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Autism

ADHD

  • What is Attention Deficit Hyperactivity Disorder?
  • Causes and symptoms of ADHD
  • How ADHD is diagnosed
  • Treatment
  • What conditions can coexist with ADHD
  • Adults with ADHD

Autism Awareness within The Criminal Justice System

This course provides an introduction to Autistic Spectrum Conditions and how the conditions may differ from each other. Learners will be able to explore different approaches that may be required to support individuals and the condition that affects them. This course is designed for people who work in the criminal justice system and who would like to develop an awareness and understanding of Autism.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and DVD clips.
This course has been developed and mapped to:
The Autism Act – 2009
Think Autism – The Autism Strategy 2014
The National Autistic Society – Autism: A guide for criminal justice professionals
and the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions

Autism Promoting Good Practice Advanced

This course has been developed to support learners who manage and support others to provide quality outcomes for individuals with Autistic Spectrum Conditions. The course will give learners the opportunity to explore and consider communication and support strategies, partnership working and ways of supporting staff. It also addresses the complexity of theory and practice in the area of Autistic Spectrum Conditions.
This course is delivered using a range of methods and resources including:
Group discussions, sensory experience activities and DVD clips.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Promote Good Practice in the Support of Individuals with Autistic Spectrum Conditions.

Autistic Spectrum Conditions - An Introduction

This course provides an introduction to Autistic Spectrum Conditions and how the conditions may differ from each other.  Learners will be able to explore different approaches that may be required to support individuals and the condition that affects them.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions


Autistic Spectrum Conditions Awareness

The course provides an awareness of Autistic Spectrum Conditions. It provides learners with key areas of knowledge and explores important themes such as individuality, communication, behaviour and person centered support.
This course is delivered using a range of methods and resources including:
Fact sheets, sensory experience activities, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions


Autistic Spectrum Conditions Supporting the Individual Intermediate

This course provides a range of knowledge and understanding about Autistic Spectrum Conditions and explores theories and concepts about Autism. It enables learners to reflect on the impact of these conditions on the lives of individuals and those close to them. This session will also explore good practice in areas such as communication and support.
This course is delivered using a range of methods and resources including:
Government documents for research activities, group discussions, small group activities and scenarios.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Understand how to Support Individuals with Autistic Spectrum Conditions


Competency Assessor

Occupational Competency Assessor Moving and Positioning 3 Day Programme

This programme has been developed to support organisations to build internal capacity for the observation, assessment and development of their own staff.

Skills for Care have produced guidance, titled ‘Ongoing learning and development for adult social care’ which recommend training refresher frequency and the requirement for competency assessment between learning engagements. With the effective implementation of competency assessors, organisations can evidence that they have achieved the recommendations of best practice.

The role of the competency assessor supports organisations to achieve their workforce development strategy; training costs can be reduced as there will be less requirement for training to be repeated when organisations can clearly evidence that their workforce is highly competent, well supported and developed though good quality, internal competency assessments.

Organisations often want to evidence how learning engagements have had a positive impact on practice. The role of the competency assessor can ensure that good practice is taking place across the business and is continuously developing through their observation, mentoring and feedback.

This course is delivered using a range of methods and resources including:

  • Group discussions
  • Small group activities
  • Scenario based activities
  • DVD clip
  • Spine anatomical model
  • Hoist
  • Slide sheets
  • Handling belts
  • Transfer boards and a range of service specific equipment if required

This course has been developed and mapped to:

  • Skills for Care – Ongoing learning and development in adult social care
  • The National Skills Academy – The Leadership Qualities Framework

and the following QCF units:

  • Assess occupational competence in the work environment
  • Move and position individuals in accordance with their plan of care

 

Related course you may be interested in:

Safe Handling of Medication Occupational Competency Assessor 3 Day Programme



Occupational Competency Assessor Safe Handling of Medication 3 Day Programme

This programme has been developed to support organisations to build internal capacity for the observation, assessment and development of their own staff.

Skills for Care have produced a document ‘Ongoing Learning and Development’ within which they recommend training refresher frequency and the requirement for competency assessment between learning engagements. With the effective implementation of competency assessors, organisations can evidence that they have achieved the recommendations of best practice.

The role of the competency assessor supports organisations to achieve their workforce development strategy; training costs can be reduced as there will be less requirement for training to be repeated when organisations can clearly evidence that their workforce is highly competent, well supported and developed though good quality, internal competency assessments.

Organisations often want to evidence how learning engagements have had a positive impact on practice. The role of the competency assessor can ensure that good practice is taking place across the business and is continuously developing through their observation, mentoring and feedback.

This course is delivered using a range of methods and resources including:

  • Group discussions
  • small group activities
  • scenario based activities
  • MAR charts and a range medication props.


This course has been developed and mapped to:

  • Skills for Care – Ongoing learning and development in adult social care
  • The National Skills Academy – The Leadership Qualities Framework
  • Human Medicines Regulations 2012
  • Guidance from the Royal Pharmaceutical Society


and the following QCF units:

  • Assess occupational competence in the work environment
  • Support use of Medication in Social Care Settings

 

Related course you may be interested in:

Moving and Positioning Occupational Competency Assessor 3 Day Programme



Dementia

Approaches to Enable Rights and Choices for Individuals with Dementia Whilst Minimising Risks

This course has been developed to provide the knowledge and understanding required to promote individuals’ rights and choices whilst minimising risk.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework 
And the following QCF unit:
Approaches to Enable Rights and Choices for Individuals with Dementia whilst Minimising Risks


Dementia The Signs and Symptoms

This course has been developed to enable housing support staff to gain knowledge of what dementia is, the different causes of dementia and how others can have an impact on the individual with dementia. The course will support learners to look at how people with Dementia may communicate their needs and wishes in a way which can be seen by some as ‘challenging’. 

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training 
And the following QCF unit:
Dementia Awareness


Dementia Awareness

This course has been developed to enable learners to gain knowledge of what dementia is, the different causes of dementia and how others can have an impact on the individual with dementia.

This course is delivered using a range of methods and resources including:
Case studies, fact sheets for research activity, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF unit:
Dementia Awareness


Dementia Awareness and Down’s Syndrome

This course has been developed to enable learners to gain knowledge of what dementia is, the different causes of dementia and how others can have an impact on the individual with dementia. This course will give learners an insight into the impact of dementia on individuals with Down’s Syndrome and will explore ways in which they can support these individuals in a person centred way.

This course is delivered using a range of methods and resources including:
Fact sheets for research activities, group discussions, small group activities, action planning and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF unit:
Dementia Awareness


Dementia Awareness for Independent Living Teams

This course has been developed to enable learners to gain knowledge of what dementia is, the different causes of dementia and how these affect individuals.  This course will focus on how the support offered from the Independent Living Team can support an individual to stay in their own home for longer.
This course is delivered using a range of methods and resources including:
Case studies, fact or fiction game cards, action planning, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF unit:
Dementia Awareness


Dementia Awareness Level 2

This course has been developed to enable learners to gain knowledge of what dementia is, the different causes of dementia and how others can have an impact on the individual with dementia.
This course is delivered using a range of methods and resources including:
Dementia Fact sheets for research activities, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework
And the following QCF unit:
Dementia Awareness


Dementia Awareness Professional Trainer Programme

This programme has been developed for staff who have a responsibility for training others in dementia awareness within their workplace. It is designed to support organisations with an in-house training provision as well as those working as independent trainers.

Having a qualified dementia trainer within an organisation will support the ongoing training needs across the business as well as continuous improvements in practice. Trainers will be able to deliver sessions to groups of staff as well as work one-to-one with individuals where their practice may need developing.

Having a quality internal training provision, can support organisations to access the training they need more quickly, at a time that is right for them and in a more cost efficient way than accessing an external provider.

Within this programme, learners will develop the skills required to understand dementia care training demands across your business, to ensure that your trainers are embedding this within their delivery. The health and care needs of the individuals you support frequently change, and therefore as a business you need to ensure that the skills of your staff teams are kept up to date with these changes.

It is therefore essential that your dementia trainers truly understand the importance of using a whole range of delivery methods, including real case studies from within your own organisation. This will ensure that practice is developed not only in line with occupational standards, but also considering the specific needs of all individuals your staff support, which will lead to improved well-being and quality of life.

An in-house trainer will also be available to support families, friends and unpaid carers to ensure they are offered necessary advice and training on how to work with individuals and effectively communicate with them.


This course has been developed and mapped to:

  • The National Dementia Strategy
  • Dementia Core Skills Education and Training Framework
  • The Care Certificate – Standard 9 Awareness of mental health, dementia and learning disabilities
  • The 6c’s
  • VAK Learning Styles Self-Assessment Questionnaire

 

and the following QCF units and qualifications:

  • Level 3 Award in Education and Training
  • Level 3 Award in Awareness of Dementia


PROGRAMME DURATION
There are two programme options available:

  • The 4 day programme is aimed at those who do not hold a current, up to date teaching qualification
    This programme includes the Level 3 Award in Education and Training as well as an accredited Dementia unit. This will provide learners with the necessary skills and knowledge to plan, deliver, and evaluate teaching and learning sessions for dementia awareness, in a variety of teaching or training contexts
  • The 2 day programme is aimed at those already qualified to teach and can demonstrate that they have delivered training sessions in other subjects in the last 12 months.

This programme includes an accredited dementia unit.


PROGRAMME REQUIREMENTS
To attend this programme, learners will require experience of working with individuals with dementia and a passion for developing the skills and practice of others. A pre programme registration form will need to be completed.


DELIVERY METHODS
This course is delivered using a range of methods and resources including:

  • Group discussions
  • Small group activities
  • Case studies
  • Scenario based activities
  • DVD clip
  • Learner action plans.



Dementia Awareness – Level 3 Award in Awareness of Dementia

This course has been developed to provide learners with the knowledge required to achieve a Level 3 Dementia Awareness Award. The course enhances knowledge around the care and support of individuals with dementia. It looks at person centered approaches, factors that can influence communication, the impact that diversity, equality and inclusion can have on the individual’s experience of dementia and the administration of medication.
Learners will be required to complete assignments for each unit to gain this accredited award.
In addition to attending this training session, learners may need to undertake some further research within their own organisation to support them with producing the information required to complete their assignments.
This course is delivered using a range of methods and resources including:
Dementia fact sheets for research activity, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF units:
Understand the Process and Experience of Dementia
Understand the Administration of Medication to Individuals with Dementia using a Person Centred Approach
Understand the Role of Communication and Interactions with Individuals who have Dementia
Understand the Diversity of Individuals with Dementia and the Importance of Inclusion

Dementia Awareness – Understand the Process and Experience of Dementia – Level 3

This level 3 dementia awareness course builds on the knowledge that learners already have about the care and support of individuals with dementia. Learners will gain knowledge about the different causes of dementia and associated signs and symptoms. They will look at factors relating to an individual’s experience of dementia and consider how each individual’s experience of dementia is unique. Learners will explore person-centered approaches, factors that can influence communication and promoting dignity within dementia care.
This course is delivered using a range of methods and resources including:
Fact sheets for research activities, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework
And the following QCF unit:
Understand the Process and Experience of Dementia

Equality, Diversity and Inclusion in Dementia Care Practice

This course has been developed to provide knowledge for those who provide care or support to individuals with dementia in a wide range of settings. The course introduces the concepts of equality, diversity and inclusion that are fundamental to person centred care practice.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and examples of person centred tools and documentation.
This course has been developed and mapped to:
The Equality Act 2010
Dementia Core Skills: Education and Training Framework
The Care Certificate Standards 4 and 9
And the following QCF unit:
Equality, Diversity and Inclusion in Dementia Care Practice


End of Life

Advance Care Planning

This course has been developed to support learners, who have a responsibility to develop advance care plans, with the understanding and skills required to complete these.  This course will look at the differences between a care plan and an advance care plan.
This course is delivered using a range of methods and resources including:
Example advance care plans, scenarios, group discussions, self-assessment and small group activities.
This course has been developed and mapped to:
The Gold Standards Framework
NHS: Advance Care Planning: A Guide for Health and Social Care Staff 
And the following QCF unit:
Understand Advance Care Planning


End of Life Care

This course has been developed for those working in a wide range of settings to gain the knowledge and skills required to support individuals with their End of Life Care. This course is suitable for staff from a range of Health and Social Care settings including residential and nursing services. 
This course is delivered using a range of methods and resources including:
Example advance care plans, scenarios, case studies, group discussions and small group activities.
This course has been developed and mapped to:
Common Core Competencies and Principles for Health and Social Care Workers Working with Adults at the End of Life 
Leadership Alliance for the Care of Dying People: One Chance to get it Right
Dying without dignity: Investigations by the Parliamentary and Health Service Ombudsman into Complaints about End of Life Care
And the following QCF units:
Understand How to Work in End of Life Care
Understand How to Provide Support when Working in End of Life Care
Understand How to Support Individuals during the Last Days of Life


Lead and Manage End of Life Care Services

This course has been developed to support managers who are working in a wide range of settings to gain the knowledge and skills required to lead and manage end of life care services.  
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips and scenarios.
This course has been developed and mapped to:
Common Core Competencies and Principles for Health and Social Care Workers Working with Adults at the End of Life 
Leadership Alliance for the Care of Dying People: One Chance to get it Right
Dying without dignity: Investigations by the Parliamentary and Health Service Ombudsman into Complaints about End of Life Care
And the following QCF unit:
Lead and Manage End of Life Care Services


Loss and Bereavement

This course has been developed for those working in a wide range of settings. It provides the learner with the knowledge and skills required to support individuals with loss and grief before death.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and self-assessment
This course has been developed and mapped to:
Leadership Alliance for the Care of Dying People: One Chance to get it Right
And the following QCF unit:
Supporting Individuals with Loss and Grief before Death

Palliative Care

This course has been developed to provide learners with the knowledge and skills required to support individuals who have been diagnosed with an incurable illness to live well. This course is suitable for learners who work within a range of Health and Social Care settings including residential, nursing and in their own homes within the community. Palliative Care can be provided from time of diagnosis or later on in their illness. End of Life Care is given to patients with a life limiting, incurable disease and are in the last year of life.
This course is delivered using a range of methods and resources including:
Condition fact sheets for research activity, scenarios, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
Common Core Competencies and Principles for Health and Social Care Workers Working with Adults at the End of Life
Leadership Alliance for the Care of Dying People: One Chance to get it Right
Dying without dignity: Investigations by the Parliamentary and Health Service Ombudsman into Complaints about End of Life Care
And the following QCF units:
Support Individuals at the End of Life
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

General Health and Social Care

ADHD

  • What is Attention Deficit Hyperactivity Disorder?
  • Causes and symptoms of ADHD
  • How ADHD is diagnosed
  • Treatment
  • What conditions can coexist with ADHD
  • Adults with ADHD

Administration of Buccal Midazolam

This course has been developed to support a learner to practice the administration of Buccal Midazolam.  Learners will have attended a basic epilepsy awareness course and may have already completed an administration of Rectal Diazepam course.
This course is delivered using a range of methods and resources including:
Use of administration equipment, group discussions, small group activities and individual practical assessment.
This course has been developed and mapped to:
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Buccal Midazolam 
J.E.C. guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions




Administration of Emergency Medication Rectal Diazepam and Buccal Midazolam

This course has been developed for learners who have previously attended Epilepsy Awareness training. This course will cover the theory and practical aspects of administering Rectal Diazepam and Buccal Midazolam to an individual who is having a seizure, in accordance with J.E.C. guidelines.
This course has been developed and mapped to the following QCF unit:
Contribute to monitoring the health of individuals affected by health conditions

Administration of Emergency Medication – Rectal Diazepam and Buccal Midazolam

This course has been developed for learners who have previously attended Epilepsy Awareness training. This course will cover the theory and practical aspects of administering Rectal Diazepam and Buccal Midazolam to an individual who is having a seizure, in accordance with J.E.C. guidelines.

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and practical activities
This course has been developed and mapped to:
NICE Guidelines: Epilepsies: Diagnosis and Management
NHS Guidelines for Buccal Midazolam and Rectal Diazepam
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Administration of Medication in Mental Health Services

This course has been developed to provide staff working within Mental Health services with the knowledge required in order for them to administer and/ or assist with the administration of medication. The course will look at types of medication which are of a high prescribed use within Mental Health Services.
Organisational in-house competence based training should be undertaken following this course.
This course is delivered using a range of methods and resources including:
Administration props, care and support plans, example policies and procedures, group discussions, small group activities and risk assessment templates.
This course has been developed and mapped to:
Human Medicines Regulations 2012
Guidance from the Royal Pharmaceutical Society
And the following QCF units:
Administer Medication to Individuals, and Monitor the Effects
Support use of Medication in Social Care Settings

Advance Care Planning

This course has been developed to support learners, who have a responsibility to develop advance care plans, with the understanding and skills required to complete these.  This course will look at the differences between a care plan and an advance care plan.
This course is delivered using a range of methods and resources including:
Example advance care plans, scenarios, group discussions, self-assessment and small group activities.
This course has been developed and mapped to:
The Gold Standards Framework
NHS: Advance Care Planning: A Guide for Health and Social Care Staff 
And the following QCF unit:
Understand Advance Care Planning


Advocacy and Empowerment


This course has been developed to support learners working within a range of services including Housing, Residential Care, Nursing and Supported Living services. Learners will gain the knowledge which will support them to advocate for and empower the people that they are supporting.
The Care Act 2014 makes a big emphasis on advocacy and states that Local Authorities must involve people in decisions made about them and their care and support. The advocacy duty will apply from the point of first contact with the Local Authority and at any subsequent stage of the assessment, planning, care review, safeguarding enquiry or safeguarding adult review. This course will also explore the role of an IMCA.
This course will look at the values underpinning advocacy, the relevant legislation and standards, the role of the advocate and the best ways to support individuals within the service provided to them to help empower them in their lives. Learners will explore the history of the different models of advocacy and why it exists.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies
This course has been developed and mapped to:
Advocacy QPM – Recognising quality in independent advocacy – Code of Practice
And the following QCF units:
Providing independent advocacy to adults
Purpose and principles of independent advocacy

AED and CPR

This course has been developed to give learners the knowledge and skills to be able to use an AED (Automated External Defibrillator), perform CPR (Cardiopulmonary Resuscitation) and follow the process for managing a choking casualty. Learners will be supported to be able carry out these processes competently and with confidence.
Learners will have the opportunity to gain an accredited certificate that will last for 3 years. To renew their qualification in 3 years, learners will need to retake the course. It is recommended that learners attend annual refresher courses.
This course is delivered using a range of methods and resources including:
Group discussions, observation of practice, Q&A, practical activities, case studies and DVD clips.
This course has been developed and mapped to:
Resuscitation Council Guidelines
The Care Certificate – Standard 12 Basic Life Support

An Introduction to Multiple Conditions for Housing Teams

This course has been developed to give learners an insight into a wide range of conditions and how each condition can affect an individual in different ways.  It is important that learners know how to begin to recognise these conditions as this may have an impact on their living arrangements if individuals do not gain support to be signposted to the appropriate services. 
Within the Care Act 2014 it focuses on meeting individual’s needs and recognises that modern care and support can be provided in a number of ways. Guidance accompanying the Act, shows that when agencies involved in housing, health and social care work together they have more success than when acting alone.
This course is delivered using a range of methods and resources including:
A variety of condition fact sheets for research activity, Case studies, scenarios, group discussions and small group activities.
This course has been developed and mapped to the following QCF units:
Support Individuals with Multiple Conditions and/or Disabilities 
Understand How to Support Individuals with Autistic Spectrum Conditions 
Understand Mental Health Problems 
Understand the Process and Experience of Dementia 
Understand Physical Disability
Understand the Context of Supporting Individuals with Learning Disabilities  


An Overview of the Care Quality Commission and the Care Act 2014 for Staff Teams, Service Users and Families

This course has been developed for staff, service users and families to give an overview of the Care Quality Commission and the Care Act 2014, and the impact these have on the organisation and the services it provides. 
Most of the provisions within the act came into effect in April 2015, with some of the funding reform changes taking effect in April 2016. 
At its heart, the act is person-centred; it places the wellbeing of the individual at its core and emphasises the need for greater integration and co-operation between agencies. These changes will also necessitate considerable learning and development across the whole care and support workforce in terms of knowledge and information, skills and behaviour, and culture and commitment.
Learners will look at the way CQC will inspect services under the inspection model and gain an enhanced understanding of the 5 key questions, the fundamental standards and how the Inspections will be carried out within their services using the key lines of enquiry as prompts to look for sources of evidence.
This course is delivered using a range of methods and resources including:
CQC inspection reports, question & answer session, debating and small group activities
This course has been developed and mapped to:
The Care Act 2014
CQC Inspection Framework

Anaphylaxis Awareness

An Anaphylactic shock, or anaphylaxis, is a life-threatening, serious allergic reaction to an allergen such as food substances or insect stings. If it is not treated appropriately it may cause death. This training is for qualified First Aiders and Emergency First Aiders to enable them to recognise and treat anaphylaxis safely and effectively.
When administering medication, it is important to recognise and differentiate between allergic reactions and the potentially life threatening anaphylactic reactions immediately. It is also essential to determine whether the individual has had an allergic or anaphylactic response to the medication in the past, prior to administration.
This course is suitable for all First Aiders and healthcare professionals as well as those in a high risk environment where such medication is available.
This course is delivered using a range of methods and resources including:
First Aid props, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Resuscitation Council Guidelines: Emergency Treatment of Anaphylactic Reactions

And the following QCF unit:
Emergency First Aid Skills 


Anti-Social Behaviour for Housing

This course has been developed to provide learners with a better understanding of how to diffuse, manage and cope with anti-social behaviour. This course is aimed at staff who are supporting people who live in self-contained housing and have access to shared communal facilities.
Through discussion, learners will explore the options available to them to ensure they are safe and able to behave appropriately, professionally and socially at all times. Learners will have the opportunity to discuss the real life situations and dilemmas they face and with guidance, know what they need to do when faced with these or similar dilemmas in future.
The knowledge gained will support individuals to understand and promote positive behaviour, whilst responding appropriately to incidences of what is seen as anti-social behaviour.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, scenarios, role play and DVD clips.
This course has been developed and mapped to:


Anti-social behavior crime and policing act 2014

Section 218a of the Housing Act 1996

The Care Act

And the following QCF units:

Promote positive behaviour


Approaches to Enable Rights and Choices for Individuals with Dementia Whilst Minimising Risks

This course has been developed to provide the knowledge and understanding required to promote individuals’ rights and choices whilst minimising risk.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework 
And the following QCF unit:
Approaches to Enable Rights and Choices for Individuals with Dementia whilst Minimising Risks


Assistive Technology within Housing

This course has been developed to support learners to gain knowledge of assistive technology that is available, and how this can support people with a range of health care needs to live as independently as possible within their own homes.
This course is delivered using a range of methods and resources including:
Assistive technology aids, small group activities, action plans and group discussions.
This course has been developed and mapped to:
Skills for Care – Technology to Care
And the following QCF units:
Support the use of assistive technology


Autism Awareness within The Criminal Justice System

This course provides an introduction to Autistic Spectrum Conditions and how the conditions may differ from each other. Learners will be able to explore different approaches that may be required to support individuals and the condition that affects them. This course is designed for people who work in the criminal justice system and who would like to develop an awareness and understanding of Autism.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and DVD clips.
This course has been developed and mapped to:
The Autism Act – 2009
Think Autism – The Autism Strategy 2014
The National Autistic Society – Autism: A guide for criminal justice professionals
and the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions

Autism Promoting Good Practice Advanced

This course has been developed to support learners who manage and support others to provide quality outcomes for individuals with Autistic Spectrum Conditions. The course will give learners the opportunity to explore and consider communication and support strategies, partnership working and ways of supporting staff. It also addresses the complexity of theory and practice in the area of Autistic Spectrum Conditions.
This course is delivered using a range of methods and resources including:
Group discussions, sensory experience activities and DVD clips.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Promote Good Practice in the Support of Individuals with Autistic Spectrum Conditions.

Autistic Spectrum Conditions - An Introduction

This course provides an introduction to Autistic Spectrum Conditions and how the conditions may differ from each other.  Learners will be able to explore different approaches that may be required to support individuals and the condition that affects them.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions


Autistic Spectrum Conditions Awareness

The course provides an awareness of Autistic Spectrum Conditions. It provides learners with key areas of knowledge and explores important themes such as individuality, communication, behaviour and person centered support.
This course is delivered using a range of methods and resources including:
Fact sheets, sensory experience activities, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions


Autistic Spectrum Conditions Supporting the Individual Intermediate

This course provides a range of knowledge and understanding about Autistic Spectrum Conditions and explores theories and concepts about Autism. It enables learners to reflect on the impact of these conditions on the lives of individuals and those close to them. This session will also explore good practice in areas such as communication and support.
This course is delivered using a range of methods and resources including:
Government documents for research activities, group discussions, small group activities and scenarios.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Understand how to Support Individuals with Autistic Spectrum Conditions


Behaviours that Challenge

This course has been developed to provide learners with the knowledge, understanding and skills required to promote positive behaviour and respond appropriately to incidences of what is seen as challenging behaviour.
This course is delivered using a range of methods and resources including:
Scenarios, group discussions, ABC charts, small group activities and DVD clips.
This course has been developed and mapped to:
Skills for Care: Supporting Staff Working with People who Challenge Services: Guidance for employers 
Skills for Care – Key Facts: Workforce Development and People whose Behaviour Challenges
And the following QCF units:
Enable Individuals with Behavioural Difficulties to Develop Strategies to Change their Behaviour
Promote Positive Behaviour


Behaviours that Challenge Refresher

This course has been developed as a refresher session, to provide learners with any up to date knowledge and changes in sector language, understanding and skills required to promote positive behaviour. This course will support learners to evaluate their own practice and that of their organisation.
This course is delivered using a range of methods and resources including:
Self-assessment tools, case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Skills for Care: Supporting Staff Working with People who Challenge Services: Guidance for employers 
Skills for Care – Key Facts: Workforce Development and People whose Behaviour Challenges
And the following QCF unit:
Promote Positive Behaviour


Behaviours that Challenge within Learning Disability Support Services

This course has been designed to provide learners with the knowledge, understanding and skills required to promote positive behavior and respond appropriately to incidences of what is seen as challenging behaviour.
This course is delivered using a range of methods and resources including:
Scenarios, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Skills for Care: Supporting Staff Working with People who Challenge Services: Guidance for employers 
Skills for Care – Key Facts: Workforce Development and People whose Behaviour Challenges
And the following QCF units:
Enable Individuals with Behavioural Difficulties to Develop Strategies to Change their Behaviour
Promote Positive Behaviour


Bi-Polar Disorder

This course has been developed to provide the learner with knowledge on a Bi-Polar Disorder according to the psychiatric classification system. The focus of the course is on understanding the different ways in which having a Bi-Polar Disorder impacts on the individual and others in their social network. It also considers the benefits of early intervention in promoting mental health and well-being.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, action planning and DVD clips
This course has been developed and mapped to:
NICE Guidelines: Bipolar Disorder: Assessment and Management
And the following QCF unit:
Understand Mental Health Problems


Brain Injury Awareness

This course has been developed to raise awareness of the different types of brain injury, how these occur and the effect these have on an individual. The course aims to provide learners with a deeper understanding of brain injury and how they can support an individual living with a brain injury to face their daily challenges. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Quality Standard – Head Injury: assessment and early management
Headway- Acquired Brain Injury – The numbers behind the hidden disability 

and the following QCF unit:
Understand the impact of Acquired Brain Injury on Individuals


Brief Interventions

This course has been designed to raise awareness of the issues surrounding brief interventions and their use with service users. It will provide carers and staff with a clear understanding of the different types of uses for this model and its impact on service users. The course aims to support the increase in confidence and knowledge to facilitate much more effective and holistic support to those in need of advice and assistance. Within the course we will demystify what can be considered a complex process and provide learners with tools to confidently manage all the issues surrounding the use of brief interventions.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and scenario based activities.
This course has been developed and mapped to the following:
NICE Guideline: Alcohol-use disorders: prevention
NICE Guideline: Smoking: brief interventions and referrals
NICE Guideline: Behaviour change: individual approaches
And the following QCF Unit:
Principles of Safeguarding and Protection in Health and Social Care

Care Act Briefing - Making Safeguarding Personal

This course has been developed to give learners an enhanced understanding of the key changes under the Care Act 2014, in particular Making Safeguarding Personal agenda, and how these work in their day to day practice. Learners will be able to reflect on the challenges that they may face when supporting adults at risk of harm and or abuse and how and when they would implement the process through the enquiry.
Learners will be able to discuss these challenges and be able to come up with solutions by sharing best practice and practices that have already been used with success.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies.
This course has been developed and mapped to the following:
The Care Act 2014

Care and Support during Transition to or from Hospital

This course has been developed to provide staff working within Residential, Supported Living, Housing and Domiciliary services with the knowledge required for them to support the transition to or from hospital for an individual they are supporting. The role of others involved in this process and how to support the multi-disciplinary team to ensure a positive outcome for each individual involved in the transition will also be explored.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, care and support plans examples and case studies.
This course has been developed and mapped to:
The Care Certificate – Standard 14 handling information
The Data Protection Act 1998
and the following QCF unit:
Contribute to the discharge of individuals to carers

Care and Support Planning

This course has been developed to provide the learner with the knowledge and skills required to implement and practice the recording, storing, sharing and accessing of information. Knowledge gained from the course can be implemented within care and support plans for individuals. We will look at how person centred thinking affects provision of social care services and how care/support plans should support this.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
The Care Act 2014: Personalising Care and Support Planning
Think Local Act Personal Guide: Delivering Care and Support Planning
And the following QCF units:
Handle Information in Health and Social Care Settings
Promote Good Practice in Handling Information in Health and Social Care Settings

Care and Support Planning for Housing

This course has been developed to provide the learner with the knowledge and skills required to implement and practice recording, storing, sharing and accessing information within care and support plans and, where appropriate, tenancy agreements.  We will look at how person centred thinking affects provision of health, social care and housing services and how care/support plans should support this.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Delivering care and Support Planning – Supporting the Implementation of the Care Act 2014
And the following QCF units:
Contribute to care planning and review
Develop, implement and review care plans with individuals 
Promote good practice in handling information in Health and Social Care settings


Care and Support Planning for Managers

This course has been developed to provide Managers with the knowledge and skills required to implement and practice the recording, storing, sharing and accessing of information. Knowledge gained from the course can be implemented within care and support plans for individuals. Managers will be encouraged to explore their role in implementing person centred thinking and planning and to develop further skills and attitudes necessary to fulfil this role. We will look at how person centred thinking affects provision of social care services and how care/support plans should support this. The course will support Managers to inform and involve staff, to enable them to support the individuals they work with in a person centred way and in line agreed ways of working.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
The Care Act 2014: Personalising Care and Support Planning
Think Local Act Personal Guide: Delivering Care and Support Planning
And the following QCF units:
Support Person Centred Thinking and Planning
Handle Information in Health and Social Care Settings
Promote Good Practice in Handling Information in Health and Social Care Settings

Care, Support and Person Centred Planning

This course has been developed to provide the learner with the knowledge and skills required to implement and practice the recording, storing, sharing and accessing of information. Knowledge gained from the course can be implemented within care and support plans for individuals. Learners will look at how person centred thinking affects provision of social care services and how care/support plans should support this. The course encourages the learner to explore their own role in implementing person centred thinking and planning and to develop further skills and attitudes necessary to fulfil this role.
This course is delivered using a range of methods and resources including:
Person Centred Planning tools, scenarios, case studies, group discussions, action planning and small group activities.
This course has been developed and mapped to:
The Care Act 2014: Personalising Care and Support Planning
Think Local Act Personal Guide: Delivering Care and Support Planning
And the following QCF units:
Support Person Centred Thinking and Planning
Handle Information in Health and Social Care Settings
Promote Good Practice in Handling Information in Health and Social Care Settings


