding
Dietary history
Biochemical results
Malnutrition – sign and symptoms
Prevention of malnutrition
Documentation
Assisting individuals to eat and drink

Dignity in Care

Definitions of dignity and respect
Principles that underpin privacy and dignity in care
Maintaining privacy and dignity of individuals
Supporting an individual's right to make choices
Active participation
6 'C's' & Compassion in practice
The 7 common core principles to support dignity in adults social care – Skills for Care
The 10 point Dignity Challenge

Dissociative Identity Disorder

Mental Health and Legislation
Symptoms of Dissociative Identity Disorder
The impact of Dissociative Identity Disorder on an individual’s life
Differences between Dissociative Identity Disorder and Schizophrenia
Identifying and implementing treatment plans
Planning for the future

DoLS Deprivation of Liberty Safeguards

What are the Deprivation of Liberty Safeguards and why were they introduced
What is Deprivation of Liberty?
How and when can DoLS be applied and authorized?
What is the assessment process for a standard authorisation of a DoLS?
What should happen once the assessments are completed?
When can urgent authorisation of a DoLS be given?
The role of the relevant persons DoLS representative
When an authorisation should be reviewed and what happens when it ends
What happens if someone thinks a person is being deprived of their liberty without authorisation?
What is the Court of Protection and when can people apply to it?
How has MCA & DoLS changed practice?

Drug, Alcohol and Substance Misuse

The legal position?
The different types of substances commonly used?
Recognising problematic substance misuse
Minimising harm and other intervention models
Person centered practice

Dual Diagnosis Mental Health and LD awareness

Common Mental health problems and types of learning disability
The difference between a mental health problem and a learning disability
Barriers to accessing the right support
Methods of support for an individual who is experiencing mental ill health and a learning disability

Duty of Candour - Regulation 20

What constitutes duty of candour?
Implementation into services
Policies and Procedures to support openness and transparency
Systems in place to identify breaches
Supporting staff at all levels to be open and transparent when things go wrong
Staff training and development
Identifying notifiable safety incidents and taking appropriate action
Notifying the relevant person by following internal policies and procedures
Signposting for communication systems
Non notifiable situations
Disclosing to family members or carers
Definition of apology as defined by CQC
Supporting the relevant person post incident  
Notification follow up to the relevant person
Documentation and evidence needed 

Duty of Care

Define the term 'duty of care'
Describe how the duty of care affects own work role
Explain how duty of care contributes to the safeguarding or protection of individuals
Potential conflicts or dilemmas that may arise between the duty of care and an individual's rights
Manage risks associated with conflicts or dilemmas between an individual's rights and duty of care
Where and who to go to get additional support and advice about how to resolve such conflicts and dilemmas
How to respond to complaints
The main points of agreed procedures for handling complaint
Handling information

Dysphagia

What is Dysphagia?
The risks arising from lack of appropriate dysphagia management
Multi-disciplinary assessments and team working
Care planning and following professional recommendations
Planning and preparation of meals, including following dietary needs
Equipment and sitting positions to support comfortable and safe eating
First aid response

Ear Drops, Eye Drops and Inhaler Administration

Conditions which affect the eyes, ears and respiratory system
Treatments and medications
Contraindications/side effects of medication
Administering eye, eardrops and inhalers competently according to assessment
Roles and responsibilities when administering ear and eye drops and inhalers
How to read treatment cards and document administration correctly
Infection control methods 

Embedding Electronic Assistive Technology in Housing and Social Care

What is Assistive Technology?
Telecare
Telehealth
Use of AT - Organisational implications
Implementing change across Housing, Health and Care
Benefits of assistive technology
A person centred approach

Emergency First Aid at Work (EFAW) One Day – Level 2 Award

Introduction-The First Aider
What is First Aid?
First Aid in the work place
Responsibilities of the First Aider
Actions in an emergency
Primary assessment
Secondary assessment
Breathing and circulation
Principles of resuscitation
Disorders of respiration
Disorders of the circulation

Emergency First Aid Skills

First aid legislation
When and how to call for help
First aid equipment
How to complete an incident report form
Control of bleeding and how to control severe external bleeding
How to minimise the risk of infection
Choking and how to treat a casualty who is choking
CPR
The recovery position

Emergency First Aid Skills and Defibrillator Training

First aid legislation
When and how to call for help
First aid equipment
How to complete an incident report form
Control of bleeding and how to control severe external bleeding
How to minimise the risk of infection
Primary survey
Heart attack
Choking and how to treat a casualty who is choking
AED functions
Use of the defibrillator
CPR
The recovery position

Emergency Lifting Cushion - Elk - Practical

Introduction to the Elk
Weight capacity of the Elk
Principles of moving & handling
Maximising Service Users own ability
Manual handling techniques & Including use of the Elk
Improved techniques
Reducing the risk of injury
Storage of the Elk

End of Life Care

The stages of death and dying
What is palliative care?
What is end of life care?
Ethical issues associated with palliative care
Communicating with dying patients and their family
Advance care planning
Cultural and religious issues around death and dying
Symptom control
Following a death
Death, grief and bereavement & support systems for all

Epilepsy Awareness

What is epilepsy
Causes of epilepsy
Diagnosis
What are seizures?
Documentation
Triggers
Types of seizures
Seizure management (including First Aid)
Medication
Risk management
SUDEP
Person centred approaches

Epilepsy Awareness and the Administration of Buccal Midazolam Medication

What is Epilepsy?
Epilepsy and Learning Disability
Classification and management of seizures
When to call an ambulance
First Aid
Triggers and precipitants
Need to know points
Observation and recording
Psychosocial aspects
Anti-epileptic drug therapy
Status epilepticus
Use of Buccal Midazolam
Procedure for administration

Epilepsy Awareness and the Administration of Rectal Diazepam and Buccal Midazolam Medication

What is epilepsy
Causes of epilepsy
Diagnosis
What are seizures?
Documentation
Triggers
Types of seizures
Seizure management (including First Aid)
Medication
Risk management
SUDEP
Person centred approaches
What is emergency medication?
Routes of administration
Other uses of medication
Benefits, impact and side effects of the medication
Risk assessments
Support Plan/ Protocols

Epilepsy Awareness and the Administration of Rectal Diazepam Medication

What is Epilepsy?
Epilepsy and Learning Disability
Classification and management of seizures
When to call an ambulance
First Aid
Triggers and precipitants
Need to know points
Observation and recording
Psychosocial aspects
Anti-epileptic drug therapy
Status epilepticus
Use of Rectal Diazepam
Procedure for administration
Practice on anatomical model

Equality, Diversity and Inclusion 3hr

Legislation and codes of practice
Protected Characteristics
The terms - Diversity, Equality, Inclusion
Discrimination and the different types
Prejudice and stereotyping
Way in which discrimination may deliberately or inadvertently occur in the work setting
How to challenge discrimination in a way that encourages change
A range of sources of information, advice and supports about diversity, equality and inclusion
How and when to access information, advice and support

Equality, Diversity and Inclusion 6hr

The terms - Diversity, Equality, Inclusion
Discrimination and the different types
Prejudice and stereotyping
How discrimination may deliberately or inadvertently occur in the work setting
Practices which can reduce the likelihood of discrimination
Promoting equality, diversity and inclusion
Legislation and codes of practice
Interaction with individuals that respects their beliefs, culture, values and preferences
How to challenge discrimination in a way that encourages change
Sources of information, advice and supports about diversity, equality and inclusion
How and when to access information, advice and support

Equality, Diversity and Inclusion for Housing

The Equality Act 2010
Protected characteristics explained
Championing the right of everyone to have respect and dignity at work
Defining harassment and bullying and strategies to eliminate unfair behaviour
Developing a greater understanding of equality and diversity
How to identify, build and develop best practice that it is meaningful and worthwhile
The benefits of Equality and Diversity to the worker, team and organisation
Cultural norms, values, differences and expectations and their impact on others

Equality, Diversity and Inclusion for Managers

Underpinning models of practice in equality, diversity and inclusion
Potential effects to barriers to equality, diversity and inclusion
The impact of legislation and policy initiatives on the promotion of equality, diversity and inclusion
Promoting equality, diversity and inclusion in policy and practice
Challenging discrimination and exclusion in policy and practice
Providing information to others on the effects of discrimination, the impact of inclusion and the value of diversity
Supporting others to challenge discrimination and exclusion
Analyse prejudice and discrimination
Develop systems and processes that promote equality, diversity and inclusion

Equality, Diversity and Inclusion in Dementia Care Practice

Diversity
Equality
Inclusion
Why an individual with dementia has unique needs and preferences
How values, beliefs and misunderstandings about dementia can affect attitudes towards an individual
Life history and culture
Needs and preferences of individuals
How to use a person centred approach

Evacumat Equipment The Practical Application of Emergency Evacuation

What is an evacumat?
How to use the correct equipment for each individual
Use of policies & procedures
Personal Emergency Evacuation Plan – PEEP
Risk assessments
Practical application of knowledge

Facilitating Person Centred Workshops

Understanding person centred approaches
How to develop person centred plans
Person centred tools and how to use them
Reviewing person centred plans in response to an individual’s changing needs or preferences
Promote understanding and use of active participation
Ways of applying active participation to meet individual needs
Manage risk in a way that maintains the individual’s right to make choices
Action plan for implementation
Developing workshops
How to facilitate a PCP workshop
Meeting the needs of a learner
Self-reflection of facilitated workshops
Monitoring the implementation of PCP plans

Falls and Fragility

Definition of a fall
Definition of Osteoporosis
Statistics
Causes and risks
Physical & psychological consequences
Minimising falls and fractures
Professionals involved in prevention
Importance of recording, reporting and reviewing

Fluids and Nutrition

The importance of food safety in the preparation and handling of food
What is hydration?
What is nutrition?
Understanding the role of nutrients, protein, carbohydrates, vitamins and other
Essentials on the body
Sign and symptoms of poor nutrition and hydration
Encouraging individuals to eat and drink
Communication, choices, dignity and rights
Documentation and reporting concerns

Fluids and Nutrition in Housing

The importance of food safety in the preparation and handling of food
What is hydration?
What is nutrition?
Understanding the role of nutrients, protein, carbohydrates, vitamins and other essentials on the body
Sign and symptoms of poor nutrition and hydration
Encouraging individuals to eat and drink
Communication, choices, dignity and rights
Documentation and reporting concerns

Food Hygiene and Infection Control

The importance of food safety in the preparation and handling of food
What is nutrition?
Understanding the role of nutrients, protein, carbohydrates, vitamins and other essentials on the body
Sign and symptoms of poor nutrition and hydration
Encouraging individuals to eat and drink in accordance with their plan of care
COSHH
Ways that infection can get into the body, chain of infection and transmission
Effective hand hygiene
Personal protective clothing, equipment and procedures and how to use them
Dangerous substances
The principles of safe handling of infected or soiled linen and clinical waste

Handling Information

Documentation – what, why and when to use it
The Eight Principles of The Data Protection Act
Confidentiality
Organisational policies and procedures
Storage of files
Observation skills
Fact or Opinion - the difference
Avoiding misleading information and mapping
Terminology used within the Health and Social Care 

Homelessness

The impact of homelessness
Issues impacting on the homeless
Youth homelessness
Person-centred support for individuals
Solution focused methodologies
Recent developments in legislation

Hygiene in Health and Social Care Level 2 Award CIEH

Introduction to hygiene
Terms hygiene, infection, transmission, micro-organism and incubation
Consequences of poor standards
Concepts of ‘duty of care’
Legislation relating to hygiene practice
Hygiene hazards
Common causes of infection
How harmful micro-organisms can be destroyed
Contamination and cross contamination
Personal hygiene
Suitable methods of hand washing
Importance of protective clothing and equipment
Risks associated with exposure to infectious diseases
Cleaning
Role of cleaning
Facilities that should be provided
The terms cleaning, disinfection, sterilization and decontamination
The significance of cleaning schedules
Procedures for dealing with waste, sharps and spillage

Implementing New Frameworks, Legislation and Standards into Working Practice

An insight into CQC Inspection Framework, The Care Act, The Care Certificate
CQC Inspection Framework – An overview
The 5 Key Questions
Inspections and structure of the visit
Managing your inspections – being prepared for the visit
Supporting your team
CQC enforcement actions
The Care Act – An overview
How this has had an impact on services
The Care Certificate – An overview
The 15 standards
Assessing knowledge and practice against standards

Independent Living for Housing

The benefits of independent living
Implementation of The Care Act 2014
Safeguarding individuals
Roles of people and agencies involve in independent living
Risk management
Providing information
Direct payments
Partnership working
Possible dilemmas and conflicts that may arise 

Inspection Support Services

Looking at documentation in line with the 5 key questions
Staff support and guidance of the process
Making initial recommendations
Speaking to staff and family to gain an understanding of how they believe the service is managed
Development of the inspection support services report 

Intensive Interaction Building Effective Relationships

The development and principles of intensive interaction
How to identify barriers to building relationships
Building effective relationships
Intensive interaction techniques
How to communicate with people who do not speak or appear to respond
Action planning

Keeping People Moving

Person Centered Care Planning
Anatomy and the importance of keeping muscles moving
Risk Assessing
Low impact exercises
Small pieces of equipment
Identifying safe and effective independent transfer techniques
Record keeping sheets progress charts

Key/Link Working

Definition of key/link working
The role of the key/link worker
Care standards and guidance
Establishing the relationship
Communication skills
Maintaining boundaries
Expectations of the people we support
Expectations of our organisation
Fulfilling the role of a key/link worker
Recognising you own limits
Developing your skills
Working within the team
Recording and reporting information 

Lone Working and Personal Safety

Lone working
Legislation
Company policies & procedures
Principles of risk assessment
Working safely in other people’s homes
Personal action planning
Communication systems
Dealing with violent & aggressive incidents
Reporting & recording procedures
Post incident support

Lone Working and Personal Safety within Housing

Lone working
Legislation
Company policies and procedures
Principles of risk assessment
Working safely in other people's homes
Personal action planning
Communication systems
Dealing with violent and aggressive incidents
Reporting & recording procedures
Post incident support

Loss and Bereavement

What is meant by loss and grief before reaching end of life?
How the experience of loss and grief is unique to individuals
Stages of loss and grief
Effects of loss and grief
Support individuals to identify losses they may experience
Support individuals to communicate losses
Support individuals to access support services
How own feelings about loss and grief can impact on the support provided
Use support systems to manage own feelings

Makaton an Introduction

Communicating together
Makaton Language Programme
Makaton’s place in the signing world
Introduction to Makaton symbols
Multi-modal communication
Practical sessions: signs and symbols

Makaton Beginners Workshop Two Day

Communicating Together: how we communicate without speech and the impact of  non-verbal communication
What is Makaton?
Learn and practice stage 1 of the Makaton vocabulary
Making signs part of communication: using movement, facial expression, placement and directionality
Learn and practice stage 2 plus some additional signs from the Makaton Core Vocabulary
How symbols are used
Conversation using signs and speech
Revise stages 1 and 2 plus additional  vocabulary
Commonly asked questions about Makaton
Learn and practice stage 3
Practical application of symbols to memory and communication
Learn and practice stage 4 of the Makaton Vocabulary
Considerations for using and teaching Makaton with service users
Practice selecting vocabulary according to individual needs
Develop a plan to use Makaton to support an individual in the home or workplace
Learn further additional vocabulary
Practical exercise in using signs and/or symbols to support communication

