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Course Detail

The Role of the Health and Social Care Worker

Subject category: General Health and Social Care

Course overview

This course has been developed to give new staff a greater understanding of their role as a Health and Social Care worker. Throughout their learning, they will gain knowledge around their responsibilities, how to work with others and understand preferences, wishes, and needs of the individuals they support. This knowledge will enable the learners to carry out effective care and support to the individuals they support.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, oral questions and small group activities
This course has been developed and mapped to:
The Care Certificate Framework
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
The Care Certificate Standard 1
And the following QCF unit:
The Role of the Health and Social Care Worker

Course content

The importance of your job role
How a working relationship differs to a personal relationship
Agreed ways of working within the care and support plan
Working in partnership with others  
Skills and approaches needed for resolving conflicts
Know when to access support and advice and from who

Learning outcomes

Explain working relationships in health and social care
Explain how to work in ways that are agreed with the employer
Work in partnership with others


3 hours

Call us on 01727 733 999 or email us at to find out how we can help you with this course.

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