Catheter Care

This course has been developed for staff who are involved in catheter care. Learners will look at the protocols and good practice in relation to catheterisation, and explore and discuss the points of regular monitoring and care of the catheter.
This course is delivered using a range of methods and resources including:
Personal care items, catheters, group discussions, small group activities, DVD clips and assessment tools.
This course has been developed and mapped to:
Royal College of Nursing Guidance on Catheter Care
NICE Guidelines: Infection Prevention and Control
NICE Guidelines: Long Term Urinary Catheters: Prevention and Control Healthcare Associated Infections in Primary and Community Care
And the following QCF unit:
Undertake Urethral Catheterisation Processes


Child Protection

This course has been developed to ensure that staff are familiar with child protection procedures so they know what to do if they believe a child is at risk. Staff will examine where their responsibilities lie and the role of other practitioners within child protection.
We will explore which piece of legislation applies to each area of child protection and what we should expect at each stage.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and scenario based activities
This course has been developed and mapped to:
Government Guidance – Working Together to Safeguard Children
The Children’s Homes (England) Regulations 2015
Guide to the children’s homes regulations including the quality standards
And the following QCF units:
Principles of Safeguarding and Protection in Health and Social Care
Understand how to Safeguard the Wellbeing of Children and Young People

Common Core Principles of Dignity

This course has been developed to support learners to understand how the application of professional attitudes and values will enable them to deliver a personalised service, where dignity is at the heart of all they do. It will introduce and reinforce how equality, diversity and inclusion are also fundamental to providing dignity in practice.
This course is delivered using a range of methods and resources including:
Small group activities, case studies, DVD clips, Skills for Care Common Core Principles for Dignity resource and The Dignity Challenge resources
This course has been developed and mapped to:
Common Core Principles for Dignity – Skills for Care
The Dignity Challenge
The Care Certificate – Standard 4 Equality and diversity
The Care Certificate – Standard 7 Privacy and dignity
And the following QCF unit:
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings

Common Core Principles of Dignity for Housing

This course has been developed to support learners with the knowledge of how the application of professional attitudes and values can enable them to deliver a personalised service and provide support where dignity is at the very heart of all they do.  It will introduce equality, diversity and inclusion which are also fundamental to staff roles within a variety of housing services. 
This course is delivered using a range of methods and resources including:
Small group activities, case studies,  DVD clips, Skills for Care Common Core Principles for Dignity resources and The Dignity Challenge resources
This course has been developed and mapped to:
Common Core Principles for Dignity – Skills for Care
And the following QCF units:
Promote equality and inclusion in Health, Social Care or children’s and young people’s settings


Communicating through Behaviour

This course has been developed to provide the staff within housing services with an understanding of how individuals may use behaviour as a way of communicating their needs, wishes and frustrations and how to respond.
This course is delivered using a range of methods and resources including:
Pictures, group discussions, small group activities, DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 6
And the following QCF units:
Principles of communication
Promote positive behaviour

Confidentiality for domiciliary and homecare staff teams

This course has been developed for these groups of staff who are faced with difficulties supporting confidentiality within the domiciliary and homecare setting. It will provide learners with the knowledge and skills required for them to understand and comply with legislation and moral/ethical issues relating to confidentiality. Learners will gain awareness of why confidentiality is important, how to keep information confidential and the situations when information might need to be shared. We will explore how confidentiality can be breached and how to deal with enquires from families without breaching confidentiality.
This course is delivered using a range of methods and resources including:
Group discussion, individual written activities, scenarios and practical activities.
This course has been developed and mapped to the following:
NICE guideline; Home care: delivering personal care and practical support to older people living in their own homes
The Care Certificate – Standard 14 Handling information
And the following QCF unit:
Handle information in Health and Social Care Settings

Continence and Catheter Care

This course has been developed to promote an awareness of effective continence and catheter care.  Learners will gain the knowledge of types of incontinence and how these can be managed effectively enabling them to support an individual within this area of personal care.
This course does not cover the physical element to teach catheterisation procedures.
This course is delivered using a range of methods and resources including:
Small group activities, case studies, DVD clips and examination of equipment.
This course has been developed and mapped to:
Royal College of Nursing: Improving Continence Care for Patients 
NICE Guidelines: The Management of Urinary Incontinence in Women 
Royal College of Nursing Guidance on Catheter Care
NICE Guidelines: Infection Prevention and Control
NICE Guidelines: Long Term Urinary Catheters: Prevention and Control Healthcare Associated Infections in Primary and Community Care
And the following QCF unit:
Undertake Urethral Catheterisation Processes


Continence Care

This course has been developed to promote an awareness of effective continence care. Learners will gain the knowledge of types of incontinence and how to support individual’s within this area of personal care.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Royal College of Nursing: Improving Continence Care for Patients
NICE Guidelines: The Management of Urinary Incontinence in Women
And the following QCF unit:
Undertake Urethral Catheterisation Processes

COPD Chronic Obstructive Pulmonary Disease

This course has been developed to promote an understanding of COPD which will give staff the knowledge required to support the individuals they are working with to manage their COPD.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
NICE Guidelines on COPD
And the following QCF unit:
Contribute to Monitoring the Health of Individuals affected by Health Conditions

COSHH Awareness Control of Substances Hazardous to Health

This course has been developed to look at COSHH within the workplace and gain an understanding of how this knowledge should be applied within their roles in the Health and Social Care sector. This course will benefit all staff whose job roles involve them working with substances that can be hazardous to health.
This course is delivered using a range of methods and resources including:  
COSHH data sheets, hazard notices and signs, group discussions and small group activities. 
This course has been developed and mapped to:
HSE Guidance on COSHH
HSE Guidance document Personal Protective Equipment at Work (Third edition)  
And the following QCF units:
Cleaning, Decontamination and Waste Management
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care


Cultural Awareness

The aim of this course is to develop the learners’ knowledge and understanding of different cultures enabling equality, diversity and inclusion when working with individuals.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and quizzes
This course has been developed and mapped to:
The Equality Act 2010
NHS Guidelines: Race, Religions and Cultural Awareness (Support and Guidance)
Gentoo Group: Diversity Matters 
And the following QCF unit:
Champion Equality, Diversity and Inclusion 


Cultural Awareness for Housing

This course has been developed to support learner’s knowledge around cultural awareness. Respecting multi-culturalism is high on the agenda of housing organisations and staff should be empowered to build effective working relationships that avoid potential discrimination that could have far-reaching consequences on the services they provide.
This course is delivered using a range of methods and resources including:
Fact or fiction card game, group discussions and small group activities.
This course has been developed and mapped to:
The Care Certificate Standard 4
And the following QCF units:
Promote equality and inclusion in Health, Social Care or Children’s and young people’s settings.


Culture, Religion and Communication Awareness for Domiciliary and Homecare Staff Teams

This course has been developed to support learners within domiciliary and homecare teams to widen and develop their knowledge and understanding of different cultures and religions.  This will support them to demonstrate equality, diversity and inclusion when working with individuals within their own homes.  The importance of effective communication within different cultures and religions to successfully meet individual’s needs will also be explored.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and DVD clips.
This course has been developed and mapped to:
The Care Certificate – Standard 6 Communication
The Care Certificate – Standard 4 Equality and diversity
The Care Certificate – Standard 5 Work in a person centred way
NICE Guideline; Home care: delivering personal care and practical support to older people living in their own homes 
And the following QCF unit:
Champion Equality, Diversity and Inclusion 




Delivering Personal Care and Support to People in their Own Homes for Domiciliary and Homecare Staff Teams

This course has been developed to provide learners with the knowledge required in order for them to assess, plan and deliver appropriate personal care for the individuals they support. The session will cover personal care requirements and the associated risk management required in this area of practice.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and scenario based practical exercises
This course has been developed and mapped to:
The Care Certificate – Standard 7 Privacy and Dignity
NICE guideline; Home Care: delivering personal care and practical support to older people living in their own homes.
The Royal Marsden Manual of Clinical Nursing Procedures on Patient Comfort and Risk management (2011) and Department of Health, Essence of Care (2010)

Dementia The Signs and Symptoms

This course has been developed to enable housing support staff to gain knowledge of what dementia is, the different causes of dementia and how others can have an impact on the individual with dementia. The course will support learners to look at how people with Dementia may communicate their needs and wishes in a way which can be seen by some as ‘challenging’. 

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training 
And the following QCF unit:
Dementia Awareness


Dementia Awareness

This course has been developed to enable learners to gain knowledge of what dementia is, the different causes of dementia and how others can have an impact on the individual with dementia.

This course is delivered using a range of methods and resources including:
Case studies, fact sheets for research activity, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF unit:
Dementia Awareness


Dementia Awareness and Down’s Syndrome

This course has been developed to enable learners to gain knowledge of what dementia is, the different causes of dementia and how others can have an impact on the individual with dementia. This course will give learners an insight into the impact of dementia on individuals with Down’s Syndrome and will explore ways in which they can support these individuals in a person centred way.

This course is delivered using a range of methods and resources including:
Fact sheets for research activities, group discussions, small group activities, action planning and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF unit:
Dementia Awareness


Dementia Awareness for Independent Living Teams

This course has been developed to enable learners to gain knowledge of what dementia is, the different causes of dementia and how these affect individuals.  This course will focus on how the support offered from the Independent Living Team can support an individual to stay in their own home for longer.
This course is delivered using a range of methods and resources including:
Case studies, fact or fiction game cards, action planning, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF unit:
Dementia Awareness


Dementia Awareness Level 2

This course has been developed to enable learners to gain knowledge of what dementia is, the different causes of dementia and how others can have an impact on the individual with dementia.
This course is delivered using a range of methods and resources including:
Dementia Fact sheets for research activities, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework
And the following QCF unit:
Dementia Awareness


Dementia Awareness – Level 3 Award in Awareness of Dementia

This course has been developed to provide learners with the knowledge required to achieve a Level 3 Dementia Awareness Award. The course enhances knowledge around the care and support of individuals with dementia. It looks at person centered approaches, factors that can influence communication, the impact that diversity, equality and inclusion can have on the individual’s experience of dementia and the administration of medication.
Learners will be required to complete assignments for each unit to gain this accredited award.
In addition to attending this training session, learners may need to undertake some further research within their own organisation to support them with producing the information required to complete their assignments.
This course is delivered using a range of methods and resources including:
Dementia fact sheets for research activity, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF units:
Understand the Process and Experience of Dementia
Understand the Administration of Medication to Individuals with Dementia using a Person Centred Approach
Understand the Role of Communication and Interactions with Individuals who have Dementia
Understand the Diversity of Individuals with Dementia and the Importance of Inclusion

Dementia Awareness – Understand the Process and Experience of Dementia – Level 3

This level 3 dementia awareness course builds on the knowledge that learners already have about the care and support of individuals with dementia. Learners will gain knowledge about the different causes of dementia and associated signs and symptoms. They will look at factors relating to an individual’s experience of dementia and consider how each individual’s experience of dementia is unique. Learners will explore person-centered approaches, factors that can influence communication and promoting dignity within dementia care.
This course is delivered using a range of methods and resources including:
Fact sheets for research activities, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework
And the following QCF unit:
Understand the Process and Experience of Dementia

Depression

This course has been developed to support learners who are working with an individual who may be affected by or have a diagnosis of Depression. The course will give learners an understanding of what Depression is and how it impacts on an individual and their mental well-being. The course will also challenge the myths and stereotypes surrounding Depression.
This course is delivered using a range of methods and resources including:
Group discussion, small group activities, case studies and the film: Living with Depression
This course has been developed and mapped to:
HM Government Policy document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Health Problems

Develop Professional Supervision Practice

This course has been developed to provide learners who have a responsibility for supervising others with the knowledge, understanding and skills required to carry out effective supervision within their workplace. This course will look at both the theory aspects of supervision as well as the practical elements of how to conduct and record an effective supervision session. 
This course is delivered using a range of methods and resources including:
Supervision recording templates, role play, mapping tools for standards, group discussions, small group activities and action planning. 
This course has been developed and mapped to:
IRISS: Insights: Achieving Effective Supervision 
Skills for Care: Providing Effective Supervision
And the following QCF unit:
Develop professional supervision practice  


Developing Complex Decision Making Skills

This course has been developed to support Practitioners and their Managers to understand and utilise the methods, skills and principles that underpin effective, accountable decision making for Child Protection and Adults at Risk. Through group work and discussions, learners’ skills and confidence will develop in participating in and chairing Child Protection meetings, Adults at Risk planning meetings, and case conferences, in line with multi-agency policies and procedures.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and role play.
This course has been developed and mapped to:
The Care Act 2014
Making Safeguarding Personal
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Diabetes Awareness

This course has been developed to promote an awareness of diabetes and will provide learners with the knowledge they require to understand diabetes as a condition. This session will also demonstrate how to support the individual who they provide care/support for directly and autonomously, empowering positive outcomes to prevent complications. All staff responsible for supporting individuals with diabetes in all care settings will benefit from attendance at this course.
This course is delivered using a range of methods and resources including:
Monitoring tools, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Diabetes in Adults
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Diabetes Awareness and Management

This course has been developed to provide learners with the knowledge and information they require to understand and manage diabetes.  This session will guide learners as to how to support both individuals with diabetes and staff members who they may have responsibility for supervising their practice.  
It looks at how to support individuals receiving this support both directly and autonomously, empowering individuals to gain positive outcomes to prevent complications.  Attendance to this course will benefit anyone who is responsible for supporting individuals with diabetes in all Health and Social Care settings to contribute to personalised action plans.
This course is delivered using a range of methods and resources including:
Monitoring equipment, role play, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Diabetes in Adults
And the following QCF unit:
Contribute to Monitoring the Health of Individuals affected by Health Conditions


Diet and Nutrition Including Constipation

This course has been developed for all learners who support individuals with their nutritional and dietary needs. Learners will develop their knowledge and skills in fluid and nutritional requirements and after attending this course they will be able to demonstrate an understanding of good nutritional requirements to support individuals to eat and drink well. Learners will look at the signs and symptoms of dehydration and malnutrition, and discuss how this can be prevented and managed.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, the Eat Well Plate and DVD clips.
This course has been developed and mapped to:
NICE Guidelines for Nutrition
And the following QCF unit:
Support Individuals to Eat and Drink

Diet, Fluids and Nutrition

This course has been developed for all learners who support individuals with their nutritional and dietary needs. Learners will develop their knowledge and skills in fluid and nutritional requirements which will enable them to support individuals to eat and drink well. Learners will look at the signs and symptoms of dehydration and malnutrition, and discuss how this can be prevented and managed.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies.
This course has been developed and mapped to:
National Institute for Health and Care Excellence Guidance for Nutrition
Malnutrition Matters: Commitment to Act Guide – BAPEN
The Eatwell Guide
and the following QCF unit:
Support individuals to eat and drink

Dignity in Care

This course has been developed to build the skills, knowledge, attitudes and values of care and support staff, enabling them to deliver personalised care and support where dignity is at the very heart of all they do. It will introduce equality, diversity and inclusion which are also fundamental to staff roles within Health and Social Care settings. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Skills for Care: Common Core Principles to Support Dignity

And the following QCF unit:
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings


Dissociative Identity Disorder

This course has been developed to give learners an awareness of what a Dissociate Identity Disorder is and how to support an individual who is affected by it. This course will look at the differences between D.I.D and Schizophrenia as these two are often mistaken for each other.
This course is delivered using a range of methods and resources including:
True or false activity, case studies, group discussions, small group activities, action planning and DVD clips.
This course has been developed and mapped to:
Mind Document: Understanding Dissociative Disorders
And the following QCF unit:
Understand Mental Health Problems
Understand Mental Well-Being and Mental Health Promotion

DoLS Deprivation of Liberty Safeguards

This course has been developed to provide all learners with an understanding of Deprivation of Liberty Safeguards 2005. It will explore ways in which practice could impact on individuals being supported on a day to day basis and how the implementation of the Act may change current practice. Attendance at a Mental Capacity Act course is required prior to this session.
This course is delivered using a range of methods and resources including:
Example assessments, case studies, scenarios, group discussions and small group activities.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Drug, Alcohol and Substance Misuse

This course will raise awareness of substance misuse and empower learners to effectively engage with service users. Staff will explore the social, psychological and health implications as well as the risks associated with substance misuse including legal highs and alcohol.
It is imperative that everyone who works with young people and adults with complex needs have an understanding of substance misuse and the impact that it has. In addition learners will look at how person centred practice can address substance misuse in a much more focused and empowering way.  


This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

The Care Act 2014
Various Drug Acts and Licensing Arrangements 

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Dual Diagnosis Mental Health and LD awareness

This course has been developed to raise awareness at the issues of dual diagnosis and what this means for individuals in the care system. Participants will examine underlying reasons, that underpin these issues as well as current research and advice to carers.

The exercises and case studies used within this session will give each course participant a clear understanding of the many issues that underpin the problems encountered by service users and their families; how best to cope with these when they occur; and how to effectively communicate with agencies to manage these issues.
This course is delivered using a range of methods and resources including:
A variety of condition fact sheets for research activities, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 9
The Government document - No Health without Mental Health
Feeling Down. 

Report from Foundation For People With learning Disabilities

Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care




Duty of Candour - Regulation 20

This course has been developed to support Managers to gain a wider understanding of the Duty of Candour and how to implement the process into their work setting. We will explore the importance of Duty of Candour and the role Managers will play in ensuring they are meeting regulation 20 under the CQC regulations. 
The course will look at what could be seen as a Duty of Candour and the evidence that will need to be gained to support the process and the involvement of the relevant person that may need to be involved with the discussions. These important steps work towards ensuring the open, honest and transparent culture of services to reduce failures which we have seen in services over the years. 
This course is delivered using a range of methods and resources including:
CQC Guidance, Regulation 20, case studies, group discussions and small group activities.
This course has been developed and mapped to:
CQC Fundamental Standards

Regulation 20 – Duty of Candour 

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Duty of Care

This course has been developed to support learners to gain an understanding of their duty of care, as a Health and Social Care worker, towards the individuals they support. Throughout their learning, they will gain knowledge of their responsibilities and the expectations of their organisation in relation to their duty of care.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Certificate Framework
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
And the following QCF unit:
Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings

Dysphagia

This course has been developed to provide all learners with an understanding of Dysphagia as a condition and how to support an individual to eat and drink.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips and worksheets
This course has been developed and mapped to:
Royal College of Speech and Language Therapists Guidance on Dysphagia
And the following QCF unit:
Support Individuals to Eat and Drink

Ear Drops, Eye Drops and Inhaler Administration

This course has been developed to raise the learners’ awareness of the various conditions that can affect the eyes, ears and respiratory system of individuals they are supporting. It will provide learners with a clear understanding of the different types of medication and treatments available and give them the skills and competence they need to safely and correctly administer the medication, whilst following individual assessments and completing the correct documentation. 
This course is delivered using a range of methods and resources including:
Medical props, practical exercises, group discussions and small group activities.
This course has been developed and mapped to the following QCF units:
Administer medication to individuals, and monitor the effects
Support use of medication in social care settings 




Embedding Electronic Assistive Technology in Housing and Social Care

This course has been developed to support learners to have a knowledge of the Assistive Technology (AT) available, and how this can support people with a range of health care needs to live as independently as possible within their own homes. The course is designed for staff working in all aspects of social care, including Domiciliary, Homecare, Housing and Residential Care Homes.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and Assistive Technology aids.
This course has been developed and mapped to:
The Care Certificate – Standard 5 Work in a person centred way
Skills for Care – Technology to Care
And the following QCF units:
Support the use of assistive technology

Emergency First Aid at Work (EFAW) One Day – Level 2 Award

This course is for all staff members who need to hold a First Aid certificate to support the First Aid needs of the organisation. A risk assessment of first aid needs may identify the need for Emergency First Aiders in the workplace, either as an addition to your First Aiders, or where the risk of your business is low.
This award satisfies the requirements of the Regulatory Body for First Aid - the Health and Safety Executive (HSE) and HSENI (Northern Ireland).
After attendance at this course learners will have the skills and knowledge to provide the organisation with emergency first aid cover that provides treatment to the people they support and their employee’s in a prompt, safe and effective manner and within the roles and responsibilities of their job role.
The certificate is valid for 3 years and will be issued to those who satisfy the criteria of ongoing practical assessments and successful completion of a multiple choice question paper.
As first aid methods and theories may change within the 3 years that a learner’s certificate is valid for, we therefore recommend that emergency first aiders undertake an annual refresher course of 3 hours. This will give them the opportunity to practice skills they may not have used since gaining their qualification and develop their knowledge around other injuries that they may have experienced. This will support the organisation to be constantly up to date with current first aid practice.
This course is delivered using a range of methods and resources including:
First Aid manikins, first aid kits, assessments, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and safety (First Aid) Regulations 1981 (as amended)
Resuscitation Council Guidelines
And the following QCF units:
Emergency First Aid skills
Contribute to Health and Safety in Health and Social Care

Emergency First Aid Skills

This course has been developed for learners to gain the knowledge and practical competences required to deal with the range of emergency first aid situations. Learners will be able to demonstrate the practical administration of safe, prompt and effective first aid in emergency situations. They will gain an insight as to how they will support the qualified first aider including stocking of equipment and record keeping.
This course is delivered using a range of methods and resources including:
First Aid manikins, First Aid kit, scenarios, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and Safety (First Aid) Regulations 1981 (as amended)
Resuscitation Council Guidelines
And the following QCF unit:
Emergency First Aid Skills 


Emergency First Aid Skills and Defibrillator Training

This course has been developed for learners to gain the knowledge and practical competences required to deal with the range of emergency first aid situations. Learners will be able to demonstrate the practical administration of safe, prompt and effective first aid in emergency situations. They will gain an insight as to how they will support the qualified first aider including stocking of equipment and record keeping. This course will also provide the learners with knowledge of AED functions and an understanding of the use of a defibrillator.
This course is delivered using a range of methods and resources including:
AED equipment, manikins, first aid kit, scenarios, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
Resuscitation Council Guidelines 
And the following QCF unit:
Emergency First Aid Skills


Emergency Lifting Cushion - Elk - Practical

This course is practical based and the equipment should be already in situ at the training venue.
This course has been developed for staff who have completed the theory part of moving and handling training and now require the practical skills to be able to use this equipment safely. The Elk is a compact, portable, battery powered emergency lifting cushion designed to assist an individual safely back to their feet after a fall. This key piece of emergency equipment minimises the risk of injury to both the individual and the staff. It prepares staff to take care of their back as well as safely supporting people to move. 
This course is delivered using a range of methods and resources including:
ELK cushion, practical excersises, small group activities and DVD clips.
This course has been developed and mapped to the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care


End of Life Care

This course has been developed for those working in a wide range of settings to gain the knowledge and skills required to support individuals with their End of Life Care. This course is suitable for staff from a range of Health and Social Care settings including residential and nursing services. 
This course is delivered using a range of methods and resources including:
Example advance care plans, scenarios, case studies, group discussions and small group activities.
This course has been developed and mapped to:
Common Core Competencies and Principles for Health and Social Care Workers Working with Adults at the End of Life 
Leadership Alliance for the Care of Dying People: One Chance to get it Right
Dying without dignity: Investigations by the Parliamentary and Health Service Ombudsman into Complaints about End of Life Care
And the following QCF units:
Understand How to Work in End of Life Care
Understand How to Provide Support when Working in End of Life Care
Understand How to Support Individuals during the Last Days of Life


Epilepsy Awareness

This course has been developed to promote an understanding of Epilepsy and the different types of seizures associated with this condition. The course aims to raise awareness of epilepsy – what it is, the symptoms, the different types of seizure and the impact it can have on people’s everyday lives.
The learners will develop their understanding of the condition which will enable them to offer more effective support to the people in their care.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Epilepsy Awareness and the Administration of Buccal Midazolam Medication

This course has been developed to promote an understanding of Epilepsy and the seizures associated with this condition. This course will also cover the theory and practical aspects of administering Buccal Midazolam to a convulsing person in accordance with J.E.C. guidelines.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips and example seizure management protocols.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Buccal Midazolam 
J.E.C guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions


Epilepsy Awareness and the Administration of Rectal Diazepam and Buccal Midazolam Medication

This course has been developed to promote an understanding of Epilepsy and the different types of seizures associated with the condition. The course aims to raise awareness of epilepsy – what it is, the symptoms, the different types of seizure and the impact it can have on people’s everyday lives. The learners will develop their understanding of the condition which will enable them to offer more effective support to the people in their care. This course will also cover the theory and practical aspects of administering Rectal Diazepam and Buccal Midazolam to a convulsing person in accordance with J.E.G guidelines.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clips, example administration protocols and practical application using a mannequin.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Epilepsy Awareness and the Administration of Rectal Diazepam Medication

This course has been developed to promote an understanding of Epilepsy and the seizures associated with this condition.  This course will also cover the theory and practical aspects of administering Rectal Diazepam to a convulsing person in accordance with J.E.C. guidelines.
This course is delivered using a range of methods and resources including:
Example administration protocols, group discussions, small group activities, DVD clips and practical application using a manikin. 
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Rectal Diazepam 
J.E.C. guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions


Equality, Diversity and Inclusion 3hr

This course has been developed to introduce the concepts of equality, diversity and inclusion which are fundamental to everyone’s roles within the Health and Social Care sector.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, workbooks and DVD clips.
This course has been developed and mapped to:
The Equality Act 2010
The Care Certificate Standard 4
And the following QCF unit:
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings


Equality, Diversity and Inclusion 6hr

This course has been developed to introduce the concepts of equality, diversity and inclusion which are fundamental to everyone’s roles within the Health and Social Care sector.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, workbooks, small group activities and DVD clips.
This course has been developed and mapped to:
The Equality Act 2010
The Care Certificate Standard 4
And the following QCF unit:
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings


Equality, Diversity and Inclusion for Housing

This course has been developed to support learners working within the housing sector to gain the knowledge and understanding of how and why equality, diversity and inclusion should be implemented.  It explores how the application of these are fundamental to providing a supporting and empowering role to individuals using a range of housing services.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, workbooks and DVD clips.
This course has been developed and mapped to:
The Equality Act 2010
The Care Certificate Standard 4
And the following QCF unit:
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings


Equality, Diversity and Inclusion for Managers

The aim of this course is to develop the learners’ knowledge, understanding and skills required to enable a whole systems approach to equality, diversity and inclusion.
This course has been developed and mapped to the following QCF unit:
Champion Equality, Diversity and Inclusion

Equality, Diversity and Inclusion in Dementia Care Practice

This course has been developed to provide knowledge for those who provide care or support to individuals with dementia in a wide range of settings. The course introduces the concepts of equality, diversity and inclusion that are fundamental to person centred care practice.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and examples of person centred tools and documentation.
This course has been developed and mapped to:
The Equality Act 2010
Dementia Core Skills: Education and Training Framework
The Care Certificate Standards 4 and 9
And the following QCF unit:
Equality, Diversity and Inclusion in Dementia Care Practice


Evacumat Equipment The Practical Application of Emergency Evacuation

This course is practical based and designed to demonstrate and teach people how to safely support the evacuation of an individual who is unable to take part in their own evacuation from a building. Learners will get the opportunity to contribute to work based risk assessments relevant to their own work setting.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Provision and Use of Work Equipment Regulations 1998
And the following QCF unit:
Contribute to Health and Safety in Health and Social Care

Facilitating Person Centred Workshops

This course has been developed for those who have a responsibility to support staff to implement and review person centred plans and approaches for each individual they support. It provides the learner with the knowledge and skills required to facilitate small group learning workshops for person centred approaches and tools.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, factsheets and examples of person centred tools
This course has been developed and mapped to:
NICE Guidelines on Person Centred Care 
The Care Act 2014
The Care Certificate Standard 5
And the following QCF unit:
Promote Person Centred Approaches in Health and Social Care


Falls and Fragility

This course has been developed to raise awareness of falls and fragility and the impact these can have on an individual. Learners will develop an understanding of who is at risk of falling and the implications of a fall to a frail person, and we will explore how to support an individual to minimise their risk of falling.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, scenarios to risk assess and DVD clips.
This course has been developed and mapped to:
NICE Guidelines - Falls in older people: assessing risk and prevention
NICE Quality Standard- Falls in older people
College of Occupational Therapists- Occupational therapy in the prevention and management of falls in adults Practice guideline
The care Certificate – Standard 13 Health and safety
and the following QCF unit:
Promote and implement health and safety in health and social care

Fluids and Nutrition

This course has been developed for learners to gain an understanding of how
people are affected by a lack of good fluid and nutrition care. Learners will
develop an understanding of what are seen to be good nutritional requirements
and fluid intake, in accordance with each individual’s needs and preferences. It is
essential that they are able to identify and support individuals to access any
further services they require for them to eat and drink well.
This course has been designed and is delivered in line with the National Institute
for Health and Care Excellence Guidance for Nutrition
This course has been developed and mapped to the following QCF unit:
Support individuals to eat and drink

Fluids and Nutrition in Housing

This course has been developed for learners to gain an understanding of how people are affected by a lack of good fluid and nutrition care. Learners will develop an understanding of what are seen to be good nutritional requirements and fluid intake, in accordance with each individual’s needs and preferences.  Staff working within housing services may have limited contact with the individuals they are supporting and it is essential that they are able to identify and support individuals to access any services they require for them to eat and drink well.
This course is delivered using a range of methods and resources including:
Small group activities, case studies, workbooks and DVD clips.
This course has been developed and mapped to:
NICE Guidelines for Nutrition
DOH Nutrition Legislation Sheet
The Care Certificate Standard 8
And the following QCF unit:
Support Individuals to Eat and Drink


Food Hygiene and Infection Control

This course has been developed to give learners an understanding of the basic principles of food hygiene and infection control. Learners will look at ways of minimising infection through the use of handling and preparing food safely and ensuring infection control measures are used when necessary. This course contributes to the knowledge required for Care Certificate Standard 8 and fully covers Standard 15.
This course is delivered using a range of methods and resources including:
A-Z hygiene game, scenarios, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 8 and 15
Food Safety Act 1990
Food Hygiene Regulations 2006
And the following QCF units:
Promote and Implement Health and Safety in Health and Social Care
The principles of Infection Prevention and Control


Handling Information

Handling Information
This course has been developed to support learners understand and acknowledge the importance of accurate and legible report writing and record keeping. This course looks at ‘good’ and ‘bad’ reports, identifying the skills needed to put visual observations into a report. It is aimed at all staff whose job roles requires them to contribute to report writing and record keeping.
This course is delivered using a range of methods and resources including:
Example written records, small group activities, workbooks and group discussion.
This course has been developed and mapped to:
The Care Certificate Standard 14
Data Protection Act 1998
And the following QCF units:
Handle information in Health and Social Care settings
Promote good practice in handling information in Health and Social Care settings

Homelessness

This course has been designed to raise awareness of the issues surrounding homelessness and its impact on individuals. It will provide carers and staff with a clear understanding of the potential impact, not only on the individual, but also the impact and cost on the rest of society. The course aims to increase learners’ confidence in facilitating effective and holistic support to those in need of advice and assistance. Through discussion, the course will demystify what can be considered a complex process and identify ways to manage all issues surrounding homelessness.