Makaton Foundation Workshop Two Day

Communicating together
Makaton Language Programme
Makaton’s place in the signing world
Introduction to Makaton symbols
Multi-modal communication
Practical session: signs and symbols
Research support for sign use
Symbols design themes
Teaching procedures
Conclusion of workshop

Making Every Contact Count

Applying Making Every Contact Count to their work setting environment
Main public health message
Brief advice to their client group
Signposting to appropriate support
Information on lifestyle services and lifestyle
COM_B model of behaviour change and how it applies

Malnutrition and Management

What are nutritional needs?
What constitutes a healthy diet and how to provide this
Assessment of nutritional needs
What is malnutrition? Signs, symptoms, preventions, recognitions
What is dehydration? Signs, symptoms, preventions, recognitions
Multi-disciplinary approach & problem solving
Responsibilities and rights
Conditions that can link with malnutrition & dehydration i.e. depression, Parkinson's disease
Physical, psychological and social implications
Types of food supplements
Feeding techniques
Daily nutritional requirements
Gastronomy feeding
Nasogastric feeding
Educational/skill requirements and responsibilities

Managing Alcohol and Substance Misuse in the Workplace

What is alcohol and substance misuse?
The impact of employees affected by alcohol and substance misuse on a business
Stigmas, misconceptions and stereotyping
Barriers that make dealing with alcohol and substance misuse issues at work difficult
Common signs and symptoms of alcohol and substance misuse
Alcohol units and safe limits
The effects of alcohol on the body and mind
The effects of short and long term alcohol misuse
Hazardous, Harmful and Dependent drinking
The effects of binge drinking
Alcohol audits
Different types of substances commonly used
Psychoactive substances – formerly known as legal highs
The legislative framework for alcohol and substance misuse in the workplace
Policy making and the benefits of implementing this

Managing Bowel Care

Anatomy and physiology of the lower gastro intestinal tract
Definition and causes of bowel dysfunction
Assessment of bowel function and constipation
The importance of nutrition and hydration for improvement and maintenance of bowel functioning
Skin care, containment and effective bowel evacuation
Rehabilitation techniques
Medication and treatment for bowel function
Emergencies and complications of the lower bowel
Consent, privacy, dignity and communication
Documentation
Current evidence-based practice
Health care assistants: Developing competence in lower bowel care 

Managing Conflict and Challenging Conversations in the workplace

Define conflict and challenging conversations
Stages in the development of conflict
Possible causes of internal and external conflict
Responses to these situations and the impact
Reframing your response and how to manage the situation
Effective communication skills
Tools and techniques to create a resolution
Maintaining resilience
The effects of conflict on performance and the individual at work
The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
Ways to create harmony at work and facilitate a positive atmosphere

Managing Safely (Level 4)

Safeguarding pathways
How to implement pathways
Developing multi-agency prevention strategies
Implementation of prevention strategies
Supporting an individual through the safeguarding pathway to achieve good outcomes
The role of the advocate
Your role in a section 42 enquiry
Monitoring and auditing to ensure compliance to the SSAB
Established systems for supervisions, maintaining records and safeguarding action plans
Contributing to the development of good practice
Learning lessons from Safeguarding Adult Reviews and Domestic Homicide reviews

Medicines Management for Assistant Practitioners

Legislation, policies, procedures and guidelines
Roles and responsibilities in supporting the use of medication
The terms trade and generic and categories of medicines
Ordering, receiving, storage and disposing of medicines
Administration and monitoring an individual’s medication
Frequency of medication and routes of administration
Signs to look out for with an adverse reaction to medication
When medication is refused
Self-administration by Service Users
When things go wrong
Record keeping 

Mental Capacity Act (MCA) Awareness

What is the Mental Capacity Act?
Who is affected by the Act? Staff and Service Users
What is mental capacity?
The five core principles
What is lack of capacity?
Assessment of capacity
Helping people make a decision
Record keeping
The Law
Adult protection
Reflection of previous practice

Mental Capacity Act and Deprivation of Liberty Safeguards

What is the Mental Capacity Act?
Who is affected by the Act?
What is mental capacity?
The five core principles
What is lack of capacity?
Assessment of capacity
Helping people make a decision
Record keeping and handling information
The Law
Safeguarding and protection
Reflection of previous practice
Deprivation of Liberty Safeguards
What could been seen as a deprivation?
Supreme Court Ruling
Court of Protection
Lasting Power of Attorney
Documentation you need to have in place
Submitting an Authorisation/Urgent Authorisation
How long could a deprivation be in place for?
Reviewing practice/keeping up to date 

Mental Capacity Act and Deprivation of Liberty Safeguards - Refresher

What is mental capacity?
The five core principles
What is lack of capacity?
Assessment of capacity
Record keeping and handling information
Safeguarding and protection
Reflection of previous practice
Deprivation of Liberty Safeguards
What could been seen as a deprivation?
Supreme Court Ruling
Documentation you need to have in place
Submitting an Authorisation/Urgent Authorisation
Reviewing practice/keeping up to date 

Mental Capacity Act and Deprivation of Liberty Safeguards for Managers

What is the Mental Capacity Act?
Who will be affected by the Act? Staff and Service Users
What is mental capacity?
The five core principles
What are IMCA’s?
Assessment of capacity – documentation required
Supporting people in decision making
Record keeping and handling information
Reflection of previous practice
The Supreme Court Ruling
Court of protection
Lasting Power of Attorney
DoLS documentation – how to complete

Mental Health Awareness

Main types of mental ill health
The psychiatric (DSM/ICD) classification system
How mental health may be indicated through an individual’s emotions, thinking and behaviour
Discrimination due to misinformation, assumptions and stereotypes about mental ill health
How mental ill health may have an impact on the individual
Benefits of early intervention in promoting an individual’s mental health and wellbeing

Mental Health Conditions for Housing

Main types of mental ill health according to the psychiatric (DSM/ICD) classification system
Discrimination due to misinformation, assumptions and stereotypes
How mental ill health may have an impact on the individual

Mental Well-Being and Mental Health Promotion

Main types of mental ill health according to the psychiatric classification system
How mental ill health may be indicated through emotions, thinking and behaviour
Discrimination, assumptions and stereotypes
The impact of mental ill health on individuals
The different views on the nature of mental well-being and mental health and the factors that may influence both across the lifespan
Effective strategies for promoting mental well-being and mental health with individuals and groups
Benefits of early intervention

Motivational Interviewing

An introduction to Motivational Interviewing
The Four Interaction Skills
Open questions, affirmation, reflection, summary
The Spirit of Motivational Interviewing
Partnership, acceptance, compassion, evocation
The Four Processes of Motivational Interviewing
Engaging, focusing, evoking, planning
Applications of Motivational Interviewing
Making it user friendly, reflecting on change
Personal Action Planning 

Multiple Sclerosis Awareness

What is Multiple Sclerosis
Different types of Multiple Sclerosis
Symptoms associated with Multiple Sclerosis
Causes of Multiple Sclerosis
The progression of Multiple Sclerosis
Treatment options
Level of support needed

Obsessive Compulsive Disorder

What is Obsessive Compulsive Disorder?
Obsessions and Compulsions
The causes of Obsessive Compulsive Disorder
Understanding Anxiety
The types of Obsessive Compulsive Disorder
Who is affected by Obsessive Compulsive Disorder?
Treatments for Obsessive Compulsive Disorder

Pain Management

The importance of a holistic approach to managing pain and discomfort
Approaches to alleviate pain and minimise discomfort
Agreed ways of working that relate to managing pain and discomfort
How pain and discomfort may affect an individual’s well-being and communication
Encourage an individual to express feelings of discomfort or pain
Encourage an individual to use self-help methods of pain control
Assist an individual to be positioned safely and comfortably
Agreed measures to alleviate pain and discomfort
Monitoring activities relating to management of an individual’s pain or discomfort
Report findings and concerns

Palliative Care

What is palliative care?
Illnesses and conditions which may require palliative care
The importance of monitoring the health of an individual
Ethical, cultural and religious considerations associated with death, dying and palliative care
Communicating with dying patients and their family
Symptom control

Parkinson’s Disease Awareness

What is Parkinson’s Disease?
Signs and symptoms
Common associated problems
Behavioural changes
Communicating with a Service User with Parkinson’s Disease
Supporting an individual to undertake their daily activities and fulfill their needs
Improving quality of life
Common medications used

Person Centred Approaches for Housing

How and why person centred values must influence all aspects of work
The use of care plans and person centred tools
Ways to put person centred values into practice
Making person centred approaches inclusive for all, including those who have limited or alternative methods of communication
Actions and approaches in response to an individual’s changing needs or preferences
Capacity and consent
Positive risk taking
Factors that contribute to the well-being of individuals

Person Centred Planning

Person centred values
Purpose and content of individual plans
Assess individual needs prior to formulating a plan
Person centred approaches to developing care plans involving individuals and their families
Individual’s capacity to consent
Care/Support plans and person centred tools
Participant’s roles and responsibilities for developing, implementing and maintaining up to date plans
The relationship between care/support planning and risk assessment
Making PCP inclusive for all, including those who have limited or alternative methods of communication
Actions and approaches in response to an individual’s changing needs or preferences

Person Centred Planning Refresher

Benefits of using person centred thinking with individuals
Beliefs and values on which person centred thinking and planning is based
Updated styles of person centred planning
Care/ support plans and PCP tools
Current policy and guidance underpinning person centred thinking and planning
Overcoming challenges that may be faced in implementing person centred thinking, planning and reviews

Person Centred Planning for Children and Young People Services

Person centred values
Care/Support plans and person centred tools
Brief Interventions booklet, Transition Planning tool, My View review
Putting person centred values into practice
Making PCP inclusive for all, including those who have limited or alternative methods of communication
Actions and approaches in response to an individual's changing needs or preferences

Personal Care and Risk Management

Definitions of personal care and risk management
Rationale for undertaking personal care (evidence-based practice)
Legislation, policies and guidelines for assessing risk
Assessment and management of risk when undertaking personal care
Assessment of personal hygiene needs
Culture of care and quality
Principles of skin care
Anatomy and physiology of the skin
Care of skin, hair, mouth, nails and feet and ears and nose
Education and training of staff in personal care
Evaluation and documentation of personal care

Personalisation

The term ‘personalisation’
How personalisation can benefit individuals
The relationship between rights, choice and personalisation
Legislation and national policies that promote personalisation
How direct payments and individual budgets support personalisation
Supporting personalisation with person centred planning and approaches
The balance of power between individuals and those providing support
The effects of personalisation on an individual on a day to day basis
Barriers to personalisation
Types of support that individuals or their families might need

Positive Behavioural Support

The back ground to Positive Behavioural Support
Behaviours that challenge
Social and physical context in which the behaviours occur
Planning and implementing ways of supporting the person which enhance quality of life for both the person themselves and their carers
Values
Human rights
Behaviour strategies
Support within the organisation to successfully implement PBS 

Positive Behavioural Support 3hrs

The back ground to Positive Behavioural Support
Behaviours that challenge
Social and physical context in which the behaviours occur
Values
Human rights
Behaviour strategies
Support within the organisation to successfully implement PBS 

Prader-Willi Syndrome

What is Prader-Willi syndrome?
Facts and figures
Diagnostic criteria
How the syndrome is presented
Supporting an individual with Prader-Willi

Principles of Communication

The reasons why people communicate
Effective communication
The importance of observing an individual’s reactions when communicating with them
The importance of finding out individual’s communication and language needs, wishes and preferences
A range of communication methods available
Recognising barriers to communication and ways to reduce these
Identifying ways communication is understood
Sources of information to support effective communication
The term confidentiality
Maintaining confidentiality and when we need to share information
How and when to seek advice about confidentiality

Professional Boundaries

What are professional boundaries?
Your role as a worker
Legislation that has an impact on the Health & Social Care Sector
Data Protection, confidentiality and its impact on practice
Establishing and maintaining professional boundaries
Understanding and using policies & procedures

Professional Relationships and Boundaries in Housing

Legislation that has an impact on the housing sector
Data Protection, confidentiality  and its impact on practice
Different relationships
Establishing and maintaining professional boundaries
Partnership working
Understanding and using policies & procedures

Promote Active Support

Characteristics associated with active support
Identify practical changes
Levels of help
Break new activities into manageable steps
Positively reinforcing participation
Positive interaction to promote successful participation
Daily plans to ensure a valued range of activities, avoiding disengagement
Review and revise to increase opportunities
Monitor an individual’s participation
The balance of activity associated with an active lifestyle
Changes required to improve the quality of participation

Promoting Positive Risk Taking Person Centred

Characteristics associated with active support
Identify practical changes
Levels of help
Break new activities into manageable steps
Positively reinforcing participation
Positive interaction to promote successful participation
Daily plans to ensure a valued range of activities, avoiding disengagement
Review and revise to increase opportunities
Monitor an individual’s participation
The balance of activity associated with an active lifestyle
Changes required to improve the quality of participation

Promoting Positive Risk Taking – Person Centred

Legislation and requirements of the Health & Social Care sector when risk assessing
Empowerment through managing choice and risk
A pro-active approach to person centred risk assessing
Sharing the ‘risk taking’
Opportunities gained through person centred risk assessing
Opportunities lost if person centred risk assessing does not take place
Capacity and consent to risk taking
Documentation in care and support plans
Effective completion of risk assessments

Providing Good Quality Care and Support

Legislation that supports good quality care and support
Fundamental standards
The 6 c's NHS England
Care and support planning
Person centered care
Caring for our Future
Record keeping

Raising Awareness of Health Issues

Identifying health issues, needs and risks
Alerting, communicating and consulting with others'
Identifying and accessing sources of information and support
Roles and responsibilities within team
Collection and analysis of information
Raising awareness activities
Review and evaluation of activities
Making recommendations for practice

Reablement

Definitions of reablement
Current relevant legislation pertaining to reablement
What is NOT reablement?
The consequences of not supporting reablement with individuals being supported
Understand and manage individuals expectations
How to use reablement with individuals with long-term conditions and/or dementia
Benefits of enabling care for individuals
Benefits of enabling care for carers
The importance of demonstrating a reablement mindset
Manage potential barriers to reablement
Practical techniques of undertaking reablement in the home setting
Identify and manage potential risks that may arise when using reablement care techniques
Understand time required to provide reablement and support for individuals
Understand the importance of working with Occupational Therapists and Care Managers to provide effective reablement

Recovery Models in Mental Health

What is recovery?
The development of recovery models
The recovery process
What recovery supports
Links between recovery and social inclusion
Recovery model tools: WRAP, DREEM, Recovery Star
Person-centred care and support for individuals being supported
Solution focused methodologies 

Safe Handling of Medication

Legislation, policies, procedures, guidelines
The terms trade and generic and categories of medicines
Ordering, storage and disposing of medicines
Routes of medication
When medication is refused
Self-administration by Service Users
When things go wrong
Record keeping
How to administer medication
Signs to look out for with an adverse reaction to medication

Safe Handling of Medication for Managers

Legislation, policies, procedures, guidelines
Supporting staff to handle medication safely
Agreed ways of working
Roles and responsibilities
Supporting self-administration by individuals being supported
Medication audits
Record keeping

