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Course Detail

Managing Quality

Subject category: Leadership and Management

Course overview

Managing quality is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the implementation of a quality policy and creating and implementing quality planning and assurance. A business that champions long term success through ensuring they are meeting high levels of quality receives outstanding customer satisfaction, which improves rating and empowers the workforce.
This course has been developed to support managers to develop their knowledge and understanding of quality systems in use within the workplace, how to monitor the quality and how to strive for quality improvements.
This course is delivered using a range of methods and resources including:
Group discussions, case studies, small group activities, quality frameworks
This course has been developed and mapped to:
The National Skills Academy: The Leadership Qualities Framework

Course content

Importance of quality management in the workplace
The importance of quality to internal and external customers
Quality systems in place within the organisation
External quality inspections for the organisation
Tools used to measure quality in the workplace
Using data for quality assurance and quality improvements
Striving for quality improvements within your area of responsibility
Working together as a management team to ensure quality improvements across the business
Putting forward recommendations for improvement to the senior team

Learning outcomes


Explain the importance of quality management in the workplace
Describe the importance of quality to internal and external customers
Provide an overview of the quality systems in place within the organisation
Explain the external quality inspections for the organisation
Describe the tools used to measure quality in the workplace
Explain how to use data for quality assurance and quality improvements
Reflect on striving for quality improvements within your area of responsibility
Reflect on working together as a management team to ensure quality improvements across the business
Put forward recommendations for improvement to the senior team

Duration

7 hours

Call us on 01727 733 999 or email us at info@uniquetrainingsolutions.co.uk to find out how we can help you with this course.

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