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Course Detail

Professional Relationships and Boundaries in Housing

Subject categories: General Health and Social Care, Housing

Course overview

For staff to work positively and constructively they need to have a good understanding of the boundaries the housing sector require of them. Both Government and individual organisations have expectations of standards that everyone working within this sector need to be aware of and practice. This course will provide the knowledge required to work to, and within, these boundaries.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and role play.
This course has been developed and mapped to:
The Data Protection Act 1998
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
The Care Certificate Standards 1 and 3
And the following QCF units:
The Role of the Health and Social Care Worker 
Introduction to Duty of Care
Understand partnership working 

Course content

Legislation that has an impact on the housing sector
Data Protection, confidentiality  and its impact on practice
Different relationships
Establishing and maintaining professional boundaries
Partnership working
Understanding and using policies & procedures

Learning outcomes

Explain how a working relationship is different from a personal relationship
Describe different working relationships in housing sector settings
Describe why it is important to adhere to the agreed scope of the job role
Explain why it is important to work in partnership with others
Define the term ‘duty of care’
Describe how the duty of care affects own work role
Describe dilemmas that may arise between the duty of care and individual’s rights
Describe how to respond to complaints


6 hours

Call us on 01727 733 999 or email us at to find out how we can help you with this course.

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