Customer Login Customer Login

Course Detail

Effective Team Communication

Subject category: Leadership and Management

Course overview

This course has been developed to improve knowledge and understanding of effective communication techniques as well as create an awareness of your own style of communication. The session will also explore a range of responses to communicate successfully with difficult people and in times of conflict.
This course is delivered using a range of methods and resources including:
Role Plays, case studies, group discussions and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 6
And the following QCF unit:
Contribute to Effective Team Working in Health and Social Care or Children and Young People’s Settings

Course content

The importance of effective communication at work and the effects of poor communication
The stages in communication
Possible barriers to communication and methods to overcome them
Ways to ensure effective communication in the workplace
Different types of communication – their advantages & disadvantages
Techniques of face-to-face and indirect communication and when each is appropriate
How to use feedback and check effectiveness of communication
The five human senses and how to use them effectively in the workplace
Active listening skills
Open and honest communication between the team
How communication will make a more effective team

Learning outcomes

Understand appropriate communication processes which lead to better personal and team productivity through improved working relationships.


6 hours

Call us on 01727 733 999 or email us at to find out how we can help you with this course.

Keep up to date

Keep up to date and ensure you never miss out on any important training legislation or up and coming courses by providing us with your email address, that way you are always up to date with the latest requirements.

Don't worry, we will never sell your details to others and you can easily unsubscribe from our mailings at any time.