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Team Development

Subject category: General Health and Social Care
This course has been developed for health and social care staff working in a variety of settings.
Learners will explore the meaning of a ‘team’, the characteristics of a good team and the stages that must be considered to develop and enhance the team. 
The focus will be on the importance of relationship-building and they will consider the qualities of a high-performing team. Throughout the course the fundamental role of leadership in making the team successful is referred to.
This course is delivered using a range of methods and resources including:
Role play, self-assessment, group discussions and small group activities.
This course has been developed and mapped to:
Bruce Tuckman’s Team Development Model
The Equality Act 2010
And the following QCF unit:
Developing a Team


The Care Certificate - 3 1/2 Day Programme

Subject categories: General Health and Social Care, Inductions
The Care Certificate is the key component of the overall induction which an employer must provide legally and in order to meet the essential standards as set out by the Care Quality Commission.
The Care Certificate will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstarted they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.
Within this programme, 3 ½ days of training will be delivered to staff:
Safeguarding Adults and Children and Work in a Person Centred Way
Equality and Diversity and Privacy and Dignity
Fluids and Nutrition and Awareness of Mental Health, Dementia and Learning Disability
Basic Life Support – half day only
Following each session a full resource pack for each subject will be provided for further reading plus a full certificate will be issued for each subject covered.
Throughout the 3 days, the outcomes for standards 1, 2 and 3 are embedded into training delivery – Understand your Role, Duty of Care and Personal Development. Learners will be provided with additional resources to support them to complete the knowledge for these standards following the 3 1/2 day programme.
At the end of the programme, learners will also receive reading resources for the following standards – Communication, Handling Information, Health and Safety
and Infection Control. This will provide them with additional resources to support them to complete the knowledge for these standards following the programnme.
The Six C’s are also discussed throughout each session and embedded into delivery.

The Care Certificate 4 Day Programme

Subject categories: General Health and Social Care, Inductions
The Care Certificate is the key component of the overall induction which an employer must legally provide and in order to meet the essential standards as set out by the Care Quality Commission.
The Care Certificate will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure they provide compassionate and high quality care and support.
Within this programme, 4 days of training will be delivered to staff:
Understand your Role, Your Personal Development and Duty of Care
Safeguarding Adults, Safeguarding Children, Equality and Diversity and Privacy and Dignity
Work in a Person Centred Way, Communication, Fluids and Nutrition and Awareness of Mental Health, Dementia and Learning Disability
Basic Life Support, Health and Safety and Infection Prevention and Control
Following each session a full resource pack for each subject will be provided for further reading plus a full certificate will be issued for each subject covered.
The Six C’s are also discussed throughout each session and embedded into delivery.

The Care Certificate 5 day Programme

Subject categories: General Health and Social Care, Inductions
The Care Certificate is the key component of the overall induction which an employer must provide legally and in order to meet the essential standards as set out by the Care Quality Commission.
The Care Certificate will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstarted they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.
Within this programme, 5 full days of training will be delivered to staff:
Introduction to the Care Certificate, Communication and Handling Information
Safeguarding Adults and Children and Work in a Person Centred Way
Health and Safety, Infection Control and Basic Life Support
Equality and Diversity and Privacy and Dignity
Fluids and Nutrition and Awareness of Mental Health, Dementia and Learning Disability
Following each session a full resource pack for each subject will be provided for further reading plus a full certificate will be issued for each subject covered.
Throughout the 5 days, the outcomes for standards 1, 2 and 3 are embedded into the delivery – Understand your Role, Duty of Care and Personal Development. Learners will be provided with additional resources to support them to complete the knowledge for these standards following the 5 day programme.
The Six C’s are also discussed throughout each session and embedded into delivery.

