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Effective Communication

Subject category: Leadership and Management
This course will support managers to gain an insight into the importance of effective communication. Effective communication is an important skill for an effective leader, and during the course learners will learn the importance of effective communication, the appropriate use of communication techniques and how these can be embedded into their workplace effectively.
Managers will be encouraged to reflect on their own communication skills and how these are perceived by others, and how to develop these with the production of an action plan to achieve their goals, with clear timelines to achieve their actions.
This course is delivered using a range of methods and resources including:
Video clips, small group activities and group discussion
This course has been developed and mapped to:
The National Skills Academy: The Leadership Qualities Framework
And the following:
ILM Level 5 Management Communication Unit

Effective Information Gathering and Assessments

Subject category: Leadership and Management
This course will assist participants to achieve the best outcomes for social care service users by understanding the concepts behind good assessment and critical reflection in information gathering. The heart of good practice in any social care field is professional assessments that are client-centred and revolve around the best practice of critical reflection and objective information sharing.
Using a variety of techniques including report writing skills, critical reflection and understanding of the assessment task, participants will explore the reasoning behind using these tools to improve outcomes. In addition learners will use practical examples to explore issues from a variety of settings to illustrate good and bad practice.
This course is delivered using a range of methods and resources including:
Group discussions to share effective practice experiences, small group activities, and case studies, videos, and an evaluation and planning exercise.
This course has been mapped to the following:
The Public Law Outline
Police and Criminal Evidence Act 1984
HCPC Standards of Proficiency for Social Workers
The Leadership Qualities Framework for Adult Social Care

Effective Management of Risk in Mental Health Settings

Subject category: Mental Health
This course has been developed for Frontline staff to empower individuals they support to gain greater control of their lives by taking positive risks, whilst acknowledging the hazards associated with that risk. This course will also enable learners to develop their knowledge about Person Centred Planning, giving them the opportunity to use PCP tools available and widely used within adult social care. Learners will also be given the knowledge to support them develop a proactive approach to supporting individuals with monitoring and maintaining their mental health. Learners will take part in a workshop to support them to use the PCP tools, complete risk assessments and Serious Incident Forms.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, risk assessments and Serious Incident Forms
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Well Being and Mental Health Promotion
Understand Mental Health Problems
Implement Person Centred Approaches in Health and Social Care
Support Positive Risk Taking for Individuals
Promote Good Practice in Handling Information in Health and Social Care Setting

Effective Management of Risk in Mental Health Settings for Managers and Team Leaders

Subject category: Mental Health
This course has been developed for Managers and Team Leaders within mental health supported housing settings. The course will look at how to support teams to improve the way that risk assessments are drawn up and managed, as well as to improve the way that serious incidents are managed and recorded using the newly introduced recording form. The course will also explore how managers and team leaders can support their teams to increase their confidence in using a person centred approach to support customers to manage risk in their lives. