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Lead Person Centred Care Practice – for Managers


This course has been developed to provide Managers with the understanding on how to support the process of implementing and supporting teams, by leading person centred care practice in the workplace. Managers will develop existing knowledge on the theory and principles that underpin person-centred practice. This will enable them to ensure services perform to a high standard meeting CQC outcomes by evidencing outstanding care and support.
This course is delivered using a range of methods and resources including:
Person centred care and support plans, group discussions, small group activities and DVD clips
This course has been developed and mapped to:
The Care Certificate – standard 5 Work in a person centred way
NICE Guidelines on Person Centred Care
The Leadership Quality Framework
And the following QCF unit:
Lead Person Centred Care Practice

Lead to Succeed - Developing a Positive Culture


This course will support managers to develop an understanding of how to build a positive culture within a team and the benefits this will bring. It will explore how cultural change influences services to be positive and promotes strong leadership. 

Great leadership is the key to sustained positive culture change. Leaders who build trusting environments, communicate effectively, are consistent in their behaviours, and role-model desired behaviours, create sustained positive culture change. 

Throughout the course, managers will be able to carry out self-reflections on their own performance and that of their teams, and will be able to analyse, devise and carry out an action plan for positive change. 

This course is delivered using a range of methods and resources including:

Scenarios, case studies, group discussions and small group activities, reflection of practice   

This course has been developed and mapped to:

The Leadership Qualities Framework 

Leading Innovation and Change

Subject category: Leadership and Management
This programme will support managers to develop their leadership skills and abilities. During the programme, managers will analyse their own leadership styles and the impact these can have on themselves and others within their staff teams. Good leadership requires deep human qualities, beyond conventional notions of authority, and to become a good leader managers need to have the required attitudes and behaviours that demonstrate their ability to lead their teams and organisations to a high standard.
Managers will explore the subject of Emotional Intelligence and understand how their behaviour within a senior role can impact on others. They will also explore how Emotional Intelligence supports the development of a more effective leader.
The programme will support managers to develop skills in understanding the importance of innovation and change, by explaining to managers why we need change within the organisation. The programme will explore how to propose innovative solutions to improve organisational performance, including assessing opportunities for innovation, ranges of techniques to generate innovative options and the leadership skills required to lead innovation and change.
Managers will also explore how to lead and manage change within their organisation by creating a change management plan, and ways to implement the change within the management plan and monitor the progress against agreed targets.
During the programme managers will be supported to understand how a business plan is structured, when it is appropriate to write one, and how it is linked to the overall business strategy. Along with the implementation of the plan, the whole team will need to work alongside the plan to gain outstanding results.
Finally, managers will learn how to use negotiation skills, including body language, communication and listening skills, in order to encourage a positive outcome to take business ideas forward, and supporting them on how to deal with difficult negotiation situations. The managers will gain an understanding of the importance of influencing without authority and how to utilise these skills to help drive the business forward.

This programme is delivered using a range of methods and resources including:-
Group discussions, small group activities, scenario based activities, DVD clip and a range of service specific equipment if required.

This programme has been developed and mapped to:
Developing People – Improving Care – A national framework for action on improvement and leadership development in NHS-funded services
Chartered Management Institute – Module 3 – Performance Leadership
The National Skills Academy: The Leadership Qualities Framework

ILM level 5 Managing Improvement
ILM Leading Innovation and Change

Manage Business Redesign in Health and Social Care or Children and Young People’s Services

Leading Well-Led Services – 3 day programme

Subject category: Leadership and Management
This programme will support managers to develop their leadership skills and abilities. During the programme, managers will analyse their own leadership styles and the impact these can have on themselves and others within their staff teams. Good leadership requires deep human qualities, beyond conventional notions of authority, and to become a good leader managers need to have the required attitudes and behaviours that demonstrate their ability to lead their teams and organisations to a high standard.
Managers will explore the subject of Emotional Intelligence and understand how their behaviour within a senior role can impact on others. They will also explore how Emotional Intelligence supports the development of a more effective leader.
The programme will support managers to develop skills in understanding the importance of innovation and change, by explaining to managers why we need change within the organisation. The programme will explore how to propose innovative solutions to improve organisational performance, including assessing opportunities for innovation, ranges of techniques to generate innovative options and the leadership skills required to lead innovation and change.
Managers will also explore how to lead and manage change within their organisation by creating a change management plan, and ways to implement the change within the management plan and monitor the progress against agreed targets.
During the programme managers will be supported to understand how a business plan is structured, when it is appropriate to write one, and how it is linked to the overall business strategy. Along with the implementation of the plan, the whole team will need to work alongside the plan to gain outstanding results.
Finally, managers will learn how to use negotiation skills, including body language, communication and listening skills, in order to encourage a positive outcome to take business ideas forward, and supporting them on how to deal with difficult negotiation situations. The managers will gain an understanding of the importance of influencing without authority and how to utilise these skills to help drive the business forward.