The Care Certificate Assessing Knowledge and Practice

Subject category: General Health and Social Care
This course has been developed to deliver the knowledge required for those staff whose roles involve assessing The Care Certificate.
Introduction of The Care Certificate provides clear evidence to employers, patients and people who receive care and support, that the health or social care worker has been trained and developed to specific set of standards. The Assessor is the person responsible for making the decision as to whether the Healthcare Support Worker or Adult Social Care Worker (HCSW/ASCW) have evidenced that they have met the standards set out in The Care Certificate. Those decisions will be made during an induction period of 12 weeks for new employees.  
Having a robust quality assurance system in place will ensure an assessor can support each learner to complete the certificate through the assessment of their demonstrated skills, knowledge and behaviours. This will lead them to knowing how to provide compassionate and high quality care and support.
Whilst completing The Care Certificate both knowledge and practice will be observed and assessed and the assessor will be responsible for documenting decisions that are auditable to support successful completion of the individuals Care Certificate. To assess The Care Certificate you will need to be familiar with the assessment process and be competent in the 15 standards they are assessing.
This course is delivered using a range of methods and resources including:
The Care Certificate standards, group discussions, small group activities and self-assessment
This course has been developed and mapped to:
The Care Certificate Framework


The Care Certificate Standardisation for Assessors

Subject category: General Health and Social Care
The Care Certificate – Standardisation for Assessors
The Assessor is the person responsible for making the decision as to whether the Healthcare Support Worker or Adult Social Care Worker (HCSW/ASCW) have evidenced that they have met the standards set out in the Care Certificate.  
Whilst completing the Care Certificate both knowledge and practice will be observed and assessed and the assessor will be responsible for documenting decisions that are auditable to support successful completion of the individual’s Care certificate. 
Assessors will need to be able to evidence that their knowledge and own practice is current as well as being able to demonstrate that they have worked with other assessors within their organisation to look at the decisions made to ensure consistency across the organisation and against a specific set of standards. This is called standardisation.
Having a robust quality assurance system in place will ensure an assessor can support each learner to complete the certificate through the assessment of their demonstrated skills, knowledge and behaviours. This will lead them to knowing how to provide compassionate and high quality care and support.
This course is delivered using a range of methods and resources including:
Example completed Care Certificate workbooks, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
The Care Certificate Framework


The Role of the Health and Social Care Worker

Subject category: General Health and Social Care
This course has been developed to give new staff a greater understanding of their role as a Health and Social Care worker. Throughout their learning, they will gain knowledge around their responsibilities, how to work with others and understand preferences, wishes, and needs of the individuals they support. This knowledge will enable the learners to carry out effective care and support to the individuals they support.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, oral questions and small group activities
This course has been developed and mapped to:
The Care Certificate Framework
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
The Care Certificate Standard 1
And the following QCF unit:
The Role of the Health and Social Care Worker

The Wellbeing Principle within Housing

Subject category: Housing

The wellbeing principle is a new legal requirement under The Care Act 2014. Individual wellbeing underpins the Act and is the driving force behind care and support. This course has been developed to give workers in the housing sector a good understanding of what wellbeing is and how to ensure that the wellbeing principle is embedded in all aspects of their work.
This course is delivered using a range of methods and resources including:
Small group activities, group discussion, scenarios and case studies.
This course has been developed and mapped to:
The Care Act 2014
British Red Cross Prevention in Action
And the following QCF unit:
Promote choice, wellbeing and the protection of all individuals


The ‘Toxic Trio’ – Parental Mental Health, Substance Misuse and Domestic Violence

Subject category: Mental Health
This course has been developed for practitioners and professionals who work with children and young people, to enable them to examine: how the toxic trio of parental substance misuse, parental mental illness and domestic abuse coexist within families; the impact these have on children; how to take the necessary action within their professional duty and role to ensure the child or young person is safe.