Safe Handling of Medication Refresher

Legislation, policies, procedures, guidelines
The terms trade and generic and categories of medicines
Ordering, storage and disposing of medicines
Routes of medication
When medication is refused
Self-administration by Service Users
When things go wrong
Record keeping
How to administer medication
Signs to look out for with an adverse reaction to medication

Safeguarding Adults at Risk - The Practitioners Role (Level 2)

Vulnerability and the legal framework
Effective and consistent report writing, record keeping and handling Information
Professional accountability and your role in adult safeguarding
Effective decision making – the balance
Promoting dignity in care through equality, diversity and inclusion
The Dignity Champion explained

Safeguarding Adults at Risk Awareness (Level 1)

Legislation
The DBS explained
What is an Adult at Risk?
What is abuse?
Types of abuse
Other vulnerable groups including children
Potential abuse indicators
Reviewing current practice
Avoiding and minimising allegations
Dealing with a disclosure
Policies, procedures and guidelines
Reporting and record keeping
Managing our own feelings
Promoting dignity in care through equality, diversity and inclusion
Promoting positive practice

Safeguarding Adults at Risk Decision Making and Accountability - Intermediate Two Days

Professional accountability for Adults at Risk
Using multi agency policies, procedures and protocols to inform decision making
Communicating decision making rational effectively to others
Effective Adults at Risk meetings as either participate or chair

Safeguarding Adults at Risk for Managers (Level 3)

Professional accountability and your role in Safeguarding Adults at Risk
Concept of Safeguarding and Protection of Adults at Risk
Policy and procedure development – evaluation and reviewing
Monitoring the implementation of policies, procedures and systems
Legislative framework
The Care Act 2014 and how to implement into practice
Safeguarding Adult reviews
Protocols and referral procedures
Assessing risks and informed choices
Providing information to other professionals
Feedback to others on practice
Effective and consistent report writing and handling information
How to support the participation of Adults at Risk in review systems
Evaluate effectiveness of systems and procedures
Challenge ineffective practice to promote safeguarding
Recommend proposals for improvements in the system

Safeguarding Adults at Risk Post Abuse Work Awareness

Safeguarding legislation and multi-agency protocols
Risk assessment and protection/safety planning
Supporting individuals and their support networks
Supportive interventions and recovery
Effective multi-agency working

Safeguarding Adults at Risk Refresher

What is an Adult at Risk?
What is abuse?
Types of abuse
Potential abuse indicators
Reviewing current practice
Avoiding and minimising allegations
Dealing with a disclosure
Legislative frameworks
Other vulnerable groups including children
Policies, procedures and guidelines
Reporting and record keeping
Managing our own feelings
Promoting positive practice

Safeguarding and Protection of Children and Adults at Risk

Legislation, policies and guidance
What is an Adult at Risk?
Children in need and child protection
The team around the adult and child
The roles of designated and named professionals
What is significant harm?
Types of abuse
Signs and potential indicators of abuse
Barriers faced by children and adults when reporting concerns
The impact of abuse on individuals
Information sharing
Responding to a disclosure
Reporting and recording concerns and alleged or disclosed abuse
CAF – Common Assessment Framework
Identifying ways to minimise the risk of abuse
Managing our own feelings
Promoting dignity in care through equality, diversity and inclusion
Promoting positive practice

Schizophrenia

What is Schizophrenia
The causes of Schizophrenia
Signs and Symptoms of Schizophrenia
Types of Schizophrenia
Treatments available
Risks associated with Schizophrenia
Practical tips of supporting an individual with Schizophrenia

Self Neglect Awareness

What constitutes self neglect?
Recognising self neglect
Legislation and guidance
Court of Protection
Multi agency working
Principles of intervention
Key concepts of supporting the individual
Challenges

Sensory Awareness

How a range of factors can impact on individuals with sensory loss
Methods of communication
Sight loss
Hearing loss
Deafblindness
How the environment facilitates effective communication
Effective communication
Main causes of sensory loss
Congenital and acquired sensory loss
Indicators and signs
Concerns about onset of sensory loss or changes in sensory status

Sexuality, Relationships and Sexual Health

Definitions
Legislation
Supporting individuals with their sexual identity and sexual health
Supporting individuals to establish and maintain positive relationships
Statement of values
Influences on supporting individuals
Capacity and consent
Safeguarding vulnerable individuals
Empowerment
Confidentiality
Record keeping

Stoma and Bowel Care

What is a stoma?
Overview of the digestive system
Reasons for a stoma
Effective communication
Management and care of a patient with a colostomy or ileostomy
Colostomy
Ileostomy
The Urinary System: Urostomy
Self - care and management (skin care and changing a stoma bag)
Living with a stoma
Dietary management and care of the individual with constipation
Practical workshop & changing a colostomy and ileostomy bag

Stoma Care

What is a stoma?
Reasons for a stoma
Overview of the digestive system
Colostomy
Ileostomy
The urinary system
Urostomy
Main causes of deterioration and preventative measures
Roles and responsibilities of care workers
Procedure for changing a stoma appliance
Living with a stoma
Infection control and disposal of waste

Stroke Awareness

What is a stroke?
Other conditions that may be mistaken for a stroke
Signs and symptoms
Key stages
Assessment tests available
Changes an individual may experience
Prevalence and common risk factors
Reducing the risks
Why are strokes medical emergencies?
Action to be taken in an emergency
Airway management
Reporting relevant and accurate history of the incident
The importance of effective stroke care
Support available
Additional support and guidance

Stroke Awareness and Management

Legislation, policy and guidance that supports individuals with a stroke
Best practice in the initial stages of stroke care management
Encouraging individuals to review their lifestyles
Implications of mental capacity
Effects on the brain in relation to the ability to communicate
Common communication methods and aids that can be used for support
Pre-existing illnesses or disabilities that need to be taken into account
Effects of communication difficulties
Changes in the brain
Physical effects of a stroke
The impact of a stroke on swallowing, nutrition and sensory abilities
How effects of a stroke can fluctuate
Daily activities to promote recovery and independence
Psychological and emotional effects
The influence of person centred values
Partnership working

Suicide Awareness and Self Harm

What is self-harm and suicide?
What makes a service user vulnerable to self-harm and suicide?
Signs of self-harm and/or thoughts of suicide
The Dysfunctional Cycle
Eating Disorders
Responding with intervention models
Empowering the individual
Recording and reporting

Support Individuals with Multiple Conditions

Types of conditions and disabilities
Impact of multiple conditions or disabilities
Resources available
Support networks available for the individual and family
How to contribute to the support an individual may need
Evaluating your own contribution to supporting activities

Supporting an Individual to Maintain Personal Hygiene

What is personal hygiene?
The importance of good personal hygiene
The effects of poor personal hygiene on health and well-being
How to sensitively address personal hygiene issues
Dignity, respect and personal values
Supporting an individual to develop and improve personal hygiene routines
Factors that contribute to good personal hygiene
Supporting independence
Maintaining dignity when supporting intimate personal hygiene
Supporting an individual to maintain personal hygiene
Recognising when poor hygiene may be an indicator of other underlying personal issues

Supporting Individuals with Learning Disabilities

Legislation, standards, policies and procedures
What is a learning disability
Causes of a learning disability
Medical and Social Model of disability
Possible impact on family
Types of services
How past ways of working may affect present services
Key changes in the lives of individual who have learning disabilities
Social inclusion
Advocacy
Empowerment and active participation
How attitudes are changing
Steps to promote positive attitudes
Roles of external agencies
Adapting communication with individuals 

Supporting people with Dysphagia with Medication

What is Dysphagia?
The causes and risks associated with Dysphagia
The common signs and symptoms of Dysphagia
Prepare and provide support for the administration of medication  
Safe administration of medication
Monitor the administration of medication and the support provided  
Professionals who can support safe administration of medication

Team Development

Team – definition
What factors make a good team?
Identifying team roles
Team developmental stages
Tasks and tools needed to move through each stage
Approaches to developing high-performance teams
Working towards a common purpose
Communication tools and developing positive interactions
Barriers
Integrating new team members
Equality, diversity and inclusion for team members
Problem-solving 

The Care Act - Section 14 of the Statutory Guidance

Legislation and the changes
Exploring the different types of abuse that has now been identified
Exploring the signs  and symptoms of the new types of abuse or neglect
How to identify potential signs of abuse or neglect taking place
Roles and responsibilities within the Act
Reporting and recording
Sign posting

The Care Act and The Care Certificate - An Overview

Definition of a carer under the Care Act 2014
Wellbeing and prevention
Integration work
Sources of information about care and support services
Carers assessments and how these can be completed
The role of the independent advocate
The eligibility threshold
Overview of the Care Certificate
The Care Certificate standards
How the Care Certificate is assessed
Features of the CPD process
Benefits of CPD
The Social Care Commitment 

The Care Act for Care Providers

Key duties and changes introduced by the Act: Well-being – Prevention –Intergration – Information – Legislation to be repealed – Eligibility Criteria – The duty to provide
Eligibility Assessment and Care Planning: Assessments of Adults and Carers – Assessments Carer’s Support – Care & Support
Plans – Care & Support – Portability – Transition Arrangements
Funding: Cap on Costs – Direct Payments
Duty to Co-operate: Cooperation – NHS Interface
Safeguarding: Safeguarding – Human Rights – Advocacy – s117 MHA 1983 (s74)
Commissioning: Market Management – Delegation – Charging
Appeals: New Appeals Process and General Arrangements
Care Provision: Care Standards – CQC Guidance

The Care Act for Housing

Key duties and changes introduced by the Act: Well-being – Prevention –Intergration – Information – Legislation to be repealed – Eligibility Criteria –  The duty to provide
Eligibility Assessment and Care Planning: Assessments of Adults and Carers – Assessments Carer’s Support –  Care & Support
Plans – Care & Support – Portability – Transition Arrangements
Funding: Cap on Costs – Direct Payments
Duty to Co-operate: Cooperation – NHS Interface
Safeguarding: Safeguarding – Human Rights – Advocacy – s117 MHA 1983 (s74)
Commissioning: Market Management – Delegation – Charging
Appeals: New Appeals Process and General Arrangements
Care Provision: Care Standards – CQC Guidance

The Care Certificate 3 1/2 Day Programme

Safeguarding Adults and Safeguarding Children: Standards 10 and 11
Work in a Person Centred Way: Standard 5
Equality and Diversity: Standard 4
Privacy and Dignity: Standard 7
Fluids and Nutrition: Standard 8
Awareness of Mental Health, Dementia and Learning Disability: Standard 9

The Care Certificate 4 Day Programme

Understand your Role: Standard 1
Your Personal Development: Standard 2
Duty of Care: Standard 3
Handling Information: Standard 14
Safeguarding Adults: Standard 10
Safeguarding Children: Standard 11
Equality and Diversity: Standard 4
Privacy and Dignity: Standard 7
Work in a Person Centred Way: Standard 5
Communication: Standard 6
Fluids and Nutrition: Standard 8
Awareness of Mental Health, Dementia and Learning Disability: Standard 9
Basic Life Support: Standard 12
Health and Safety: Standard 13
Infection Prevention and Control: Standard 15

The Care Certificate 5 day Programme

Introduction to the Care Certificate
Communication: Standard 6
Handling Information: Standard 14
Safeguarding Adults and Safeguarding Children: Standards 10 and 11
Work in a Person Centred Way: Standard 5
Health and Safety: Standard 13
Infection Control: Standard 15
Basic Life Support: Standard 12
Equality and Diversity: Standard 4
Privacy and Dignity: Standard 7
Fluids and Nutrition: Standard 8
Awareness of Mental Health, Dementia and Learning Disability: Standard 9

The Care Certificate Assessing Knowledge and Practice

Quality Assurance systems
Planning holistic assessments
Assessment of knowledge and performance
Gap analysis
Providing feedback to learners
Varieties of assessment evidence
Professional discussions
Assessing work products
Assessing evidence to ensure it is:
Valid - Authentic - Current - Reliable - Sufficient
Recording assessment decisions
The importance of standardisation

The Care Certificate Assessing Knowledge and Practice - Open Course

  • Quality Assurance systems
  • Planning holistic assessments
  • Assessment of knowledge and performance
  • Gap analysis
  • Providing feedback to learners
  • Varieties of assessment evidence
  • Professional discussions
  • Assessing work products
  • Assessing evidence to ensure it is:
  • Valid – Authentic – Current – Reliable – Sufficient
  • Recording assessment decisions
  • The importance of standardisation

The Care Certificate Standardisation for Assessors

The importance of standardisation
Identifying areas for standardisation
Documenting and providing an audit trail of standardisation activity
Implementing standardised activity
Standardising sources of information for:
Validity - Authenticity - Current - Reliablility - Sufficient

The Role of the Health and Social Care Worker

The importance of your job role
How a working relationship differs to a personal relationship
Agreed ways of working within the care and support plan
Working in partnership with others  
Skills and approaches needed for resolving conflicts
Know when to access support and advice and from who

The Wellbeing and Safeguarding of Vulnerable Customers

The importance of understanding all customers’ needs
Defining Wellbeing and Safeguarding
Understanding requirements of the Law
Working with vulnerable customers including children, young people, adults and disabled people
Types of abuse
Potential abusive situations
Signs to look for which should be of concern
Actions to take if concerned
Reporting unsafe practice
Delivering excellent customer services to ensure good safeguarding practice

Total Communication

Legislation – Communication Bill of Rights
Potential communication difficulties
Effects of unmet communication needs
The term ‘Total Communication’
A range of key word signs
Visual resources to support communication
Communication passports
Planning for individual total communication systems

Training and Information Delivery Skills

Training, facilitating and providing information
Facilitating learning and development to meet the needs of groups
Identifying learning styles and how this may affect the learning environment
Managing risks and safeguarding individuals
Overcoming barriers to learning
Dealing with questions and common fears
Adapting delivery based on feedback
Action plan for future delivery

Understanding Behaviours that Challenge Including Mental Health

Legislation, policies, procedures and guidelines
'Challenging Behaviour' - The label
Equality, diversity and rights
Types of behaviours that challenge
Causes of 'challenging behaviour'
Understanding and responding to behaviour
Proactive and reactive strategies
Effects of behaviour on the individual and others
Review and revise approaches and reflective practice of own role
Main types of mental ill health
How mental health may be indicated through an individual's emotions, thinking and behaviour
Discrimination due to misinformation, assumptions and stereotypes
Benefits of early intervention in promoting an individual's mental health and wellbeing

Understanding The Care Certificate

The Care Certificate background
Overview of The Care Certificate
Look at the standards 1 to 15
Terminology used throughout The Care Certificate
Assessment process and methods of assessment
The process and benefits of CPD

Understanding the Care Certificate Standards and CPD for Managers, Assessors and Trainers

An overview of the Care Certificate
The Care Certificate 15 Standards:
Understand Your Role
Your Personal Development
Duty of Care
Equality and Diversity
Work in a Person Centred Way
Communication
Privacy and Dignity
Fluids and Nutrition
Awareness of Mental Health, Dementia, Learning Disability
Safeguarding Adults
Safeguarding Children
Basic life Support
Health and Safety
Handling Information
Infection Prevention and Control
Documenting CPD
An overview of the assessment process and methods

