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Course Detail

Duty of Candour - Regulation 20

Subject category: General Health and Social Care

Course overview

This course has been developed to support Managers to gain a wider understanding of the Duty of Candour and how to implement the process into their work setting. We will explore the importance of Duty of Candour and the role Managers will play in ensuring they are meeting regulation 20 under the CQC regulations. 
The course will look at what could be seen as a Duty of Candour and the evidence that will need to be gained to support the process and the involvement of the relevant person that may need to be involved with the discussions. These important steps work towards ensuring the open, honest and transparent culture of services to reduce failures which we have seen in services over the years. 
This course is delivered using a range of methods and resources including:
CQC Guidance, Regulation 20, case studies, group discussions and small group activities.
This course has been developed and mapped to:
CQC Fundamental Standards

Regulation 20 – Duty of Candour 

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Course content

What constitutes duty of candour?
Implementation into services
Policies and Procedures to support openness and transparency
Systems in place to identify breaches
Supporting staff at all levels to be open and transparent when things go wrong
Staff training and development
Identifying notifiable safety incidents and taking appropriate action
Notifying the relevant person by following internal policies and procedures
Signposting for communication systems
Non notifiable situations
Disclosing to family members or carers
Definition of apology as defined by CQC
Supporting the relevant person post incident  
Notification follow up to the relevant person
Documentation and evidence needed 

Learning outcomes

Explain what constitutes duty of candour?
Describe the Implementation process into services 
State the Policies and Procedures in place to support openness and transparency within services 
Describe the systems in place to identify breaches 
State the importance of being open and transparent when things go wrong 
Explain the importance of staff training and development 
Identify notifiable safety incidents and take appropriate action 
State the process to follow when notifying the relevant person by following internal policies and procedures 
List communication systems 
List non notifiable situations 
Explain the process in disclosing to family members or carers
State the definition of apology as defined by CQC 
Describe how to support the relevant person post incident  
Explain the notification follow up to the relevant person 
Sate the documentation and evidence needed following an incident 


Duration

6 hours

Call us on 01727 733 999 or email us at info@uniquetrainingsolutions.co.uk to find out how we can help you with this course.

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