This course is delivered using a range of methods and resources including:
Scenarios, case studies, group discussions and small group activities.
This course has been developed and mapped to:
Putting Children first – Delivering Our vision for Excellent Children’s Social
Care (July 2016 DfE)

Health and Social Care Professions Council

Section 47 of the Children’s Act 1989

Children and Families Act 2014

The Children’s Plan 2007

Safeguarding Vulnerable Groups 2006

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Tissue Viability

Subject category: Nursing and Health Care
This course has been developed to provide Health and Social Care staff with the knowledge required in order for them to undertake tissue viability risk assessment in relation to pressure area care and the risk of skin breakdown. Organisational in-house competence based training should be undertaken following this course. 
This course is delivered using a range of methods and resources including:
Case studies, quizzes, group discussions, and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Pressure Ulcers: Prevention and Management of Pressure Ulcers
Department of Health: Essence of Care and Benchmarks for Prevention and Management of Pressure Ulcers.
And the following QCF unit:
Undertake Tissue Viability Risk Assessments


Training and Information Delivery Skills

Subject category: General Health and Social Care
This course has been developed for learners already in a role requiring them to present information or train others. Within the course, learners will have the opportunity to refresh current skills and develop new ones, supporting their confidence when delivering to either small or large groups.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, matching game and scenario based problem solving.
This course has been developed and mapped to the following:
Level 3 Award in Education and Training – Facilitate learning and development in groups
The Leadership Qualities Framework

Transitioning from Children’s to Adult Services


The Care Act 2014 and the Children and Families Act 2014 capture the principles of personalisation, inclusion, participation and co-production in law. Both the Children and Families Act 2014 and the Care Act 2014 deal with support for young people with care and support needs preparing for adulthood. These two pieces of legislation now provide the context in which transition occurs.
This course gives particular focus to young people whose support services will start to end during adulthood.
Learners will explore all elements that contribute to a successful transition including entering adult services and leaving care. Through discussion we will think holistically about each individual child or young person being supported to ensure that practitioners make the connection of wellbeing, safeguarding and quality of life when completing planning for and supporting the transition.
Throughout this course professional codes, regulating conduct, legislation and systemic practice is embedded.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, organisational policies, example Care and Pathway Plans and DVD clips
This course has been developed and mapped to:
The Children and Families Act 2014
The Care Act 2014
The Mental Capacity Act 2005
The Deprivation of Liberty Safeguards 2008
Transition from Children’s to Adults’ Services – National Institute for Health and Care Excellence
HCPC Standards of Proficiency for Social Workers
Online Training Records

Online Training Records

Our web based learning management system will provide you with the tools you need to access your up to date training records at all times, to produce information on your staff’s training records for CQC and to notify you of when updates are required.

About our Learning Management System
Tailored Training Social and Housing care
Tailored Training

Whilst we have a wide range of programmes written and ready to go, and within any training you have in-house, we will incorporate your organisations policies, procedures and paperwork into our delivery as standard practice, we understand that sometimes you may still need a little something else, something that makes it even more specific to your organisation and your business objectives.

About our tailored training
Pilot
Pilot Schemes

For large organisations wanting to roll a programme out across the whole staff team, you may want to consider setting up a pilot programme prior to full implementation. We have worked with many customers on pilot projects to ensure programmes meet all required objectives and any change are made from lessons learned prior to full implementation.

About our pilot schemes
Value for Money
Value for money

‘Value’ to our customers has never been about the price;  it is always about the quality of the service they receive and the impact this has on their staff’s practice, their business performance and ultimately the quality of life for the people they support.

Getting value for money
Safeguarding
Safeguarding

All multi agencies have a responsibility to keep all vulnerable adults and children safe by working in partnership with each other and sharing relevant information which could reduce the risk of harm and abuse.

About safeguarding
Care Act
Care Act

The Care Act 2014, together with a range of regulations and statutory guidance, is the base upon which social care will develop over the next few decades. It enshrines the new statutory principle of individual wellbeing, the driving force behind the Act, and makes it the responsibility of local authorities to promote wellbeing when carrying out any of their care and support functions.

About the care act
Care Certificate
Care Certificate

The Care Certificate is an induction programme that will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.

About the care certificate

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