Values

How services have evolved over the years
Important historical policy & practices in working with people with a learning disability
‘Valuing People’ (2001) and ‘Valuing People Now’
Updating good practice - Putting People First
Labelling and stereotyping
What are values?
Organisational and personal values
Value based practice
Supporting positive outcomes for individuals
Evidencing values within service delivery

Welfare and Benefits

Legislation
Why some benefits are more popular than others
Benefits available
Statistics: Disability living allowance (DLA)
Personal Independence Payment (PIP)
Employment and Support Allowance (ESA)
Supporting an Individual to access Benefits
Attitudes towards spending on different groups
Signposting and advice

Working Safely with Violence and Aggression

Reasons why people may behave in a violent manner
Conflict in social care settings and the wider community
The link between anger and fear
The impact of relationships and past events on current behaviour
How to use a preventative approach
Skills and strategies to diffuse situations
The use of Supervision, Policies and Procedures

Working with Confidence

Legislation and policies on anti-social behaviour
Obligations and responsibilities of residents
Support of residents reporting anti-social behaviour
Understanding behaviour as communication
Life changes that can cause behaviours that challenge
Prevention of anti-social behaviour
Supporting and responding to displayed behaviours
Safeguarding, including harassment, hate crime and domestic violence
Following procedures to ensure a balanced approach to displayed behaviours
Your role to build a legal case to serve notice
Witness statements and collating evidence

Working with Families and Building Effective Relationships

What is an effective relationship?
Factors that influence the building of relationships
Communication skills
Cultural implications
Barriers to building relationships
Person Centred approaches

Working with People who have Sight Loss

How a range of factors can impact on individuals with sight loss
Methods of communication
The impact of the environment
How the environment could be made more accessible
Effective communication
Main causes of sensory loss
Congenital and acquired sensory loss
Indicators and signs of deteriorating sight loss and the importance of reporting
Concerns about onset of sensory loss or changes in sensory status 

Health and Safety

AED and CPR

Responsibilities and reporting
Dealing with an unresponsive casualty
Assessment of the situation
Defibrillation for adults and children
Defibrillation procedures
AED safety and functions
Resuscitation
Choking
Heart attacks
Infection control

Anaphylaxis Awareness

What is anaphylaxis?
Common causes of anaphylaxis
Signs and symptoms of anaphylaxis
Treatment and management of anaphylaxis in the workplace
Safe use of auto-injectors
Risk assessment of anaphylaxis

COSHH Awareness Control of Substances Hazardous to Health

Employer/employee responsibilities imposed by the Control of Substances Hazardous to Health Regulations 2002
Definition and types of substances hazardous to health in the workplace
Health effects of hazardous substances and their causes
COSHH – The eight steps
Hazard information and packaging, (CHIP),- Protection by information (symbols and phrases)

Emergency First Aid at Work (EFAW) One Day – Level 2 Award

Introduction-The First Aider
What is First Aid?
First Aid in the work place
Responsibilities of the First Aider
Actions in an emergency
Primary assessment
Secondary assessment
Breathing and circulation
Principles of resuscitation
Disorders of respiration
Disorders of the circulation

Emergency First Aid Skills

First aid legislation
When and how to call for help
First aid equipment
How to complete an incident report form
Control of bleeding and how to control severe external bleeding
How to minimise the risk of infection
Choking and how to treat a casualty who is choking
CPR
The recovery position

Emergency First Aid Skills and Defibrillator Training

First aid legislation
When and how to call for help
First aid equipment
How to complete an incident report form
Control of bleeding and how to control severe external bleeding
How to minimise the risk of infection
Primary survey
Heart attack
Choking and how to treat a casualty who is choking
AED functions
Use of the defibrillator
CPR
The recovery position

Emergency Lifting Cushion - Elk - Practical

Introduction to the Elk
Weight capacity of the Elk
Principles of moving & handling
Maximising Service Users own ability
Manual handling techniques & Including use of the Elk
Improved techniques
Reducing the risk of injury
Storage of the Elk

Evacumat Equipment The Practical Application of Emergency Evacuation

What is an evacumat?
How to use the correct equipment for each individual
Use of policies & procedures
Personal Emergency Evacuation Plan – PEEP
Risk assessments
Practical application of knowledge

Fire Safety Awareness

Legislation
The fire triangle
Ignitions of fire
Fuel sources
Hazards of fire
Classification of fire
Fire prevention
Fire fighting and equipment
Risk assessments
Fire action plans

Fire Safety Awareness – Supported Living

Legislation
The fire triangle
Ignitions of fire
Fuel sources
Hazards of fire
Classification of fire
Fire prevention
Fire fighting and equipment
Risk assessments
Fire action plans 

Fire Safety for Homecare Workers

Legislation
The fire triangle
Ignitions of fire
Fuel sources
Hazards of fire
Classification of fire
Fire prevention
Fire fighting and equipment
Risk assessments
Fire action plans

Fire Safety Principles Level 2 Award CIEH

Understanding fire risk and fire risk controls
How fires are caused in the workplace
Hazards during and after a fire
The term ‘means of escape’
Fire detection
How fires are extinguished
Principles and practice of fire safety
Main legislation
Fire risk assessment
The role of the fire warden
On a day to day basis
During an emergency
Induction briefing for new people

Fire Warden Including Level 2 CIEH Award in Fire Safety Principles

Understanding fire risk and fire risk controls
How fires are caused in the workplace
Hazards during and after a fire
The term ‘means of escape’
Fire detection
How fires are extinguished
Principles and practice of fire safety
Main legislation
Fire risk assessment
The role of the fire warden
On a day to day basis
During an emergency
Induction briefing for new people

First Aid at Home

First aid legislation
When and how to call for help
First aid equipment
How to complete an incident report form
Control of bleeding and how to control severe external bleeding
How to minimise the risk of infection
Choking and how to treat a casualty who is choking
CPR
The recovery position
Epistaxis
Hypo/Hyper (diabetes)
Epilepsy
Fractures
Burns
Electrocution
Poisoning

First Aid at Work (FAW) Three Day Level 3 Award

Introduction-The First Aider
What is First Aid
First Aid in the Workplace
Responsibilities of the First Aider
Actions in an emergency
Primary assessment
Secondary assessment
Breathing and circulation
Principles of resuscitation
Disorders of respiration
Disorders of the circulation
Wounds and bleeding and recap paper 1
Disorders of consciousness
Embedded objects, burns and scalds
Bones, joints and muscle injuries
Poisoning
Incident training
Recap paper 2 and other conditions
Casualty management
Resuscitation procedures
Incident management
Practical assessment

First Aid at Work Refresher (FAW) – Two Day Requalification – Level 3 Award

Introduction
Legalities, responsibilities and reporting
Assessment of the situation
Dealing with an unresponsive casualty
Control of bleeding
Head injuries
Bandaging
Eye injuries
Poisoning
Sprains and Strains
Fractures
Burns
Shock
Choking
Resuscitation
Practical Assessment

Food Hygiene Awareness

Legislation, policies and procedures
Food poisoning
Vulnerable groups
Bacteria and germs
Food preparation
Food storage
Hygiene

Food Hygiene, Diet and Nutrition

Safe handling and preparation of food
Balanced diet
The eat well plate
The journey of food  
Medical conditions that could affect nutrition input and wellbeing
Nutritional assessment and support
Alternative feeding
Dietary history
Biochemical results
Malnutrition – sign and symptoms
Prevention of malnutrition
Documentation
Assisting individuals to eat and drink

Food Safety in Catering Level 2 Award

The importance of food safety procedures, risk assessments, safe food handling
Reporting food safety hazards
Legal responsibilities of food handlers
Personal hygiene
Protective clothing
Keeping the work area and equipment clean and tidy
Keeping food safe
Safe food handling
Temperature controls
Stock control
Assessment

Health and Safety

Legislation
Health and Safety at Work Act 1974
The Management of Health and Safety at work 1999
Workplace (Health, Safety and Welfare Regulations) 1992
COSHH
RIDDOR
Manual Handling Operations Regulations
LOLER
PUWER
First Aid regulations
Personal Protection Equipment
Lone working
Working within policies/procedures and guidelines
Maintaining security in the workplace

Health and Safety Refresher

Impact of good practice
Impact of poor practice
Legislation
Health and Safety at Work Act 1974
The Management of Health and Safety at Work 1999
Workplace (Health, Safety and Welfare Regulations) 1992
COSHH
RIDDOR
PUWER
First Aid regulations
Personal Protection Equipment
Lone working
Working within policies/procedures and guidelines

Health and Safety and Medical Support

Health and Safety at Work Act 1974
The Management of Health and Safety at Work 1999
Workplace (Health, Safety and Welfare) Regulations 1992
COSHH
RIDDOR
Manual Handling Operations Regulations
LOLER
PUWER
First Aid
PPE
Lone Working
Working within policies, procedures and guidelines
Action to take in the event of emergency
Primary survey
Choking
Positions to aid recovery of angina, heart attack and shock
Burns and scalds
Control of bleeding
Identify if poisoning has taken place
Recognising a stroke
What to do and what not to do with seizures
Acting on a diabetic crisis
Immediate action for effects of heat and cold

Health and Safety Awareness

Legislation
Health and Safety at Work Act 1974
The Management of Health and Safety at Work 1999
Workplace (Health, Safety and Welfare Regulations) 1992
COSHH
RIDDOR
Manual Handling Operations Regulations
LOLER
PUWER
First Aid regulations
Personal Protection Equipment
Risk Assessment
Lone working
Working within policies/procedures and guidelines

Health and Safety for Managers

Legislation
Designing policies, procedures & guidelines
Management of Health & Safety at Work
Risk management
COSHH, RIDDOR, Manual Handling Regulations
First Aid Regulations, Personal Protection Equipment
Meeting service outcomes
Providing updated information
Training, developing & supporting staff
Record keeping
Quality control

Health and Safety, Fire and Infection Control for Supported Living Services

Legislation – Health and Safety at Work Act
Management of Health & Safety at Work – Risk Assessing
Fire Prevention & evacuation  
RIDDOR
Infection control
Personal Protection Equipment
COSHH
Working with policies, procedures & guidelines

Health and Safety, Fire and Risk Assessments

Legislation – Health and Safety at Work Act
Overviews of: COSHH, RIDDOR, MHOR, First Aid regulations
Fire Safety Reform Act
Fire prevention & evacuation  
The Management of Health & Safety at Work – Risk Assessing
The 5 steps to risk assessment
Agreed ways of working - policies, procedures & guidelines

Infection Control

Legislation in relation to infection control
Chain of infection and transmission
Standard precautions
Employer and employee responsibilities
Dangerous substances
Reporting of infectious diseases
Accident reporting
Disposal of clinical waste
Risk assessments

Infection Control Champion Including Level 2 CIEH Award in Hygiene in Health and Social Care

Introduction to the 'Code of Practice for Health and Adult Social Care on the Prevention and Control of Infections and Related Guidance'
Effective management of incidents and risks
Promote the development of effective systems to minimise the risks of infection
Promote and champion in-house systems and practice
Legislation in relation to infection control
Universal procedures
Chain of infection and transmission
Dangerous substances
Disposal of clinical waste
Accident reporting
Reporting of infectious diseases
Risk assessments
Employer and employee responsibilities
Level 2 Award multiple choice assessment

Infection Control Champions

Introduction to The Health and Social Care Act 2008 – Code of Practice on the prevention and control of infections and related guidance
Legislation, guidelines and sources of information
Development of effective systems to manage prevention and control of infection
In house systems and practice
Universal procedures
Chain of infection and transmission
Dangerous substances
Clinical waste
Accident reporting
Reporting of infectious diseases
Risk assessments

Infection Control for Managers

Introduction to the ‘Code of Practice for Health and Adult Social Care on the Prevention and Control of Infections and Related Guidance’
Effective management of incidents and risks
Promote the development of effective systems to minimise the risks of infection
Promote and manage in-house systems and practice
Legislation in relation to infection control
Universal procedures
Chain of infection and transmission
Dangerous substances
Disposal of clinical waste
Accident reporting
Reporting of infectious diseases
Risk assessments
Employer and employee responsibilities

Infection Control, Pressure Area and Continence Care

Legislation in relation to infection control
Universal procedures
Chain of infection and transmission
Dangerous substances and disposal of clinical waste
RIDDOR and Risk assessments
Causes of pressure sores and identifying those at risk
Preventative measures
What is incontinence?
Normal functioning of the urinary system
Types of urinary and faecal incontinence
Diagnosis, treatment and management

Lone Working and Personal Safety

Lone working
Legislation
Company policies & procedures
Principles of risk assessment
Working safely in other people’s homes
Personal action planning
Communication systems
Dealing with violent & aggressive incidents
Reporting & recording procedures
Post incident support

Manual Handling Loads

Legislation
Workplace injury statistics
General health and posture
Spinal anatomy and physiology
Risk assessments
Manual handling techniques
Record keeping

Moving and Handling for Personal Assistants and Homecare Workers

Legal requirements of moving and handling people, including maintenance of equipment
The Importance of safe moving and handling ensuring the safety of themselves and the individual being supported
Anatomy of the spine, including types of injury and pain
Ergonomics and moving and handling people safely within their own home environment
Move and handle individuals in a way which protects dignity
Importance and use of moving and handling plans
Risk assessing – identifying and managing potential obstacles and challenges
Reviewing and requesting new manual handling assessments
The purpose of record keeping and accurate documentation
Personal development, learning needs and networking
Practical demonstrations and participation in safe handling techniques

Moving and Positioning for Occupational Therapists Refresher

Legislation – MHOR, LOLER, PUWER
The Care Act, Human Rights Act and Mental Capacity Act
Incidence and severity
Common back conditions
Spinal anatomy and physiology
General health and posture
Principles of moving and positioning
Risk assessment
Identifying the hazards associated with moving and positioning
Carrying out moving and positioning risk assessments for loads and people
Reviewing current practice and techniques
The concept of ‘Balanced Decision Making’ in manual handling risk assessments
Demonstrate techniques for moving loads

Moving and Positioning Individuals and Back Care

Back facts
Incidence and severity
Common back conditions and back pain
General health, posture, spinal anatomy and physiology
Introduction to people handling
Legislation
Risk assessment
Maximising Service User’s own ability
Manual handling techniques – Including use of aids
Warnings against unsafe and outdated moves
Improved techniques and principles

Moving and Positioning Individuals and Back Care Refresher

An overview of: Back Facts, spinal anatomy, general health and posture and physiology
Safe principals of moving and positioning
Maximising Service Users’ own ability
Moving and positioning techniques – Including use of aids
Warnings against unsafe and outdated moves
Improved techniques and principles

Moving and Positioning Individuals and Back Care Theory

Back facts
Incidence and severity
Common back conditions
Workers and back pain
Spinal anatomy and physiology
General health and posture
Introduction to people handling
Perception
Legislation
Risk assessment
Maximising Service Users own ability

Moving and Positioning Individuals Practical

Introduction to people handling
Principles of moving and handling
Maximising Service Users own ability
Manual handling techniques – Including use of aids
Warning against unsafe and outdated moves
Improved techniques and principles

