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Course Detail

Principles of Communication

Subject category: General Health and Social Care

Course overview

This course has been developed to support learners to gain an understanding of, and promote the importance of, using effective communication skills when supporting individuals to express their needs, wishes and interact with others using their preferred methods of communication.
This course is delivered using a range of methods and resources including:
Example communication tools, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
The Care Certificate Standard 6
And the following QCF unit:
Principles of Communication in Adult Social Care Settings

Course content

The reasons why people communicate
Effective communication
The importance of observing an individual’s reactions when communicating with them
The importance of finding out individual’s communication and language needs, wishes and preferences
A range of communication methods available
Recognising barriers to communication and ways to reduce these
Identifying ways communication is understood
Sources of information to support effective communication
The term confidentiality
Maintaining confidentiality and when we need to share information
How and when to seek advice about confidentiality

Learning outcomes

Explain why communication is important in adult social care settings 
State how to meet the communication and language needs, wishes and preferences of an individual 
Describe how to reduce barriers to communication 
State the importance of confidentiality  


3 hours

Call us on 01727 733 999 or email us at to find out how we can help you with this course.

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