This programme is delivered using a range of methods and resources including:-
Group discussions, small group activities, scenario based activities, DVD clip and a range of service specific equipment if required.

This programme has been developed and mapped to:
Developing People – Improving Care – A national framework for action on improvement and leadership development in NHS-funded services
Chartered Management Institute – Module 3 – Performance Leadership
The National Skills Academy: The Leadership Qualities Framework

ILM level 5 Managing Improvement
ILM Leading Innovation and Change

Manage Business Redesign in Health and Social Care or Children and Young People’s Services

Learning Disability Awareness

Subject category: Learning Disabilities
This course has been developed to explore the meaning of what is a learning disability and considers issues closely linked with learning disability support. It will explore working in a person centred way to empower individuals to make choices about the care and support that they receive. The course will explore working with families and multi-agency approaches which help to maximise the individual’s community presence and involvement.  
This course is delivered using a range of methods and resources including:
Learning Disability fact sheets for research activity, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Premature Deaths of People with Learning Disabilities: Progress Update 
Transforming Care for People with Learning Disabilities – Next Steps 
The Care Certificate Standard 9
And the following QCF unit:
Supporting Individuals with Learning Disabilities


Lone Working and Personal Safety

Subject categories: General Health and Social Care, Health and Safety
This course has been developed to raise awareness of the importance of personal safety for lone workers. Learners will be able to identify areas of risk and look at practical solutions to avoid or minimise risk within their own working environments.

This course is delivered using a range of methods and resources including:
HSE case studies, group discussions, small group activities, hazard identification games and completion of a personal action plan.
This course has been developed and mapped to:
The Care Certificate Standard 13
Health and Safety at Work Act 1974
Management of Health and Safety at Work Regulations 1999
HSE Guidance on the Risks of Lone Working
And the following QCF units:
Contribute to Health and Safety in Health and Social Care

Online Training Records

Online Training Records

Our web based learning management system will provide you with the tools you need to access your up to date training records at all times, to produce information on your staff’s training records for CQC and to notify you of when updates are required.

About our Learning Management System
Tailored Training Social and Housing care
Tailored Training

Whilst we have a wide range of programmes written and ready to go, and within any training you have in-house, we will incorporate your organisations policies, procedures and paperwork into our delivery as standard practice, we understand that sometimes you may still need a little something else, something that makes it even more specific to your organisation and your business objectives.

About our tailored training
Pilot
Pilot Schemes

For large organisations wanting to roll a programme out across the whole staff team, you may want to consider setting up a pilot programme prior to full implementation. We have worked with many customers on pilot projects to ensure programmes meet all required objectives and any change are made from lessons learned prior to full implementation.

About our pilot schemes
Value for Money
Value for money

‘Value’ to our customers has never been about the price;  it is always about the quality of the service they receive and the impact this has on their staff’s practice, their business performance and ultimately the quality of life for the people they support.

Getting value for money
Safeguarding
Safeguarding

All multi agencies have a responsibility to keep all vulnerable adults and children safe by working in partnership with each other and sharing relevant information which could reduce the risk of harm and abuse.

About safeguarding
Care Act
Care Act

The Care Act 2014, together with a range of regulations and statutory guidance, is the base upon which social care will develop over the next few decades. It enshrines the new statutory principle of individual wellbeing, the driving force behind the Act, and makes it the responsibility of local authorities to promote wellbeing when carrying out any of their care and support functions.

About the care act
Care Certificate
Care Certificate

The Care Certificate is an induction programme that will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.

About the care certificate

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