This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies.
This course has been developed and mapped to the following:
The Housing Act 2008
The Care Act 2014
Leaving Care Act 2000
and the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Hygiene in Health and Social Care Level 2 Award CIEH

This course will benefit those working directly with individuals in a Health and Social Care environment. It will help care workers recognise the causes of infection and help them to assess the risks that their actions have on the health of their individuals whether that is in residential care or their own homes, in the private or public care sectors.
The learners are assessed by an examination paper consisting of 15 multiple choice questions to be completed in 30 minutes under examination conditions.
Learners who achieve 10 or more correct answers will pass the examination and receive a certificate.
This course is delivered using a range of methods and resources including:  
Worksheets, scenarios, group discussions, small group activities
This course has been developed and mapped to:
The Care Certificate Standard 15
HSE Guidance document Personal Protective Equipment at Work (Third edition)  
Health and Social Care Act 2008: Code of Practice for the Prevention and Control of Infections
And the following QCF units:
Lead and Manage Infection Prevention and Control within the Work Setting
The Principles of Infection Prevention and Control
Cleaning, Decontamination and Waste Management
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care


Implementing New Frameworks, Legislation and Standards into Working Practice

This course has been developed to give learners an understanding of the
differences between The CQC Inspection Framework, The Care Act and The
Care Certificate. It will support team members to know what they can contribute
and how their contribution to the implementation of each of the key areas and
supports the expected outcomes for their services.
This information is delivered with an engaging and interactive workshop style delivery method which ensures all learners are able to use their own experiences to share practice and enhance their current knowledge. All learners will engage in action planning for them personally and as a contribution to their own service.
This course is delivered using a range of methods and resources including:
Group discussion and team feedback, individual written activities, case studies, and end of course assessment.
This course has been developed and mapped to the following:
CQC Inspection Framework
The Care Act
The Care Certificate

Independent Living for Housing

This course has been developed for those working in the housing sector to develop their understanding and skills around independent living and give them an insight into what support is required to enable individuals to live independently within the community. Learners will be encouraged to explore how they can support individuals by assisting them to develop their skills in areas such as health and safety awareness, shopping and budgeting, cooking and accessing community services.         
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies.
This course has been developed and mapped to:
The Future of Independent Living Fund
The Care Act 2014
And the following QCF units:
Support individuals to live at home
Support individuals to manage their finances 
Work in partnership with families to support individuals 
Support individuals to access and manage direct payments


Inspection Support Services

This inspection support service has been designed to support services with the preparation of a CQC inspection. It will support the service to gain an overview of what would be required to meet the inspection framework it will enhance the service delivery and give support and guidance through the process. Through the pre inspection visit there will be time spent looking at the documents that are in place within the service such as, policies and procedures, care/support plans, health and safety information, statement of purpose and other documentation that will support the 5 key principles. Within the pre inspection, time will be spent speaking to the team to see how they believe the service is well-led, as well as family and friends of the individuals. This process will build a true account of how the service is meeting the required outcomes. 
This pre inspection visit has been developed and mapped to:
The Care Quality Commission Inspection Framework

Intensive Interaction Building Effective Relationships

This course has been developed to support learners to use intensive interactions as a way of building and developing relationships with people who have limited communication abilities. Intensive interaction is a communication system which is led by the person being supported and the communication is on their terms.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Guidance from British Institute of Learning Disabilities 
The Intensive Interaction Handbook
And the following QCF unit:
Introduction to Communication in Health and Social Care or Children’s and Young People’s Settings


Keeping People Moving

This course has been developed to provide staff with the knowledge and skills required for them to practice and encourage the use of techniques to keep people moving. Supporting individuals who may have difficulty moving to be more independent will support their well-being and contribute to them feeling involved in their care and support. This course is suitable for all staff working with individuals living in residential, their own homes and supported living services.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, care and support plans, case studies to complete risk assessments and The Tool Kit: Living well through activity in care homes
This course has been developed and mapped to:
Living well through activity in care homes: The Royal College of Occupational Therapy
Moving and Handling Operations Regulations 1992
Provision and Use of Working Equipment Regulations 1998
Moving and Positioning
The Care Certificate – Standard 5 Work in a person centred way
and the following QCF unit:
Support positive risk taking for individuals

Key/Link Working

This course has been developed to provide learners with the knowledge and skills required to undertake the role of the key/link worker. Learners will gain an awareness of the relevant standards and codes of practice relating to this role. They will explore the communication skills, the boundaries and expectations involved in the relationship between the key/link worker and the individuals they support.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, example care plans and action planning.
This course has been developed and mapped to:
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
And the following QCF units:
The Role of the Health and Social Care Worker 
Understand Person Centred Approaches in Adult Social Care Settings


Lone Working and Personal Safety

This course has been developed to raise awareness of the importance of personal safety for lone workers. Learners will be able to identify areas of risk and look at practical solutions to avoid or minimise risk within their own working environments.

This course is delivered using a range of methods and resources including:
HSE case studies, group discussions, small group activities, hazard identification games and completion of a personal action plan.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Management of Health and Safety at Work Regulations 1999
HSE Guidance on the Risks of Lone Working
And the following QCF units:
Contribute to Health and Safety in Health and Social Care

Lone Working and Personal Safety within Housing

This course has been developed for those working in the housing sector to raise awareness of the importance of personal safety for lone workers. Learners will be able to identify areas of risk and look at practical solutions to avoid or minimise risk within their own working environment.
This course is delivered using a range of methods and resources including:
HSE case studies, group discussions, small group activities, hazard identification games and completion of a personal action plan.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Management of Health and Safety at Work Regulations 1999
HSE Guidance on the Risks of Lone Working
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and implement Health and Safety in Health and Social Care

Loss and Bereavement

This course has been developed for those working in a wide range of settings. It provides the learner with the knowledge and skills required to support individuals with loss and grief before death.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and self-assessment
This course has been developed and mapped to:
Leadership Alliance for the Care of Dying People: One Chance to get it Right
And the following QCF unit:
Supporting Individuals with Loss and Grief before Death

Makaton an Introduction

This course has been developed to support people who are involved in the lives of children and adults who may need to use alternative communication methods in order to meet the communication needs of an individual they are supporting.
Many people with learning disabilities and difficulties, autism or other disability that may affect verbal communication, may have been taught Makaton from an early age. If staff are able to communicate using Makaton then this will enable the individuals they are supporting to use their preferred methods of communication.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, workbooks and picture cards.
This course has been developed and mapped to:
Guidance from The Makaton Charity
And the following QCF unit:
Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

Makaton Beginners Workshop Two Day

This course has been developed to support people who are involved in the lives of children and adults who may need to use alternative communication methods in order to meet the communication needs of an individual they are supporting.
Many people with learning disabilities, difficulties, Autism or another disability that may affect verbal communication, may have been taught Makaton from an early age. If staff are able to communicate using Makaton then this will enable the individuals they are supporting to use their preferred methods of communication.
The Beginners’ Workshop provides a practical introductory workshop for support staff, parents and carers who need to use Makaton in everyday situations.
The use of effective communication systems support individuals to gain confidence and build effective relationships with the people they are supporting.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Guidance from The Makaton Charity
And the following QCF unit:
Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings
This is a two-day workshop divided into four modules:
Modules 1 and 2 can be run as a one day Introduction to Makaton


Makaton Foundation Workshop Two Day

The Foundation workshop provides training for professionals and is run over two days. The Foundation Workshop provides a detailed introduction to Makaton and combines a practical approach with theory and technical information.
To undertake the course, participants need to have an understanding of early communication skills. The course covers research into sign and symbol use, symbol design themes, the use and purpose of Makaton and an overview of alternative systems of communication. You will learn the signs and symbols for Stages 1-4 and additional signs of the core vocabulary.

Making Every Contact Count

In 2012 the NHS transformation plan came into effect which introduced Making Every Contact Count to help support individuals to make healthier choices about their life styles.
Making Every Contact Count (MECC) is an approach to encouraging and helping people make healthier choices to achieve positive long-term behaviour changes. The course supports individuals working in health, housing and social care to encourage all those who have contact with the public to use these opportunities to talk about their health and wellbeing. It encourages health, housing and social care staff to use opportunities arising during the routine interactions with patients and service users to have brief conversations on how they might make positive improvements to their health or wellbeing.
This half day course has been developed to give staff an overview on how to implement MECC in to their working practice and how they can empower the wider team to practice MECC in their day to day work through encouraging patients and service users to explore different lifestyle changes.
This course has been developed and mapped to the following documents:
Public Heath England – Making Every Contact Count (MECC): Consensus Statement
Local Government Association – Making Every Contact Count: Taking every opportunity to improve health and wellbeing

NHS - An Implementation Guide Toolkit for Making Every Contact Count: Using every opportunity to achieve health and wellbeing

Malnutrition and Management

This course has been developed to provide staff with the knowledge and information they require to understand and support the management of malnutrition. It looks at how to support individuals and how to gain positive outcomes to prevent malnutrition and dehydration. 
This course is delivered using a range of methods and resources including:
True or false game cards, group discussions, small group activities, workbooks and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 8
Bapen Document: Malnutrition Matters: Meeting Quality Standards in Nutritional Care 
NHS Guidance on Nutrition
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions


Managing Alcohol and Substance Misuse in the Workplace

This course has been developed to provide those responsible for managing businesses and staff teams with the knowledge and understanding of how to manage and support the well-being of staff affected by alcohol and/or substance misuse. This management and support should be complete within the current legal frameworks.
The course provides an introduction to alcohol and substance misuse and the signs and symptoms that employees could display which may indicate that they require support from another employee. There are many myths, misconceptions and stereotypes attached to alcohol and substance misuse, in particular the type of person who may be affected, which this course will help to dispel and clarify.
This course is aimed at Business owners, HR and personnel professionals, line-managers, heads of department and team leaders.
It is aimed at those working within:
Retail and Banking
Hospitality and Catering
Travel, Tourism and Aviation
Transport
Sports and Recreation
Licensed Premises
Warehousing
An employee has a general duty under the Health and Safety at Work etc. Act 1974 to ensure, as far as is reasonably practicable, the health, safety and welfare at work of their employees. Employers also have a duty under the Management of Health and Safety at Work Regulations 1999, to assess the risks to the health and safety of your employees.
If an employer knowingly allows an employee under the influence of alcohol or drug misuse to continue working and their behaviour places the employee or others at risk, employers could be prosecuted.
Employees are also required to take reasonable care of themselves and others who could be affected by what they do at work.
The Transport and Works Act 1992 makes it a criminal offence for certain workers to be unfit through drugs and/or drink while working on railways, tramways and other guided transport systems. The operators of the transport system would also be guilty of an offence unless they had shown all due diligence in trying to prevent such an offence being committed.
The Road Traffic Act 1988 states that any person who, when driving or attempting to drive a motor vehicle on a road or other public place, is unfit to drive through drink or drugs shall be guilty of an offence. An offence is also committed if a person unfit through drink or drugs is in charge of a motor vehicle in the same circumstances.
This course will look at the impact and legal frameworks in place which an employer needs to be aware of in order to legally manage and support employees affected by alcohol or substance misuse.

This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies, DVD clips of real life experiences, factsheets, sample policies and strategies
This course has been developed and mapped to:
Alcohol Guidelines Review – Report from the Guidelines development group to the UK Chief Medical Officers
Nice Quality Standard: Alcohol – use disorders: diagnosis and management
The Human Medicines Regulations 2012 (Amended 2014)
The Psychoactive Substances Act 2016
And the following ILM level 5 unit:
Managing a Healthy and Safe Environment

Managing Bowel Care

This course has been developed to provide staff with the knowledge required in order for them to assess, plan and deliver appropriate bowel care for residents.  The session will cover evidence-based practice in this area and will enable staff to improve the quality of life for residents with constipation and other bowel related problems.
This course is delivered using a range of methods and resources including:
Case studies, puzzles and crosswords, group discussions and worksheets 
This course has been developed and mapped to:
Royal College of Nursing Guidance on Management of Lower Bowel Dysfunction, including DRE and DRF (2012).

Managing Conflict and Challenging Conversations in the workplace

This course will provide clinical practitioners with in-depth knowledge and skills required to develop their understanding of managing conflict and challenging conversations in the work place. The course will support delegates to feel empowered to be able to use techniques and tools to handle conflict effectively and reframe challenging conversations into productive and positive ones. The learners will explore the importance of maintaining a calm professional attitude enabling them to maintain calm and resilience when having these conversations or dealing with conflict.
This course has been developed and mapped to the following QCF unit:
Managing conflict in the workplace

Managing Safely (Level 4)

This course has been developed for Heads of services to improve their knowledge, skills and expertise in respect of safe recruitment, supervision and management of staff who work with adults at risk. Heads of services will be able to explore their responsibilities within their organisations at all levels and will be able to demonstrate full commitment to Safeguarding Adults at Risk. Through the course Heads of services will explore that they have appropriate systems and resources to support their work in an intra and inter agency context.
Learners will be supported to explore and discuss how prevention, multi-agency working, the legal framework and national and local developments impact on safeguarding for adults.
This course is delivered using a range of methods and resources including:
Role plays, case studies, group discussions and small group activities
This course has been developed and mapped to:
The Care Act 2014
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Medicines Management for Assistant Practitioners

This course has been developed to provide staff with the knowledge required in order for them to administer and/ or assist with the administration of medication. Organisational in-house competence based training should also be undertaken following this course. 
This course is delivered using a range of methods and resources including:
Medication administration props, BNF directory for research, group discussions, small group activities and individual assessments.
This course has been developed and mapped to:
NICE Guidelines: Managing Medicines in Care Homes 
The KSF Health and wellbeing (HWB) 5: Provision of Care to Meet Health and Well Being Needs
And the following QCF units:
Administer Medication to Individuals, and Monitor the Effects 
Support use of Medication in Health and Social Care Settings


Mental Capacity Act (MCA) Awareness

Mental Capacity Act (MCA) – Awareness
This course has been developed as a refresher for learners who have already completed a full day of MCA and DoLS training, or for those that need an introduction. It will provide learners with an understanding of the Mental Capacity Act and explores how this will support them to support decisions made by Service Users on a day to day basis. This course is aimed at all staff working within Health and Social Care services.
This course is delivered using a range of methods and resources including:
Scenarios, Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF unit:
Contribute to Support of Positive Risk-Taking for Individuals


Mental Capacity Act and Deprivation of Liberty Safeguards

This course has been developed to provide learners with an understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards. It will help challenge staff in the way they think around what could be seen as a deprivation of liberty and making sure there are adequate safeguards in place. This will support them to inform and involve an individual they support to make decisions about their life. This course will explore how this act will affect them and their practice and the individuals that they support.
This course is delivered using a range of methods and resources including:
Scenarios, case studies, debates, small group activities, DVD clips and completion of a personal action plan.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF units:
Principles of Safeguarding and Protection in Health and Social Care 
Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings
Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings




Mental Capacity Act and Deprivation of Liberty Safeguards - Refresher

This course has been developed to provide learners with an update of the Mental Capacity Act and Deprivation of Liberty Safeguards. It will help challenge staff in the way they think around what could be seen as a deprivation of liberty and making sure there are adequate safeguards in place. This will support them to inform and involve an individual they support to make decisions about their lives. This course will explore how this act will affect them and their practice and the individuals that they support.
This course is delivered using a range of methods and resources including:
Scenarios, case studies, group discussions and small group activities.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Mental Capacity Act and Deprivation of Liberty Safeguards for Managers

This course has been developed to provide Managers with the knowledge required to implement The Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.
This will support them to inform and involve staff, to support the individuals they work with to make decisions about their lives. This course will explore how to assess capacity and complete the required documentation ensuring that they are working within the requirements of the law.
This course is delivered using a range of methods and resources including:
Assessing Capacity documentation, scenarios, group discussions, small group activities and roleplay.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF units:
Principles of Safeguarding and Protection in Health and Social Care 
Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings
Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings


Mental Health Awareness

This course has been developed to provide the learner with knowledge of the main forms of mental health conditions according to the psychiatric classification system. Learners also consider the strengths and limitations of this model and look at alternative frameworks for understanding mental distress. The focus of the course is on understanding the different ways in which mental health conditions impact on the individual and others in their social network. It also considers the benefits of early intervention in promoting mental health and well-being.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips of personal experiences.
This course has been developed and mapped to:
The Care Certificate Standard 9
The Government document – No Health without Mental Health
Skills for Care – Common Core Principles to Support Good Mental Health and Wellbeing in Adult Social Care
The Pursuit of Happiness: A New Ambition for our Mental Health
CQC Report: Right Here, Right Now
And the following QCF unit:
Understand Mental Health Problems


Mental Health Conditions for Housing

This course has been developed to support learners working within housing services to gain an understanding of the main forms of mental health problems, according to the psychiatric classification system. The focus of the course is on understanding the different mental health conditions and knowing what support they can be offered within the boundaries of their job role.  It also considers the benefits of early intervention in promoting mental health and well-being.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clip of personal experiences.
This course has been developed and mapped to:
The Care Certificate Standard 9
The Government document – No Health without Mental Health
Skills for Care – Common Core Principles to Support Good Mental Health and Wellbeing in Adult Social Care
The Pursuit of Happiness: A New Ambition for our Mental Health
CQC Report: Right Here, Right Now
And the following QCF units:
Understand Mental Health problems


Mental Well-Being and Mental Health Promotion

This course has been developed to provide the learner with knowledge of the main forms of mental health problems according to the psychiatric classification system. The focus of this course is to understand the different ways in which mental health problems impact on the individual and others in their social network. It also explores the range of factors that can influence mental well-being and how to effectively promote mental well-being and mental health with individuals and groups in a variety of contexts. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, factsheets and self-assessment
This course has been developed and mapped to:
The Pursuit of Happiness: A New Ambition for our Mental Health
CQC Report: Right Here, Right Now
The Care Certificate Standard 9
And the following QCF units:
Understand Mental Health Problems 
Understand Mental Well-Being and Mental Health Promotion


Motivational Interviewing

This course has been developed to give learners an awareness of what Motivational Interviewing is and how to use it effectively. Motivational Interviewing is a directive, person-centred counselling style which has been designed to explore and resolve ambivalence to change. This is not a technique of direct persuasion as persuasion is seen as an external force that does not lead to permanent changes in peoples’ behaviour. 
This course supports individuals to clarify their understanding and to develop a model of motivational interviewing that supports their specific context. 
Motivational interviewing is being increasingly used in the areas of health promotion, public health and primary care to support lifestyle/behaviour change. When first developed two decades ago, it was used mainly in the fields of addiction and substance misuse. 
This course is delivered using a range of methods and resources including: 
Group discussion and team feedback, individual written activities, practical activities using scenarios, PowerPoint and an end of course assessment. 
This course has been developed and mapped to:
NICE Guidelines on Motivational Interviewing 


Multiple Sclerosis Awareness

This course has been developed to raise awareness of Multiple Sclerosis. The course aims to provide learners with a clearer understanding what Multiple Sclerosis is, the different types, the causes and effects, symptoms of, and how to support the individuals living with Multiple Sclerosis.
This course is delivered using a range of methods and resources including:
Fact or fiction game, fact sheets for research activity, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Clinical Guideline – Multiple Sclerosis in adults: management

NICE Quality Standard- Multiple Sclerosis

House of Commons Committee of Public Accounts- Services to people with neurological conditions: progress review


and the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Obsessive Compulsive Disorder

This course has been developed to improve the understanding of Obsessive Compulsive Disorder, the individual’s experience of living with Obsessive Compulsive Disorder and how to support someone who has a diagnosis. The course will also challenge the myths and stereotypes surrounding the condition. 

This course is aimed at anyone working with or supporting individuals who have a diagnosis of Obsessive Compulsive Disorder
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies, scenarios and film: A day in the life of OCD
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Health Problems

Pain Management

This course has been developed for those working in a wide range of settings. It provides the learner with the knowledge and skills to provide support for managing pain and discomfort. It covers approaches to pain management, assistance in minimising pain and discomfort and monitoring, recording and reporting on the management of pain and discomfort.
This course is delivered using a range of methods and resources including:
Pain management tools, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
The British Pain Society: Guidelines for Pain Management 
And the following QCF unit:
Provide Support to Manage Pain and Discomfort


Palliative Care

This course has been developed to provide learners with the knowledge and skills required to support individuals who have been diagnosed with an incurable illness to live well. This course is suitable for learners who work within a range of Health and Social Care settings including residential, nursing and in their own homes within the community. Palliative Care can be provided from time of diagnosis or later on in their illness. End of Life Care is given to patients with a life limiting, incurable disease and are in the last year of life.
This course is delivered using a range of methods and resources including:
Condition fact sheets for research activity, scenarios, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
Common Core Competencies and Principles for Health and Social Care Workers Working with Adults at the End of Life
Leadership Alliance for the Care of Dying People: One Chance to get it Right
Dying without dignity: Investigations by the Parliamentary and Health Service Ombudsman into Complaints about End of Life Care
And the following QCF units:
Support Individuals at the End of Life
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Parkinson’s Disease Awareness

This course has been developed to give staff an insight into working with Service Users who are affected by Parkinson’s disease. For staff to work positively and constructively with people with Parkinson’s, it is essential they have a good understanding of the condition and the effects it has on the lives of the people affected by it. The knowledge gained throughout the course will benefit all Health and Social Care workers who may be responsible for the care and support of an individual with Parkinson’s Disease.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Parkinson’s Disease: Diagnosis and Management
And the following QCF unit:
Contribute to the Support of Individuals with Multiple Conditions and/or Disabilities

Person Centred Approaches for Housing

This course has been developed for learners who work in the housing sector. It provides them with the knowledge and skills to understand what person centred approaches are and how to promote and implement them. This course will introduce person centred values and the current PCP tools that are available and widely used within adult social care.
Learners will be encouraged to explore their own role in implementing person centred thinking and planning and to develop further skills and attitudes necessary to fulfil this role.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and PCP tools.
This course has been developed and mapped to:
The Care Certificate Standard 5
NICE Guidelines on Person Centred Care
The Care Act 2014
And the following QCF units:
Promote person centred approaches in Health and Social Care

Person Centred Planning

This course has been developed for learners working across a wide range of settings, and will provide them with the knowledge and skills to understand what Person Centred Planning (PCP) is and how to promote and implement person centred approaches. This course will introduce the current PCP tools that are available and widely used within adult social care.
The course encourages the learner to explore their own role in implementing person centred thinking and planning and to develop further skills and attitudes necessary to fulfil this role.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, PCP Tools and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 5
NICE Guidance on Person Centred Care
The Care Act 2014
And the following QCF unit:
Promote Person Centred Approaches in Health and Social Care

Person Centred Planning Refresher

This course has been developed for learners working across a wide range of settings, and will provide them with the knowledge and skills to understand what Person Centred Planning (PCP) is and how to promote and implement person centred approaches. This course will introduce the current PCP tools that are available and widely used within adult social care.
The course encourages the learner to explore their own role in implementing person centred thinking and planning and to develop further skills and attitudes necessary to fulfil this role.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, PCP Tools and DVD clip.
This course has been developed and mapped to:
The Care Certificate Standard 5
NICE Guidance on Person Centred Care
The Care Act 2014
And the following QCF unit:
Promote Person Centred Approaches in Health and Social Care

Person Centred Planning for Children and Young People Services

This course has been developed for learners who work within children and young people services. It will provide learners with knowledge and skills enabling them to understand what Person Centred Planning is and how to promote and implement person centred approaches. Furthermore, the course will introduce current PCP tools that are available and widely used within children and young people services.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, PCP tools and scenarios to develop a person centred plan
This course has been developed and mapped to:
Nice Guidelines -Person Centred Care

The Care Act 2014

The Care Certificate - Standard 5 Work in a person centred way

And the following QCF unit:

Promote person centred approaches in Health and Social Care

Personal Care and Risk Management

This course has been developed to provide staff with the knowledge required in order for them to assess, plan and deliver appropriate personal care for the individuals they support. The session will cover personal care requirements and the associated risk management required in this area of practice.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and example care/support plans. 
This course has been developed and mapped to:
The Care Certificate Standard 15
Royal Marsden Manual of Clinical Nursing Procedures on Patient Comfort and Risk management (2011) 
Department of Health, Essence of Care (2010) 


Personalisation

This course has been developed to introduce an understanding of how personalisation affects the provision of social care services. It focuses on the systems, skills and support needed to implement personalised provision.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
SCIE Guidance: Personalisation: A Rough Guide
And the following QCF unit:
Introduction to Personalisation in Social Care

Positive Behavioural Support

This course has been developed to support staff to work in the best way to support people who display, or may be at risk of displaying behaviour which challenges services. The course will support learners to gain an understanding of the principles of PBS and how to implement this into practice.
Learners will gain an understating of some of the key components of Positive Behaviour Support, the theory, science and values that underpin PBS and how it works in practice. They will also gain information on identifying the purpose and meaning of behaviour’s and the data that they will need to gain as evidence, support strategies will be explored which can be put into place to improve the individuals quality of life as well as the difference between proactive strategies and reactive strategies. 
The course will explore the range of first and last resort strategies that can be used in a crisis. Learners will be able to audit a behaviour support plan that they have bought with them and explore the benefits of using a wellbeing framework for individuals. Staff will also explore and will be encouraged to think about, the connection of wellbeing and happiness focused intervention and behavioural concerns. The course will include what will be needed at organisation level for the successful implementation of Positive Behavioural Support. 
This course is delivered using a range of methods and resources including:
Behavioural Support Plan, group discussions, role play, small group activities and DVD clips.
This course has been developed and mapped to:
PBS competency framework 
Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards 2009 
The Care Act - Safeguarding 
Positive and Proactive Care: reducing the need for restrictive interventions – (Department of Health 2014)
And the following QCF unit:
Promote Positive Behaviour

Positive Behavioural Support 3hrs

This course has been developed to support staff to work in the best way to support people who display, or may be at risk of displaying behaviour which challenges services. The course will support learners to gain an understanding of the principles of PBS and how to implement this into practice.
Learners will gain an understating of some of the key components of Positive Behaviour Support, the theory, science and values that underpin PBS and how it works in practice. They will also gain information on identifying the purpose and meaning of behaviour’s and the data that they will need to gain as evidence, support strategies will be explored which can be put into place to improve the individuals quality of life as well as the difference between proactive strategies and reactive strategies. 
This course is delivered using a range of methods and resources including:
Proactive and reactive strategies, group discussions, role play, small group activities and DVD clips.
This course has been developed and mapped to:
PBS competency framework 
Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards 2009 
The Care Act - Safeguarding 
Positive and Proactive Care: reducing the need for restrictive interventions – (Department of Health 2014)
And the following QCF unit:
Promote Positive Behaviour

Prader-Willi Syndrome

This course has been developed to support learners gain an understanding of Prader-Willi Syndrome and how to support individuals to live a full and active life.
Prader-Willi syndrome, also known as PWS, is a complex genetic disorder characterised by hypotonia and developmental delay as an infant, obesity, learning disability and behaviour difficulties (especially food related) in adolescence and adulthood.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, fact or fiction activity and action planning.
This course has been developed and mapped to:
Guidance from Prader-Willi Syndrome Association UK
And the following QCF unit:
Contribute to the Support of Individuals with Multiple Conditions and/or Disabilities


Principles of Communication

This course has been developed to support learners to gain an understanding of, and promote the importance of, using effective communication skills when supporting individuals to express their needs, wishes and interact with others using their preferred methods of communication.
This course is delivered using a range of methods and resources including:
Example communication tools, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
The Care Certificate Standard 6
And the following QCF unit:
Principles of Communication in Adult Social Care Settings


Professional Boundaries

For staff to work positively and constructively they need to have a good understanding of the boundaries the Health & Social Care sector require of them.  Both Government and individual organisations have expectations of standards that everyone working within this sector need to be aware of and practice.  This course will provide the knowledge required to work to, and within, these boundaries.
This course is delivered using a range of methods and resources including:
Job descriptions, group discussions, small group activities, action planning and ‘I am a professional’ game cards.
This course has been developed and mapped to:
The Data Protection Act 1998
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
And the following QCF unit:
The Role of the Health and Social Care Worker
Introduction to Duty of Care


Professional Relationships and Boundaries in Housing

For staff to work positively and constructively they need to have a good understanding of the boundaries the housing sector require of them. Both Government and individual organisations have expectations of standards that everyone working within this sector need to be aware of and practice. This course will provide the knowledge required to work to, and within, these boundaries.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and role play.
This course has been developed and mapped to:
The Data Protection Act 1998
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
The Care Certificate Standards 1 and 3
And the following QCF units:
The Role of the Health and Social Care Worker 
Introduction to Duty of Care
Understand partnership working 


Promote Active Support

This course has been developed to provide the learner with knowledge, understanding and skills to promote active support in order to increase an individual’s participation in tasks and activities. It is aimed at those whose role includes planning, monitoring and providing direct support and assistance to individuals.
This course is delivered using a range of methods and resources including:
PCP tools, group discussions, small group activities, self-assessment and action planning.
This course has been developed and mapped to the following QCF unit:
Promote Active Support


Promoting Positive Risk Taking Person Centred

This course has been developed to support staff to empower individuals they are supporting to gain greater control of their lives by taking positive risks whilst acknowledging the hazards associated with that risk.  Sometimes people’s decisions might be perceived by professionals or family members as carrying unnecessary risk and this course will challenge those thoughts and concepts. 
This course is delivered using a range of methods and resources including:
Scenarios, group discussions, small group activities and positive risk taking documentation.
This course has been developed and mapped to:
The Care Certificate Standard 5
Department of Health Document: Independence, Choice and Risk
Management of Health and Safety at Work Regulations 1999
And the following QCF unit:
Understand Positive Risk Taking for Individuals with Disabilities
Contribute to Support of Positive Risk Taking for Individuals
Support Positive Risk Taking for Individuals


Providing Good Quality Care and Support

This course has been developed to support learners to understand the importance of providing high quality, consistent, person centered, effective, and safe care and support that meets required standards. Learners attending this course will have the opportunity to reflect on their own practice and action plan for change.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, care/support plans and individual action plans.
This course has been developed and mapped to:
Safeguarding Vulnerable Groups Act 2006
Deprivation of Liberty Safeguards 2009
The Care Act 2014
Human Rights Act 1998
The Fundamental Standards - CQC 2014
The 6 c’s – NHS England
Care and Support White Paper (Caring for our Future)
The Care Certificate – Standard 1 Understand your role
and the following QCF unit:
The role of the Health and Social Care Worker

Raising Awareness of Health Issues

This course has been developed to provide learners with the knowledge and skills required to work as part of a team to raise awareness of health issues.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to the following QCF unit:
Contribute to Raising Awareness of Health Issues


Reablement

Reablement is about supporting people to become more independent and improve their quality of life. It gives adults the opportunity and confidence to relearn and regain some of the skills they may have lost because of poor health, disability or impairment or after a spell in hospital or problems at home.  
This course is delivered using a range of methods and resources including:
Example care & support plans, group discussions, small group activities, self-assessment and action planning.
This course has been developed and mapped to:
NICE Guidelines: Intermediate Care – Including Reablement
And the following QCF unit:
Support Individuals to Live at Home


Recovery Models in Mental Health

This course has been developed to raise awareness of the various recovery models available and their use with individuals they are supporting. It will provide learners with a clear understanding of the different types of uses for the models available and the impact they have. It will also increase confidence and knowledge to facilitate much more effective and holistic advice to those in need of advice and assistance. The course aims to demystify what can be considered a complex process and provide learners with the confidence to manage all the issues surrounding the use of recovery models.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Safe Handling of Medication

This course has been developed to provide staff with the knowledge required in order for them to administer and/ or assist with the administration of medication. Organisational in-house competence based training should be undertaken following this course.
This course is delivered using a range of methods and resources including:
Administration props, care and support plans, example policies and procedures, group discussions, small group activities and risk assessment templates.
This course has been developed and mapped to:
Human Medicines Regulations 2012
Guidance from the Royal Pharmaceutical Society
And the following QCF units:
Administer Medication to Individuals, and Monitor the Effects
Support use of Medication in Social Care Settings

Safe Handling of Medication for Managers

This course has been developed to provide Managers with the knowledge required for them to design systems which are service specific and support the safe handling and administration of medication.

