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Course Detail

CQC – Awareness for Frontline Staff

Subject category: General Health and Social Care

Course overview

This course has been developed to give support staff and senior staff an understanding of the way the CQC will inspect their services under the inspection model. Frontline staff will gain the confidence to support their manager through the inspection.
The course will also enable care and support staff and managers to better communicate with a CQC inspector when they are questioned on a service, which will support services to be better prepared across the whole staff team, and be a vital skill in securing a better inspection rating.
By attending this course, staff will gain an understanding of the 5 key questions, and what they will need to know in order to support the process of the inspection. Staff will understand what is involved in the Inspections and how these will be carried out.
This course is delivered using a range of methods and resources including:
Case studies, group discussions and small group activities
This course has been developed and mapped to:
CQC Inspection Framework

Course content

The inspection model
The 5 Key Questions
Inspections and structure of the visit
The CQC ratings
Supporting the manager
CQC enforcement actions

Learning outcomes

  • Describe the inspection model and changes
  • State the 5 key questions
  • Explain the CQC ratings
  • Explain how to support the manager through the inspection
  • Explain the CQC’s enforcement powers


3 hours

Call us on 01727 733 999 or email us at to find out how we can help you with this course.

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