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Course Detail

CQC – The Framework for Managers

Subject category: General Health and Social Care

Course overview

This course has been developed to give team leaders, managers and deputy managers an enhanced understanding of how the CQC will inspect their services under the inspection model and the changes that have come into place. Learners will gain a greater understanding on how to become an outstanding service and what will be expected of them to achieve the required outcomes.
This course is aimed at all staff who may be involved in preparing for an inspection, and will enable managers to put in place systems with their deputies or team leaders to ensure that even unannounced inspections can be appropriately managed, and that standards are maintained in the absence of a manager.
By attending this course, learners will gain an enhanced understanding of the 5 Key Questions, the fundamental standards, and how the Inspections will be carried out within their services using the key lines of enquiry as prompts to look for sources of evidence.
This course is delivered using a range of methods and resources including:
Self-assessment, case studies, group discussions and small group activities
This course has been developed and mapped to:
CQC Inspection Framework

Course content

The new inspection model
Provider Information Returns- PIR
The 5 Key Questions
Fundamental Standards
Key Lines of Enquiry- KLOE’s
Inspections and structure of the visit
The new ratings
Managing your inspections – being prepared for the visit
Supporting your team
Self-audit and record keeping
Action planning
CQC enforcement actions

Learning outcomes

  • Explain the changes to legislation and CQC standards
  • Describe the new inspection model and changes
  • Explain what Provider Information Returns are
  • State the 5 key questions and the fundamental standards
  • Explain how the key lines of enquiry will be used
  • Explain the new ratings
  • Prepare for and manage inspections
  • Describe the need for accurate record keeping
  • Demonstrate how to support your team
  • Produce action plans
  • Explain the CQC’s enforcement powers


6 hours

Call us on 01727 733 999 or email us at to find out how we can help you with this course.

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