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Human Medicines Regulations 2012
Guidance from the Royal Pharmaceutical Society 
And the following QCF units:
Administer Medication to Individuals and Monitor the Effects

Support use of Medication in Social Care Settings


Safe Handling of Medication Refresher

This course has been developed as a refresher training session to provide staff with the up-to-date knowledge required in order for them to administer and/or assist with the administration of medication. Organisational in-house competence based training should be undertaken following this course. 
This course is delivered using a range of methods and resources including:
Administration props, care and support plans, example policies and procedures, group discussions, small group activities and risk assessment templates.
This course has been developed and mapped to:
Human Medicines Regulations 2012
Guidance from the Royal Pharmaceutical Society 
And the following QCF units:
Administer Medication to Individuals, and Monitor the Effects
Support use of Medication in Social Care Settings


Safeguarding Adults at Risk - The Practitioners Role (Level 2)

This course has been developed for practitioners, who are required as part of their job, to start or complete, a Safeguarding Adults at Risk ‘Enquiry Form’, to make decisions around disclosures, allegations or concerns in relation to the Safeguarding of Adults at Risk, and instigate the Safeguarding Adults at Risk Procedure. It will support practitioners to improve the level of consistency and competence required of them when working within the multi-agency policies, protocols and guidance. Through discussions and group work, participants will explore the complexities, conflicts, competencies and value requirements required to practice skilfully and sensitively within their job role and responsibilities.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and Safeguarding Adults documentation
This course has been developed and mapped to:
The Care Act 2014
The Care Certificate Standard 10
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding Adults at Risk Awareness (Level 1)

This course has been developed for learners who have not previously attended a Safeguarding Adults at Risk course. This course explores the safeguarding process and how to work within the legislative framework, ensuring staff feel confident to manage any safeguarding concerns. It is aimed at those working in a wide range of settings including residential care homes, hospitals and working within the community in people’s own homes.
This course is delivered using a range of methods and resources including:
Example care & support plans, risk assessments, scenarios, group discussions and small group activities.
This course has been developed and mapped to:
The Care Act 2014
Making Safeguarding Personal
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Safeguarding Adults at Risk Decision Making and Accountability - Intermediate Two Days

This course has been developed to support Practitioners and their Managers to understand and utilise the methods, skills and principles that underpin effective, accountable decision making for Adults at Risk. Through group work and discussions, learners’ skills and confidence will develop in how to participate in and chairing Adults at Risk planning meetings and case conferences in line with multi-agency policies and procedures.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and role play.
This course has been developed and mapped to:
The Care Act 2014
Making Safeguarding Personal 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding Adults at Risk for Managers (Level 3)

This course has been developed to support learners to gain the knowledge and skills required to Protect and Safeguard Adults at Risk within their role as a Manager. Learners will understand the actions they are required to take and the procedures they are to follow within the legislative framework. The session will support Managers to implement new legislation and support individuals to develop the confidence to manage their own risks and demonstrate how partnership working can achieve the best possible outcomes.
It is aimed at Managers working in a wide range of settings including residential care homes, hospitals and managing teams within the community. 
This course is delivered using a range of methods and resources including:
Example care & support plans, risk assessments, case studies, group discussions, small group activities, example policies and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
Making Safeguarding Personal 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding Adults at Risk Post Abuse Work Awareness

This course has been developed to support Practitioners to make an effective contribution to post abuse planning and provision in accordance with their role and responsibilities under the multi-agency Adults at Risk policy/protocols. Learners will get the opportunity to share practice through a variety of group work and discussions.
This course is delivered using a range of methods and resources including:
Example policies and protocols, group discussions, small group activities, risk assessment documents and fact sheets – The Care Act – for research activity.
This course has been developed and mapped to:
The Care Act 2014
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding Adults at Risk Refresher

This course has been developed for learners who have either previously attended Safeguarding Adults at Risk training and who need to refresh and update their knowledge, or for staff whose job role requires them to have some basic knowledge of safeguarding. This course is aimed at those working in a wide range of settings including residential care homes, hospitals and working within the community in peoples own homes. 
This course is delivered using a range of methods and resources including:
Current news articles, self-assessment, group discussions and small group activities.
This course has been developed and mapped to:
The Care Act 2014
Making Safeguarding Personal 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding and Protection of Children and Adults at Risk

This course has been developed for learners who have not previously attended a Safeguarding Children and Adults at Risk course. It is aimed at those working in a wide range of settings including residential care services, hospitals, education settings and working within the community in peoples own homes. Attending this course will support learners to become familiar with current requirements to support the Safeguarding of Children and Adults at Risk.
This course is delivered using a range of methods and resources including:
Legislative fact sheets for research activity, scenarios, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
The Children’s and Families Act 2014
Working Together to Safeguard Children 2015
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care
Understand how to Safeguard the Wellbeing of Children and Young People

Schizophrenia

This course has been developed to improve the understanding of Schizophrenia, the individual’s experience of living with Schizophrenia and how to support someone who has a diagnosis. The course will also challenge the myths and stereotypes surrounding the condition.
This course is aimed at anyone working with or supporting individuals who have a diagnosis of Schizophrenia.
This course is delivered using a range of methods and resources including:
Small group activities, case studies, group discussions and a film: I have Paranoid Schizophrenia. 
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Health Problems

Self Neglect Awareness

This course has been developed for learners who have previously completed Safeguarding Awareness training and Mental Capacity Act training. The Care Act 2014 has formally recognised self-neglect as a type of abuse and neglect meaning that people who self neglect can now be supported by safeguarding adults approaches, as well as receiving more general support from practitioners. This course provides an awareness of what constitutes self neglect and will explore the key concepts of supporting the individual.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and Safeguarding Adults documentation
This course has been developed and mapped to:
The Care Act 2014

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Sensory Awareness

This course has been developed to provide learners with an overview of the impact of sensory loss for individuals and is suitable for anyone who supports people who are deaf, hard of hearing, blind or visually impaired. It aims to increase awareness of the practical and emotional impact of having a sensory loss.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and role plays
This course has been developed and mapped to:
Guidance from the Royal National Institute of Blind People
And the following QCF unit:
Understand Sensory Loss 


Sexuality, Relationships and Sexual Health

This course has been developed to provide the learner with the knowledge of how to support individuals to discover and express their own sexual identity and experience relationships of their own choosing.
This course is delivered using a range of methods and resources including:
Quizzes, case studies, group discussions, small group activities 
This course has been developed and mapped to:
Sexual Offences Act 2003
Human Rights Act 1998
Guidance from Mencap and British Institute of Learning Disabilities 
And the following QCF unit:
Support Individuals in their Relationships
Principles of Supporting Individuals with a Learning Disability regarding Sexuality and Sexual Health

Stoma and Bowel Care

This course has been developed to provide both the theoretical knowledge and practical skills to enable nurses, carers and support workers to safely and proficiently provide stoma and bowel care and support to an individual who has a stoma. Learners will have the opportunity to try out practical skills relating to fitting, emptying and removing and re-applying stoma products.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and quizzes
This course has been developed and mapped to:
The Royal Marsden Hospital Manual of Clinical Nursing Procedures.
And the following QCF unit:
Supporting Infection Prevention and Control in Social Care


Stoma Care

This course has been developed to provide the learner with knowledge of how and why stomas are used. Learners will gain an understanding of how to care for the stoma within the boundaries of their role.
This course is delivered using a range of methods and resources including:
Personal care props, stoma bags, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
The Royal Marsden Hospital Manual of Clinical Nursing procedures
And the following QCF unit:
Supporting Infection Prevention and Control in Social Care


Stroke Awareness

This course has been developed to provide staff with the knowledge and information required to be able to recognise the signs and symptoms of a stroke. Learners will gain a basic understanding of the types and causes of stroke and an insight into stroke prevention. All levels of staff and managers in a variety of settings that support and provide care for individuals who have had a stroke, or might be at increased risk of having a stroke, will benefit from attendance at this course.
This course is delivered using a range of methods and resources including:
Case studies, factsheets, group discussions and small group activities 
This course has been developed and mapped to:
NICE Guidelines: Stroke in Adults and Stroke Rehabilitation in Adults
And the following QCF unit:
Stroke Awareness


Stroke Awareness and Management

This course has been developed to provide learners with the knowledge and information required to be able to recognise the signs and symptoms of a stroke. Learners will gain a basic understanding of the types and causes of stroke and an insight into stroke prevention. All levels of staff and managers in a variety of settings, that support and provide care for individuals, will benefit from attendance at this course.
This course is delivered using a range of methods and resources including:
Case studies, factsheets, group discussions and small group activities 
This course has been developed and mapped to:
NICE Guidelines: Stroke in Adults and Stroke Rehabilitation in Adults
And the following QCF unit:
Understand Stroke Care Management


Suicide Awareness and Self Harm

This course has been developed for learners who have only a basic knowledge of suicide and self-harm. This course is aimed at those working in a wide range of settings including residential care homes, residential children’s homes, hospitals and working within the community in people’s own homes. The Course is designed to raise awareness of the issues of self-harm and how those in a caring role can understand and react. The course will provide staff with a clear understanding of the dysfunctional cycles that lead to self-harm and the psychological and bio-medical elements that impact on it.  
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
Children (Leaving Care) Act 2000
Children Act 2004
Making Safeguarding Personal

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Support Individuals with Multiple Conditions

This course has been developed for learners who are supporting individuals who have multiple and or complex conditions. This course is aimed at those working in a wide range of settings including residential care homes, hospitals and working within the community in peoples own homes.
This course is delivered using a range of methods and resources including:
Fact sheets for research activity, senarios, group discussions and small group activities.
This course has been developed and mapped to:
NICE Guidelines: Older People with Social Care Needs and Long Term Conditions 
The Kings Fund Document: Managing People with Long Term Conditions
And the following QCF unit:
Contribute to the Support of Individuals with Multiple Conditions and/or Disabilities


Supporting an Individual to Maintain Personal Hygiene

This course has been developed to support learners who either provide personal care or support an individual to manage their own personal hygiene. It covers a range of personal hygiene tasks and how to carry out or support an individual to do these whilst maintaining dignity. We will look at how to support the development and maintenance of good personal hygiene routines and why these are important.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Skills for Care – The Common Core Principles to Support Self-Care
Skills for Care – The Common Core Principles for Dignity
And the following QCF unit:
Supporting an Individual to Maintain Personal Hygiene



Supporting Individuals with Learning Disabilities

This course has been developed to raise awareness of Learning Disabilities within the Health and Social Care sector. It will provide staff with the knowledge they need to support individuals within their own environment. The course will explore the changes within the sector and how advanced the sector has now become with supporting people within the community. It looks at being person centred and how to empower individuals to contribute to their care and support, and the importance of working within a multi-agency approach and family support.  
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Premature Deaths of People with Learning Disabilities: Progress Update 
Transforming Care for People with Learning Disabilities – Next Steps 
The Care Certificate Standard 9
And the following QCF unit:
Supporting Individuals with Learning Disabilities


Supporting people with Dysphagia with Medication

This course has been developed to raise awareness of the support people with Dysphagia require with their medication. This course aims to give learners an understanding of what Dysphagia is and how it impacts on an individual. The learners will also be given the knowledge to administer medication safely and who else they can access to support the individual with Dysphagia with medication. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Patient’s Association – Survey of Medicines related Care of Residents with Dysphagia in Care Homes

Royal College of Speech and Language Therapists – Resource Manual for Commissioning and Planning Services for SLCN

And the following QCF unit:
Support Use of Medication in Social Care Settings 



Team Development

This course has been developed for health and social care staff working in a variety of settings.
Learners will explore the meaning of a ‘team’, the characteristics of a good team and the stages that must be considered to develop and enhance the team. 
The focus will be on the importance of relationship-building and they will consider the qualities of a high-performing team. Throughout the course the fundamental role of leadership in making the team successful is referred to.
This course is delivered using a range of methods and resources including:
Role play, self-assessment, group discussions and small group activities.
This course has been developed and mapped to:
Bruce Tuckman’s Team Development Model
The Equality Act 2010
And the following QCF unit:
Developing a Team


The Care Act - Section 14 of the Statutory Guidance

This course has been designed to support learners to understand the different types of abuse that came into place with The Care Act in April 2015. The session covers how to identify the different types of abuse, and how at times this may not be directly part of your role but that you will need to have awareness of the categories and what your responsibilities will be. 
This course is delivered using a range of methods and resources including:
Section 14 fact sheets for research activity, group discussions and small group activities.
This course has been developed and mapped to:
The Care Act 2014
Care and Support Statutory Guidance 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


The Care Act and The Care Certificate - An Overview

This course has been developed to give learners an insight into the fundamental points of the Care Act 2014 and the Care Certificate. This course considers what the term ‘carer’ means and their rights under the Care Act. Learners will look at factors of wellbeing and prevention and the eligibility threshold for access to care and support. 
By the end of the course, learners will have a good understanding of the Care Certificate and its standards. They will know the process of assessment and the different methods used. The importance of keeping an up to date CPD will be highlighted and learners will explore how they can do this.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and self-assessment
This course has been developed and mapped to:
The Government document – Care and Support Statutory Guidance issued under the Care Act 2014
The Care Certificate Framework Document
The Care Certificate Self-assessment Tool
The Care Certificate Assessors Document 

The Care Act for Care Providers

This course has been developed to give staff, working within a care providing service, an understanding of how the Care Act will affect their services and how their organisations may be affected by the changes. The requirements and implications of the Care Act will impact on all care and support organisations working in England, including local authorities, private and independent sector organisations. 
The Care Act consolidates over a dozen pieces of social care legislation into a single law and represents the most significant change to adult social care in over 60 years. Most of the provisions in the act came into effect in April 2015, with some of the funding reform changes taking effect in April 2016. 
At its heart, the act is person-centred; it places the wellbeing of the individual at its core and emphasises the need for greater integration and co-operation between agencies. The Act attempts to rebalance the focus of social care on preventing and delaying needs rather than only intervening at crisis point.
These changes will also necessitate considerable learning and development across the whole care and support workforce in terms of knowledge and information; skills and behaviour; and culture and commitment. We will see this being supported with the new Care Certificate which was introduced in 2015.
This course is delivered using a range of methods and resources including:
The Care Act fact sheets for research activity, group discussions, small group activities and action planning.
This course has been developed and mapped to:
The Care Act 2014




The Care Act for Housing

This course has been developed to give staff working within housing services an understanding of how the Care Act will affect their services and how their organisation may be affected by the changes. The requirements and implications of the Care Act will impacts on all care and support organisations working in England, including local authorities, private and independent sector organisations.
The Care Act consolidates over a dozen pieces of social care legislation into a single law and represents the most significant change to adult social care in over 60 years. Most of the provisions in the act came into effect in April 2015, with some of the funding reform changes taking effect in April 2016.
At its heart, the act is person-centred; it places the wellbeing of the individual at its core and emphasises the need for greater integration and co-operation between agencies. The Act attempts to rebalance the focus of social care on preventing and delaying needs rather than only intervening at crisis point.
These changes will also necessitate considerable learning and development across the whole care and support workforce in terms of knowledge and information, skills and behaviour, and culture and commitment. We have seen this being supported with the new Care Certificate which was introduced in 2015.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Act 2014

The Care Certificate 3 1/2 Day Programme

The Care Certificate is the key component of the overall induction which an employer must provide legally and in order to meet the essential standards as set out by the Care Quality Commission.
The Care Certificate will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstarted they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.
Within this programme, 3 ½ days of training will be delivered to staff:
Safeguarding Adults and Children and Work in a Person Centred Way
Equality and Diversity and Privacy and Dignity
Fluids and Nutrition and Awareness of Mental Health, Dementia and Learning Disability
Basic Life Support – half day only
Following each session a full resource pack for each subject will be provided for further reading plus a full certificate will be issued for each subject covered.
Throughout the 3 days, the outcomes for standards 1, 2 and 3 are embedded into training delivery – Understand your Role, Duty of Care and Personal Development. Learners will be provided with additional resources to support them to complete the knowledge for these standards following the 3 1/2 day programme.
At the end of the programme, learners will also receive reading resources for the following standards – Communication, Handling Information, Health and Safety
and Infection Control. This will provide them with additional resources to support them to complete the knowledge for these standards following the programnme.
The Six C’s are also discussed throughout each session and embedded into delivery.

The Care Certificate 4 Day Programme

The Care Certificate is the key component of the overall induction which an employer must legally provide and in order to meet the essential standards as set out by the Care Quality Commission.
The Care Certificate will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure they provide compassionate and high quality care and support.
Within this programme, 4 days of training will be delivered to staff:
Understand your Role, Your Personal Development and Duty of Care
Safeguarding Adults, Safeguarding Children, Equality and Diversity and Privacy and Dignity
Work in a Person Centred Way, Communication, Fluids and Nutrition and Awareness of Mental Health, Dementia and Learning Disability
Basic Life Support, Health and Safety and Infection Prevention and Control
Following each session a full resource pack for each subject will be provided for further reading plus a full certificate will be issued for each subject covered.
The Six C’s are also discussed throughout each session and embedded into delivery.

The Care Certificate 5 day Programme

The Care Certificate is the key component of the overall induction which an employer must provide legally and in order to meet the essential standards as set out by the Care Quality Commission.
The Care Certificate will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstarted they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.
Within this programme, 5 full days of training will be delivered to staff:
Introduction to the Care Certificate, Communication and Handling Information
Safeguarding Adults and Children and Work in a Person Centred Way
Health and Safety, Infection Control and Basic Life Support
Equality and Diversity and Privacy and Dignity
Fluids and Nutrition and Awareness of Mental Health, Dementia and Learning Disability
Following each session a full resource pack for each subject will be provided for further reading plus a full certificate will be issued for each subject covered.
Throughout the 5 days, the outcomes for standards 1, 2 and 3 are embedded into the delivery – Understand your Role, Duty of Care and Personal Development. Learners will be provided with additional resources to support them to complete the knowledge for these standards following the 5 day programme.
The Six C’s are also discussed throughout each session and embedded into delivery.

The Care Certificate Assessing Knowledge and Practice

This course has been developed to deliver the knowledge required for those staff whose roles involve assessing The Care Certificate.
Introduction of The Care Certificate provides clear evidence to employers, patients and people who receive care and support, that the health or social care worker has been trained and developed to specific set of standards. The Assessor is the person responsible for making the decision as to whether the Healthcare Support Worker or Adult Social Care Worker (HCSW/ASCW) have evidenced that they have met the standards set out in The Care Certificate. Those decisions will be made during an induction period of 12 weeks for new employees.  
Having a robust quality assurance system in place will ensure an assessor can support each learner to complete the certificate through the assessment of their demonstrated skills, knowledge and behaviours. This will lead them to knowing how to provide compassionate and high quality care and support.
Whilst completing The Care Certificate both knowledge and practice will be observed and assessed and the assessor will be responsible for documenting decisions that are auditable to support successful completion of the individuals Care Certificate. To assess The Care Certificate you will need to be familiar with the assessment process and be competent in the 15 standards they are assessing.
This course is delivered using a range of methods and resources including:
The Care Certificate standards, group discussions, small group activities and self-assessment
This course has been developed and mapped to:
The Care Certificate Framework


The Care Certificate Assessing Knowledge and Practice - Open Course

This course has been developed to deliver the knowledge required for those staff whose roles involve assessing the new Care Certificate.
Introduction of the Care Certificate provides clear evidence to employers, patients and people who receive care and support, that the health or social care worker has been trained and developed to specific set of standards. The Assessor is the person responsible for making the decision as to whether the Healthcare Support Worker or Adult Social Care Worker (HCSW/ASCW) have evidenced that they have met the standards set out in the Care Certificate. Those decisions will be made during an induction period of 12 weeks for new employees.
Having a robust quality assurance system in place will ensure an assessor can support each learner to complete the certificate through the assessment of their demonstrated skills, knowledge and behaviours. This will lead them to knowing how to provide compassionate and high quality care and support.
Whilst completing the Care Certificate both knowledge and practice will be observed and assessed and the assessor will be responsible for documenting decisions that are auditable to support successful completion of the individuals Care certificate.
To assess the care certificate you will need to be familiar with the assessment process and be competent in the 15 standards they are assessing.

The Care Certificate Standardisation for Assessors

The Care Certificate – Standardisation for Assessors
The Assessor is the person responsible for making the decision as to whether the Healthcare Support Worker or Adult Social Care Worker (HCSW/ASCW) have evidenced that they have met the standards set out in the Care Certificate.  
Whilst completing the Care Certificate both knowledge and practice will be observed and assessed and the assessor will be responsible for documenting decisions that are auditable to support successful completion of the individual’s Care certificate. 
Assessors will need to be able to evidence that their knowledge and own practice is current as well as being able to demonstrate that they have worked with other assessors within their organisation to look at the decisions made to ensure consistency across the organisation and against a specific set of standards. This is called standardisation.
Having a robust quality assurance system in place will ensure an assessor can support each learner to complete the certificate through the assessment of their demonstrated skills, knowledge and behaviours. This will lead them to knowing how to provide compassionate and high quality care and support.
This course is delivered using a range of methods and resources including:
Example completed Care Certificate workbooks, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
The Care Certificate Framework


The Role of the Health and Social Care Worker

This course has been developed to give new staff a greater understanding of their role as a Health and Social Care worker. Throughout their learning, they will gain knowledge around their responsibilities, how to work with others and understand preferences, wishes, and needs of the individuals they support. This knowledge will enable the learners to carry out effective care and support to the individuals they support.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, oral questions and small group activities
This course has been developed and mapped to:
The Care Certificate Framework
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
The Care Certificate Standard 1
And the following QCF unit:
The Role of the Health and Social Care Worker

The Wellbeing and Safeguarding of Vulnerable Customers

Excellent customer services should be applied to all customers, however, there may be times when some customers are more vulnerable and therefore may need adaptions to how you provide them with a service.
This course aims to improve the safety and wellbeing of vulnerable people by providing an awareness of safeguarding to those working in customer facing services. It will provide them with the knowledge they need to be able to identify signs of abuse or neglect and indicators for concern. There will be particular reference to Child Protection, Child Sexual Exploitation, Human Trafficking, Modern Slavery, Hate Crime, and Discrimination.
This course is aimed at those working within:
Retail and Banking
Hospitality and Catering
Travel, Tourism and Aviation
Transport
Sports and Recreation
Licensed Premises

Delivering first class customer services will be one of your organisations top priorities bringing benefits to the business as well as meeting a social responsibility within the community.
Benefits to the business include; returning customers, increased revenue, enhanced brand reputation, and compliance with the law.
For those businesses that can provide services accessible to all, regardless of an individual’s personal needs, this can provide an excellent competitive advantage.
For customer service staff it is important that they are given specialist training required to be able to assist all customers.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies.
This course has been developed and mapped to the following:
The Care Act 2014 Chapter 14 Safeguarding
The Children’s Act 2004
The Licensing Act 2003
And the following QCF unit:
Improve the customer relationship

Total Communication

This course has been developed for all staff who support individuals with specific communication needs. It provides the learner with the knowledge and skills that address personal interaction and the use of special methods and aids to promote communication. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and role plays
This course has been developed and mapped to:
Communication Bill of Rights
The Care Certificate Standard 6
And the following QCF unit:
Support Individuals with Specific Communication Needs


Training and Information Delivery Skills

This course has been developed for learners already in a role requiring them to present information or train others. Within the course, learners will have the opportunity to refresh current skills and develop new ones, supporting their confidence when delivering to either small or large groups.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, matching game and scenario based problem solving.
This course has been developed and mapped to the following:
Level 3 Award in Education and Training – Facilitate learning and development in groups
The Leadership Qualities Framework

Understanding Behaviours that Challenge Including Mental Health

This course has been developed to provide learners with the knowledge, understanding and skills required to promote positive behaviour and respond appropriately to incidences of what is seen as challenging behaviour. The course will also look into the main forms of mental health problems and explore the impact of mental health on behaviour. Learners will think about how individuals can be supported and how positive behaviour, mental health and wellbeing can be promoted. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Skills for Care: Supporting Staff Working with People who Challenge Services
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to Support Good Mental Health and Wellbeing in Adult Social Care

And the following QCF units:
Enable Individuals with Behavioural Difficulties to Develop Strategies to Change their Behaviour
Promote Positive Behaviour
Understand Mental Health Problems


Understanding The Care Certificate

This course has been developed to provide an introduction to The Care Certificate, including who developed it, why it was developed and how this can be implemented. This course explains how the Care Certificate forms part of an induction which an employer must provide legally and in order to meet the regulations from The Care Quality Commission with regards to The 5 Key Questions.
Learners will gain an understanding of how the Care Certificate will provide clear evidence that the health or social care worker been assessed against a specific set of standards. Learners will leave the course knowing how they will complete their Care Certificate and the responsibilities which are theirs and their employer‘s to ensure it is complete within the first 12 weeks of employment.
The standards cover the areas that are common to both the Health and Social Care workforces and meet the legal requirements for providers of regulated activities to ensure that their staff are suitably trained.
This course will give learners information around the assessment process of The Care Certificate and the various assessment methods which are used. They will discuss the process of CPD and the importance of keeping their CPD up to date.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, self-assessments, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Certificate Framework Document
The Care Certificate Assessor Document
The Care Certificate Self-Assessment Tool
The 6 C’s

Understanding the Care Certificate Standards and CPD for Managers, Assessors and Trainers

The Care Certificate provides clear evidence to employers, patients and people who receive care and support, that the health or social care worker has been trained and developed to specific set of standards. To support the Healthcare Support Worker or Adult Social Care Worker (HCSW/ASCW) to gain the most up to date knowledge Managers and Assessors must ensure that their own knowledge and practice is up to date.
This course has been designed to provide CPD activity for the 15 standards in the Care Certificate. This CPD activity will support Managers and Assessors to ensure that their knowledge is up to date and at the level required to support or assess the Care Certificate for each new employee. 
Within the session learners will explore the different ways in which CPD can be obtained, achieved and recorded to best evidence that their knowledge is current and at the required standard to support individuals completing their Care Certificate.
This course is delivered using a range of methods and resources including:
The Care Certificate standards, group discussions, example CPD entries, small group activities and self-assessment.
This course has been developed and mapped to:
The Care Certificate Framework

Values

This course has been developed for learners who work within Learning Disability services. It will look at past and present services, attitudes and practice, which will enable learners to understand, implement and promote the importance of value based practice and its role in improving services now and in the future.
This course is delivered using a range of methods and resources including:
Organisational value statements, group discussions, small group activities and historical time line activity.
This course has been developed and mapped to:
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
The Equality Act 2010
And the following QCF unit:
Introduction to Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings


Welfare and Benefits

This course has been developed to provide staff working within Supported Living, Domiciliary and Housing services with the knowledge required in order for them to be able to identify relevant welfare and benefits. The course will look at how to access these and the factors that are considered when deciding on an application. The knowledge gained from this course will support staff to confidently offer advice and guidance to the individuals they support.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, fact sheets and case studies.
This course has been developed and mapped to:
The Care Act 2014
Welfare Reform Act 2012 – revised 2015
Mental Capacity Act 2006
Equality Act 2010
and the following QCF unit:
Support individuals to manage their finances
Support individuals to access and manage direct payments

Working Safely with Violence and Aggression


This course has been developed to provide learners with the skills and knowledge required to ensure that they are supported to work safely in situations where customers and/or their families may display aggressive or violent behaviour. It will explore why people may become violent or aggressive, how this may be prevented or minimised and offer a range of coping strategies to support the worker to keep themselves safe. 
This course is delivered using a range of methods and resources including:
Role plays, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and Safety at Work Act 1974
Mental Health Act 2007 (Amended)
Health and Safety Executive Document: Violence at Work
NICE Guidelines: Violence and aggression: Short-term Management in Mental Health, Health and Community Settings
Skills for Care – The Common Core Principles to Support Good Mental Health and Wellbeing in Adult Social Care

And the following QCF unit:
Promote Positive Behaviour
Principles of Safeguarding and Protection in Health and Social Care


Working with Confidence

This course has been developed to provide learners with a better understanding of how to diffuse, manage and cope with anti-social behaviour. This course is aimed at staff who are supporting people who live in self-contained housing and have access to shared communal facilities.
Through discussion, learners will explore the options available to them to ensure they are safe and able to behave appropriately, professionally and socially at all times. Learners will get the opportunity to discuss the real life situations and dilemmas they face and with guidance, know what they need to do when faced with these or similar dilemmas in future.
The knowledge gained should support individuals to understand and promote positive behaviour, whilst responding appropriately to incidences of what is seen as anti-social behaviour. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Anti-Social Behaviour, Crime and Policing Act 2014
The Care Act 2014 
And the following QCF unit:
Promote Positive Behaviour


Working with Families and Building Effective Relationships

This course has been developed to support learners to understand the benefits of working with families and building effective relationships with them. The course will look closely at the factors that can impact on relationships, and the importance of building positive relationships.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and DVD clips of service users’ personal experiences
This course has been developed and mapped to:
The Care Certificate - Standard 1 Understand your role
and the following QCF unit:
Building positive relationships in health and social care

Working with People who have Sight Loss

This course has been developed to provide learners with an overview of the impact of sight loss for individuals and is suitable for anyone who supports people who are blind or visually impaired. It aims to increase awareness of the practical and emotional impact of having a sight loss. 
This course is delivered using a range of methods and resources including:
Sight impairment props, practical experiences, small group activities and group discussion.
This course has been developed and mapped to:
Guidance from the Royal National Institute of Blind People
And the following QCF unit:
Understand Sensory Loss 


Health and Safety

AED and CPR

This course has been developed to give learners the knowledge and skills to be able to use an AED (Automated External Defibrillator), perform CPR (Cardiopulmonary Resuscitation) and follow the process for managing a choking casualty. Learners will be supported to be able carry out these processes competently and with confidence.
Learners will have the opportunity to gain an accredited certificate that will last for 3 years. To renew their qualification in 3 years, learners will need to retake the course. It is recommended that learners attend annual refresher courses.
This course is delivered using a range of methods and resources including:
Group discussions, observation of practice, Q&A, practical activities, case studies and DVD clips.
This course has been developed and mapped to:
Resuscitation Council Guidelines
The Care Certificate – Standard 12 Basic Life Support

Anaphylaxis Awareness

An Anaphylactic shock, or anaphylaxis, is a life-threatening, serious allergic reaction to an allergen such as food substances or insect stings. If it is not treated appropriately it may cause death. This training is for qualified First Aiders and Emergency First Aiders to enable them to recognise and treat anaphylaxis safely and effectively.
When administering medication, it is important to recognise and differentiate between allergic reactions and the potentially life threatening anaphylactic reactions immediately. It is also essential to determine whether the individual has had an allergic or anaphylactic response to the medication in the past, prior to administration.
This course is suitable for all First Aiders and healthcare professionals as well as those in a high risk environment where such medication is available.
This course is delivered using a range of methods and resources including:
First Aid props, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Resuscitation Council Guidelines: Emergency Treatment of Anaphylactic Reactions

And the following QCF unit:
Emergency First Aid Skills 


COSHH Awareness Control of Substances Hazardous to Health

This course has been developed to look at COSHH within the workplace and gain an understanding of how this knowledge should be applied within their roles in the Health and Social Care sector. This course will benefit all staff whose job roles involve them working with substances that can be hazardous to health.
This course is delivered using a range of methods and resources including:  
COSHH data sheets, hazard notices and signs, group discussions and small group activities. 
This course has been developed and mapped to:
HSE Guidance on COSHH
HSE Guidance document Personal Protective Equipment at Work (Third edition)  
And the following QCF units:
Cleaning, Decontamination and Waste Management
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care


Emergency First Aid at Work (EFAW) One Day – Level 2 Award

This course is for all staff members who need to hold a First Aid certificate to support the First Aid needs of the organisation. A risk assessment of first aid needs may identify the need for Emergency First Aiders in the workplace, either as an addition to your First Aiders, or where the risk of your business is low.
This award satisfies the requirements of the Regulatory Body for First Aid - the Health and Safety Executive (HSE) and HSENI (Northern Ireland).
After attendance at this course learners will have the skills and knowledge to provide the organisation with emergency first aid cover that provides treatment to the people they support and their employee’s in a prompt, safe and effective manner and within the roles and responsibilities of their job role.
The certificate is valid for 3 years and will be issued to those who satisfy the criteria of ongoing practical assessments and successful completion of a multiple choice question paper.
As first aid methods and theories may change within the 3 years that a learner’s certificate is valid for, we therefore recommend that emergency first aiders undertake an annual refresher course of 3 hours. This will give them the opportunity to practice skills they may not have used since gaining their qualification and develop their knowledge around other injuries that they may have experienced. This will support the organisation to be constantly up to date with current first aid practice.
This course is delivered using a range of methods and resources including:
First Aid manikins, first aid kits, assessments, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and safety (First Aid) Regulations 1981 (as amended)
Resuscitation Council Guidelines
And the following QCF units:
Emergency First Aid skills
Contribute to Health and Safety in Health and Social Care

Emergency First Aid Skills

This course has been developed for learners to gain the knowledge and practical competences required to deal with the range of emergency first aid situations. Learners will be able to demonstrate the practical administration of safe, prompt and effective first aid in emergency situations. They will gain an insight as to how they will support the qualified first aider including stocking of equipment and record keeping.
This course is delivered using a range of methods and resources including:
First Aid manikins, First Aid kit, scenarios, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and Safety (First Aid) Regulations 1981 (as amended)
Resuscitation Council Guidelines
And the following QCF unit:
Emergency First Aid Skills 