Moving and Positioning Individuals Professional Trainer Programme

Attended a 4 day programme
Completed the Award in Education and Training
Built a portfolio of evidence
Completed UTS assignment
Delivered a 15 minute micro teach

Moving and Positioning of Bariatric People

Define the term “Bariatric”
Identify moving and handling tasks relative to bariatric Service Users
Review of legal and professional responsibilities
Review of core movement principles to efficient moving and handling
Review of application of reach hands and holds to the moving and handling of people
Considering the importance of communication skills when moving and handling a bariatric person including the communication of statutory services and others
Review of ergonomics, risk assessment, emergency procedures and unsafe practices
Promoting self-help and independence
Identify the type of equipment that needs to be considered
Factors to be considered when identifying the suitability of equipment to enable bariatric service users to be handled or moved
The safe use of selected equipment

Moving, Handling and Positioning for Clinical Staff

Back facts
Incidence and severity
Common back conditions
Spinal anatomy and physiology
General health and posture
Legislation
Risk assessment
Avoiding changes to clinical status such as, blood pressure and oxygen saturation
Avoiding and minimising pressure sores
Safely moving and positioning individuals with lines, drains and medical attachments
Maximising an individual’s own ability
Manual handling techniques-including use of aids
Warnings against unsafe and outdated moves
Improved techniques and principles

Paediatric First Aid Two Day Level 2 Award

Responsibilities and reporting
Resuscitation, Shock
Assessment of the situation
Minor injuries
Epilepsy
Dealing with an unresponsive casualty
Anaphylaxis
Wounds and bleeding
Responsibilities and reporting
Resuscitation
Fainting, Head injuries, Choking
Dealing with an unresponsive casualty
Diabetes
Infantile convulsions, Fractures
Foreign bodies
Meningitis
Control of bleeding and shock
Anaphylaxis
Burns, Eye injuries, Heat and cold
Asthma
Sickle cell anaemia

Paediatric First Aid – One Day – Level 3 Award

Responsibilities and reporting
Dealing with an unresponsive casualty
Assessment of the situation
Choking
Recovery position
Resuscitation
Wounds and bleeding
Minor Injuries
Infection control
Anaphylaxis
Shock
Epilepsy
First Aid equipment

Risk Assessing for Managers

Health and Safety legislation
How to comply
5 steps to risk assessment
Assessing potential risks
Records and reports
Evaluating health, safety and risk management policies
Links between risk taking, responsibility, empowerment and social inclusion
Positive person centred approach to risk assessment
Balancing choice with own and others Health and Safety
Handling conflict
Recording decisions

Risk Assessment Awareness

Legislation
5 steps to risk assessment
Fire, COSHH and Manual Handling
Risk assessment recording
Difficulties in compiling assessments

Housing

An Introduction to Multiple Conditions for Housing Teams

Dementia – a variety of causes
Types of Epilepsy
Mental health conditions
Types of Learning Disabilities
Autism and the Spectrum
Cerebral Palsy
Exploring how these conditions may coexist with each other
Safeguarding Adults from abuse and the challenges that are faced while supporting individuals with various conditions
The impact of Mental Capacity Act and the Deprivation of Liberty Safeguards on individuals
Proactive Skip and the reasons to why it is used
Sign posting to other organisations to receive support
Exploring communication – For all above conditions there may be behaviours that are displayed and misunderstood 

Assistive Technology within Housing

What is assistive technology?
Telecare
Telehealth
Use of AT - Organisational implications
Implementing change across housing, health and care
Supported and specialist accommodation
A person centred approach
Why should landlords consider using assistive technology?

Care and Support Planning for Housing

What are care and support plans?
Purposes of care and support plans
Can tenancy agreements be care/support plans?
Individual involvement
What to include
How to gather information
Roles and responsibilities in care and support planning
Reviewing and updating
Use of terminology
Confidentiality

Common Core Principles of Dignity for Housing

Definitions of dignity, privacy and respect
Principles that underpin privacy and dignity
Maintaining privacy and dignity of individuals
Supporting an individual’s right to make choices
Equality, diversity and inclusion
Active participation
6 ‘C’s’ – Compassion in practice
The 7 common core principles to support dignity – Skills for Care
The 10 point Dignity Challenge

Customer Care in the Housing Context

The importance and value of consistently good customer service
The key components of effective customer service
Importance of updating product / service knowledge
The expectations of customers
Balancing needs of organisation and customers
Clear communication and appropriate language with customers and colleagues
Using body language effectively
Providing excellent customer care to dissatisfied customers

Equality, Diversity and Inclusion for Housing

The Equality Act 2010
Protected characteristics explained
Championing the right of everyone to have respect and dignity at work
Defining harassment and bullying and strategies to eliminate unfair behaviour
Developing a greater understanding of equality and diversity
How to identify, build and develop best practice that it is meaningful and worthwhile
The benefits of Equality and Diversity to the worker, team and organisation
Cultural norms, values, differences and expectations and their impact on others

Fluids and Nutrition in Housing

The importance of food safety in the preparation and handling of food
What is hydration?
What is nutrition?
Understanding the role of nutrients, protein, carbohydrates, vitamins and other essentials on the body
Sign and symptoms of poor nutrition and hydration
Encouraging individuals to eat and drink
Communication, choices, dignity and rights
Documentation and reporting concerns

Independent Living for Housing

The benefits of independent living
Implementation of The Care Act 2014
Safeguarding individuals
Roles of people and agencies involve in independent living
Risk management
Providing information
Direct payments
Partnership working
Possible dilemmas and conflicts that may arise 

Integration for Housing, Health and Social Care

Legislation and guidance relating to integration
Benefits of integration
Barriers to integration
The impact of change and transitions on the individuals wellbeing
Approaches to manage transitions
Building on strengths and abilities
Implementing plans to meet identified outcomes and targets
Features of effective partnership working and its importance
Sharing information
Roles and responsibilities
Community services

Lone Working and Personal Safety within Housing

Lone working
Legislation
Company policies and procedures
Principles of risk assessment
Working safely in other people's homes
Personal action planning
Communication systems
Dealing with violent and aggressive incidents
Reporting & recording procedures
Post incident support

Mental Health Conditions for Housing

Main types of mental ill health according to the psychiatric (DSM/ICD) classification system
Discrimination due to misinformation, assumptions and stereotypes
How mental ill health may have an impact on the individual

Motivational Interviewing

An introduction to Motivational Interviewing
The Four Interaction Skills
Open questions, affirmation, reflection, summary
The Spirit of Motivational Interviewing
Partnership, acceptance, compassion, evocation
The Four Processes of Motivational Interviewing
Engaging, focusing, evoking, planning
Applications of Motivational Interviewing
Making it user friendly, reflecting on change
Personal Action Planning 

Professional Relationships and Boundaries in Housing

Legislation that has an impact on the housing sector
Data Protection, confidentiality  and its impact on practice
Different relationships
Establishing and maintaining professional boundaries
Partnership working
Understanding and using policies & procedures

Reablement for Housing

Definitions of reablement
Current relevant legislation pertaining to reablement
What is NOT reablement?
The consequences of not supporting reablement with individuals being supported
Understand and manage individuals expectations
How to use reablement with individuals with long-term conditions and/or dementia
Benefits of enabling care for individuals
Benefits of enabling care for carers
The importance of demonstrating a reablement mindset
Manage potential barriers to reablement
Practical techniques of undertaking reablement in the home setting
Identify and manage potential risks that may arise when using reablement care techniques
Understand time required to provide reablement and support for individuals
Understand the importance of working with Occupational Therapists and Care Managers to provide effective reablement

Safeguarding Adults at Risk for Housing

Legislation
The DBS explained
What is an Adult at Risk?
What is abuse?
Types of abuse
Other vulnerable groups including children
Potential abuse indicators
Reviewing current practice
Avoiding and minimising allegations
Dealing with a disclosure
Policies, procedures and guidelines
Reporting and record keeping
Managing our own feelings
Promoting dignity through equality, diversity and inclusion
Promoting positive practice
Assessment

Safeguarding and Protection of Children and Adults at Risk for Housing

Legislation, policies and guidance
What is an Adult at Risk?
Children in need and child protection
The team around the adult and child
The roles of designated and named professionals
What is significant harm?
Types of abuse
Signs and potential indicators of abuse
Barriers faced by children and adults when reporting concerns
The impact of abuse on individuals
Information sharing
Responding to a disclosure
Reporting and recording concerns and alleged or disclosed abuse
CAF - Common Assessment Framework
Identifying ways to minimise the risk of abuse
Managing our own feelings
Promoting dignity in care through equality, diversity and inclusion
Promoting positive practice
Reviewing current practice
Dealing with a disclosure

Supporting Positive Risk Taking within Housing

Legislation and requirements
Supporting empowerment through managing choice and risk
The benefits of positive risk taking
Gaining a pro-active approach to person centred risk assessing
Sharing the ‘risk taking’
Opportunities gained through person centred risk assessing
Opportunities lost if person centred risk assessing does not take place
Documentation

The Quality Assessment Framework

Introduction to the Quality Assessment Framework
Who does it apply to?
Core objectives:
Assessment and support planning
Security, health and safety
Safeguarding and protection from abuse
Fair access, diversity and inclusion
Client involvement and empowerment
Legislation
Policies and procedures

The Wellbeing Principle within Housing

Definition of wellbeing
Aspects of wellbeing
The holistic approach to care and support
Promoting wellbeing within your organisation
How a person centred approach relates to the wellbeing of individuals
Dignity and respect
Promoting individual’s rights and preferences
Safeguarding
The wellbeing principle as part of the eligibility criteria
Dilemmas that may arise

Inductions

The Care Certificate 3 1/2 Day Programme

Safeguarding Adults and Safeguarding Children: Standards 10 and 11
Work in a Person Centred Way: Standard 5
Equality and Diversity: Standard 4
Privacy and Dignity: Standard 7
Fluids and Nutrition: Standard 8
Awareness of Mental Health, Dementia and Learning Disability: Standard 9

The Care Certificate 4 Day Programme

Understand your Role: Standard 1
Your Personal Development: Standard 2
Duty of Care: Standard 3
Handling Information: Standard 14
Safeguarding Adults: Standard 10
Safeguarding Children: Standard 11
Equality and Diversity: Standard 4
Privacy and Dignity: Standard 7
Work in a Person Centred Way: Standard 5
Communication: Standard 6
Fluids and Nutrition: Standard 8
Awareness of Mental Health, Dementia and Learning Disability: Standard 9
Basic Life Support: Standard 12
Health and Safety: Standard 13
Infection Prevention and Control: Standard 15

The Care Certificate 5 day Programme

Introduction to the Care Certificate
Communication: Standard 6
Handling Information: Standard 14
Safeguarding Adults and Safeguarding Children: Standards 10 and 11
Work in a Person Centred Way: Standard 5
Health and Safety: Standard 13
Infection Control: Standard 15
Basic Life Support: Standard 12
Equality and Diversity: Standard 4
Privacy and Dignity: Standard 7
Fluids and Nutrition: Standard 8
Awareness of Mental Health, Dementia and Learning Disability: Standard 9

Leadership and Management

Budgets and Finance

Budgets within an organisation
Preparing information for budgets for your area of responsibility
Monthly reporting against budgets
Methods to monitor variance between actual and budgeted performance
Causes of variance, their significance and ways of reducing adverse effects
Revising of budgets
Fixed and variable costs
The role of the manager in cost control

Building Networks and Working in Partnership

Features of effective networking and partnership working
Identifying potential partnerships and networks
Role of conflict management in relationship building
Importance of networking and partnership working
Tools for improved cross function relationships
Contribution to better outcomes
Barriers to networking and partnership working and overcoming these

Business Planning and Negotiation

What is a business case
When to write a business case
The structure of a business case and what to include
Establishing what is needed for the future success of your organisation
Risk analysis
Developing ideas and moving your business forward
Financial considerations
Using negotiation skills to establish goals and build trust
Influencing without authority
Effective use of infrastructures

Develop Professional Supervision Practice

Understand the principles, scope and purpose of supervision
The role of the supervisor
The performance management cycle
Performance indicators and measuring practice
Establishing the relationship
Structuring sessions & supervision content
Setting and reviewing targets and objectives
Effective feedback
Reflection
Policies and procedures

Developing and Leading Teams

Understand Processes of delegation and empowerment
Factors influencing behaviour at work; theories of motivation and their application to individuals, including incentives and rewards
The characteristics and behaviours associated with initiative, leadership, creativity and innovation, and how to foster them
Techniques to evaluate team performance
Characteristics of groups and teams, team membership and leadership
The importance of direction and values in creating effective teams
Stages in team development, use of team roles for building a balanced team
Management and leadership styles and qualities
Understand coaching techniques

Developing Leadership Styles and Behaviours

Understanding leadership
Assessing own leadership styles
Implications of own leadership styles for self and others
Leadership behaviours
Assess own leadership behaviours and the factors that determine good leadership
Develop own leadership styles and behaviours to become a more effective leader

Discipline and Grievance Management - Holding a Disciplinary

The legal background
Purpose and stages of disciplinary procedures
Responsibilities of the employer
Rights of the employee
Stages of an investigation
Listening and questioning techniques
Witnesses and witness statements
Writing the report and presenting findings
Preparing and conducting the hearing
Considering evidence and mitigating factors
Adjournment, decision making and appeals

Effective Communication

The importance of effective communication at work and the effects of poor communication
The stages in communication
Possible barriers to communication and methods to overcome them
Ways to ensure effective communication in the workplace
Different types of communication and their advantages and disadvantages
Active listening skills
Significance of non-verbal communication and body language
Techniques of face to face and indirect communication and when each is appropriate
Using feedback to check effectiveness of communication
Assessing and developing own communication skills through feedback and reflection

High Performing Leaders and Managers Programme

Attended a 9 day programme
Reflected on their practice
Completed post training action learning
Built a portfolio

Introduction to Management 2 Day Programme

Understanding the managers role and responsibilities
Leadership vs Management – the need for both of them
Leadership models and behaviours
Individual leadership styles
Building the team
Motivating and managing individuals
Delegation skills
Communication
Issues and difficulties

Leading Innovation and Change

The need for innovation and change within an organisation
Importance of effectively managing change within your area of responsibility and across the organisation
Propose innovative solutions to improve organisational performance
Encouraging innovation using techniques such as SWOT and PESTLE
Techniques for decision making and problem solving
Quantitative and qualitative data for informed decisions
Creating a change management plan
Implementing the change management plan and monitoring progress against targets
Managing resources and activities to achieve the desired change
Leadership qualities required for successful change management
Role of communication in motivating to achieve change and overcome barriers and other difficulties

Leading Well-Led Services – 3 day programme

Attended a 3 day programme
Reflected on their practice

Managing Performance

Value of assessing the performance of individuals
The role of the manager in performance management
The benefits of formal and informal performance assessment in the workplace
Setting performance standards for your staff
Setting SMART objectives for your staff
Using effective feedback to improve the performance of your staff

Managing Quality

Importance of quality management in the workplace
The importance of quality to internal and external customers
Quality systems in place within the organisation
External quality inspections for the organisation
Tools used to measure quality in the workplace
Using data for quality assurance and quality improvements
Striving for quality improvements within your area of responsibility
Working together as a management team to ensure quality improvements across the business
Putting forward recommendations for improvement to the senior team