Emergency First Aid Skills and Defibrillator Training

This course has been developed for learners to gain the knowledge and practical competences required to deal with the range of emergency first aid situations. Learners will be able to demonstrate the practical administration of safe, prompt and effective first aid in emergency situations. They will gain an insight as to how they will support the qualified first aider including stocking of equipment and record keeping. This course will also provide the learners with knowledge of AED functions and an understanding of the use of a defibrillator.
This course is delivered using a range of methods and resources including:
AED equipment, manikins, first aid kit, scenarios, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
Resuscitation Council Guidelines 
And the following QCF unit:
Emergency First Aid Skills


Emergency Lifting Cushion - Elk - Practical

This course is practical based and the equipment should be already in situ at the training venue.
This course has been developed for staff who have completed the theory part of moving and handling training and now require the practical skills to be able to use this equipment safely. The Elk is a compact, portable, battery powered emergency lifting cushion designed to assist an individual safely back to their feet after a fall. This key piece of emergency equipment minimises the risk of injury to both the individual and the staff. It prepares staff to take care of their back as well as safely supporting people to move. 
This course is delivered using a range of methods and resources including:
ELK cushion, practical excersises, small group activities and DVD clips.
This course has been developed and mapped to the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care


Evacumat Equipment The Practical Application of Emergency Evacuation

This course is practical based and designed to demonstrate and teach people how to safely support the evacuation of an individual who is unable to take part in their own evacuation from a building. Learners will get the opportunity to contribute to work based risk assessments relevant to their own work setting.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Provision and Use of Work Equipment Regulations 1998
And the following QCF unit:
Contribute to Health and Safety in Health and Social Care

Fire Safety Awareness

This course has been developed to increase awareness of fire safety at work. Attendees will get the opportunity to discuss the fire safety concerns they have with regards to the individual environments in which they work.
Learners will gain an understanding of the fire triangle, the different classifications of fire, their own responsibilities, and the responsibilities of others, relating to fire safety, the use of risk assessments in relation to Health and Safety and their own contribution to the risk assessment process. 
This course is delivered using a range of methods and resources including:
Fire safety signs, group discussions, risk assessment templates, small group activities and DVD clips.
This course has been developed and mapped to:
Regulatory Reform (Fire Safety) Order 2005 
The Government guidance – Fire safety risk assessment: Residential care Premises
The Care Certificate – Standard 13 – Health and Safety 
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care 


Fire Safety Awareness – Supported Living

This course has been developed to increase awareness of fire safety at work. Attendees will get the opportunity to discuss the fire safety concerns they have with regards to the individual environments in which they work.
Learners will gain an understanding of the fire triangle, the different classifications of fire, their own responsibilities, and the responsibilities of others, relating to fire safety, the use of risk assessments in relation to Health and Safety and their own contribution to the risk assessment process. 
This course is delivered using a range of methods and resources including:
Fire safety signs, group discussions, risk assessment templates, small group activities and DVD clips.
This course has been developed and mapped to:
Regulatory Reform (Fire Safety) Order 2005 
The Care Certificate – Standard 13- Health and Safety 
And to the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care 


Fire Safety for Homecare Workers

This course has been developed to increase awareness of fire safety at work. Attendees will get the opportunity to discuss the fire safety concerns they have with regards to the individual environments in which they work.
Learners will gain an understanding of the fire triangle, the different classifications of fire, their own responsibilities, and the responsibilities of others, relating to fire safety, the use of risk assessments in relation to Health and Safety and their own contribution to the risk assessment process. 
This course is delivered using a range of methods and resources including:
Fire safety signs, group discussions, risk assessment templates, small group activities and DVD clips.
This course has been developed and mapped to:
Regulatory Reform (Fire Safety) Order 2005 
The Care Certificate – Standard 13 – Health and Safety 
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care 


Fire Safety Principles Level 2 Award CIEH

This course will benefit anyone in the workplace who has been appointed to carry out fire safety tasks on behalf of the employer.  This qualification is widely accepted as evidence of Fire Warden/Marshall status.
The learners are assessed by an examination paper consisting of 30 multiple choice questions to be completed in one hour under examination conditions.
Learners who achieve 20 or more correct answers will pass the examination and receive a certificate.
This course is delivered using a range of methods and resources including:
Fire safety signs, group discussions, risk assessment templates, small group activities and DVD clips
This course has been developed and mapped to:
Regulatory Reform (Fire Safety) Order 2005 
The Care Certificate Standard 13 
And to the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care 


Fire Warden Including Level 2 CIEH Award in Fire Safety Principles

This Fire Warden course had been developed for those staff who have been identified as someone who is taking on the role of a Fire Warden within their place of work, on behalf of their employer.
This course includes the Level 2 Award in Fire Safety Principles. Learners are assessed by an end of course assessment paper consisting of 30 multiple choice questions, which is marked externally by CIEH and learners who achieve 20 or more correct answers will gain this award.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, DVD clips and practical activities
This course has been developed and mapped to:
The Regulatory Reform (Fire Safety) Order 2005
And the following QCF unit:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care 


First Aid at Home

This course has been developed for learners to gain the knowledge and practical competences required to deal with the range of emergency first aid situations at home. Learners will be able to demonstrate the practical administration of safe, prompt and effective first aid in emergency situations. They will gain an understanding of the importance of the stocking of equipment and record keeping.
This course is delivered using a range of methods and resources including:
First Aid manikins, First Aid kit, scenarios, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and Safety (First Aid) Regulations 1981 (as amended)
Resuscitation Council Guidelines
And the following QCF unit:
Emergency First Aid Skills

First Aid at Work (FAW) Three Day Level 3 Award

This course is for all staff members who have been designated as the First Aider at Work.  It supports learners to gain a qualification to the highest level of First Aid at Work, and which meets the statutory requirements of the Health & Safety (First Aid) regulations 1981.
This comprehensive three day course covers a wide range of First Aid emergencies, enabling all participants to deal with an emergency situation with confidence in a prompt, safe and effective way.
Assessment & Certification
Assessment of learning is ongoing throughout the course by the instructor through discussion, questioning, individual and group activities, practical work, observations and a multiple choice questions paper. 
This course is fully accredited and on successful completion, learners will receive a 3 year qualification from our awarding body.
To ensure this qualification is kept in date, a three yearly, two day refresher course will need to be undertaken to re-qualify.
It is a recommendation by the HSE and HSENI, that the learners consider an annual 3 hour refresher.
This course is delivered using a range of methods and resources including:
Practical activities, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and Safety (First Aid) Regulations 1981 (as amended)
Resuscitation Council Guidelines 

The Care Certificate Standard 12


First Aid at Work Refresher (FAW) – Two Day Requalification – Level 3 Award

This course is for all staff members who are the designated First Aider at Work and who are required to keep this qualification ‘live’. This comprehensive two day course covers a wide range of First Aid emergencies, which will support learners to refresh their knowledge and bring practice up to date. It supports learners to gain a qualification to the highest level of First Aid at Work, and which meets the statutory requirements of the Health & Safety (First Aid) regulations 1981.
The course may be taken up to three months before the First Aider’s certificate expiry date but cannot be taken any later than 28 days after the expiry date.  All successful learners will be issued with an accredited First Aid at Work Certificate, lasting for a period of 3 years, along with a wallet-sized plastic card detailing their qualification.

Food Hygiene Awareness

This course has been developed as a basic level course for all staff who are involved in serving food and providing advice, guidance and prompts to the individuals they are supporting when purchasing, storing, preparing and cooking meals. 
This course is delivered using a range of methods and resources including:
Fact or fiction game, group discussions, small group activities and individual assessments.
This course has been developed and mapped to:
The Care Certificate Standard 8
Health and Safety at Work Act 1974
Food Safety Act 1990
Food Standards Agency: Safer Food Better Business 
And the following QCF unit:
Meet Food Safety Requirements when Providing Food and Drink for Individuals
Support Individuals to Eat and Drink
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care


Food Hygiene, Diet and Nutrition

This course is for all learners who support individuals with their nutritional and dietary needs, including safe handling of food. Learners will develop their knowledge of nutritional requirements and they will be able to demonstrate an understanding of good nutritional requirements to support individuals to eat and drink well.  
This course is delivered using a range of methods and resources including:
The Eat Well Plate, food hygiene a-z game, group discussions and DVD clips.
This course has been developed and mapped to:
NICE Guidelines for Nutrition
And the following QCF unit:
Support Individuals to Eat and Drink


Food Safety in Catering Level 2 Award

This Award is aimed at staff who are working within a variety of Health and Social Care environments from residential care to supported living services.  
Food safety is the responsibility of everyone who is involved in the storage, preparation, cooking, serving and handling of food. The topics covered in this award are regarded by the Food Standards Agency as being important to maintaining good practice in the production of safe food.
This qualification is assessed with a 30 question, multiple choice questionnaire which is externally marked. Learners will need to achieve 20 or more correct answers to gain this qualification. 
Learners will need to bring with them on the day photographic identification which will be confirmed as seen by the trainer on the day.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and practical activities
This course has been developed and mapped to:
Food Safety Act 1990
Food Hygiene Regulations 2006
Food Standards Agency: Safer Food Better Business
And the following QCF units:
Meet Food Safety Requirements when Providing Food and Drink for Individuals
Support Individuals to Eat and Drink
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care


Health and Safety

This course has been developed to look at the Health and Safety within the workplace. It provides the learner with knowledge required to carry out their work safely and to promote and implement Health and Safety in their work setting.
The course is delivered using a range of methods and resources including:
HSE fact sheets, hazard spotting game, risk assessment templates, group discussions and small group activities.
This course has been developed and mapped to the following:
HSE Guidance – Involving Your Workforce and;
Memorandum of Understanding between the Care Quality Commission, the Health and Safety Executive and Local Authorities in England
Skills for Care – Domiciliary Care Lone Working Safety Guide
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care

Health and Safety Refresher

This course has been developed to update the learner’s knowledge of Health and Safety issues within the workplace. It provides the learner with the knowledge required to carry out their work safely in their work setting. As a refresher course, the content will focus on any legislation, regulation or sector specific Health and Safety updates and how changes will affect our current working practice.
This course is delivered using a range of methods and resources including:
Media articles, hazard spotting game, self-assessment, group discussions, small group activities and HSE case studies. 
This course has been developed and mapped to:
HSE Guidance Documents:
Involving your Workforce in Health and Safety and, 
Personal Protective Equipment at Work (Third Edition)
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care


Health and Safety and Medical Support

This course has been developed to support learners to gain an understanding of Health and Safety in the Health and Social Care sector. This session will also provide staff with the knowledge and skill required to provide medical support to the people they are supporting until qualified first aid help arrives.
The course is delivered using a range of methods and resources including: 
Role play, hazard spotting game, group discussions, small group activities and DVD clips 
This course has been developed and mapped to:
HSE Guidance – Involving Your Workforce and;
Memorandum of Understanding between the Care Quality Commission, the Health and Safety Executive and Local Authorities in England
Skills for Care – Domiciliary Care Lone Working Safety Guide
And the following QCF units:
Emergency First Aid at Work
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care


Health and Safety Awareness

This course is designed to look at the Health and Safety within the workplace. It provides the learner with knowledge required to carry out their work safely and to promote and implement Health and Safety in their work setting.
This course is delivered using a range of methods and resources including: 
HSE fact sheets, HSE case studies, group discussions, small group activities and DVD clips 
This course has been developed and mapped to:
HSE Guidance Documents:
Involving your workforce in Health and Safety and, 
Personal Protective Equipment at Work (Third Edition)
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care


Health and Safety for Managers

This course has been developed to look at Health and Safety within the workplace. It is aimed at Managers who have a responsibility for the overall management of Health and Safety within the services that they manage. This course will support Managers to explore how to adapt their approach to Health and Safety according to the services they may manage, including residential care, supported living, day services and individuals homes within the community.
This course is delivered using a range of methods and resources including:
HSE fact sheets, hazard spotting game, risk assessment templates, group discussions and small group activities. 
This course has been developed and mapped to:
HSE Guidance Documents:
Involving your Workforce in Health and Safety and, 
Personal Protective Equipment at Work (Third Edition)
Memorandum of Understanding between the Care Quality Commission, the Health and Safety Executive and Local Authorities in England
This course has been developed and mapped to the following QCF unit:
Develop Health and Safety and Risk Management Policies, Procedures and Practices in Health and Social Care


Health and Safety, Fire and Infection Control for Supported Living Services

This course has been developed to support learners to understand Health & Safety, Fire and Infection Control within the environments in which they work. It provides the learner with the knowledge of how to adapt Health and Safety legislation to ensure safe practice, and within the organisations agreed ways of working.  
This course will support the learners to promote and empower, the individuals they are supporting, to take responsibility for Health and Safety and Fire safety within their own homes. Attendees will get the opportunity to discuss the concerns they have with regards to the individual environments in which they work. Learners will gain an understanding of the fire triangle, the different classifications of fire, their own responsibilities, and the responsibilities of others, relating to fire safety, the use of risk assessments in relation to Health and Safety and their own contribution to the risk assessment process. 
This course is delivered using a range of methods and resources including:   
Case studies, group discussions, small group activities and DVD clips 
This course has been developed and mapped to:
HSE Guidance Documents: 
Involving your Workforce in Health and Safety 
Personal Protective Equipment at Work (Third Edition)
Regulatory Reform (Fire Safety) Order 2005 
The Government Guidance – Fire Safety Risk Assessment: Residential Care Premises
The Care Certificate – Standard 13 – Health and Safety 
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care
The Principles of Infection Prevention and Control
Cleaning, Decontamination and Waste Management


Health and Safety, Fire and Risk Assessments

This course has been developed to support learners to understand Health & Safety, Fire and Risk Assessments within the boundaries of their own roles. This course is suitable for staff that have attended full courses in each of the subjects and are looking for refresher training. If the learner is working in services such as Supported Living or supporting people within their own homes, then this may be used as an introduction to the subject areas.
This course is delivered using a range of methods and resources including:
Risk assessment template, hazard identification game, HSE fact sheets for research activitiy, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
HSE Guidance Documents:
Involving your Workforce in Health and Safety and
Personal Protective Equipment at Work (Third Edition)
Regulatory Reform (Fire Safety) Order 2005
The Government Guidance – Fire safety Risk Assessment: Residential Care Premises
The Care Certificate – Standard 13 – Health and Safety
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care

Infection Control

This course has been developed to introduce learners to national and local policies in relation to infection control. The focus of this course is to explore situations faced in everyday work tasks whilst working in environments which present risks, such as residential care homes, hospitals and working within the community in peoples own homes.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been mapped and developed to:
HSE Guidance document Personal Protective Equipment at Work (Third edition)
and the following QCF units:
The Principles of Infection Prevention and Control
Cleaning, Decontamination and Waste Management
Contribute to Health and Safety in Health and Social Care
Promote and implement Health and Safety in Health and Social Care

Infection Control Champion Including Level 2 CIEH Award in Hygiene in Health and Social Care

This course will support learners who have, or will have, a designated role as the Infection Control Champion within their organisation. The focus of this course is to gain the skills and knowledge required to champion and promote good practice in the prevention and control of infection whilst working in environments which present risks, such as residential care homes, hospitals and working within the community in peoples own homes.
Attendance at this course will include a multiple choice assessment which, on successful completion, will lead to a CIEH certificate for Level 2 Award in Hygiene in Health and Social Care.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
HSE Guidance document Personal Protective Equipment at Work (Third edition)
And the following QCF units:
Lead and Manage Infection Prevention and Control within the Work Setting
The Principles of Infection Prevention and Control
Cleaning, Decontamination and Waste Management
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care

Infection Control Champions

This course has been developed to support staff who have been identified as a workplace infection control champion. Learners will gain a greater understanding of infection prevention and control, the requirements of legislation and regulations and how to support these in the workplace.
The Health and Social Care Act 2008 – Code of Practice on the prevention and control of infections and related guidance state: ‘Good infection prevention (including cleanliness) is essential to ensure that people who use health and social care services receive safe and effective care. Effective prevention and control of infection must be part of everyday practice and be applied consistently by everyone.
The knowledge gained from this course will support champions to promote good practice in the prevention and control of infection whilst working in environments such as residential care homes, hospitals, supported living services and homecare services. 
This course is delivered using a range of methods and resources including:
Practical activities, group discussions, worksheets and small group activities
This course has been developed and mapped to:
DoH – The Health and Social Care Act 2008 – Code of Practice on the prevention and control of infections and related guidance
The Care Certificate Standard 15
And the following QCF unit:


Infection Control for Managers

This course has been developed to support Managers to gain a greater understanding of outcome 8 of CQC Essential Standards of Quality and Safety and The Health and Social Care Act 2008 ‘Code of Practice for the Health and Adult Social Care on the Prevention and Control of Infections and Related Guidance’. 
The focus of this course is to gain the skills and knowledge required to promote good practice in the prevention and control of infection whilst working in environments which present risks, such as residential care homes and hospitals.
This course has been developed and mapped to the following QCF units:
The principles of infection prevention and control
Cleaning, decontamination and waste management
Contribute to Health and Safety in Health and Social Care
Promote and implement Health and Safety in Health and Social Care

Infection Control, Pressure Area and Continence Care

This course will introduce learners to national and local policies in relation to infection control.  The focus of this course is to explore infection control including pressure area and continence care.  
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and documentation examples
This course has been developed and mapped to:
The Health and Social Care Act 2008 Code of Practice on the Prevention and Control of Infections and related Guidance
NICE Guidelines: Pressure Ulcers: Prevention and Management
The Care Certificate Standard 15
And the following QCF units:
The Principles of Infection Prevention and Control
Cleaning, Decontamination and Waste Management
Undertake Agreed Pressure Area Care
Support Individuals to Manage Continence 


Lone Working and Personal Safety

This course has been developed to raise awareness of the importance of personal safety for lone workers. Learners will be able to identify areas of risk and look at practical solutions to avoid or minimise risk within their own working environments.

This course is delivered using a range of methods and resources including:
HSE case studies, group discussions, small group activities, hazard identification games and completion of a personal action plan.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Management of Health and Safety at Work Regulations 1999
HSE Guidance on the Risks of Lone Working
And the following QCF units:
Contribute to Health and Safety in Health and Social Care

Manual Handling Loads

This course has been developed for all learners involved in manual handling of loads. It prepares staff to take care of their back both in and out of work.  This training covers both theoretical and practical aspects of manual handling. 

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, models of the spine and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
And the following QCF unit:
Promote and Implement Health and Safety in Health and Social Care


Moving and Handling for Personal Assistants and Homecare Workers

This course has been designed for Homecare Workers working in Adult Social Care who support individuals in their own homes.  It incorporates guidance from ‘Guide to Handling of Patients 6th edition’ which sets out a person centred approach by balancing safety, dignity and enablement with the prevention and management of work related multiple skeletal  disorders in health and social care workers.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and practical use of moving and handling equipment including sliding sheets, handling belts, turntable and a hoist.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care
Introduction to Personalisation in Social Care 
Principles of Self-directed Support 


Moving and Handling Individuals and Loads

This course has been developed for staff who have a responsibility for both moving and handling people and loads. It prepares staff to take care of their back both in and out of the workplace. It is based upon the ‘Guide to Handling of Patients 6th edition’. The course comprises of both theoretical and practical work.  
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, spinal models, sliding sheets, handling belts, turntables and hoists.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care

Moving and Positioning for Occupational Therapists Refresher

This course is an intensive workshop which provides the tools needed for Occupational Therapists (OTs) to carry out manual handling risk assessments and implement safe systems of work for moving and assisting people to move. This workshop will provide knowledge and skills based on current best practice to enable OTs to be effective in their role of prescribing manual handling equipment to formal and informal carers.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies, self-assessment, spinal models, sliding sheets, handling belts, turntables, hoists and a range of service specific equipment.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care

Moving and Positioning Individuals and Back Care

This course has been developed for staff who have a responsibility for moving and handling people. It prepares staff to take care of their back both in and out of the workplace. It is based upon the ‘Guide to Handling of Patients 6th edition’. The course comprises of both theoretical and practical work.  

This course is delivered using a range of methods and resources including:

  • Group discussions
  • small group activities
  • DVD clips
  • sliding sheets
  • handling belts
  • hoists.

This course has been developed and mapped to:

  • The Care Certificate Standard 13
  • Health and Safety at Work Act 1974
  • Manual Handling Operations Regulations 1992
  • Lifting Operations and Lifting Equipment Regulations 1998

And the following QCF units:

  • Move and Position Individuals in Accordance with their Plan of Care
  • Promote and Implement Health and Safety in Health and Social Care

Moving and Positioning Individuals and Back Care Refresher

This course has been developed for staff who have previously attended a full Moving & Positioning Individuals and Back Care course. It updates them on any changes that have occurred to the ‘Guide to Handling of Patients 6th edition’ and requirements of Health & Safety legislation. As a refresher course, this training requires staff to take part in group work demonstrating their current knowledge and practice, and supports them to adapt their current practice within the specialism of their roles. The focus is on supporting learners to update their knowledge and practice through group work delivery.
This course is delivered using a range of methods and resources including:
Role play, group discussions, small group activities, slide sheets, handling belts, turntable and hoist.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care

Moving and Positioning Individuals and Back Care Theory

This course has been developed for staff who have a responsibility for moving and handling people and loads. It prepares staff to take care of their back both in and out of the workplace. It is based upon the ‘Guide to Handling of Patients 6th edition’. The course is theory based.  
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, spinal models and individual assessments.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care


Moving and Positioning Individuals Practical

This course has been developed for staff who have completed the theory part of this training through other learning, for example e-learning. The course comprises of practical work and it is based upon the ‘Guide to Handling of Patients 6th edition’.  It prepares staff to take care of their back both in and out of work as well as safely supporting people to move. This course is practical based.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, self-assessment, spinal models, sliding sheets, handling belts, turntables and hoists.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care


Moving and Positioning Individuals Professional Trainer Programme

This programme has been developed for staff with a responsibility for training others in Moving and Positioning people within their workplace. It is designed to support organisations with an in-house training provision as well as those working as independent trainers.
Having a qualified Moving and Positioning trainer within an organisation will support the ongoing training needs across the business as well as continuous improvements in practice. Trainers will be able to deliver sessions to groups of staff as well as work one-to-one with individuals where their practice may need developing.

Having quality internal training provision can support organisations to access the training they need more quickly, at a time that is right for them and in a more cost efficient way than accessing an external provider.

Within this programme, learners will develop the skills required to understand training demands for moving and positioning individuals across your business, to ensure that your trainers are embedding this within their delivery. The health and care needs of the individuals you support frequently change and therefore as a business you need to ensure that the skills of your staff teams are kept up to date with these changes.

It is therefore essential that your Moving and Positioning trainers truly understand the importance of using a whole range of delivery methods, including real case studies from within your own organisation. This will ensure that practice is developed not only in line with occupational standards, but also considering the specific needs of all individuals your staff support, which will lead to improved well-being and quality of life.

The Moving and Positioning element of the programme comprises of both theoretical and practical work, and trainers will learn how to support staff to take care of their back as well as safely and effectively move and position the individuals they support.
An in-house trainer will also be available to support families, friends and unpaid carers to ensure they are offered necessary advice and training on how to work with individuals and effectively communicate with them.

Programme Duration
This 4 day programme will provide learners with the necessary skills and knowledge to plan, deliver, and evaluate teaching and learning sessions for moving and positioning individuals in a variety of teaching or training contexts.

Programme Requirements
To attend this programme, learners will require experience of working with individuals who require support to move and reposition, and a passion for developing the skills and practice of others.
A pre programme registration form will need to be completed

Delivery Methods
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies, scenario based activities, DVD clip, learner action plans and Moving and Positioning equipment including sliding sheets, handling belts, hoists and a variety of other service specific equipment.

This course has been developed and mapped to:
The Care Certificate Standard 13 – Health and safety
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
The 6c’s
VAK Learning Styles Self-Assessment Questionnaire
The Leadership Qualities Framework

and the following QCF units and qualification:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care
Level 3 Award in Education and Training

Moving and Positioning of Bariatric People

This specialist course has been developed to enable learners to supplement their basic moving & handling skills. By developing the practical skills and knowledge required this will enable them to move and handle bariatric people more efficiently. This will lead to an improvement in the quality of care practice & minimise the risk of injury to themselves and the person being assisted/handled.  
All staff attending this session should already have attended a Moving and Handling/Positioning training session.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, self-assessment, sliding sheets, hoists  and DVD clips.
This course has been developed and mapped to:
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care


Moving, Handling and Positioning for Clinical Staff

This course is for clinical staff who have a responsibility for moving, handling and positioning people within a nursing care environment.
It prepares staff to take care of their back both in and out of the workplace and to support each individual they work with to be moved and positioned in accordance with their plan of care. It is based upon the ‘Guide to Handling of Patients 6th edition’. The course comprises of both theoretical and practical work.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips, sliding sheets, handling belts and hoists.
This course has been developed and mapped to:
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care

Paediatric First Aid Two Day Level 2 Award

This course has been developed for those who are working with children and infants up to the age of 8 years. It will be of particular interest to Teachers, Child Minders, Crèche Assistants, Playgroup personnel and anyone else who has a responsibility for the welfare of children and infants whilst in their care.
This two day course satisfies the guidelines and criteria as laid down by the Early Years Foundation Stage (EYFS) and OFSTED. It is therefore ideal for individuals who wish to gain a nationally accredited Level 2 Award.
In order to obtain this qualification, you must attend both days and complete the 2 units of accreditation.
Assessment & Certification
Assessment of learning is ongoing throughout the course by the instructor through discussion, questioning, individual and group activities, practical work, observations and a multiple choice questions paper.
This course is fully accredited and on successful completion, learners will receive a 3 year qualification from our awarding body.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and Safety (First Aid) Regulations 1981 (as amended)
Resuscitation Council Guidelines

Paediatric First Aid – One Day – Level 3 Award

This course has been developed for those who are working with children and infants. This qualification is a 1 day introduction to paediatric first aid and will give learners the knowledge and competence to administer first aid and basic life support. 
Assessment & Certification
Assessment of learning is ongoing throughout the course by the instructor through discussion, questioning, individual and group activities, practical work, observations and successful completion of a multiple choice questions paper. 
This course is fully accredited and on successful completion, learners will receive a 3 year qualification from our awarding body.
This course is delivered using a range of methods and resources including:
First Aid manikins, scenarios, first aid kits, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 12
Health and Safety (First Aid) Regulations 1981 (as amended)


Risk Assessing for Managers

This course has been developed for learners who have a responsibility for ensuring positive outcomes are achieved for the individuals being supported.  It explores how to balance Health and Safety requirements and positive risk taking when looking at risk management.
Learners will get the opportunity to complete both Health and Safety and positive risk taking documents that can be used to evidence and support staff to know what actions to take to ensure a positive outcome.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Management of Health and Safety at Work Regulations 1999
Health and Safety Executive’s Five Steps to Risk Assessment
And the following QCF units:
Develop Health and Safety and Risk Management Policies, Procedures and Practices in Health and Social Care
Understand Positive Risk Taking 


Risk Assessment Awareness

Risk assessments are a legal requirement in the workplace where 4 or more people are employed. In order for these to be effective it is essential that those involved in compiling the assessments have a good understanding of how and why these are carried out within the organisation. This course will benefit all staff whose job role involves them working to, and involvement in, completion of risk assessments within their workplace.
This course is delivered using a range of methods and resources including:
Risk assessment template, risk rating matrix, group discussions, small group activities and hazard identification game.
This course has been developed and mapped to:
Management of Health and Safety at Work Regulations 1999
Health and Safety Executive’s Five Steps to Risk Assessment
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and Implement Health and Safety in Health and Social Care
Contribute to Support of Positive Risk Taking for Individuals


Housing

An Introduction to Multiple Conditions for Housing Teams

This course has been developed to give learners an insight into a wide range of conditions and how each condition can affect an individual in different ways.  It is important that learners know how to begin to recognise these conditions as this may have an impact on their living arrangements if individuals do not gain support to be signposted to the appropriate services. 
Within the Care Act 2014 it focuses on meeting individual’s needs and recognises that modern care and support can be provided in a number of ways. Guidance accompanying the Act, shows that when agencies involved in housing, health and social care work together they have more success than when acting alone.
This course is delivered using a range of methods and resources including:
A variety of condition fact sheets for research activity, Case studies, scenarios, group discussions and small group activities.
This course has been developed and mapped to the following QCF units:
Support Individuals with Multiple Conditions and/or Disabilities 
Understand How to Support Individuals with Autistic Spectrum Conditions 
Understand Mental Health Problems 
Understand the Process and Experience of Dementia 
Understand Physical Disability
Understand the Context of Supporting Individuals with Learning Disabilities  


Assistive Technology within Housing

This course has been developed to support learners to gain knowledge of assistive technology that is available, and how this can support people with a range of health care needs to live as independently as possible within their own homes.
This course is delivered using a range of methods and resources including:
Assistive technology aids, small group activities, action plans and group discussions.
This course has been developed and mapped to:
Skills for Care – Technology to Care
And the following QCF units:
Support the use of assistive technology


Care and Support Planning for Housing

This course has been developed to provide the learner with the knowledge and skills required to implement and practice recording, storing, sharing and accessing information within care and support plans and, where appropriate, tenancy agreements.  We will look at how person centred thinking affects provision of health, social care and housing services and how care/support plans should support this.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Delivering care and Support Planning – Supporting the Implementation of the Care Act 2014
And the following QCF units:
Contribute to care planning and review
Develop, implement and review care plans with individuals 
Promote good practice in handling information in Health and Social Care settings


Common Core Principles of Dignity for Housing

This course has been developed to support learners with the knowledge of how the application of professional attitudes and values can enable them to deliver a personalised service and provide support where dignity is at the very heart of all they do.  It will introduce equality, diversity and inclusion which are also fundamental to staff roles within a variety of housing services. 
This course is delivered using a range of methods and resources including:
Small group activities, case studies,  DVD clips, Skills for Care Common Core Principles for Dignity resources and The Dignity Challenge resources
This course has been developed and mapped to:
Common Core Principles for Dignity – Skills for Care
And the following QCF units:
Promote equality and inclusion in Health, Social Care or children’s and young people’s settings


Customer Care in the Housing Context

This course has been developed for those working within the housing sector and is about how they deliver a consistent and reliable service to customers. As well as being good with people, the learner needs to work with their organisation’s service systems in order to meet or exceed customer expectations. The learner will prepare to deal with different types of customers in different circumstances and check that what they have done has met customer expectations. To meet this standard they have to deliver excellent customer care over and over again.
This course is delivered using a range of methods and resources including:
Scenarios, complaints procedure, company values statement, small group activities and DVD clips.
This course has been developed and mapped to:
Health Watch My expectations for raising concerns and complaints
DOH A guide to Better Customer Care
And the following QCF unit:
Deliver reliable customer service

Equality, Diversity and Inclusion for Housing

This course has been developed to support learners working within the housing sector to gain the knowledge and understanding of how and why equality, diversity and inclusion should be implemented.  It explores how the application of these are fundamental to providing a supporting and empowering role to individuals using a range of housing services.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, workbooks and DVD clips.
This course has been developed and mapped to:
The Equality Act 2010
The Care Certificate Standard 4
And the following QCF unit:
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings


Fluids and Nutrition in Housing

This course has been developed for learners to gain an understanding of how people are affected by a lack of good fluid and nutrition care. Learners will develop an understanding of what are seen to be good nutritional requirements and fluid intake, in accordance with each individual’s needs and preferences.  Staff working within housing services may have limited contact with the individuals they are supporting and it is essential that they are able to identify and support individuals to access any services they require for them to eat and drink well.
This course is delivered using a range of methods and resources including:
Small group activities, case studies, workbooks and DVD clips.
This course has been developed and mapped to:
NICE Guidelines for Nutrition
DOH Nutrition Legislation Sheet
The Care Certificate Standard 8
And the following QCF unit:
Support Individuals to Eat and Drink


Independent Living for Housing

This course has been developed for those working in the housing sector to develop their understanding and skills around independent living and give them an insight into what support is required to enable individuals to live independently within the community. Learners will be encouraged to explore how they can support individuals by assisting them to develop their skills in areas such as health and safety awareness, shopping and budgeting, cooking and accessing community services.         
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies.
This course has been developed and mapped to:
The Future of Independent Living Fund
The Care Act 2014
And the following QCF units:
Support individuals to live at home
Support individuals to manage their finances 
Work in partnership with families to support individuals 
Support individuals to access and manage direct payments


Integration for Housing, Health and Social Care

Many people who have complex care needs receive health and social care services from multiple providers and in different care settings, without appropriate co-ordination or a holistic perspective. Person centred, co-ordinated care and support is essential to improving outcomes for people who use health and social care services. This course has been developed to give learners the opportunity to gain knowledge around integrated care and its benefits on the individual.
With new duties on integration outlined in The Care Act 2014, it is increasingly recognised that recovery from illness and maintenance of good health is determined by a range of factors outside health services. Evidence from the field, along with regulations and guidance accompanying the Act, shows that when agencies involved in housing, health and social care work together they have more success than when acting alone.
This course is delivered using a range of methods and resources including:
Case studies, action plans, group discussions and small group activities.
This course has been developed and mapped to:
DOH 2010 to 2015 government policy: health and social care integration 
And the following QCF units:
Lead the management of transitions
Understand partnership working 


Lone Working and Personal Safety within Housing

This course has been developed for those working in the housing sector to raise awareness of the importance of personal safety for lone workers. Learners will be able to identify areas of risk and look at practical solutions to avoid or minimise risk within their own working environment.
This course is delivered using a range of methods and resources including:
HSE case studies, group discussions, small group activities, hazard identification games and completion of a personal action plan.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Management of Health and Safety at Work Regulations 1999
HSE Guidance on the Risks of Lone Working
And the following QCF units:
Contribute to Health and Safety in Health and Social Care
Promote and implement Health and Safety in Health and Social Care

Mental Health Conditions for Housing

This course has been developed to support learners working within housing services to gain an understanding of the main forms of mental health problems, according to the psychiatric classification system. The focus of the course is on understanding the different mental health conditions and knowing what support they can be offered within the boundaries of their job role.  It also considers the benefits of early intervention in promoting mental health and well-being.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clip of personal experiences.
This course has been developed and mapped to:
The Care Certificate Standard 9
The Government document – No Health without Mental Health
Skills for Care – Common Core Principles to Support Good Mental Health and Wellbeing in Adult Social Care
The Pursuit of Happiness: A New Ambition for our Mental Health
CQC Report: Right Here, Right Now
And the following QCF units:
Understand Mental Health problems


Motivational Interviewing

This course has been developed to give learners an awareness of what Motivational Interviewing is and how to use it effectively. Motivational Interviewing is a directive, person-centred counselling style which has been designed to explore and resolve ambivalence to change. This is not a technique of direct persuasion as persuasion is seen as an external force that does not lead to permanent changes in peoples’ behaviour. 
This course supports individuals to clarify their understanding and to develop a model of motivational interviewing that supports their specific context. 
Motivational interviewing is being increasingly used in the areas of health promotion, public health and primary care to support lifestyle/behaviour change. When first developed two decades ago, it was used mainly in the fields of addiction and substance misuse. 
This course is delivered using a range of methods and resources including: 
Group discussion and team feedback, individual written activities, practical activities using scenarios, PowerPoint and an end of course assessment. 
This course has been developed and mapped to:
NICE Guidelines on Motivational Interviewing 


Professional Relationships and Boundaries in Housing

For staff to work positively and constructively they need to have a good understanding of the boundaries the housing sector require of them. Both Government and individual organisations have expectations of standards that everyone working within this sector need to be aware of and practice. This course will provide the knowledge required to work to, and within, these boundaries.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and role play.
This course has been developed and mapped to:
The Data Protection Act 1998
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
The Care Certificate Standards 1 and 3
And the following QCF units:
The Role of the Health and Social Care Worker 
Introduction to Duty of Care
Understand partnership working 


Reablement for Housing

Reablement is about supporting people to become more independent and improve their quality of life. It gives adults the opportunity and confidence to re-learn and regain some of the skills they may have lost because of poor health, disability or impairment or after a spell in hospital or problems at home.  
Reablement is different to traditional homecare because it focuses on helping individuals learn or relearn how to do everyday tasks for themselves rather than others doing the tasks for them. This course is aimed at those working in the housing sector and will give them the knowledge and skills they need to support someone through the processes of reablement.
This course is delivered using a range of methods and resources including:
Small group activities, action plans, support plans and DVD clips.
This course has been developed and mapped to:
Age UK Intermediate Care and Reablement
RFA Reablement: A guide for frontline staff
And the following QCF units:
Support individuals to live at home


Safeguarding Adults at Risk for Housing

This course has been developed for learners who have not previously attended a Safeguarding Adults at Risk course. It is aimed at those working in the housing sector and will give learners an insight into the different categories of abuse and abuse indicators and the knowledge and skills to be able to respond to allegations of abuse in the correct way.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, Safeguarding Adult Reviews and enquiry forms.
This course has been developed and mapped to:
The Care Act 2014
The Care Certificate Standard 10 and 11
Making Safeguarding Personal 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Safeguarding and Protection of Children and Adults at Risk for Housing

This course has been developed for learners who have not previously attended a Safeguarding Children and Adults at Risk course. It is aimed at those working in a wide range of settings including residential care services, hospitals, education settings and working within the community in peoples own homes. Attending this course will support learners to become familiar with current requirements to support the Safeguarding of Children and Adults at Risk.
This course is delivered using a range of methods and resources including:
Legislative fact sheets for research activity, scenarios, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
The Children’s and Families Act 2014
Working Together to Safeguard Children 2015
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care
Understand how to Safeguard the Wellbeing of Children and Young People

Supporting Positive Risk Taking within Housing

This course has been developed to support housing staff to empower individuals they are supporting to gain greater control of their lives. By taking positive risks, whilst acknowledging the hazards associated with that risk, individuals can be empowered, which leads to them experiencing positive outcomes. Sometimes people’s decisions might be perceived by professionals or family members as carrying unnecessary risk and this course will challenge those thoughts and concepts.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, scenario based practical exercises and positive risk taking documentation.
This course has been developed and mapped to:
The Care Certificate - Standard 5 Work in a person centred way
Department of Health Document: Independence, Choice and Risk
Management of Health and Safety at Work Regulations 1999
And the following QCF units:
Understand Positive Risk Taking for Individuals with Disabilities
Contribute to Support of Positive Risk Taking for Individuals
Support Positive Risk Taking for Individuals

The Quality Assessment Framework

The Quality Assessment Framework sets out the standards expected within housing and support services. It is designed to be used by providers as an internal monitoring tool to measure the quality of services being delivered. This course is aimed at staff working within the housing sector and will provide a broad overview into the core objectives and themes that run through the QAF. 
This course is delivered using a range of methods and resources including:
QAF documentation, group discussions, small group activities and action plans.
This course has been developed and mapped to:
The Quality Assessment Framework
And the following QCF unit:
Manage Quality in Health and Social Care or Children and Young People’s Setting


The Wellbeing Principle within Housing

The wellbeing principle is a new legal requirement under The Care Act 2014. Individual wellbeing underpins the Act and is the driving force behind care and support. This course has been developed to give workers in the housing sector a good understanding of what wellbeing is and how to ensure that the wellbeing principle is embedded in all aspects of their work.
This course is delivered using a range of methods and resources including:
Small group activities, group discussion, scenarios and case studies.
This course has been developed and mapped to:
The Care Act 2014
British Red Cross Prevention in Action
And the following QCF unit:
Promote choice, wellbeing and the protection of all individuals


Inductions

The Care Certificate 3 1/2 Day Programme

The Care Certificate is the key component of the overall induction which an employer must provide legally and in order to meet the essential standards as set out by the Care Quality Commission.
The Care Certificate will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstarted they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.
Within this programme, 3 ½ days of training will be delivered to staff:
Safeguarding Adults and Children and Work in a Person Centred Way
Equality and Diversity and Privacy and Dignity
Fluids and Nutrition and Awareness of Mental Health, Dementia and Learning Disability
Basic Life Support – half day only
Following each session a full resource pack for each subject will be provided for further reading plus a full certificate will be issued for each subject covered.
Throughout the 3 days, the outcomes for standards 1, 2 and 3 are embedded into training delivery – Understand your Role, Duty of Care and Personal Development. Learners will be provided with additional resources to support them to complete the knowledge for these standards following the 3 1/2 day programme.
At the end of the programme, learners will also receive reading resources for the following standards – Communication, Handling Information, Health and Safety
and Infection Control. This will provide them with additional resources to support them to complete the knowledge for these standards following the programnme.
The Six C’s are also discussed throughout each session and embedded into delivery.

The Care Certificate 4 Day Programme

The Care Certificate is the key component of the overall induction which an employer must legally provide and in order to meet the essential standards as set out by the Care Quality Commission.
The Care Certificate will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure they provide compassionate and high quality care and support.
Within this programme, 4 days of training will be delivered to staff:
Understand your Role, Your Personal Development and Duty of Care
Safeguarding Adults, Safeguarding Children, Equality and Diversity and Privacy and Dignity
Work in a Person Centred Way, Communication, Fluids and Nutrition and Awareness of Mental Health, Dementia and Learning Disability
Basic Life Support, Health and Safety and Infection Prevention and Control
Following each session a full resource pack for each subject will be provided for further reading plus a full certificate will be issued for each subject covered.
The Six C’s are also discussed throughout each session and embedded into delivery.

The Care Certificate 5 day Programme

The Care Certificate is the key component of the overall induction which an employer must provide legally and in order to meet the essential standards as set out by the Care Quality Commission.
The Care Certificate will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstarted they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.
Within this programme, 5 full days of training will be delivered to staff:
Introduction to the Care Certificate, Communication and Handling Information
Safeguarding Adults and Children and Work in a Person Centred Way
Health and Safety, Infection Control and Basic Life Support
Equality and Diversity and Privacy and Dignity
Fluids and Nutrition and Awareness of Mental Health, Dementia and Learning Disability
Following each session a full resource pack for each subject will be provided for further reading plus a full certificate will be issued for each subject covered.
Throughout the 5 days, the outcomes for standards 1, 2 and 3 are embedded into the delivery – Understand your Role, Duty of Care and Personal Development. Learners will be provided with additional resources to support them to complete the knowledge for these standards following the 5 day programme.
The Six C’s are also discussed throughout each session and embedded into delivery.

Leadership and Management

Budgets and Finance

This course will support managers to develop an understanding of the budgets within their organisation. After attending, managers will be able to prepare information for budgets within their responsibility. During the course managers will examine the role of the manager in cost control, revising budgets, and monitoring and reporting on budgeted performance.
This course is delivered using a range of methods and resources including:
Budgets, case studies, group discussions and videos
This course has been developed and mapped to:
ILM Understanding Financial Management

Building Networks and Working in Partnership

There are many different types of partnership working and network building and many different types of reasons that you might want to develop them. This could be to help support you as managers to generate ideas, or develop strong working relationships to enhance and grow your business sector. Some networks and partners can also develop relationships with different audiences.
This course will give managers the ability to build successful, productive relationships with key organisations, including the health sector. Managers will be supported to understand how to develop working partnerships which will lead to improved outcomes. Learners will also develop their understanding of building networks and how these can contribute to driving their business forward.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies

This course has been developed and mapped to:
The National Skills Academy: The Leadership Qualities Framework
And the following;

ILM Develop and Maintain Professional Networks

Business Planning and Negotiation

This session has been developed to support managers to understand how a business plan is structured, when it is appropriate to write one, and how it is linked to the overall business strategy. Along with the implementation of the plan, the whole team will need to work alongside the plan to gain outstanding results.
Managers will learn how to use negotiation skills, including body language, communication and listening skills in order to encourage a positive outcome to take business ideas forward, and supporting them to deal with difficult negotiation situations. The managers will gain an understanding of the importance of influencing without authority and how to utilise these skills to help drive the business forward.
This course is delivered using a range of methods and resources including:
Business Case templates, group discussion and small group activities
This course has been developed and mapped to:
The National Skills Academy: The Leadership Qualities Framework
And the following QCF Units:
Manage Business Redesign in Health and Social Care or Children and Young People’s Services

ILM level 5 Managing Improvement

Develop Professional Supervision Practice

This course has been developed to provide learners who have a responsibility for supervising others with the knowledge, understanding and skills required to carry out effective supervision within their workplace. This course will look at both the theory aspects of supervision as well as the practical elements of how to conduct and record an effective supervision session. 
This course is delivered using a range of methods and resources including:
Supervision recording templates, role play, mapping tools for standards, group discussions, small group activities and action planning. 
This course has been developed and mapped to:
IRISS: Insights: Achieving Effective Supervision 
Skills for Care: Providing Effective Supervision
And the following QCF unit:
Develop professional supervision practice  


Developing and Leading Teams

The aim of this course is to develop understanding and ability in developing and leading teams, as required by a practising or potential middle manager. Managers will look at what it takes to lead an effective team and how you can get the best out of your staff by understanding the importance of the role as a leader, both personally and from the view of the team.
The course will identify the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills to become an effective leader.
This course is delivered using a range of methods and resources including:
Case studies, group discussions and small group activities.
This course has been developed and mapped to:
The Leadership Qualities Framework
And the following QCF unit:
Developing and Leading Teams to Achieve Organisational Goals and Objectives

Developing Leadership Styles and Behaviours

This programme will support managers to develop their leadership skills and abilities. During the programme, managers will analyse their own leadership styles and the impact these can have on themselves and others within their staff teams. Good leadership requires deep human qualities, beyond conventional notions of authority, and to become a good leader managers need to have the required attitudes and behaviours that demonstrate their ability to lead their teams and organisations to a high standard.
Managers will explore the subject of Emotional Intelligence and understand how their behaviour within a senior role can impact on others. They will also explore how Emotional Intelligence supports the development of a more effective leader.
The programme will support managers to develop skills in understanding the importance of innovation and change, by explaining to managers why we need change within the organisation. The programme will explore how to propose innovative solutions to improve organisational performance, including assessing opportunities for innovation, ranges of techniques to generate innovative options and the leadership skills required to lead innovation and change.
Managers will also explore how to lead and manage change within their organisation by creating a change management plan, and ways to implement the change within the management plan and monitor the progress against agreed targets.
During the programme managers will be supported to understand how a business plan is structured, when it is appropriate to write one, and how it is linked to the overall business strategy. Along with the implementation of the plan, the whole team will need to work alongside the plan to gain outstanding results.
Finally, managers will learn how to use negotiation skills, including body language, communication and listening skills, in order to encourage a positive outcome to take business ideas forward, and supporting them on how to deal with difficult negotiation situations. The managers will gain an understanding of the importance of influencing without authority and how to utilise these skills to help drive the business forward.

This programme is delivered using a range of methods and resources including:-
Group discussions, small group activities, scenario based activities, DVD clip and a range of service specific equipment if required.

This programme has been developed and mapped to:
Developing People – Improving Care – A national framework for action on improvement and leadership development in NHS-funded services
Chartered Management Institute – Module 3 – Performance Leadership
The National Skills Academy: The Leadership Qualities Framework

ILM level 5 Managing Improvement
ILM Leading Innovation and Change

Manage Business Redesign in Health and Social Care or Children and Young People’s Services

Discipline and Grievance Management - Holding a Disciplinary

This course has been developed to provide learners with an understanding of the disciplinary process. Learners will be supported to develop their skills in evidence analysis, report writing and conducting investigations. The course will enable learners to develop an understanding of legal requirements and how to conduct the process in a fair way, and is suitable for staff who are involved in all aspects of the disciplinary process.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
ACAS Code of Practice on Disciplinary and Grievance Procedures
The Leadership Qualities Framework
and the following QCF units:
Understanding discipline in the workplace
Discipline and Grievance Management

Effective Communication

This course will support managers to gain an insight into the importance of effective communication. Effective communication is an important skill for an effective leader, and during the course learners will learn the importance of effective communication, the appropriate use of communication techniques and how these can be embedded into their workplace effectively.
Managers will be encouraged to reflect on their own communication skills and how these are perceived by others, and how to develop these with the production of an action plan to achieve their goals, with clear timelines to achieve their actions.
This course is delivered using a range of methods and resources including:
Video clips, small group activities and group discussion
This course has been developed and mapped to:
The National Skills Academy: The Leadership Qualities Framework
And the following:
ILM Level 5 Management Communication Unit

High Performing Leaders and Managers Programme

This programme will support the management team to develop their leadership and management skills and behaviours to ensure they are capable and competent to drive the business forward today, whilst ensuring they have the ability to lead and manage teams fit for the future.

This programme is delivered using a range of methods and resources including:-
Group discussions, small group activities, scenario based activities, DVD clip and a range of service specific equipment if required.
This programme has been developed and mapped to:
Developing People – Improving Care – A national framework for action on improvement and leadership development in NHS-funded services
The National Skills Academy: The Leadership Qualities Framework

Introduction to Management 2 Day Programme

This programme has been developed for all practicing or potential first line managers. The programme covers the core management skills that can be applied to almost any management role. The programme is suitable for those who are relatively new to management or as a refresher programme for managers with more experience. During the programme managers will explore best practice for leadership skills, motivation and effective communication.
This programme includes face to face teaching, group discussions, reflective exercises and video clips.

Leading Innovation and Change

This programme will support managers to develop their leadership skills and abilities. During the programme, managers will analyse their own leadership styles and the impact these can have on themselves and others within their staff teams. Good leadership requires deep human qualities, beyond conventional notions of authority, and to become a good leader managers need to have the required attitudes and behaviours that demonstrate their ability to lead their teams and organisations to a high standard.
Managers will explore the subject of Emotional Intelligence and understand how their behaviour within a senior role can impact on others. They will also explore how Emotional Intelligence supports the development of a more effective leader.
The programme will support managers to develop skills in understanding the importance of innovation and change, by explaining to managers why we need change within the organisation. The programme will explore how to propose innovative solutions to improve organisational performance, including assessing opportunities for innovation, ranges of techniques to generate innovative options and the leadership skills required to lead innovation and change.
Managers will also explore how to lead and manage change within their organisation by creating a change management plan, and ways to implement the change within the management plan and monitor the progress against agreed targets.
During the programme managers will be supported to understand how a business plan is structured, when it is appropriate to write one, and how it is linked to the overall business strategy. Along with the implementation of the plan, the whole team will need to work alongside the plan to gain outstanding results.
Finally, managers will learn how to use negotiation skills, including body language, communication and listening skills, in order to encourage a positive outcome to take business ideas forward, and supporting them on how to deal with difficult negotiation situations. The managers will gain an understanding of the importance of influencing without authority and how to utilise these skills to help drive the business forward.

This programme is delivered using a range of methods and resources including:-
Group discussions, small group activities, scenario based activities, DVD clip and a range of service specific equipment if required.

This programme has been developed and mapped to:
Developing People – Improving Care – A national framework for action on improvement and leadership development in NHS-funded services
Chartered Management Institute – Module 3 – Performance Leadership
The National Skills Academy: The Leadership Qualities Framework

ILM level 5 Managing Improvement
ILM Leading Innovation and Change

Manage Business Redesign in Health and Social Care or Children and Young People’s Services

Leading Well-Led Services – 3 day programme

This programme will support managers to develop their leadership skills and abilities. During the programme, managers will analyse their own leadership styles and the impact these can have on themselves and others within their staff teams. Good leadership requires deep human qualities, beyond conventional notions of authority, and to become a good leader managers need to have the required attitudes and behaviours that demonstrate their ability to lead their teams and organisations to a high standard.
Managers will explore the subject of Emotional Intelligence and understand how their behaviour within a senior role can impact on others. They will also explore how Emotional Intelligence supports the development of a more effective leader.
The programme will support managers to develop skills in understanding the importance of innovation and change, by explaining to managers why we need change within the organisation. The programme will explore how to propose innovative solutions to improve organisational performance, including assessing opportunities for innovation, ranges of techniques to generate innovative options and the leadership skills required to lead innovation and change.
Managers will also explore how to lead and manage change within their organisation by creating a change management plan, and ways to implement the change within the management plan and monitor the progress against agreed targets.
During the programme managers will be supported to understand how a business plan is structured, when it is appropriate to write one, and how it is linked to the overall business strategy. Along with the implementation of the plan, the whole team will need to work alongside the plan to gain outstanding results.
Finally, managers will learn how to use negotiation skills, including body language, communication and listening skills, in order to encourage a positive outcome to take business ideas forward, and supporting them on how to deal with difficult negotiation situations. The managers will gain an understanding of the importance of influencing without authority and how to utilise these skills to help drive the business forward.

This programme is delivered using a range of methods and resources including:-
Group discussions, small group activities, scenario based activities, DVD clip and a range of service specific equipment if required.

This programme has been developed and mapped to:
Developing People – Improving Care – A national framework for action on improvement and leadership development in NHS-funded services
Chartered Management Institute – Module 3 – Performance Leadership
The National Skills Academy: The Leadership Qualities Framework

ILM level 5 Managing Improvement
ILM Leading Innovation and Change

Manage Business Redesign in Health and Social Care or Children and Young People’s Services

Managing Performance

This course has been developed to enable managers to understand the value of performance management techniques and how to apply them in a fair and objective manner when carrying out effective performance reviews of their team using the formal appraisal process. Managers will explore their responsibilities in the performance management cycle and how to structure and conduct appraisals to maximise the value the meeting.
The session will explore SMART objective setting, how to set performance standards, measuring performance against agreed standards for team members including underperformers and achievers, the importance of feedback to improve performance, and meeting timelines.
This course is delivered using a range of methods and resources including:
Role plays, case studies, group discussions and small group activities
This course has been developed and mapped to:
ACAS Guide: How to Manage Performance
And the following QCF unit:
Managing Performance

Managing Quality

Managing quality is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the implementation of a quality policy and creating and implementing quality planning and assurance. A business that champions long term success through ensuring they are meeting high levels of quality receives outstanding customer satisfaction, which improves rating and empowers the workforce.
This course has been developed to support managers to develop their knowledge and understanding of quality systems in use within the workplace, how to monitor the quality and how to strive for quality improvements.
This course is delivered using a range of methods and resources including:
Group discussions, case studies, small group activities, quality frameworks
This course has been developed and mapped to:
The National Skills Academy: The Leadership Qualities Framework

Managing Underperformance: Disciplinary and Grievance Procedures

Every business needs to have managers who are able to handle disciplinary issues in the workplace effectively. Ensuring managers know what is expected of them and the rules within which they have to operate is the key to getting the best results from your employees.
Successful businesses know that disciplinary procedures are an aid to effective management, enabling managers to resolve issues quickly rather than being used as a form of sanction. This course has been developed to provide managers with an understanding of the disciplinary process. Managers will be supported to develop their skills in evidence analysis, report writing and conducting investigations.
The course will enable managers to develop an understanding of legal requirements and how to conduct the process in a fair way, and is suitable for managers who are involved in all aspects of the disciplinary process.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
ACAS Code of Practice on Disciplinary and Grievance Procedures
The Leadership Qualities Framework
and the following QCF units:
Understanding discipline in the workplace
Discipline and Grievance Management

Managing Well-Led Services – 3 day programme

The aim of this programme is to develop understanding and ability to manage well led services, the programme will support managers ensure their services are well led by developing their skills in key areas, including developing and leading teams, managing performance and managing underperformance
Managers will look at what it takes to lead an effective team and how you can get the best out of your staff by understanding the importance of the role as a leader, both personally and from the view of the team.
During the programme managers will identify the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills to become an effective leader

Every business needs to have managers who are able to handle disciplinary issues in the workplace effectively. Ensuring managers know what is expected of them and the rules within which they have to operate is the key to getting the best results from your employees.
The programme will support managers to develop their skills in evidence analysis, report writing and conducting investigations. Successful businesses know that disciplinary procedures are an aid to effective management, enabling managers to resolve issues quickly rather than being used as a form of sanction.
During the programme managers will develop their understanding of the value of performance management techniques and how to apply them in a fair and objective manner when carrying out effective performance reviews of their team using the formal appraisal process. Managers will explore their responsibilities in the performance management cycle and how to structure and conduct appraisals to maximise the value the meeting.

This programme is delivered using a range of methods and resources including:-
Group discussions, small group activities, scenario based activities, DVD clip and a range of service specific equipment if required.

This programme has been developed and mapped to:
ACAS Guide: How to Manage Performance
ACAS Code of Practice on Disciplinary and Grievance Procedures
The Leadership Qualities Framework
and the following QCF units:
Managing Performance
Understanding Discipline in the Workplace
Developing and Leading Teams to Achieve Organisational Goals and Objectives

Learning Disabilities

ADHD

  • What is Attention Deficit Hyperactivity Disorder?
  • Causes and symptoms of ADHD
  • How ADHD is diagnosed
  • Treatment
  • What conditions can coexist with ADHD
  • Adults with ADHD

Administration of Buccal Midazolam

This course has been developed to support a learner to practice the administration of Buccal Midazolam.  Learners will have attended a basic epilepsy awareness course and may have already completed an administration of Rectal Diazepam course.
This course is delivered using a range of methods and resources including:
Use of administration equipment, group discussions, small group activities and individual practical assessment.
This course has been developed and mapped to:
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Buccal Midazolam 
J.E.C. guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions




Behaviours that Challenge within Learning Disability Support Services

This course has been designed to provide learners with the knowledge, understanding and skills required to promote positive behavior and respond appropriately to incidences of what is seen as challenging behaviour.
This course is delivered using a range of methods and resources including:
Scenarios, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Skills for Care: Supporting Staff Working with People who Challenge Services: Guidance for employers 
Skills for Care – Key Facts: Workforce Development and People whose Behaviour Challenges
And the following QCF units:
Enable Individuals with Behavioural Difficulties to Develop Strategies to Change their Behaviour
Promote Positive Behaviour


Fragile X Syndrome

This course has been developed to improve learner’s understanding of Fragile X Syndrome and how to support an individual living with the condition. The course will give an overview of the condition, the signs associated with the syndrome and support services available. This course is aimed at anyone working with or supporting individuals living with Fragile X Syndrome.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Transforming Care for People with Learning Disabilities – Next Steps
And the following QCF Unit:
Supporting individuals with multiple conditions and/or disabilities

Independent Living for Housing

This course has been developed for those working in the housing sector to develop their understanding and skills around independent living and give them an insight into what support is required to enable individuals to live independently within the community. Learners will be encouraged to explore how they can support individuals by assisting them to develop their skills in areas such as health and safety awareness, shopping and budgeting, cooking and accessing community services.         
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies.
This course has been developed and mapped to:
The Future of Independent Living Fund
The Care Act 2014
And the following QCF units:
Support individuals to live at home
Support individuals to manage their finances 
Work in partnership with families to support individuals 
Support individuals to access and manage direct payments


Learning Disability Awareness

This course has been developed to explore the meaning of what is a learning disability and considers issues closely linked with learning disability support. It will explore working in a person centred way to empower individuals to make choices about the care and support that they receive. The course will explore working with families and multi-agency approaches which help to maximise the individual’s community presence and involvement.  
This course is delivered using a range of methods and resources including:
Learning Disability fact sheets for research activity, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Premature Deaths of People with Learning Disabilities: Progress Update 
Transforming Care for People with Learning Disabilities – Next Steps 
The Care Certificate Standard 9
And the following QCF unit:
Supporting Individuals with Learning Disabilities


Makaton Beginners Workshop Two Day

This course has been developed to support people who are involved in the lives of children and adults who may need to use alternative communication methods in order to meet the communication needs of an individual they are supporting.
Many people with learning disabilities, difficulties, Autism or another disability that may affect verbal communication, may have been taught Makaton from an early age. If staff are able to communicate using Makaton then this will enable the individuals they are supporting to use their preferred methods of communication.
The Beginners’ Workshop provides a practical introductory workshop for support staff, parents and carers who need to use Makaton in everyday situations.
The use of effective communication systems support individuals to gain confidence and build effective relationships with the people they are supporting.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Guidance from The Makaton Charity
And the following QCF unit:
Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings
This is a two-day workshop divided into four modules:
Modules 1 and 2 can be run as a one day Introduction to Makaton


Makaton Foundation Workshop Two Day

The Foundation workshop provides training for professionals and is run over two days. The Foundation Workshop provides a detailed introduction to Makaton and combines a practical approach with theory and technical information.
To undertake the course, participants need to have an understanding of early communication skills. The course covers research into sign and symbol use, symbol design themes, the use and purpose of Makaton and an overview of alternative systems of communication. You will learn the signs and symbols for Stages 1-4 and additional signs of the core vocabulary.

Promote Active Support

This course has been developed to provide the learner with knowledge, understanding and skills to promote active support in order to increase an individual’s participation in tasks and activities. It is aimed at those whose role includes planning, monitoring and providing direct support and assistance to individuals.
This course is delivered using a range of methods and resources including:
PCP tools, group discussions, small group activities, self-assessment and action planning.
This course has been developed and mapped to the following QCF unit:
Promote Active Support


Sexuality, Relationships and Sexual Health

This course has been developed to provide the learner with the knowledge of how to support individuals to discover and express their own sexual identity and experience relationships of their own choosing.
This course is delivered using a range of methods and resources including:
Quizzes, case studies, group discussions, small group activities 
This course has been developed and mapped to:
Sexual Offences Act 2003
Human Rights Act 1998
Guidance from Mencap and British Institute of Learning Disabilities 
And the following QCF unit:
Support Individuals in their Relationships
Principles of Supporting Individuals with a Learning Disability regarding Sexuality and Sexual Health

Supporting Individuals with Learning Disabilities

This course has been developed to raise awareness of Learning Disabilities within the Health and Social Care sector. It will provide staff with the knowledge they need to support individuals within their own environment. The course will explore the changes within the sector and how advanced the sector has now become with supporting people within the community. It looks at being person centred and how to empower individuals to contribute to their care and support, and the importance of working within a multi-agency approach and family support.  
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Premature Deaths of People with Learning Disabilities: Progress Update 
Transforming Care for People with Learning Disabilities – Next Steps 
The Care Certificate Standard 9
And the following QCF unit:
Supporting Individuals with Learning Disabilities


Total Communication

This course has been developed for all staff who support individuals with specific communication needs. It provides the learner with the knowledge and skills that address personal interaction and the use of special methods and aids to promote communication. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and role plays
This course has been developed and mapped to:
Communication Bill of Rights
The Care Certificate Standard 6
And the following QCF unit:
Support Individuals with Specific Communication Needs


Mental Health

Administration of Medication in Mental Health Services

This course has been developed to provide staff working within Mental Health services with the knowledge required in order for them to administer and/ or assist with the administration of medication. The course will look at types of medication which are of a high prescribed use within Mental Health Services.
Organisational in-house competence based training should be undertaken following this course.
This course is delivered using a range of methods and resources including:
Administration props, care and support plans, example policies and procedures, group discussions, small group activities and risk assessment templates.
This course has been developed and mapped to:
Human Medicines Regulations 2012
Guidance from the Royal Pharmaceutical Society
And the following QCF units:
Administer Medication to Individuals, and Monitor the Effects
Support use of Medication in Social Care Settings

Anxiety and Panic Attacks

This course has been developed to improve the understanding of Anxiety and Panic attacks and how they affect the individual’s experience of living with these disorder. We will look at how to support someone who has a diagnosis and the myths and stereotypes surrounding the disorders.
This course is delivered using a range of methods and resources including:
Group discussion, small group activities, true or false game, self-reflection, case studies and a DVD - Dealing with anxiety and panic attacks
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Health Problems

Bi-Polar Disorder

This course has been developed to provide the learner with knowledge on a Bi-Polar Disorder according to the psychiatric classification system. The focus of the course is on understanding the different ways in which having a Bi-Polar Disorder impacts on the individual and others in their social network. It also considers the benefits of early intervention in promoting mental health and well-being.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, action planning and DVD clips
This course has been developed and mapped to:
NICE Guidelines: Bipolar Disorder: Assessment and Management
And the following QCF unit:
Understand Mental Health Problems


Dementia Awareness

This course has been developed to enable learners to gain knowledge of what dementia is, the different causes of dementia and how others can have an impact on the individual with dementia.