Managing Underperformance: Disciplinary and Grievance Procedures

The rights of the employer and employees
Identify conduct, misconduct and gross misconduct
The discipline and grievance process and when they can be used
Techniques to avoid getting to the disciplinary stage
Employment law and the disciplinary and grievance process
The importance of investigation, documentation and accurate recording
Verbal and written warnings, when and how to how to use them
When and how to conduct suspensions
Constructive dismissals, when they can be used
The appeals procedure and current law
Prepare for a disciplinary meeting
Handling difficult conversations confidently and effectively
Potential outcomes and next steps

Managing Well-Led Services – 3 day programme

Attended a 3 day programme
Reflected on their practice

Learning Disabilities

ADHD

What is Attention Deficit Hyperactivity Disorder?
Causes and symptoms of ADHD
How ADHD is diagnosed
Treatment
What conditions can coexist with ADHD
Adults with ADHD

Administration of Buccal Midazolam

Why use Midazolam?
Developing methods of safe administration
Potential side effects
Who may benefit
How does it work?
How to administer
Supporting the person receiving Midazolam

Behaviours that Challenge within Learning Disability Support Services

‘Challenging behaviour’ – The label
Equality, diversity and rights
Types of behaviours that challenge
Causes of ‘challenging behaviour’
Understanding behaviour
Responding to behaviour
Effects of behaviour on the individual and others
Legislation
Policies, procedures and guidelines

Fragile X Syndrome

What is Fragile X Syndrome?
How is it diagnosed?
Behavioural and psychological signs of Fragile X
Physical features of Fragile X
Comorbidity
Support services and treatment available

Independent Living for Housing

The benefits of independent living
Implementation of The Care Act 2014
Safeguarding individuals
Roles of people and agencies involve in independent living
Risk management
Providing information
Direct payments
Partnership working
Possible dilemmas and conflicts that may arise 

Learning Disability Awareness

What is a learning disability?
Causes of a learning disability
The terms profound, severe, moderate and mild learning disability & what do these mean?
Legislation, standards, policies and procedures
What has changed within the sector?
What principles underpin care and support?
Looking beyond the disability to person centered planning
Effective communication and confidentiality
Working in Service Users own home
Minimising abusive situations
Reviewing current practice

Makaton Beginners Workshop Two Day

Communicating Together: how we communicate without speech and the impact of  non-verbal communication
What is Makaton?
Learn and practice stage 1 of the Makaton vocabulary
Making signs part of communication: using movement, facial expression, placement and directionality
Learn and practice stage 2 plus some additional signs from the Makaton Core Vocabulary
How symbols are used
Conversation using signs and speech
Revise stages 1 and 2 plus additional  vocabulary
Commonly asked questions about Makaton
Learn and practice stage 3
Practical application of symbols to memory and communication
Learn and practice stage 4 of the Makaton Vocabulary
Considerations for using and teaching Makaton with service users
Practice selecting vocabulary according to individual needs
Develop a plan to use Makaton to support an individual in the home or workplace
Learn further additional vocabulary
Practical exercise in using signs and/or symbols to support communication

Makaton Foundation Workshop Two Day

Communicating together
Makaton Language Programme
Makaton’s place in the signing world
Introduction to Makaton symbols
Multi-modal communication
Practical session: signs and symbols
Research support for sign use
Symbols design themes
Teaching procedures
Conclusion of workshop

Promote Active Support

Characteristics associated with active support
Identify practical changes
Levels of help
Break new activities into manageable steps
Positively reinforcing participation
Positive interaction to promote successful participation
Daily plans to ensure a valued range of activities, avoiding disengagement
Review and revise to increase opportunities
Monitor an individual’s participation
The balance of activity associated with an active lifestyle
Changes required to improve the quality of participation

Sexuality, Relationships and Sexual Health

Definitions
Legislation
Supporting individuals with their sexual identity and sexual health
Supporting individuals to establish and maintain positive relationships
Statement of values
Influences on supporting individuals
Capacity and consent
Safeguarding vulnerable individuals
Empowerment
Confidentiality
Record keeping

Supporting Individuals with Learning Disabilities

Legislation, standards, policies and procedures
What is a learning disability
Causes of a learning disability
Medical and Social Model of disability
Possible impact on family
Types of services
How past ways of working may affect present services
Key changes in the lives of individual who have learning disabilities
Social inclusion
Advocacy
Empowerment and active participation
How attitudes are changing
Steps to promote positive attitudes
Roles of external agencies
Adapting communication with individuals 

Total Communication

Legislation – Communication Bill of Rights
Potential communication difficulties
Effects of unmet communication needs
The term ‘Total Communication’
A range of key word signs
Visual resources to support communication
Communication passports
Planning for individual total communication systems

Mental Health

Administration of Medication in Mental Health Services

Legislation, Policies, Procedures, Guidelines and Community Treatment Orders
 The terms ‘trade’ and ‘generic’ and categories of medicines
 Types of medication, and their purpose, commonly used within Mental Health services
 Ordering, storage and disposing of medicines
 Routes of medication
 When medication is refused
 Self-administration by Service Users
 When things go wrong
 Record keeping
 How to administer medication
 Signs to look out for with an adverse reaction to medication

Anxiety and Panic Attacks

What is anxiety?
Symptoms of anxiety
Causes of anxiety
Different anxiety disorders
What is a panic attack?
Treatment options available
Supporting an individual with anxiety/panic disorders

Bi-Polar Disorder

What is Bi-Polar Disorder?
How is it diagnosed?
Symptoms of Bi-Polar
Categories of Bi-Polar
Other illnesses that can co-exist with Bi-Polar
Treatment
Supporting an individual and their condition

Dementia Awareness

The term ‘dementia’
Prevalence rates
Key functions of the brain affected by dementia
Depression, delirium and age related memory impairment
Common causes of dementia
Likely signs and symptoms
Risk factors
Different experiences with dementia
Attitudes and behaviours of others

Depression

What is Depression
The difference between grief, sadness and depression
Myths and Stereotypes of depression
Different forms of depression
Signs and symptoms associated with depression
Factors known to trigger depression
Risks and benefits involved with medical treatment
Psychological therapies

Dissociative Identity Disorder

Mental Health and Legislation
Symptoms of Dissociative Identity Disorder
The impact of Dissociative Identity Disorder on an individual’s life
Differences between Dissociative Identity Disorder and Schizophrenia
Identifying and implementing treatment plans
Planning for the future

Drug, Alcohol and Substance Misuse

The legal position?
The different types of substances commonly used?
Recognising problematic substance misuse
Minimising harm and other intervention models
Person centered practice

Dual Diagnosis Mental Health and LD awareness

Common Mental health problems and types of learning disability
The difference between a mental health problem and a learning disability
Barriers to accessing the right support
Methods of support for an individual who is experiencing mental ill health and a learning disability

Effective Management of Risk in Mental Health Settings

Organisational structures
The worker’s role in updating support plans and risk assessments
Raising safeguarding concerns
Person centred planning tools and techniques
Self-management techniques
Escalate an issue
The role of advocacy
Complete a risk assessment
Complete a Serious incident form
Self-reflection

Effective Management of Risk in Mental Health Settings for Managers and Team Leaders

Supporting staff to gain an understanding of organisational structures
The worker’s role in updating support plans and risk assessments
Encouraging staff to involve customers and share information with other professionals in a timely manner
Supporting staff to raise safeguarding concerns using local policies and procedures
Provision of and guidance to use person centred planning tools and techniques
Providing support for staff to understand and recognise potential relapse indicators and recognise deterioration in individuals' mental health
Encouraging staff to support customer self - management techniques
Supporting staff when they escalate an issue
Provision of up to date information on advocacy services
Constructive feedback following the completion of risk assessments and the new Serious Incident Forms
Supporting staff to self - reflect following a serious incident

Hoarding and Solution Based Approaches

What is Hoarding?
Comorbidity
Manifestations of Hoarding
Impact of Hoarding on the individual
Motivational Interviewing
Cognitive Behavioural Therapy
Solution based support

Hoarding Awareness

What is Hoarding?
Comorbidity
Manifestations of Hoarding
The Impact of Hoarding on individuals
Solution based support

Managing Alcohol and Substance Misuse in the Workplace

What is alcohol and substance misuse?
The impact of employees affected by alcohol and substance misuse on a business
Stigmas, misconceptions and stereotyping
Barriers that make dealing with alcohol and substance misuse issues at work difficult
Common signs and symptoms of alcohol and substance misuse
Alcohol units and safe limits
The effects of alcohol on the body and mind
The effects of short and long term alcohol misuse
Hazardous, Harmful and Dependent drinking
The effects of binge drinking
Alcohol audits
Different types of substances commonly used
Psychoactive substances – formerly known as legal highs
The legislative framework for alcohol and substance misuse in the workplace
Policy making and the benefits of implementing this

Mental Health Awareness

Main types of mental ill health
The psychiatric (DSM/ICD) classification system
How mental health may be indicated through an individual’s emotions, thinking and behaviour
Discrimination due to misinformation, assumptions and stereotypes about mental ill health
How mental ill health may have an impact on the individual
Benefits of early intervention in promoting an individual’s mental health and wellbeing

Mental Health Awareness an Introduction

Main types of mental ill health according to the psychiatric (DSM/ICD) classification system
Discrimination due to misinformation, assumptions and stereotypes about mental ill health
How mental ill health may have an impact on the individual

Mental Health Conditions for Housing

Main types of mental ill health according to the psychiatric (DSM/ICD) classification system
Discrimination due to misinformation, assumptions and stereotypes
How mental ill health may have an impact on the individual

Mental Well-Being and Mental Health Promotion

Main types of mental ill health according to the psychiatric classification system
How mental ill health may be indicated through emotions, thinking and behaviour
Discrimination, assumptions and stereotypes
The impact of mental ill health on individuals
The different views on the nature of mental well-being and mental health and the factors that may influence both across the lifespan
Effective strategies for promoting mental well-being and mental health with individuals and groups
Benefits of early intervention

Obsessive Compulsive Disorder

What is Obsessive Compulsive Disorder?
Obsessions and Compulsions
The causes of Obsessive Compulsive Disorder
Understanding Anxiety
The types of Obsessive Compulsive Disorder
Who is affected by Obsessive Compulsive Disorder?
Treatments for Obsessive Compulsive Disorder

Personality Disorders

What is a personality disorder?
The types of personality disorders
Causes of personality disorders
Signs and symptoms of personality disorder
Treatment options
Support networks

Psychoactive Substances - Formerly known as Legal Highs

Definition of psychoactive substances
Legislation
Spectrum of psychoactive substances
Effects of using psychoactive substances
Risks of using psychoactive substances
Most frequently used psychoactive substances
Possible physical/exhibited behaviours of psychoactive substances
Association of psychoactive substances with serious harm to self/others/mental health
Basic harm reduction advice to users of psychoactive substances

Recovery Models in Mental Health

What is recovery?
The development of recovery models
The recovery process
What recovery supports
Links between recovery and social inclusion
Recovery model tools: WRAP, DREEM, Recovery Star
Person-centred care and support for individuals being supported
Solution focused methodologies 

Schizophrenia

What is Schizophrenia
The causes of Schizophrenia
Signs and Symptoms of Schizophrenia
Types of Schizophrenia
Treatments available
Risks associated with Schizophrenia
Practical tips of supporting an individual with Schizophrenia

Self-harm in Children and Adults

What is self-harm?
Self-damaging behaviours, including suicide & suicidal ideation
Self-harm as a coping strategy
What makes a service user vulnerable to self-harm?
Signs of self-harm
Barriers that might prevent a person from wanting support for their self-harm
The Dysfunctional Cycle
Responding with intervention models
Strategies
Empowering the individual
Recording and reporting
Emotional impact on staff/carers
Current research, publications and resources

Suicide Awareness and Self Harm

What is self-harm and suicide?
What makes a service user vulnerable to self-harm and suicide?
Signs of self-harm and/or thoughts of suicide
The Dysfunctional Cycle
Eating Disorders
Responding with intervention models
Empowering the individual
Recording and reporting

The ‘Toxic Trio’ – Parental Mental Health, Substance Misuse and Domestic Violence

Legislation
Risk factors
Identify, analyse and assess harm
Blocks for practitioners that impact on effective outcomes
Best practice to achieve positive outcomes
Research base to assess change

Working Safely with Violence and Aggression

Reasons why people may behave in a violent manner
Conflict in social care settings and the wider community
The link between anger and fear
The impact of relationships and past events on current behaviour
How to use a preventative approach
Skills and strategies to diffuse situations
The use of Supervision, Policies and Procedures

Nursing and Health Care

Administration of Buccal Midazolam

Why use Midazolam?
Developing methods of safe administration
Potential side effects
Who may benefit
How does it work?
How to administer
Supporting the person receiving Midazolam

Administration of Emergency Medication – Rectal Diazepam and Buccal Midazolam

Why use Buccal Midazolam/Rectal Diazepam?
 Developing methods of safe administration
 Potential side effects of emergency medication
 Who may benefit
 How do they work?
 Use of Rectal Diazepam
 Procedure for administration
 Practice on anatomical model
 Use of Buccal Midazolam
 Procedure for administration
 Observation and recording
 When to call an ambulance
 Supporting the person receiving Buccal Midazolam/Rectal Diazepam

Advance Care Planning

Differences between a care or support plan and an advance care plan
Purpose of advance care planning
National, local and organisational agreed ways of working
‘Advance Decision to Refuse Treatment’
What is a ‘ Do Not Attempt Cardiopulmonary Resuscitation’ order
When an advance care plan may be introduced
Who might be involved and what information will they need
How to use legislation to support decision making
The recording, review and use of advance care planning
Factors an individual may consider when planning their advance care plan
Respecting the values, beliefs and choices of individuals
How an individual’s care or support plan may be affected by an advance care plan

Care of a Person with a Tracheostomy

The anatomy and physiology of the neck
Indications for a tracheostomy
Current evidence-based practice
Assessment of the person with a tracheostomy
Risk assessment
Preparation of equipment and types of tubes
Communication
Swallowing and feeding
Humidification
Removal of secretions
Stoma care and changing dressings
Cleaning, changing and removal of the tube
Weaning process
Complications of a tracheostomy
Emergency situations

Catheter and Stoma Care

Legislation, national guidelines and local policies and practices
The anatomy and physiology of the male and female genito-urinary system
Ethical issues surrounding catheterisation
What is a urinary catheter and why would it be used?
Reasons for a stoma and an overview of the digestive system
Types of catheters and stomas that can be used
Gaining valid consent
Monitoring catheterisation and stoma equipment
Emptying draining bags and stoma bags
Measuring and recording the urine output
Catheter associated Urinary Tract Infection
Signs from urine and urinalysis
Maintaining the cleanliness
Apply standard precautions for infection control
Taking action when problems arise
Maintaining privacy and dignity

Catheter Care

Legislation, national guidelines and local policies and practices
The anatomy and physiology of the male and female genito-urinary system
Ethical issues surrounding catheterisation
What is a urinary catheter and why would it be used?
Types of catheters that can be used
Gaining valid consent
Monitoring catheterisation equipment
Emptying draining bags
Measuring and recording the urine output
Catheter associated Urinary Tract Infection
Signs from urine and urinalysis
Maintaining the cleanliness
Apply standard precautions for infection control
Taking action when problems arise
Maintaining privacy and dignity