This course is delivered using a range of methods and resources including:
Case studies, fact sheets for research activity, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF unit:
Dementia Awareness


Depression

This course has been developed to support learners who are working with an individual who may be affected by or have a diagnosis of Depression. The course will give learners an understanding of what Depression is and how it impacts on an individual and their mental well-being. The course will also challenge the myths and stereotypes surrounding Depression.
This course is delivered using a range of methods and resources including:
Group discussion, small group activities, case studies and the film: Living with Depression
This course has been developed and mapped to:
HM Government Policy document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Health Problems

Dissociative Identity Disorder

This course has been developed to give learners an awareness of what a Dissociate Identity Disorder is and how to support an individual who is affected by it. This course will look at the differences between D.I.D and Schizophrenia as these two are often mistaken for each other.
This course is delivered using a range of methods and resources including:
True or false activity, case studies, group discussions, small group activities, action planning and DVD clips.
This course has been developed and mapped to:
Mind Document: Understanding Dissociative Disorders
And the following QCF unit:
Understand Mental Health Problems
Understand Mental Well-Being and Mental Health Promotion

Drug, Alcohol and Substance Misuse

This course will raise awareness of substance misuse and empower learners to effectively engage with service users. Staff will explore the social, psychological and health implications as well as the risks associated with substance misuse including legal highs and alcohol.
It is imperative that everyone who works with young people and adults with complex needs have an understanding of substance misuse and the impact that it has. In addition learners will look at how person centred practice can address substance misuse in a much more focused and empowering way.  


This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

The Care Act 2014
Various Drug Acts and Licensing Arrangements 

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Dual Diagnosis Mental Health and LD awareness

This course has been developed to raise awareness at the issues of dual diagnosis and what this means for individuals in the care system. Participants will examine underlying reasons, that underpin these issues as well as current research and advice to carers.

The exercises and case studies used within this session will give each course participant a clear understanding of the many issues that underpin the problems encountered by service users and their families; how best to cope with these when they occur; and how to effectively communicate with agencies to manage these issues.
This course is delivered using a range of methods and resources including:
A variety of condition fact sheets for research activities, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 9
The Government document - No Health without Mental Health
Feeling Down. 

Report from Foundation For People With learning Disabilities

Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care




Effective Management of Risk in Mental Health Settings

This course has been developed for Frontline staff to empower individuals they support to gain greater control of their lives by taking positive risks, whilst acknowledging the hazards associated with that risk. This course will also enable learners to develop their knowledge about Person Centred Planning, giving them the opportunity to use PCP tools available and widely used within adult social care. Learners will also be given the knowledge to support them develop a proactive approach to supporting individuals with monitoring and maintaining their mental health. Learners will take part in a workshop to support them to use the PCP tools, complete risk assessments and Serious Incident Forms.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, risk assessments and Serious Incident Forms
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Well Being and Mental Health Promotion
Understand Mental Health Problems
Implement Person Centred Approaches in Health and Social Care
Support Positive Risk Taking for Individuals
Promote Good Practice in Handling Information in Health and Social Care Setting

Effective Management of Risk in Mental Health Settings for Managers and Team Leaders

This course has been developed for Managers and Team Leaders within mental health supported housing settings. The course will look at how to support teams to improve the way that risk assessments are drawn up and managed, as well as to improve the way that serious incidents are managed and recorded using the newly introduced recording form. The course will also explore how managers and team leaders can support their teams to increase their confidence in using a person centred approach to support customers to manage risk in their lives. Managers and team leaders will be given an overview of the Person Centred Planning tools available and develop an understanding of how they can support their teams to develop a pro-active approach to supporting individuals with monitoring and maintaining their mental health.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, risk assessments and serious incident forms
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF units:
Understand Mental Well Being and Mental Health Promotion
Understand Mental Health Problems
Implement Person Centred Approaches in Health and Social Care
Support Positive Risk Taking for Individuals
Promote Good Practice in Handling Information in Health and Social Care Setting


Hoarding and Solution Based Approaches

This course has been developed to provide learners with knowledge of Hoarding as a disorder. The course will look at the different ways living with a Hoarding disorder impacts on individuals and others in their social networks. It considers the benefits of early intervention in promoting mental health and well–being, and will focus on supporting learners to develop a deeper understanding of the solution based therapies available.

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
British Psychological Society – A Psychological Perspective on Hoarding – DCP Good Practice Guidelines
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care and the following QCF unit:
Understand Mental Health Problems

Hoarding Awareness

This course has been developed to provide learners with knowledge of Hoarding as a disorder. The course focuses on understanding the different ways in which a hoarding disorder manifests, and the impact it has on individuals and others within their social networks. It also considers the benefits of early intervention in promoting mental health and well–being.

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
British Psychological Society – A Psychological Perspective on Hoarding – DCP Good Practice Guidelines
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care
and the following QCF unit:
Understand Mental Health Problems

Managing Alcohol and Substance Misuse in the Workplace

This course has been developed to provide those responsible for managing businesses and staff teams with the knowledge and understanding of how to manage and support the well-being of staff affected by alcohol and/or substance misuse. This management and support should be complete within the current legal frameworks.
The course provides an introduction to alcohol and substance misuse and the signs and symptoms that employees could display which may indicate that they require support from another employee. There are many myths, misconceptions and stereotypes attached to alcohol and substance misuse, in particular the type of person who may be affected, which this course will help to dispel and clarify.
This course is aimed at Business owners, HR and personnel professionals, line-managers, heads of department and team leaders.
It is aimed at those working within:
Retail and Banking
Hospitality and Catering
Travel, Tourism and Aviation
Transport
Sports and Recreation
Licensed Premises
Warehousing
An employee has a general duty under the Health and Safety at Work etc. Act 1974 to ensure, as far as is reasonably practicable, the health, safety and welfare at work of their employees. Employers also have a duty under the Management of Health and Safety at Work Regulations 1999, to assess the risks to the health and safety of your employees.
If an employer knowingly allows an employee under the influence of alcohol or drug misuse to continue working and their behaviour places the employee or others at risk, employers could be prosecuted.
Employees are also required to take reasonable care of themselves and others who could be affected by what they do at work.
The Transport and Works Act 1992 makes it a criminal offence for certain workers to be unfit through drugs and/or drink while working on railways, tramways and other guided transport systems. The operators of the transport system would also be guilty of an offence unless they had shown all due diligence in trying to prevent such an offence being committed.
The Road Traffic Act 1988 states that any person who, when driving or attempting to drive a motor vehicle on a road or other public place, is unfit to drive through drink or drugs shall be guilty of an offence. An offence is also committed if a person unfit through drink or drugs is in charge of a motor vehicle in the same circumstances.
This course will look at the impact and legal frameworks in place which an employer needs to be aware of in order to legally manage and support employees affected by alcohol or substance misuse.

This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies, DVD clips of real life experiences, factsheets, sample policies and strategies
This course has been developed and mapped to:
Alcohol Guidelines Review – Report from the Guidelines development group to the UK Chief Medical Officers
Nice Quality Standard: Alcohol – use disorders: diagnosis and management
The Human Medicines Regulations 2012 (Amended 2014)
The Psychoactive Substances Act 2016
And the following ILM level 5 unit:
Managing a Healthy and Safe Environment

Mental Health Awareness

This course has been developed to provide the learner with knowledge of the main forms of mental health conditions according to the psychiatric classification system. Learners also consider the strengths and limitations of this model and look at alternative frameworks for understanding mental distress. The focus of the course is on understanding the different ways in which mental health conditions impact on the individual and others in their social network. It also considers the benefits of early intervention in promoting mental health and well-being.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips of personal experiences.
This course has been developed and mapped to:
The Care Certificate Standard 9
The Government document – No Health without Mental Health
Skills for Care – Common Core Principles to Support Good Mental Health and Wellbeing in Adult Social Care
The Pursuit of Happiness: A New Ambition for our Mental Health
CQC Report: Right Here, Right Now
And the following QCF unit:
Understand Mental Health Problems


Mental Health Awareness an Introduction

This course has been developed to provide the learner with an introductory knowledge of the main forms of mental health conditions according to the psychiatric classification system. The focus of the course is on understanding the different mental health conditions. It also considers the benefits of early intervention in promoting mental health and well-being.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clip of personal experiences.
This course has been developed and mapped to:
The Care Certificate Standard 9
The Government document – No Health without Mental Health
Skills for Care – Common Core Principles to Support Good Mental Health and Wellbeing in Adult Social Care
The Pursuit of Happiness: A New Ambition for our Mental Health
CQC Report: Right Here, Right Now
And the following QCF unit:
Understand Mental Health Problems


Mental Health Conditions for Housing

This course has been developed to support learners working within housing services to gain an understanding of the main forms of mental health problems, according to the psychiatric classification system. The focus of the course is on understanding the different mental health conditions and knowing what support they can be offered within the boundaries of their job role.  It also considers the benefits of early intervention in promoting mental health and well-being.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clip of personal experiences.
This course has been developed and mapped to:
The Care Certificate Standard 9
The Government document – No Health without Mental Health
Skills for Care – Common Core Principles to Support Good Mental Health and Wellbeing in Adult Social Care
The Pursuit of Happiness: A New Ambition for our Mental Health
CQC Report: Right Here, Right Now
And the following QCF units:
Understand Mental Health problems


Mental Well-Being and Mental Health Promotion

This course has been developed to provide the learner with knowledge of the main forms of mental health problems according to the psychiatric classification system. The focus of this course is to understand the different ways in which mental health problems impact on the individual and others in their social network. It also explores the range of factors that can influence mental well-being and how to effectively promote mental well-being and mental health with individuals and groups in a variety of contexts. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, factsheets and self-assessment
This course has been developed and mapped to:
The Pursuit of Happiness: A New Ambition for our Mental Health
CQC Report: Right Here, Right Now
The Care Certificate Standard 9
And the following QCF units:
Understand Mental Health Problems 
Understand Mental Well-Being and Mental Health Promotion


Obsessive Compulsive Disorder

This course has been developed to improve the understanding of Obsessive Compulsive Disorder, the individual’s experience of living with Obsessive Compulsive Disorder and how to support someone who has a diagnosis. The course will also challenge the myths and stereotypes surrounding the condition. 

This course is aimed at anyone working with or supporting individuals who have a diagnosis of Obsessive Compulsive Disorder
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies, scenarios and film: A day in the life of OCD
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Health Problems

Personality Disorders

This training course will provide the skills and knowledge required to support
people affected by personality disorders by providing them with greater
awareness and understanding.
The course will also support staff to understand how personality disorders can
affect the way people identify with, and form a perception of the ‘average’ person,
and how this may affect their perception of other people. Many people with a
personality disorder will also have associated mental health challenges.
This course is delivered using a range of methods and resources including:
Fact or fiction activity, group discussions, self-assessment and action planning.
This course has been developed and mapped to:
NICE Guidelines: Personality Disorders
Guidance from the Royal College of Psychiatrists
And the following QCF unit:
Understand Mental Health Problems

Psychoactive Substances - Formerly known as Legal Highs

This course has been developed for learners working with individuals who are currently or potentially at risk of using psychoactive substances, and will explore the social, psychological and health implications, as well as the risks associated with these substances. It is imperative that everyone who works with young people and adults has an understanding of psychoactive substances and the impact that they can have. This course will introduce interventions designed to assist users to make positive choices to assist them to live free, or reduce the risk of using psychoactive and other substance misuse.
This course is delivered using a range of methods and resources including:
Group discussions, practical exercises, a drugs box, beer goggles and leaflets on a variety of drugs and harm reduction information.
This course has been developed and mapped to:
The Human Medicines Regulations 2012 (Amended 2014)
The Psychoactive Substances Act 2016
And the following QCF unit:
Recognising Symptoms of Substance Misuse and Responding Appropriately

Recovery Models in Mental Health

This course has been developed to raise awareness of the various recovery models available and their use with individuals they are supporting. It will provide learners with a clear understanding of the different types of uses for the models available and the impact they have. It will also increase confidence and knowledge to facilitate much more effective and holistic advice to those in need of advice and assistance. The course aims to demystify what can be considered a complex process and provide learners with the confidence to manage all the issues surrounding the use of recovery models.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Schizophrenia

This course has been developed to improve the understanding of Schizophrenia, the individual’s experience of living with Schizophrenia and how to support someone who has a diagnosis. The course will also challenge the myths and stereotypes surrounding the condition.
This course is aimed at anyone working with or supporting individuals who have a diagnosis of Schizophrenia.
This course is delivered using a range of methods and resources including:
Small group activities, case studies, group discussions and a film: I have Paranoid Schizophrenia. 
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Health Problems

Self-harm in Children and Adults

This course has been developed for learners who are working with children and adults who are at risk of self-harming, and is aimed at those working in a wide range of settings including residential care homes, residential children’s homes, hospitals and working within the community in peoples own homes. The course is designed to raise awareness of the issues of self-harm and how those in a caring role can understand and react. The course will provide staff with a clear understanding of the dysfunctional cycles that lead to self-harm and the psychological and bio-medical elements that impact on it.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
Children (Leaving Care) Act 2000
Children Act 2004
Making Safeguarding Personal

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Suicide Awareness and Self Harm

This course has been developed for learners who have only a basic knowledge of suicide and self-harm. This course is aimed at those working in a wide range of settings including residential care homes, residential children’s homes, hospitals and working within the community in people’s own homes. The Course is designed to raise awareness of the issues of self-harm and how those in a caring role can understand and react. The course will provide staff with a clear understanding of the dysfunctional cycles that lead to self-harm and the psychological and bio-medical elements that impact on it.  
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
Children (Leaving Care) Act 2000
Children Act 2004
Making Safeguarding Personal

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

The ‘Toxic Trio’ – Parental Mental Health, Substance Misuse and Domestic Violence

This course has been developed for practitioners and professionals who work with children and young people, to enable them to examine: how the toxic trio of parental substance misuse, parental mental illness and domestic abuse coexist within families; the impact these have on children; how to take the necessary action within their professional duty and role to ensure the child or young person is safe.

This course is delivered using a range of methods and resources including:
Scenarios, case studies, group discussions and small group activities.
This course has been developed and mapped to:
Putting Children first – Delivering Our vision for Excellent Children’s Social
Care (July 2016 DfE)

Health and Social Care Professions Council

Section 47 of the Children’s Act 1989

Children and Families Act 2014

The Children’s Plan 2007

Safeguarding Vulnerable Groups 2006

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Working Safely with Violence and Aggression


This course has been developed to provide learners with the skills and knowledge required to ensure that they are supported to work safely in situations where customers and/or their families may display aggressive or violent behaviour. It will explore why people may become violent or aggressive, how this may be prevented or minimised and offer a range of coping strategies to support the worker to keep themselves safe. 
This course is delivered using a range of methods and resources including:
Role plays, case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and Safety at Work Act 1974
Mental Health Act 2007 (Amended)
Health and Safety Executive Document: Violence at Work
NICE Guidelines: Violence and aggression: Short-term Management in Mental Health, Health and Community Settings
Skills for Care – The Common Core Principles to Support Good Mental Health and Wellbeing in Adult Social Care

And the following QCF unit:
Promote Positive Behaviour
Principles of Safeguarding and Protection in Health and Social Care


Nursing and Health Care

Administration of Buccal Midazolam

This course has been developed to support a learner to practice the administration of Buccal Midazolam.  Learners will have attended a basic epilepsy awareness course and may have already completed an administration of Rectal Diazepam course.
This course is delivered using a range of methods and resources including:
Use of administration equipment, group discussions, small group activities and individual practical assessment.
This course has been developed and mapped to:
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Buccal Midazolam 
J.E.C. guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions




Administration of Emergency Medication – Rectal Diazepam and Buccal Midazolam

This course has been developed for learners who have previously attended Epilepsy Awareness training. This course will cover the theory and practical aspects of administering Rectal Diazepam and Buccal Midazolam to an individual who is having a seizure, in accordance with J.E.C. guidelines.

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and practical activities
This course has been developed and mapped to:
NICE Guidelines: Epilepsies: Diagnosis and Management
NHS Guidelines for Buccal Midazolam and Rectal Diazepam
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Advance Care Planning

This course has been developed to support learners, who have a responsibility to develop advance care plans, with the understanding and skills required to complete these.  This course will look at the differences between a care plan and an advance care plan.
This course is delivered using a range of methods and resources including:
Example advance care plans, scenarios, group discussions, self-assessment and small group activities.
This course has been developed and mapped to:
The Gold Standards Framework
NHS: Advance Care Planning: A Guide for Health and Social Care Staff 
And the following QCF unit:
Understand Advance Care Planning


Care of a Person with a Tracheostomy

This course has been developed to provide staff with the knowledge and skills required in order for them to care for a person with a tracheostomy in a safe and competent manner. During this session you will have the opportunity to look at the equipment used and take a practical session on an anatomical model.
This course is delivered using a range of methods and resources including:
Anatomical model, DVD’s, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
UK National Tracheostomy Safety Project
Tracheostomy guidelines, St Georges Healthcare NHS Trust 
NHS quality improvement Scotland. Best Practice Statement – March 2007 Caring for the Patient with a Tracheostomy


Catheter Care

This course has been developed for staff who are involved in catheter care. Learners will look at the protocols and good practice in relation to catheterisation, and explore and discuss the points of regular monitoring and care of the catheter.
This course is delivered using a range of methods and resources including:
Personal care items, catheters, group discussions, small group activities, DVD clips and assessment tools.
This course has been developed and mapped to:
Royal College of Nursing Guidance on Catheter Care
NICE Guidelines: Infection Prevention and Control
NICE Guidelines: Long Term Urinary Catheters: Prevention and Control Healthcare Associated Infections in Primary and Community Care
And the following QCF unit:
Undertake Urethral Catheterisation Processes


Continence and Catheter Care

This course has been developed to promote an awareness of effective continence and catheter care.  Learners will gain the knowledge of types of incontinence and how these can be managed effectively enabling them to support an individual within this area of personal care.
This course does not cover the physical element to teach catheterisation procedures.
This course is delivered using a range of methods and resources including:
Small group activities, case studies, DVD clips and examination of equipment.
This course has been developed and mapped to:
Royal College of Nursing: Improving Continence Care for Patients 
NICE Guidelines: The Management of Urinary Incontinence in Women 
Royal College of Nursing Guidance on Catheter Care
NICE Guidelines: Infection Prevention and Control
NICE Guidelines: Long Term Urinary Catheters: Prevention and Control Healthcare Associated Infections in Primary and Community Care
And the following QCF unit:
Undertake Urethral Catheterisation Processes


Continence Care

This course has been developed to promote an awareness of effective continence care. Learners will gain the knowledge of types of incontinence and how to support individual’s within this area of personal care.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
Royal College of Nursing: Improving Continence Care for Patients
NICE Guidelines: The Management of Urinary Incontinence in Women
And the following QCF unit:
Undertake Urethral Catheterisation Processes

COPD Chronic Obstructive Pulmonary Disease

This course has been developed to promote an understanding of COPD which will give staff the knowledge required to support the individuals they are working with to manage their COPD.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
NICE Guidelines on COPD
And the following QCF unit:
Contribute to Monitoring the Health of Individuals affected by Health Conditions

Diabetes Awareness

This course has been developed to promote an awareness of diabetes and will provide learners with the knowledge they require to understand diabetes as a condition. This session will also demonstrate how to support the individual who they provide care/support for directly and autonomously, empowering positive outcomes to prevent complications. All staff responsible for supporting individuals with diabetes in all care settings will benefit from attendance at this course.
This course is delivered using a range of methods and resources including:
Monitoring tools, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Diabetes in Adults
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Diabetes Awareness and Management

This course has been developed to provide learners with the knowledge and information they require to understand and manage diabetes.  This session will guide learners as to how to support both individuals with diabetes and staff members who they may have responsibility for supervising their practice.  
It looks at how to support individuals receiving this support both directly and autonomously, empowering individuals to gain positive outcomes to prevent complications.  Attendance to this course will benefit anyone who is responsible for supporting individuals with diabetes in all Health and Social Care settings to contribute to personalised action plans.
This course is delivered using a range of methods and resources including:
Monitoring equipment, role play, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Diabetes in Adults
And the following QCF unit:
Contribute to Monitoring the Health of Individuals affected by Health Conditions


Dysphagia

This course has been developed to provide all learners with an understanding of Dysphagia as a condition and how to support an individual to eat and drink.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips and worksheets
This course has been developed and mapped to:
Royal College of Speech and Language Therapists Guidance on Dysphagia
And the following QCF unit:
Support Individuals to Eat and Drink

Epilepsy Awareness

This course has been developed to promote an understanding of Epilepsy and the different types of seizures associated with this condition. The course aims to raise awareness of epilepsy – what it is, the symptoms, the different types of seizure and the impact it can have on people’s everyday lives.
The learners will develop their understanding of the condition which will enable them to offer more effective support to the people in their care.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Epilepsy Awareness and the Administration of Buccal Midazolam Medication

This course has been developed to promote an understanding of Epilepsy and the seizures associated with this condition. This course will also cover the theory and practical aspects of administering Buccal Midazolam to a convulsing person in accordance with J.E.C. guidelines.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips and example seizure management protocols.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Buccal Midazolam 
J.E.C guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions


Epilepsy Awareness and the Administration of Rectal Diazepam and Buccal Midazolam Medication

This course has been developed to promote an understanding of Epilepsy and the different types of seizures associated with the condition. The course aims to raise awareness of epilepsy – what it is, the symptoms, the different types of seizure and the impact it can have on people’s everyday lives. The learners will develop their understanding of the condition which will enable them to offer more effective support to the people in their care. This course will also cover the theory and practical aspects of administering Rectal Diazepam and Buccal Midazolam to a convulsing person in accordance with J.E.G guidelines.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clips, example administration protocols and practical application using a mannequin.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Epilepsy Awareness and the Administration of Rectal Diazepam Medication

This course has been developed to promote an understanding of Epilepsy and the seizures associated with this condition.  This course will also cover the theory and practical aspects of administering Rectal Diazepam to a convulsing person in accordance with J.E.C. guidelines.
This course is delivered using a range of methods and resources including:
Example administration protocols, group discussions, small group activities, DVD clips and practical application using a manikin. 
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Rectal Diazepam 
J.E.C. guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions


Infection Control, Pressure Area and Continence Care

This course will introduce learners to national and local policies in relation to infection control.  The focus of this course is to explore infection control including pressure area and continence care.  
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and documentation examples
This course has been developed and mapped to:
The Health and Social Care Act 2008 Code of Practice on the Prevention and Control of Infections and related Guidance
NICE Guidelines: Pressure Ulcers: Prevention and Management
The Care Certificate Standard 15
And the following QCF units:
The Principles of Infection Prevention and Control
Cleaning, Decontamination and Waste Management
Undertake Agreed Pressure Area Care
Support Individuals to Manage Continence 


Malnutrition and Management

This course has been developed to provide staff with the knowledge and information they require to understand and support the management of malnutrition. It looks at how to support individuals and how to gain positive outcomes to prevent malnutrition and dehydration. 
This course is delivered using a range of methods and resources including:
True or false game cards, group discussions, small group activities, workbooks and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 8
Bapen Document: Malnutrition Matters: Meeting Quality Standards in Nutritional Care 
NHS Guidance on Nutrition
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions


Managing Bowel Care

This course has been developed to provide staff with the knowledge required in order for them to assess, plan and deliver appropriate bowel care for residents.  The session will cover evidence-based practice in this area and will enable staff to improve the quality of life for residents with constipation and other bowel related problems.
This course is delivered using a range of methods and resources including:
Case studies, puzzles and crosswords, group discussions and worksheets 
This course has been developed and mapped to:
Royal College of Nursing Guidance on Management of Lower Bowel Dysfunction, including DRE and DRF (2012).

Medicines Management for Assistant Practitioners

This course has been developed to provide staff with the knowledge required in order for them to administer and/ or assist with the administration of medication. Organisational in-house competence based training should also be undertaken following this course. 
This course is delivered using a range of methods and resources including:
Medication administration props, BNF directory for research, group discussions, small group activities and individual assessments.
This course has been developed and mapped to:
NICE Guidelines: Managing Medicines in Care Homes 
The KSF Health and wellbeing (HWB) 5: Provision of Care to Meet Health and Well Being Needs
And the following QCF units:
Administer Medication to Individuals, and Monitor the Effects 
Support use of Medication in Health and Social Care Settings


Moving and Positioning of Bariatric People

This specialist course has been developed to enable learners to supplement their basic moving & handling skills. By developing the practical skills and knowledge required this will enable them to move and handle bariatric people more efficiently. This will lead to an improvement in the quality of care practice & minimise the risk of injury to themselves and the person being assisted/handled.  
All staff attending this session should already have attended a Moving and Handling/Positioning training session.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, self-assessment, sliding sheets, hoists  and DVD clips.
This course has been developed and mapped to:
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care


Moving, Handling and Positioning for Clinical Staff

This course is for clinical staff who have a responsibility for moving, handling and positioning people within a nursing care environment.
It prepares staff to take care of their back both in and out of the workplace and to support each individual they work with to be moved and positioned in accordance with their plan of care. It is based upon the ‘Guide to Handling of Patients 6th edition’. The course comprises of both theoretical and practical work.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips, sliding sheets, handling belts and hoists.
This course has been developed and mapped to:
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
And the following QCF units:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care

Pain Management

This course has been developed for those working in a wide range of settings. It provides the learner with the knowledge and skills to provide support for managing pain and discomfort. It covers approaches to pain management, assistance in minimising pain and discomfort and monitoring, recording and reporting on the management of pain and discomfort.
This course is delivered using a range of methods and resources including:
Pain management tools, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
The British Pain Society: Guidelines for Pain Management 
And the following QCF unit:
Provide Support to Manage Pain and Discomfort


Palliative Care

This course has been developed to provide learners with the knowledge and skills required to support individuals who have been diagnosed with an incurable illness to live well. This course is suitable for learners who work within a range of Health and Social Care settings including residential, nursing and in their own homes within the community. Palliative Care can be provided from time of diagnosis or later on in their illness. End of Life Care is given to patients with a life limiting, incurable disease and are in the last year of life.
This course is delivered using a range of methods and resources including:
Condition fact sheets for research activity, scenarios, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
Common Core Competencies and Principles for Health and Social Care Workers Working with Adults at the End of Life
Leadership Alliance for the Care of Dying People: One Chance to get it Right
Dying without dignity: Investigations by the Parliamentary and Health Service Ombudsman into Complaints about End of Life Care
And the following QCF units:
Support Individuals at the End of Life
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Parkinson’s Disease Awareness

This course has been developed to give staff an insight into working with Service Users who are affected by Parkinson’s disease. For staff to work positively and constructively with people with Parkinson’s, it is essential they have a good understanding of the condition and the effects it has on the lives of the people affected by it. The knowledge gained throughout the course will benefit all Health and Social Care workers who may be responsible for the care and support of an individual with Parkinson’s Disease.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Parkinson’s Disease: Diagnosis and Management
And the following QCF unit:
Contribute to the Support of Individuals with Multiple Conditions and/or Disabilities

PEG Feeding Percutaneous Endoscopic Gastrostomy

This course has been developed to provide learners with an understanding of PEG feeding and the knowledge required to support an individual with a PEG feed.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips and examination of a variety of equipment used.
This course has been developed and mapped to:
The Care Certificate Standard 8
NICE Guidelines: Nutrition Support for Adults: Oral Nutrition Support, Enteral Tube Feeding and Parenteral Nutrition
And the following QCF unit:
Prepare for and Carry Out Extended Feeding Techniques

Personal Care and Risk Management

This course has been developed to provide staff with the knowledge required in order for them to assess, plan and deliver appropriate personal care for the individuals they support. The session will cover personal care requirements and the associated risk management required in this area of practice.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and example care/support plans. 
This course has been developed and mapped to:
The Care Certificate Standard 15
Royal Marsden Manual of Clinical Nursing Procedures on Patient Comfort and Risk management (2011) 
Department of Health, Essence of Care (2010) 


Physiological Observations

This course has been developed to provide staff with the knowledge and skills required in order for them to take and record temperature, heart rate, respiratory rate, blood pressure, oxygen saturation and level of consciousness. The session will cover best practice in these skills, the ‘track and trigger’ system and the effective recording and reporting of findings.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, clinical equipment and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Acutely Ill Patients in Hospital
And the following QCF unit:
Undertake Physiological Measurements 


Pressure Area Care

This course has been developed for care and support staff working with people who through age or specific conditions, need support to ensure the correct prevention and management of pressure sores. The course aims to improve the understanding of the causes of pressure sores and methods of preventing them. Learners will explore methods of good practice and examine the role of the care worker in the prevention and healing of pressure sores.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and self-assessment
This course has been developed and mapped to:
NICE Guidelines: Pressure Ulcers: Prevention and Management
And the following QCF unit:
Undertake Agreed Pressure Area Care

Raising Awareness of Health Issues

This course has been developed to provide learners with the knowledge and skills required to work as part of a team to raise awareness of health issues.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to the following QCF unit:
Contribute to Raising Awareness of Health Issues


Safe Handling of Medication

This course has been developed to provide staff with the knowledge required in order for them to administer and/ or assist with the administration of medication. Organisational in-house competence based training should be undertaken following this course.
This course is delivered using a range of methods and resources including:
Administration props, care and support plans, example policies and procedures, group discussions, small group activities and risk assessment templates.
This course has been developed and mapped to:
Human Medicines Regulations 2012
Guidance from the Royal Pharmaceutical Society
And the following QCF units:
Administer Medication to Individuals, and Monitor the Effects
Support use of Medication in Social Care Settings

Safe Handling of Medication for Managers

This course has been developed to provide Managers with the knowledge required for them to design systems which are service specific and support the safe handling and administration of medication.