Continence and Catheter Care

Legislation, national guidelines and local policies and practices
What is continence?
The anatomy and physiology of the male and female genito-urinary system
Normal functioning of the urinary system
Types and causes of urinary incontinence
Normal functioning of the bowel
Types and causes of faecal incontinence
What is a urinary catheter and why would it be used?
Types of catheters that can be used
Monitoring catheterisation equipment
Emptying draining bags
Measuring and recording the urine output
Catheter associated Urinary Tract Infection
Signs from urine and urinalysis
Maintaining the cleanliness
Apply standard precautions for infection control
Taking action when problems arise
Maintaining privacy and dignity
Promoting dignity when supporting an individual

Continence Care

What is continence?
Normal functioning of the urinary system
Types and causes of urinary incontinence
Normal functioning of the bowel
Types and causes of faecal incontinence
Diagnosis, treatment and management
Promoting dignity when supporting an individual

COPD Chronic Obstructive Pulmonary Disease

What is COPD?
Types of COPD
Basic anatomy in relation to COPD
The function of the lungs
Statistics
Symptoms
Triggers for exacerbations
Methods used to diagnose
Treatments available
Management and self-management options

Diabetes Awareness

What is diabetes?
Facts and figures
Physiological effects
Type I / Type II diagnosis
Investigations
Treatments
Complications and emergency situations
Monitoring
Control
Hypoglycaemia / Hyperglycaemia
Education

Diabetes Awareness and Management

What is diabetes?
Facts and figures
Physiological effects
Type I / Type II diagnosis
Investigations
Treatments
Complications and emergency situations
Monitoring
Control
Hypoglycaemia/Hyperglycaemia
Education
Research
Multi agency working
Personalised action planning

Dysphagia

What is Dysphagia?
The risks arising from lack of appropriate dysphagia management
Multi-disciplinary assessments and team working
Care planning and following professional recommendations
Planning and preparation of meals, including following dietary needs
Equipment and sitting positions to support comfortable and safe eating
First aid response

Epilepsy Awareness

What is epilepsy
Causes of epilepsy
Diagnosis
What are seizures?
Documentation
Triggers
Types of seizures
Seizure management (including First Aid)
Medication
Risk management
SUDEP
Person centred approaches

Epilepsy Awareness and the Administration of Buccal Midazolam Medication

What is Epilepsy?
Epilepsy and Learning Disability
Classification and management of seizures
When to call an ambulance
First Aid
Triggers and precipitants
Need to know points
Observation and recording
Psychosocial aspects
Anti-epileptic drug therapy
Status epilepticus
Use of Buccal Midazolam
Procedure for administration

Epilepsy Awareness and the Administration of Rectal Diazepam and Buccal Midazolam Medication

What is epilepsy
Causes of epilepsy
Diagnosis
What are seizures?
Documentation
Triggers
Types of seizures
Seizure management (including First Aid)
Medication
Risk management
SUDEP
Person centred approaches
What is emergency medication?
Routes of administration
Other uses of medication
Benefits, impact and side effects of the medication
Risk assessments
Support Plan/ Protocols

Epilepsy Awareness and the Administration of Rectal Diazepam Medication

What is Epilepsy?
Epilepsy and Learning Disability
Classification and management of seizures
When to call an ambulance
First Aid
Triggers and precipitants
Need to know points
Observation and recording
Psychosocial aspects
Anti-epileptic drug therapy
Status epilepticus
Use of Rectal Diazepam
Procedure for administration
Practice on anatomical model

Infection Control, Pressure Area and Continence Care

Legislation in relation to infection control
Universal procedures
Chain of infection and transmission
Dangerous substances and disposal of clinical waste
RIDDOR and Risk assessments
Causes of pressure sores and identifying those at risk
Preventative measures
What is incontinence?
Normal functioning of the urinary system
Types of urinary and faecal incontinence
Diagnosis, treatment and management

Malnutrition and Management

What are nutritional needs?
What constitutes a healthy diet and how to provide this
Assessment of nutritional needs
What is malnutrition? Signs, symptoms, preventions, recognitions
What is dehydration? Signs, symptoms, preventions, recognitions
Multi-disciplinary approach & problem solving
Responsibilities and rights
Conditions that can link with malnutrition & dehydration i.e. depression, Parkinson's disease
Physical, psychological and social implications
Types of food supplements
Feeding techniques
Daily nutritional requirements
Gastronomy feeding
Nasogastric feeding
Educational/skill requirements and responsibilities

Managing Bowel Care

Anatomy and physiology of the lower gastro intestinal tract
Definition and causes of bowel dysfunction
Assessment of bowel function and constipation
The importance of nutrition and hydration for improvement and maintenance of bowel functioning
Skin care, containment and effective bowel evacuation
Rehabilitation techniques
Medication and treatment for bowel function
Emergencies and complications of the lower bowel
Consent, privacy, dignity and communication
Documentation
Current evidence-based practice
Health care assistants: Developing competence in lower bowel care 

Medicines Management for Assistant Practitioners

Legislation, policies, procedures and guidelines
Roles and responsibilities in supporting the use of medication
The terms trade and generic and categories of medicines
Ordering, receiving, storage and disposing of medicines
Administration and monitoring an individual’s medication
Frequency of medication and routes of administration
Signs to look out for with an adverse reaction to medication
When medication is refused
Self-administration by Service Users
When things go wrong
Record keeping 

Moving and Positioning of Bariatric People

Define the term “Bariatric”
Identify moving and handling tasks relative to bariatric Service Users
Review of legal and professional responsibilities
Review of core movement principles to efficient moving and handling
Review of application of reach hands and holds to the moving and handling of people
Considering the importance of communication skills when moving and handling a bariatric person including the communication of statutory services and others
Review of ergonomics, risk assessment, emergency procedures and unsafe practices
Promoting self-help and independence
Identify the type of equipment that needs to be considered
Factors to be considered when identifying the suitability of equipment to enable bariatric service users to be handled or moved
The safe use of selected equipment

Moving, Handling and Positioning for Clinical Staff

Back facts
Incidence and severity
Common back conditions
Spinal anatomy and physiology
General health and posture
Legislation
Risk assessment
Avoiding changes to clinical status such as, blood pressure and oxygen saturation
Avoiding and minimising pressure sores
Safely moving and positioning individuals with lines, drains and medical attachments
Maximising an individual’s own ability
Manual handling techniques-including use of aids
Warnings against unsafe and outdated moves
Improved techniques and principles

Pain Management

The importance of a holistic approach to managing pain and discomfort
Approaches to alleviate pain and minimise discomfort
Agreed ways of working that relate to managing pain and discomfort
How pain and discomfort may affect an individual’s well-being and communication
Encourage an individual to express feelings of discomfort or pain
Encourage an individual to use self-help methods of pain control
Assist an individual to be positioned safely and comfortably
Agreed measures to alleviate pain and discomfort
Monitoring activities relating to management of an individual’s pain or discomfort
Report findings and concerns

Palliative Care

What is palliative care?
Illnesses and conditions which may require palliative care
The importance of monitoring the health of an individual
Ethical, cultural and religious considerations associated with death, dying and palliative care
Communicating with dying patients and their family
Symptom control

Parkinson’s Disease Awareness

What is Parkinson’s Disease?
Signs and symptoms
Common associated problems
Behavioural changes
Communicating with a Service User with Parkinson’s Disease
Supporting an individual to undertake their daily activities and fulfill their needs
Improving quality of life
Common medications used

PEG Feeding Percutaneous Endoscopic Gastrostomy

What is a percutaneous endoscopic gastrostomy?
The benefits of gastrostomy feeding
The basic anatomy and physiology of the digestive system in relation to the gastrostomy
The reasons for using gastrostomy tubes and who could have one
How to administer feeds and flushes safely
Care of an individual with a PEG tube (including mouth care)
Potential complications of using a PEG tube
Knowing when to ask for help
The legislation and agreed ways of working in relation to PEG feeding

Personal Care and Risk Management

Definitions of personal care and risk management
Rationale for undertaking personal care (evidence-based practice)
Legislation, policies and guidelines for assessing risk
Assessment and management of risk when undertaking personal care
Assessment of personal hygiene needs
Culture of care and quality
Principles of skin care
Anatomy and physiology of the skin
Care of skin, hair, mouth, nails and feet and ears and nose
Education and training of staff in personal care
Evaluation and documentation of personal care

Physiological Observations

Temperature, heart rate, respiratory rate, blood pressure, oxygen saturation and conscious level
Normal ranges of clinical observations
Monitoring and recording of observations
National Early Warning Score (NEWS), The 'Track and trigger' system
Reporting on observations
Emergency situations

Pressure Area Care

Anatomy and physiology of the skin
Definition of a pressure ulcer
The causes of pressure ulcers
Identifying those at risk
Preventative measures
Evidence-based practice

Raising Awareness of Health Issues

Identifying health issues, needs and risks
Alerting, communicating and consulting with others'
Identifying and accessing sources of information and support
Roles and responsibilities within team
Collection and analysis of information
Raising awareness activities
Review and evaluation of activities
Making recommendations for practice

Safe Handling of Medication

Legislation, policies, procedures, guidelines
The terms trade and generic and categories of medicines
Ordering, storage and disposing of medicines
Routes of medication
When medication is refused
Self-administration by Service Users
When things go wrong
Record keeping
How to administer medication
Signs to look out for with an adverse reaction to medication

Safe Handling of Medication for Managers

Legislation, policies, procedures, guidelines
Supporting staff to handle medication safely
Agreed ways of working
Roles and responsibilities
Supporting self-administration by individuals being supported
Medication audits
Record keeping

Safe Handling of Medication Refresher

Legislation, policies, procedures, guidelines
The terms trade and generic and categories of medicines
Ordering, storage and disposing of medicines
Routes of medication
When medication is refused
Self-administration by Service Users
When things go wrong
Record keeping
How to administer medication
Signs to look out for with an adverse reaction to medication

Stoma Care

What is a stoma?
Reasons for a stoma
Overview of the digestive system
Colostomy
Ileostomy
The urinary system
Urostomy
Main causes of deterioration and preventative measures
Roles and responsibilities of care workers
Procedure for changing a stoma appliance
Living with a stoma
Infection control and disposal of waste

Stroke Awareness

What is a stroke?
Other conditions that may be mistaken for a stroke
Signs and symptoms
Key stages
Assessment tests available
Changes an individual may experience
Prevalence and common risk factors
Reducing the risks
Why are strokes medical emergencies?
Action to be taken in an emergency
Airway management
Reporting relevant and accurate history of the incident
The importance of effective stroke care
Support available
Additional support and guidance

Stroke Awareness and Management

Legislation, policy and guidance that supports individuals with a stroke
Best practice in the initial stages of stroke care management
Encouraging individuals to review their lifestyles
Implications of mental capacity
Effects on the brain in relation to the ability to communicate
Common communication methods and aids that can be used for support
Pre-existing illnesses or disabilities that need to be taken into account
Effects of communication difficulties
Changes in the brain
Physical effects of a stroke
The impact of a stroke on swallowing, nutrition and sensory abilities
How effects of a stroke can fluctuate
Daily activities to promote recovery and independence
Psychological and emotional effects
The influence of person centred values
Partnership working

Support Individuals with Multiple Conditions

Types of conditions and disabilities
Impact of multiple conditions or disabilities
Resources available
Support networks available for the individual and family
How to contribute to the support an individual may need
Evaluating your own contribution to supporting activities

Supporting people with Dysphagia with Medication

What is Dysphagia?
The causes and risks associated with Dysphagia
The common signs and symptoms of Dysphagia
Prepare and provide support for the administration of medication  
Safe administration of medication
Monitor the administration of medication and the support provided  
Professionals who can support safe administration of medication

Tissue Viability

Anatomy and physiology of skin
Definitions of a pressure ulcer
Changes caused by damage
Predisposing factors exacerbating risk and skin breakdown
External factors exacerbating risk and skin breakdown
Identifying those at risk and completing a risk assessment
Infection control precautions
Preventative measures
Safe handling techniques
Evidence-based practice

Understanding the Care Certificate Standards and CPD for Managers, Assessors and Trainers

An overview of the Care Certificate
The Care Certificate 15 Standards:
Understand Your Role
Your Personal Development
Duty of Care
Equality and Diversity
Work in a Person Centred Way
Communication
Privacy and Dignity
Fluids and Nutrition
Awareness of Mental Health, Dementia, Learning Disability
Safeguarding Adults
Safeguarding Children
Basic life Support
Health and Safety
Handling Information
Infection Prevention and Control
Documenting CPD
An overview of the assessment process and methods

Qualifications

Dementia Awareness – Level 3 Award in Awareness of Dementia

Understand the Process and Experience of Dementia
Understand the Role of Communication and Interactions with Individuals who have Dementia
Understand the Diversity of Individuals with Dementia and the Importance of Inclusion
Understand the Administration of Medication to Individuals with Dementia using a Person Centred Approach

Level 2 Certificate in Dementia Care

  • Dementia Awareness
  • Understand and Implement a Person Centred Approach to the Care and Support of Individuals with Dementia
  • Understand and Enable Equality, Diversity and Inclusion in Dementia Care Practice
  • Approaches to Enable Rights and Choices for Individuals with Dementia whilst Minimising Risks
  • Understand and Enable Interaction and Communication with Individuals with Dementia
 

Level 2 Diploma in Health and Social Care

To achieve the full Level 2 Diploma in Health and Social Care learners must achieve a minimum of 46 credits. To do this they must achieve:
24 credits from the 9 mandatory units in Group A
Introduction to communication in health, social care or children’s and young people’s settings
Introduction to personal development in health, social care or children's and young people’s settings
Introduction to equality and inclusion in health, social care or children’s and young people’s settings
Introduction to duty of care in health, social care or children’s and young people’s settings
Principles of safeguarding and protection in health and social care
The role of the health and social care worker
Implement person centred approaches in health and social care
Contribute to health and safety in health and social care
Handle information in health and social care settings
A minimum of 2 credits and a maximum of 7 credits from the optional units in Group B
This is where learners will be able to select a more specialist pathway for their Diploma, either in Learning Disabilities or Dementia, however a generic pathway can also be taken
A minimum of 15 credits from the optional units in Group C
The units chosen from this Group will be based on what the learner’s current role is and what type of service provision they work in.
Competency and knowledge make up these units and the assessor will carry out observations of practice in the learner’s place of work

Level 3 Award in Awareness of End of Life Care Qualification Overview

Understand how to Work in End of Life Care
Understand how to Provide Support when Working in End of Life Care
Understand how to Support Individuals During the Last Days of Life


Level 3 Award in Supporting Individuals with a Learning Disability Qualification Overview

Understand the Context of Supporting Individuals with Learning Disabilities

Level 3 Certificate in Dementia Care Qualification Overview

Understand the Process and Experience of Dementia
Enable Rights and Choices of Individuals with Dementia Whilst Minimising Risks
Understand and Enable Interaction and Communication with Individuals who have Dementia
Equality, Diversity and Inclusion in Dementia Care Practice


Level 3 Certificate in Supporting Individuals with Learning Disabilities Qualification Overview

Understand the Context of Supporting Individuals with Learning Disabilities
Support Person-centred Thinking and Planning
Promote Communication in Health, Social Care or Children’s and Young People’s Settings


Level 3 Certificate in Working in End of Life Care Qualification Overview

Understand how to Provide Support when Working in End of Life Care
Managing Symptoms in End of Life Care
Understanding Advance Care Planning
Supporting Individuals with Loss and Grief before Death
Support Individuals with Specific Communication Needs


Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Settings

To achieve the full Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Settings, learners must achieve a minimum of 90 credits.