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Human Medicines Regulations 2012
Guidance from the Royal Pharmaceutical Society 
And the following QCF units:
Administer Medication to Individuals and Monitor the Effects

Support use of Medication in Social Care Settings


Safe Handling of Medication Refresher

This course has been developed as a refresher training session to provide staff with the up-to-date knowledge required in order for them to administer and/or assist with the administration of medication. Organisational in-house competence based training should be undertaken following this course. 
This course is delivered using a range of methods and resources including:
Administration props, care and support plans, example policies and procedures, group discussions, small group activities and risk assessment templates.
This course has been developed and mapped to:
Human Medicines Regulations 2012
Guidance from the Royal Pharmaceutical Society 
And the following QCF units:
Administer Medication to Individuals, and Monitor the Effects
Support use of Medication in Social Care Settings


Stoma Care

This course has been developed to provide the learner with knowledge of how and why stomas are used. Learners will gain an understanding of how to care for the stoma within the boundaries of their role.
This course is delivered using a range of methods and resources including:
Personal care props, stoma bags, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
The Royal Marsden Hospital Manual of Clinical Nursing procedures
And the following QCF unit:
Supporting Infection Prevention and Control in Social Care


Stroke Awareness

This course has been developed to provide staff with the knowledge and information required to be able to recognise the signs and symptoms of a stroke. Learners will gain a basic understanding of the types and causes of stroke and an insight into stroke prevention. All levels of staff and managers in a variety of settings that support and provide care for individuals who have had a stroke, or might be at increased risk of having a stroke, will benefit from attendance at this course.
This course is delivered using a range of methods and resources including:
Case studies, factsheets, group discussions and small group activities 
This course has been developed and mapped to:
NICE Guidelines: Stroke in Adults and Stroke Rehabilitation in Adults
And the following QCF unit:
Stroke Awareness


Stroke Awareness and Management

This course has been developed to provide learners with the knowledge and information required to be able to recognise the signs and symptoms of a stroke. Learners will gain a basic understanding of the types and causes of stroke and an insight into stroke prevention. All levels of staff and managers in a variety of settings, that support and provide care for individuals, will benefit from attendance at this course.
This course is delivered using a range of methods and resources including:
Case studies, factsheets, group discussions and small group activities 
This course has been developed and mapped to:
NICE Guidelines: Stroke in Adults and Stroke Rehabilitation in Adults
And the following QCF unit:
Understand Stroke Care Management


Support Individuals with Multiple Conditions

This course has been developed for learners who are supporting individuals who have multiple and or complex conditions. This course is aimed at those working in a wide range of settings including residential care homes, hospitals and working within the community in peoples own homes.
This course is delivered using a range of methods and resources including:
Fact sheets for research activity, senarios, group discussions and small group activities.
This course has been developed and mapped to:
NICE Guidelines: Older People with Social Care Needs and Long Term Conditions 
The Kings Fund Document: Managing People with Long Term Conditions
And the following QCF unit:
Contribute to the Support of Individuals with Multiple Conditions and/or Disabilities


Supporting people with Dysphagia with Medication

This course has been developed to raise awareness of the support people with Dysphagia require with their medication. This course aims to give learners an understanding of what Dysphagia is and how it impacts on an individual. The learners will also be given the knowledge to administer medication safely and who else they can access to support the individual with Dysphagia with medication. 
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Patient’s Association – Survey of Medicines related Care of Residents with Dysphagia in Care Homes

Royal College of Speech and Language Therapists – Resource Manual for Commissioning and Planning Services for SLCN

And the following QCF unit:
Support Use of Medication in Social Care Settings 



Tissue Viability

This course has been developed to provide Health and Social Care staff with the knowledge required in order for them to undertake tissue viability risk assessment in relation to pressure area care and the risk of skin breakdown. Organisational in-house competence based training should be undertaken following this course. 
This course is delivered using a range of methods and resources including:
Case studies, quizzes, group discussions, and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Pressure Ulcers: Prevention and Management of Pressure Ulcers
Department of Health: Essence of Care and Benchmarks for Prevention and Management of Pressure Ulcers.
And the following QCF unit:
Undertake Tissue Viability Risk Assessments


Understanding the Care Certificate Standards and CPD for Managers, Assessors and Trainers

The Care Certificate provides clear evidence to employers, patients and people who receive care and support, that the health or social care worker has been trained and developed to specific set of standards. To support the Healthcare Support Worker or Adult Social Care Worker (HCSW/ASCW) to gain the most up to date knowledge Managers and Assessors must ensure that their own knowledge and practice is up to date.
This course has been designed to provide CPD activity for the 15 standards in the Care Certificate. This CPD activity will support Managers and Assessors to ensure that their knowledge is up to date and at the level required to support or assess the Care Certificate for each new employee. 
Within the session learners will explore the different ways in which CPD can be obtained, achieved and recorded to best evidence that their knowledge is current and at the required standard to support individuals completing their Care Certificate.
This course is delivered using a range of methods and resources including:
The Care Certificate standards, group discussions, example CPD entries, small group activities and self-assessment.
This course has been developed and mapped to:
The Care Certificate Framework

Qualifications

Dementia Awareness – Level 3 Award in Awareness of Dementia

This course has been developed to provide learners with the knowledge required to achieve a Level 3 Dementia Awareness Award. The course enhances knowledge around the care and support of individuals with dementia. It looks at person centered approaches, factors that can influence communication, the impact that diversity, equality and inclusion can have on the individual’s experience of dementia and the administration of medication.
Learners will be required to complete assignments for each unit to gain this accredited award.
In addition to attending this training session, learners may need to undertake some further research within their own organisation to support them with producing the information required to complete their assignments.
This course is delivered using a range of methods and resources including:
Dementia fact sheets for research activity, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework

And the following QCF units:
Understand the Process and Experience of Dementia
Understand the Administration of Medication to Individuals with Dementia using a Person Centred Approach
Understand the Role of Communication and Interactions with Individuals who have Dementia
Understand the Diversity of Individuals with Dementia and the Importance of Inclusion

Level 2 Certificate in Dementia Care

The Level 2 Certificate in Dementia Care is aimed at those already working in care roles with individuals with dementia and provides an opportunity for learners to have their knowledge and skills recognised through the achievement of a nationally recognised qualification. 

This programme will assess learners’ ability to competently perform a range of tasks in areas of practice such as person centred working, communication and interaction, equality and diversity as well as individuals’ rights and choices. 

The achievement of this qualification can be used towards the achievement of the Level 2 Diploma in Health and Social Care.


Level 2 Diploma in Health and Social Care

The Level 2 Diploma in Health and Social Care has been developed to guide and assess learners’ knowledge, understanding and skills relating to the health and social care workforce.
This qualification confirms competence in these areas where appropriate and serves as the required qualification for registration and regulatory requirements in the social care sector in England.

Level 3 Award in Awareness of End of Life Care Qualification Overview

The Level 3 Award in Awareness of End of Life Care provides an opportunity to develop different perspectives of death and dying, aims and principles of end of life care, communication factors in end of life care and how to access a range of support services in end of life care. 
It is aimed at all staff in health and social care with an interest in end of life care and the impact on individuals.
This award provides learning in end of life care and could also provide opportunity for CPD.


Level 3 Award in Supporting Individuals with a Learning Disability Qualification Overview

The Level 3 Award in Supporting People with a Learning Disability provides an opportunity to develop knowledge and skills around supporting individuals with a learning disability. 

The units offered within this award mirror those offered within the learning disabilities pathway through the HSC diploma.


Level 3 Certificate in Dementia Care Qualification Overview

The level 3 certificate in dementia care is aimed at those already working in care roles with individuals with dementia and provides an opportunity for learners to have their knowledge and skills recognised through the achievement of a nationally recognised qualification. 
This programme will assess learners’ ability to competently perform a range of tasks in areas of practice such as person centred working, communication and interaction, equality and diversity as well as individuals’ rights and choices. 
The achievement of this qualification can be used towards the achievement of the level 3 diploma in health and social care.


Level 3 Certificate in Supporting Individuals with Learning Disabilities Qualification Overview

The Level 3 Certificate in Supporting Individuals with Learning Disabilities provides an opportunity to develop knowledge and skills around supporting individuals with a learning disability. It is aimed at learners who support individuals with a learning disability as part of their job role.

The units offered within this certificate mirror those offered within the learning disability pathway through the health and social care diploma.


Level 3 Certificate in Working in End of Life Care Qualification Overview

The Level 3 Certificate in Working in End of Life Care provides an opportunity to develop knowledge, understanding and skills to work in end of life care. It provides understanding of current theory, practice, policy and procedure regarding end of life care. It also asks the learner to demonstrate the skills necessary to work in end of life care services. 

Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Settings

The City and Guilds Level 5 Diploma in Leadership for Health and Social Care and Children’s and Young People’s Settings has been developed to guide and assess the development of learners’ knowledge, understanding and skills in leadership and management practice. This qualification confirms competence in these areas and serves as the required qualification for registration and regulatory requirements in the sector where appropriate.
This qualification is aimed at learners who work in various health and social care and children and young people’s services in a variety of roles such as; Managers, Senior care/support workers, Team Leaders and Co-ordinators.

Quality Assurance

An Overview of the Care Quality Commission and the Care Act 2014 for Staff Teams, Service Users and Families

This course has been developed for staff, service users and families to give an overview of the Care Quality Commission and the Care Act 2014, and the impact these have on the organisation and the services it provides. 
Most of the provisions within the act came into effect in April 2015, with some of the funding reform changes taking effect in April 2016. 
At its heart, the act is person-centred; it places the wellbeing of the individual at its core and emphasises the need for greater integration and co-operation between agencies. These changes will also necessitate considerable learning and development across the whole care and support workforce in terms of knowledge and information, skills and behaviour, and culture and commitment.
Learners will look at the way CQC will inspect services under the inspection model and gain an enhanced understanding of the 5 key questions, the fundamental standards and how the Inspections will be carried out within their services using the key lines of enquiry as prompts to look for sources of evidence.
This course is delivered using a range of methods and resources including:
CQC inspection reports, question & answer session, debating and small group activities
This course has been developed and mapped to:
The Care Act 2014
CQC Inspection Framework

Inspection Support Services

This inspection support service has been designed to support services with the preparation of a CQC inspection. It will support the service to gain an overview of what would be required to meet the inspection framework it will enhance the service delivery and give support and guidance through the process. Through the pre inspection visit there will be time spent looking at the documents that are in place within the service such as, policies and procedures, care/support plans, health and safety information, statement of purpose and other documentation that will support the 5 key principles. Within the pre inspection, time will be spent speaking to the team to see how they believe the service is well-led, as well as family and friends of the individuals. This process will build a true account of how the service is meeting the required outcomes. 
This pre inspection visit has been developed and mapped to:
The Care Quality Commission Inspection Framework

The Quality Assessment Framework

The Quality Assessment Framework sets out the standards expected within housing and support services. It is designed to be used by providers as an internal monitoring tool to measure the quality of services being delivered. This course is aimed at staff working within the housing sector and will provide a broad overview into the core objectives and themes that run through the QAF. 
This course is delivered using a range of methods and resources including:
QAF documentation, group discussions, small group activities and action plans.
This course has been developed and mapped to:
The Quality Assessment Framework
And the following QCF unit:
Manage Quality in Health and Social Care or Children and Young People’s Setting


Safeguarding and Legal

Advocacy and Empowerment


This course has been developed to support learners working within a range of services including Housing, Residential Care, Nursing and Supported Living services. Learners will gain the knowledge which will support them to advocate for and empower the people that they are supporting.
The Care Act 2014 makes a big emphasis on advocacy and states that Local Authorities must involve people in decisions made about them and their care and support. The advocacy duty will apply from the point of first contact with the Local Authority and at any subsequent stage of the assessment, planning, care review, safeguarding enquiry or safeguarding adult review. This course will also explore the role of an IMCA.
This course will look at the values underpinning advocacy, the relevant legislation and standards, the role of the advocate and the best ways to support individuals within the service provided to them to help empower them in their lives. Learners will explore the history of the different models of advocacy and why it exists.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies
This course has been developed and mapped to:
Advocacy QPM – Recognising quality in independent advocacy – Code of Practice
And the following QCF units:
Providing independent advocacy to adults
Purpose and principles of independent advocacy

Care Act Briefing - Making Safeguarding Personal

This course has been developed to give learners an enhanced understanding of the key changes under the Care Act 2014, in particular Making Safeguarding Personal agenda, and how these work in their day to day practice. Learners will be able to reflect on the challenges that they may face when supporting adults at risk of harm and or abuse and how and when they would implement the process through the enquiry.
Learners will be able to discuss these challenges and be able to come up with solutions by sharing best practice and practices that have already been used with success.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies.
This course has been developed and mapped to the following:
The Care Act 2014

Chairing Skills in the Legal Context

This course will support learners to gain an understanding of the statutory requirements of cooperation and an opportunity to consider the council’s responsibilities under the Care Act 2014. We will explore how to work with other agencies in the context of safeguarding meetings, confidentiality issues under the Data Protection Act and sharing of information requirements under the Care Act 2014. Learners will develop skills to chair safeguarding adult meetings within the legal framework for safeguarding adults at risk and be able to consider what constitutes good and useful evidence and how it promotes consistency of practice. Within the course there will be opportunities to explore how to avoid defamation of alleged perpetrators and will include reflective time for learners to identify best practice within chairing meetings.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case scenarios and scenario based practical exercises.
This course has been developed and mapped to:
The Care Act 2014
The Mental Capacity Act 2005
and the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Chairing Strategy Meetings

This course has been developed for learners who are new to their role or who want to refresh their knowledge and skills in chairing multi-agency strategy meetings. The course will provide learners with an awareness of the key features of effective chairing. Learners will gain an understanding of their own role and their contribution to the whole team.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies
This course has been developed and mapped to:
National Competency Framework for Safeguarding Adults (revised 2015)
The Care Act 2014 – Chapter 14 – Adult Safeguarding

Child Protection

This course has been developed to ensure that staff are familiar with child protection procedures so they know what to do if they believe a child is at risk. Staff will examine where their responsibilities lie and the role of other practitioners within child protection.
We will explore which piece of legislation applies to each area of child protection and what we should expect at each stage.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and scenario based activities
This course has been developed and mapped to:
Government Guidance – Working Together to Safeguard Children
The Children’s Homes (England) Regulations 2015
Guide to the children’s homes regulations including the quality standards
And the following QCF units:
Principles of Safeguarding and Protection in Health and Social Care
Understand how to Safeguard the Wellbeing of Children and Young People

DoLS Deprivation of Liberty Safeguards

This course has been developed to provide all learners with an understanding of Deprivation of Liberty Safeguards 2005. It will explore ways in which practice could impact on individuals being supported on a day to day basis and how the implementation of the Act may change current practice. Attendance at a Mental Capacity Act course is required prior to this session.
This course is delivered using a range of methods and resources including:
Example assessments, case studies, scenarios, group discussions and small group activities.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Domestic Abuse

This course had been developed to give learners an awareness and understanding of the dynamics of domestic abuse and provide them with practical tools to use in service delivery including risk assessment, safety planning and exploring options including housing, security and civil/criminal remedies.

This course can be used to support an organisation to achieve the Domestic Abuse Housing Alliance (DAHA) accreditation.

This course is delivered using a range of methods and resources including:
Powerpoint, flipchart to record and display feedback, groups work, discussion and feedback, DVD clips, Q&A and activities, Our Girl –Film about forced marriage, True Stories – Film detailing true stories, Case Studies from Action Against Abuse, DASH Risk Identification Checklist (RIC), MARAC Flowchart.
This course has been developed and mapped to:
Safeguarding Competency Framework,
The Care Act 2014 


Managing Safely (Level 4)

This course has been developed for Heads of services to improve their knowledge, skills and expertise in respect of safe recruitment, supervision and management of staff who work with adults at risk. Heads of services will be able to explore their responsibilities within their organisations at all levels and will be able to demonstrate full commitment to Safeguarding Adults at Risk. Through the course Heads of services will explore that they have appropriate systems and resources to support their work in an intra and inter agency context.
Learners will be supported to explore and discuss how prevention, multi-agency working, the legal framework and national and local developments impact on safeguarding for adults.
This course is delivered using a range of methods and resources including:
Role plays, case studies, group discussions and small group activities
This course has been developed and mapped to:
The Care Act 2014
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Mental Capacity Act (MCA) Awareness

Mental Capacity Act (MCA) – Awareness
This course has been developed as a refresher for learners who have already completed a full day of MCA and DoLS training, or for those that need an introduction. It will provide learners with an understanding of the Mental Capacity Act and explores how this will support them to support decisions made by Service Users on a day to day basis. This course is aimed at all staff working within Health and Social Care services.
This course is delivered using a range of methods and resources including:
Scenarios, Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF unit:
Contribute to Support of Positive Risk-Taking for Individuals


Mental Capacity Act and Deprivation of Liberty Safeguards

This course has been developed to provide learners with an understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards. It will help challenge staff in the way they think around what could be seen as a deprivation of liberty and making sure there are adequate safeguards in place. This will support them to inform and involve an individual they support to make decisions about their life. This course will explore how this act will affect them and their practice and the individuals that they support.
This course is delivered using a range of methods and resources including:
Scenarios, case studies, debates, small group activities, DVD clips and completion of a personal action plan.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF units:
Principles of Safeguarding and Protection in Health and Social Care 
Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings
Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings




Mental Capacity Act and Deprivation of Liberty Safeguards - Refresher

This course has been developed to provide learners with an update of the Mental Capacity Act and Deprivation of Liberty Safeguards. It will help challenge staff in the way they think around what could be seen as a deprivation of liberty and making sure there are adequate safeguards in place. This will support them to inform and involve an individual they support to make decisions about their lives. This course will explore how this act will affect them and their practice and the individuals that they support.
This course is delivered using a range of methods and resources including:
Scenarios, case studies, group discussions and small group activities.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Mental Capacity Act and Deprivation of Liberty Safeguards for Managers

This course has been developed to provide Managers with the knowledge required to implement The Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.
This will support them to inform and involve staff, to support the individuals they work with to make decisions about their lives. This course will explore how to assess capacity and complete the required documentation ensuring that they are working within the requirements of the law.
This course is delivered using a range of methods and resources including:
Assessing Capacity documentation, scenarios, group discussions, small group activities and roleplay.
This course has been developed and mapped to:
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF units:
Principles of Safeguarding and Protection in Health and Social Care 
Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings
Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings


Safeguarding Adults at Risk - The Practitioners Role (Level 2)

This course has been developed for practitioners, who are required as part of their job, to start or complete, a Safeguarding Adults at Risk ‘Enquiry Form’, to make decisions around disclosures, allegations or concerns in relation to the Safeguarding of Adults at Risk, and instigate the Safeguarding Adults at Risk Procedure. It will support practitioners to improve the level of consistency and competence required of them when working within the multi-agency policies, protocols and guidance. Through discussions and group work, participants will explore the complexities, conflicts, competencies and value requirements required to practice skilfully and sensitively within their job role and responsibilities.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and Safeguarding Adults documentation
This course has been developed and mapped to:
The Care Act 2014
The Care Certificate Standard 10
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding Adults at Risk Awareness (Level 1)

This course has been developed for learners who have not previously attended a Safeguarding Adults at Risk course. This course explores the safeguarding process and how to work within the legislative framework, ensuring staff feel confident to manage any safeguarding concerns. It is aimed at those working in a wide range of settings including residential care homes, hospitals and working within the community in people’s own homes.
This course is delivered using a range of methods and resources including:
Example care & support plans, risk assessments, scenarios, group discussions and small group activities.
This course has been developed and mapped to:
The Care Act 2014
Making Safeguarding Personal
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Safeguarding Adults at Risk Decision Making and Accountability - Intermediate Two Days

This course has been developed to support Practitioners and their Managers to understand and utilise the methods, skills and principles that underpin effective, accountable decision making for Adults at Risk. Through group work and discussions, learners’ skills and confidence will develop in how to participate in and chairing Adults at Risk planning meetings and case conferences in line with multi-agency policies and procedures.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and role play.
This course has been developed and mapped to:
The Care Act 2014
Making Safeguarding Personal 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding Adults at Risk for Housing

This course has been developed for learners who have not previously attended a Safeguarding Adults at Risk course. It is aimed at those working in the housing sector and will give learners an insight into the different categories of abuse and abuse indicators and the knowledge and skills to be able to respond to allegations of abuse in the correct way.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, Safeguarding Adult Reviews and enquiry forms.
This course has been developed and mapped to:
The Care Act 2014
The Care Certificate Standard 10 and 11
Making Safeguarding Personal 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Safeguarding Adults at Risk for Managers (Level 3)

This course has been developed to support learners to gain the knowledge and skills required to Protect and Safeguard Adults at Risk within their role as a Manager. Learners will understand the actions they are required to take and the procedures they are to follow within the legislative framework. The session will support Managers to implement new legislation and support individuals to develop the confidence to manage their own risks and demonstrate how partnership working can achieve the best possible outcomes.
It is aimed at Managers working in a wide range of settings including residential care homes, hospitals and managing teams within the community. 
This course is delivered using a range of methods and resources including:
Example care & support plans, risk assessments, case studies, group discussions, small group activities, example policies and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
Making Safeguarding Personal 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding Adults at Risk Post Abuse Work Awareness

This course has been developed to support Practitioners to make an effective contribution to post abuse planning and provision in accordance with their role and responsibilities under the multi-agency Adults at Risk policy/protocols. Learners will get the opportunity to share practice through a variety of group work and discussions.
This course is delivered using a range of methods and resources including:
Example policies and protocols, group discussions, small group activities, risk assessment documents and fact sheets – The Care Act – for research activity.
This course has been developed and mapped to:
The Care Act 2014
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2009
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding Adults at Risk Refresher

This course has been developed for learners who have either previously attended Safeguarding Adults at Risk training and who need to refresh and update their knowledge, or for staff whose job role requires them to have some basic knowledge of safeguarding. This course is aimed at those working in a wide range of settings including residential care homes, hospitals and working within the community in peoples own homes. 
This course is delivered using a range of methods and resources including:
Current news articles, self-assessment, group discussions and small group activities.
This course has been developed and mapped to:
The Care Act 2014
Making Safeguarding Personal 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Safeguarding and Protection of Children and Adults at Risk

This course has been developed for learners who have not previously attended a Safeguarding Children and Adults at Risk course. It is aimed at those working in a wide range of settings including residential care services, hospitals, education settings and working within the community in peoples own homes. Attending this course will support learners to become familiar with current requirements to support the Safeguarding of Children and Adults at Risk.
This course is delivered using a range of methods and resources including:
Legislative fact sheets for research activity, scenarios, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
The Children’s and Families Act 2014
Working Together to Safeguard Children 2015
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care
Understand how to Safeguard the Wellbeing of Children and Young People

Safeguarding and Protection of Children and Adults at Risk for Housing

This course has been developed for learners who have not previously attended a Safeguarding Children and Adults at Risk course. It is aimed at those working in a wide range of settings including residential care services, hospitals, education settings and working within the community in peoples own homes. Attending this course will support learners to become familiar with current requirements to support the Safeguarding of Children and Adults at Risk.
This course is delivered using a range of methods and resources including:
Legislative fact sheets for research activity, scenarios, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
The Children’s and Families Act 2014
Working Together to Safeguard Children 2015
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care
Understand how to Safeguard the Wellbeing of Children and Young People

Safeguarding Children and Young People Refresher

This course has been developed as a refresher course for those who have already attended a full days training session. It is aimed at staff who work with or come into contact with children and young People. Learners will be able to evaluate current practice and identify areas of change that their practice may require.
The aim of this course is to ensure all staff attending will gain the knowledge required to be able to ensure that every child, regardless of their age, gender, religion or ethnicity, can be safeguarded and protected from harm.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and scenario based activities
This course has been developed and mapped to:
Government Guidance – Working Together to Safeguard Children
The Children’s Homes (England) Regulations 2015
Guide to the children’s homes regulations including the quality standards
And the following QCF units:
Principles of Safeguarding and Protection in Health and Social Care
Understand how to Safeguard the Wellbeing of Children and Young People

Safeguarding Children from Abuse Linked to a Belief in Spirit Possession

This course has been developed to raise awareness of child abuse linked to a belief in spirit possession. Learners will be provided with an overview of the contributing factors and the impact this can have on a child. The course will explore professional duties for safeguarding children and look at the government’s good practice guidance on safeguarding children from abuse or neglect linked to a belief in spirit possession.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, scenario based activities and case studies.
This course has been developed and mapped to:
The Care Certificate – Standard 11 Safeguarding children
Government Guidance – Safeguarding Children from Abuse Linked to a Belief in Spirit Possession

and the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Self Neglect Awareness

This course has been developed for learners who have previously completed Safeguarding Awareness training and Mental Capacity Act training. The Care Act 2014 has formally recognised self-neglect as a type of abuse and neglect meaning that people who self neglect can now be supported by safeguarding adults approaches, as well as receiving more general support from practitioners. This course provides an awareness of what constitutes self neglect and will explore the key concepts of supporting the individual.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and Safeguarding Adults documentation
This course has been developed and mapped to:
The Care Act 2014

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Self-harm

This course has been developed for learners who are working with individuals who are at risk of self-harming.  This course is aimed at those working in a wide range of settings including residential care homes, residential children’s homes, hospitals and working within the community in peoples own homes. The Course is designed to raise awareness of the issues of self-harm and how those in a caring role can understand and react. The course will provide staff with a clear understanding of the dysfunctional cycles that lead to self-harm and the psychological and bio-medical elements that impact on it.  
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
The Care Act 2014
Children (Leaving Care) Act 2000
Children Act 2004
Making Safeguarding Personal

and the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


Suicide Awareness

This course has been developed to raise awareness of Suicide. It will provide learners with a clear understanding of what suicide is. It will also provide learners with an understanding of the statistics linked to suicide. The course aims to provide learners with a clearer understanding of suicide by dispelling commonly held myths and stereotypical thoughts. It will also increase learners confidence and  knowledge to facilitate more effective and holistic advice to those in need. 
This course is delivered using a range of methods and resources including:
Risk management plans, case studies, group discussions, scenarios, small group activities and DVD clips.
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

World Health Organisation - Preventing suicide - A global imperative

Suicide Statistics Report 2015


and the following QCF unit:
Understand Mental Well-Being and Mental Health Promotion


The Care Act - Section 14 of the Statutory Guidance

This course has been designed to support learners to understand the different types of abuse that came into place with The Care Act in April 2015. The session covers how to identify the different types of abuse, and how at times this may not be directly part of your role but that you will need to have awareness of the categories and what your responsibilities will be. 
This course is delivered using a range of methods and resources including:
Section 14 fact sheets for research activity, group discussions and small group activities.
This course has been developed and mapped to:
The Care Act 2014
Care and Support Statutory Guidance 
And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care


The Wellbeing and Safeguarding of Vulnerable Customers

Excellent customer services should be applied to all customers, however, there may be times when some customers are more vulnerable and therefore may need adaptions to how you provide them with a service.
This course aims to improve the safety and wellbeing of vulnerable people by providing an awareness of safeguarding to those working in customer facing services. It will provide them with the knowledge they need to be able to identify signs of abuse or neglect and indicators for concern. There will be particular reference to Child Protection, Child Sexual Exploitation, Human Trafficking, Modern Slavery, Hate Crime, and Discrimination.
This course is aimed at those working within:
Retail and Banking
Hospitality and Catering
Travel, Tourism and Aviation
Transport
Sports and Recreation
Licensed Premises

Delivering first class customer services will be one of your organisations top priorities bringing benefits to the business as well as meeting a social responsibility within the community.
Benefits to the business include; returning customers, increased revenue, enhanced brand reputation, and compliance with the law.
For those businesses that can provide services accessible to all, regardless of an individual’s personal needs, this can provide an excellent competitive advantage.
For customer service staff it is important that they are given specialist training required to be able to assist all customers.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies.
This course has been developed and mapped to the following:
The Care Act 2014 Chapter 14 Safeguarding
The Children’s Act 2004
The Licensing Act 2003
And the following QCF unit:
Improve the customer relationship

Train the Trainer

Dementia Awareness Professional Trainer Programme

This programme has been developed for staff who have a responsibility for training others in dementia awareness within their workplace. It is designed to support organisations with an in-house training provision as well as those working as independent trainers.

Having a qualified dementia trainer within an organisation will support the ongoing training needs across the business as well as continuous improvements in practice. Trainers will be able to deliver sessions to groups of staff as well as work one-to-one with individuals where their practice may need developing.

Having a quality internal training provision, can support organisations to access the training they need more quickly, at a time that is right for them and in a more cost efficient way than accessing an external provider.

Within this programme, learners will develop the skills required to understand dementia care training demands across your business, to ensure that your trainers are embedding this within their delivery. The health and care needs of the individuals you support frequently change, and therefore as a business you need to ensure that the skills of your staff teams are kept up to date with these changes.

It is therefore essential that your dementia trainers truly understand the importance of using a whole range of delivery methods, including real case studies from within your own organisation. This will ensure that practice is developed not only in line with occupational standards, but also considering the specific needs of all individuals your staff support, which will lead to improved well-being and quality of life.

An in-house trainer will also be available to support families, friends and unpaid carers to ensure they are offered necessary advice and training on how to work with individuals and effectively communicate with them.


This course has been developed and mapped to:

  • The National Dementia Strategy
  • Dementia Core Skills Education and Training Framework
  • The Care Certificate – Standard 9 Awareness of mental health, dementia and learning disabilities
  • The 6c’s
  • VAK Learning Styles Self-Assessment Questionnaire

 

and the following QCF units and qualifications:

  • Level 3 Award in Education and Training
  • Level 3 Award in Awareness of Dementia


PROGRAMME DURATION
There are two programme options available:

  • The 4 day programme is aimed at those who do not hold a current, up to date teaching qualification
    This programme includes the Level 3 Award in Education and Training as well as an accredited Dementia unit. This will provide learners with the necessary skills and knowledge to plan, deliver, and evaluate teaching and learning sessions for dementia awareness, in a variety of teaching or training contexts
  • The 2 day programme is aimed at those already qualified to teach and can demonstrate that they have delivered training sessions in other subjects in the last 12 months.

This programme includes an accredited dementia unit.


PROGRAMME REQUIREMENTS
To attend this programme, learners will require experience of working with individuals with dementia and a passion for developing the skills and practice of others. A pre programme registration form will need to be completed.


DELIVERY METHODS
This course is delivered using a range of methods and resources including:

  • Group discussions
  • Small group activities
  • Case studies
  • Scenario based activities
  • DVD clip
  • Learner action plans.



Moving and Positioning Individuals Professional Trainer Programme

This programme has been developed for staff with a responsibility for training others in Moving and Positioning people within their workplace. It is designed to support organisations with an in-house training provision as well as those working as independent trainers.
Having a qualified Moving and Positioning trainer within an organisation will support the ongoing training needs across the business as well as continuous improvements in practice. Trainers will be able to deliver sessions to groups of staff as well as work one-to-one with individuals where their practice may need developing.

Having quality internal training provision can support organisations to access the training they need more quickly, at a time that is right for them and in a more cost efficient way than accessing an external provider.

Within this programme, learners will develop the skills required to understand training demands for moving and positioning individuals across your business, to ensure that your trainers are embedding this within their delivery. The health and care needs of the individuals you support frequently change and therefore as a business you need to ensure that the skills of your staff teams are kept up to date with these changes.

It is therefore essential that your Moving and Positioning trainers truly understand the importance of using a whole range of delivery methods, including real case studies from within your own organisation. This will ensure that practice is developed not only in line with occupational standards, but also considering the specific needs of all individuals your staff support, which will lead to improved well-being and quality of life.

The Moving and Positioning element of the programme comprises of both theoretical and practical work, and trainers will learn how to support staff to take care of their back as well as safely and effectively move and position the individuals they support.
An in-house trainer will also be available to support families, friends and unpaid carers to ensure they are offered necessary advice and training on how to work with individuals and effectively communicate with them.

Programme Duration
This 4 day programme will provide learners with the necessary skills and knowledge to plan, deliver, and evaluate teaching and learning sessions for moving and positioning individuals in a variety of teaching or training contexts.

Programme Requirements
To attend this programme, learners will require experience of working with individuals who require support to move and reposition, and a passion for developing the skills and practice of others.
A pre programme registration form will need to be completed

Delivery Methods
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies, scenario based activities, DVD clip, learner action plans and Moving and Positioning equipment including sliding sheets, handling belts, hoists and a variety of other service specific equipment.

This course has been developed and mapped to:
The Care Certificate Standard 13 – Health and safety
Health and Safety at Work Act 1974
Manual Handling Operations Regulations 1992
Lifting Operations and Lifting Equipment Regulations 1998
The 6c’s
VAK Learning Styles Self-Assessment Questionnaire
The Leadership Qualities Framework

and the following QCF units and qualification:
Move and Position Individuals in Accordance with their Plan of Care
Promote and Implement Health and Safety in Health and Social Care
Level 3 Award in Education and Training

Understanding the Care Certificate Standards and CPD for Managers, Assessors and Trainers

The Care Certificate provides clear evidence to employers, patients and people who receive care and support, that the health or social care worker has been trained and developed to specific set of standards. To support the Healthcare Support Worker or Adult Social Care Worker (HCSW/ASCW) to gain the most up to date knowledge Managers and Assessors must ensure that their own knowledge and practice is up to date.
This course has been designed to provide CPD activity for the 15 standards in the Care Certificate. This CPD activity will support Managers and Assessors to ensure that their knowledge is up to date and at the level required to support or assess the Care Certificate for each new employee. 
Within the session learners will explore the different ways in which CPD can be obtained, achieved and recorded to best evidence that their knowledge is current and at the required standard to support individuals completing their Care Certificate.
This course is delivered using a range of methods and resources including:
The Care Certificate standards, group discussions, example CPD entries, small group activities and self-assessment.
This course has been developed and mapped to:
The Care Certificate Framework

Online Training Records

Online Training Records

Our web based learning management system will provide you with the tools you need to access your up to date training records at all times, to produce information on your staff’s training records for CQC and to notify you of when updates are required.

About our Learning Management System
Safeguarding
Safeguarding

All multi agencies have a responsibility to keep all vulnerable adults and children safe by working in partnership with each other and sharing relevant information which could reduce the risk of harm and abuse.

About safeguarding
Care Act
Care Act

The Care Act 2014, together with a range of regulations and statutory guidance, is the base upon which social care will develop over the next few decades. It enshrines the new statutory principle of individual wellbeing, the driving force behind the Act, and makes it the responsibility of local authorities to promote wellbeing when carrying out any of their care and support functions.

About the care act
Care Certificate
Care Certificate

The Care Certificate is an induction programme that will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.

About the care certificate

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