The mandatory units for this qualification include:
Use and develop systems that promote communication
Promote professional development
Champion equality, diversity and inclusion
Develop health and safety and risk management policies procedures and practices in health and social care or children and young people's settings
Work in partnership in health and social care or children and young people's settings
Understand child and young person's development
Lead practice that supports positive outcomes for child and young person development
Develop and implement policies and procedures to support the safeguarding of children and young people
Lead and manage group living for children
Lead and manage a team within a health and social care or children and young people's setting
Develop professional supervision practice in health and social care or children and young people's settings
Lead practice in promoting the well-being and resilience of children and young people
Undertake a research project within services for health and social care or children and young people

Quality Assurance

An Overview of the Care Quality Commission and the Care Act 2014 for Staff Teams, Service Users and Families

Part 1 Care Act 2014
Key duties and changes introduced by the Act
Well-being
Prevention
Integration
Information
Legislation to be repealed
Eligibility Criteria
The duty to provide
Care Quality Commission
The new inspection model
The 5 Key Questions
Fundamental Standards
Key lines of enquiry - KLOE's
Staff, Managers and Directors responsibilities

Inspection Support Services

Looking at documentation in line with the 5 key questions
Staff support and guidance of the process
Making initial recommendations
Speaking to staff and family to gain an understanding of how they believe the service is managed
Development of the inspection support services report 

The Quality Assessment Framework

Introduction to the Quality Assessment Framework
Who does it apply to?
Core objectives:
Assessment and support planning
Security, health and safety
Safeguarding and protection from abuse
Fair access, diversity and inclusion
Client involvement and empowerment
Legislation
Policies and procedures

Safeguarding and Legal

Advocacy and Empowerment

What is advocacy?
The values and principles underpinning advocacy
Legislation and advocacy standards
Models of advocacy and their purpose
How advocacy has developed
The limits and benefits of advocacy
Duties under The Care Act 2014
Roles and responsibilities of the advocate
The role of an IMCA
Promoting empowerment
Local advocacy services
Confidentiality

Care Act Briefing - Making Safeguarding Personal

The Care Act 2014 – the introduction of the new duties in April 2015
Internal and multi agency Safeguarding Adults procedure
Roles and responsibilities of the independent sector
Making Safeguarding Personal - good practice
Responding to safeguarding concerns

Chairing Skills in the Legal Context

The legal framework – The Care Act 2014
Mental Capacity Act 2005 – assessments, best interest, decision maker, appointment of welfare deputies, DOLS, protection from financial abuse and obtaining authority to manage finances
Large scale enquiries – The process
Key principles and skills required to chair effective meetings
Dilemmas that face chairs of Safeguarding Adults meetings
Working in an anti-discriminatory way when engaging people who use services and their families

Chairing Strategy Meetings

Your role in safeguarding adults strategy meetings
Key features of effective chairing
Communication skills required
Working in an inclusive way and valuing diversity
Working within timelines
Supporting the minute taker

Child Protection

Legislation, policies and procedures
Child protection as part of the safeguarding process
Designated safeguarding children officer
Types of abuse
Recognising possible child abuse
Potential barriers inhibiting children from disclosing abuse
Responding appropriately
Reporting concerns about a child
Recording and evidencing concerns
Sharing information and confidentiality
Referrals and investigations
Making a child feel safe

DoLS Deprivation of Liberty Safeguards

What are the Deprivation of Liberty Safeguards and why were they introduced
What is Deprivation of Liberty?
How and when can DoLS be applied and authorized?
What is the assessment process for a standard authorisation of a DoLS?
What should happen once the assessments are completed?
When can urgent authorisation of a DoLS be given?
The role of the relevant persons DoLS representative
When an authorisation should be reviewed and what happens when it ends
What happens if someone thinks a person is being deprived of their liberty without authorisation?
What is the Court of Protection and when can people apply to it?
How has MCA & DoLS changed practice?

Domestic Abuse

Definition of Domestic Abuse and what constitutes abuse
Statistics and prevalence in our society
The cycle of abuse
Repeat incidents, barriers to leaving an abusive relationship and reporting incidents
Victim (female and male) and perpetrator behaviours / psychological responses
The impact on physical health, mental health and the economy
Child protection procedures and the impact of abuse on children
Key risk indicators and dynamic risk assessment, important factors to consider
Honour Based Violence and Forced Marriage and DASH risk assessments
Safeguarding measures (including MARAC), appropriate intervention, how to respond, when and how to refer
The legal framework for information sharing, The Criminal Justice System and Civil Orders
Roles, responsibilities and strategies available for effective multi-agency working through best practice
Resources and support available 

Managing Safely (Level 4)

Safeguarding pathways
How to implement pathways
Developing multi-agency prevention strategies
Implementation of prevention strategies
Supporting an individual through the safeguarding pathway to achieve good outcomes
The role of the advocate
Your role in a section 42 enquiry
Monitoring and auditing to ensure compliance to the SSAB
Established systems for supervisions, maintaining records and safeguarding action plans
Contributing to the development of good practice
Learning lessons from Safeguarding Adult Reviews and Domestic Homicide reviews

Mental Capacity Act (MCA) Awareness

What is the Mental Capacity Act?
Who is affected by the Act? Staff and Service Users
What is mental capacity?
The five core principles
What is lack of capacity?
Assessment of capacity
Helping people make a decision
Record keeping
The Law
Adult protection
Reflection of previous practice

Mental Capacity Act and Deprivation of Liberty Safeguards

What is the Mental Capacity Act?
Who is affected by the Act?
What is mental capacity?
The five core principles
What is lack of capacity?
Assessment of capacity
Helping people make a decision
Record keeping and handling information
The Law
Safeguarding and protection
Reflection of previous practice
Deprivation of Liberty Safeguards
What could been seen as a deprivation?
Supreme Court Ruling
Court of Protection
Lasting Power of Attorney
Documentation you need to have in place
Submitting an Authorisation/Urgent Authorisation
How long could a deprivation be in place for?
Reviewing practice/keeping up to date 

Mental Capacity Act and Deprivation of Liberty Safeguards - Refresher

What is mental capacity?
The five core principles
What is lack of capacity?
Assessment of capacity
Record keeping and handling information
Safeguarding and protection
Reflection of previous practice
Deprivation of Liberty Safeguards
What could been seen as a deprivation?
Supreme Court Ruling
Documentation you need to have in place
Submitting an Authorisation/Urgent Authorisation
Reviewing practice/keeping up to date 

Mental Capacity Act and Deprivation of Liberty Safeguards for Managers

What is the Mental Capacity Act?
Who will be affected by the Act? Staff and Service Users
What is mental capacity?
The five core principles
What are IMCA’s?
Assessment of capacity – documentation required
Supporting people in decision making
Record keeping and handling information
Reflection of previous practice
The Supreme Court Ruling
Court of protection
Lasting Power of Attorney
DoLS documentation – how to complete

Safeguarding Adults at Risk - The Practitioners Role (Level 2)

Vulnerability and the legal framework
Effective and consistent report writing, record keeping and handling Information
Professional accountability and your role in adult safeguarding
Effective decision making – the balance
Promoting dignity in care through equality, diversity and inclusion
The Dignity Champion explained

Safeguarding Adults at Risk Awareness (Level 1)

Legislation
The DBS explained
What is an Adult at Risk?
What is abuse?
Types of abuse
Other vulnerable groups including children
Potential abuse indicators
Reviewing current practice
Avoiding and minimising allegations
Dealing with a disclosure
Policies, procedures and guidelines
Reporting and record keeping
Managing our own feelings
Promoting dignity in care through equality, diversity and inclusion
Promoting positive practice

Safeguarding Adults at Risk Decision Making and Accountability - Intermediate Two Days

Professional accountability for Adults at Risk
Using multi agency policies, procedures and protocols to inform decision making
Communicating decision making rational effectively to others
Effective Adults at Risk meetings as either participate or chair

Safeguarding Adults at Risk for Housing

Legislation
The DBS explained
What is an Adult at Risk?
What is abuse?
Types of abuse
Other vulnerable groups including children
Potential abuse indicators
Reviewing current practice
Avoiding and minimising allegations
Dealing with a disclosure
Policies, procedures and guidelines
Reporting and record keeping
Managing our own feelings
Promoting dignity through equality, diversity and inclusion
Promoting positive practice
Assessment

Safeguarding Adults at Risk for Managers (Level 3)

Professional accountability and your role in Safeguarding Adults at Risk
Concept of Safeguarding and Protection of Adults at Risk
Policy and procedure development – evaluation and reviewing
Monitoring the implementation of policies, procedures and systems
Legislative framework
The Care Act 2014 and how to implement into practice
Safeguarding Adult reviews
Protocols and referral procedures
Assessing risks and informed choices
Providing information to other professionals
Feedback to others on practice
Effective and consistent report writing and handling information
How to support the participation of Adults at Risk in review systems
Evaluate effectiveness of systems and procedures
Challenge ineffective practice to promote safeguarding
Recommend proposals for improvements in the system

Safeguarding Adults at Risk Post Abuse Work Awareness

Safeguarding legislation and multi-agency protocols
Risk assessment and protection/safety planning
Supporting individuals and their support networks
Supportive interventions and recovery
Effective multi-agency working

Safeguarding Adults at Risk Refresher

What is an Adult at Risk?
What is abuse?
Types of abuse
Potential abuse indicators
Reviewing current practice
Avoiding and minimising allegations
Dealing with a disclosure
Legislative frameworks
Other vulnerable groups including children
Policies, procedures and guidelines
Reporting and record keeping
Managing our own feelings
Promoting positive practice

Safeguarding and Protection of Children and Adults at Risk

Legislation, policies and guidance
What is an Adult at Risk?
Children in need and child protection
The team around the adult and child
The roles of designated and named professionals
What is significant harm?
Types of abuse
Signs and potential indicators of abuse
Barriers faced by children and adults when reporting concerns
The impact of abuse on individuals
Information sharing
Responding to a disclosure
Reporting and recording concerns and alleged or disclosed abuse
CAF – Common Assessment Framework
Identifying ways to minimise the risk of abuse
Managing our own feelings
Promoting dignity in care through equality, diversity and inclusion
Promoting positive practice

Safeguarding and Protection of Children and Adults at Risk for Housing

Legislation, policies and guidance
What is an Adult at Risk?
Children in need and child protection
The team around the adult and child
The roles of designated and named professionals
What is significant harm?
Types of abuse
Signs and potential indicators of abuse
Barriers faced by children and adults when reporting concerns
The impact of abuse on individuals
Information sharing
Responding to a disclosure
Reporting and recording concerns and alleged or disclosed abuse
CAF - Common Assessment Framework
Identifying ways to minimise the risk of abuse
Managing our own feelings
Promoting dignity in care through equality, diversity and inclusion
Promoting positive practice
Reviewing current practice
Dealing with a disclosure

Safeguarding Children and Young People Refresher

Whose responsibility is safeguarding
Legislation, policies and procedures updates
Safeguarding tools
Making children feel safe

Safeguarding Children from Abuse Linked to a Belief in Spirit Possession

Legislation and Policy
Key considerations in addressing abuse or neglect linked to a belief in spirit possession
Definition of ‘ belief in spirit possession’
Incidence of abuse
Forms of abuse
Why children are abused or neglected in this way
Identifying child abuse or neglect linked to a belief in spirit possession
What to do if child abuse or neglect is suspected
Building a relationship of trust with the child
Seeking advice from others
How to safeguard and promote the welfare of the child
Concerns about a place of worship
Best practice of agencies and institutions

Self Neglect Awareness

What constitutes self neglect?
Recognising self neglect
Legislation and guidance
Court of Protection
Multi agency working
Principles of intervention
Key concepts of supporting the individual
Challenges

Self-harm

What is self-harm?
What makes a service user vulnerable to self-harm?
Signs of self-harm
The Dysfunctional Cycle
Eating Disorders
Responding with intervention models
Empowering the individual
Recording and reporting

Suicide Awareness

What is Suicide
Statistics
The stigma of suicide
The myths around suicide
Key risk factors associated with suicide
Warning signs associated with suicide
How you can help someone who may be suicidal 

The Care Act - Section 14 of the Statutory Guidance

Legislation and the changes
Exploring the different types of abuse that has now been identified
Exploring the signs  and symptoms of the new types of abuse or neglect
How to identify potential signs of abuse or neglect taking place
Roles and responsibilities within the Act
Reporting and recording
Sign posting

The Wellbeing and Safeguarding of Vulnerable Customers

The importance of understanding all customers’ needs
Defining Wellbeing and Safeguarding
Understanding requirements of the Law
Working with vulnerable customers including children, young people, adults and disabled people
Types of abuse
Potential abusive situations
Signs to look for which should be of concern
Actions to take if concerned
Reporting unsafe practice
Delivering excellent customer services to ensure good safeguarding practice

Train the Trainer

Dementia Awareness Professional Trainer Programme

Attended a 2 or 4 day programme
Completed the Award in Education and Training
Completed QCF unit: Understand the Process and Experience of Dementia
Built a portfolio of evidence
Delivered a 15 minute micro teach

Moving and Positioning Individuals Professional Trainer Programme

Attended a 4 day programme
Completed the Award in Education and Training
Built a portfolio of evidence
Completed UTS assignment
Delivered a 15 minute micro teach

Understanding the Care Certificate Standards and CPD for Managers, Assessors and Trainers

An overview of the Care Certificate
The Care Certificate 15 Standards:
Understand Your Role
Your Personal Development
Duty of Care
Equality and Diversity
Work in a Person Centred Way
Communication
Privacy and Dignity
Fluids and Nutrition
Awareness of Mental Health, Dementia, Learning Disability
Safeguarding Adults
Safeguarding Children
Basic life Support
Health and Safety
Handling Information
Infection Prevention and Control
Documenting CPD
An overview of the assessment process and methods

Please watch our short video below and contact us to discuss your individual needs. 

Online Training Records

Online Training Records

Our web based learning management system will provide you with the tools you need to access your up to date training records at all times, to produce information on your staff’s training records for CQC and to notify you of when updates are required.

About our Learning Management System
Safeguarding
Safeguarding

All multi agencies have a responsibility to keep all vulnerable adults and children safe by working in partnership with each other and sharing relevant information which could reduce the risk of harm and abuse.

About safeguarding
Care Act
Care Act

The Care Act 2014, together with a range of regulations and statutory guidance, is the base upon which social care will develop over the next few decades. It enshrines the new statutory principle of individual wellbeing, the driving force behind the Act, and makes it the responsibility of local authorities to promote wellbeing when carrying out any of their care and support functions.

About the care act
Care Certificate
Care Certificate

The Care Certificate is an induction programme that will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.

About the care certificate

Keep up to date

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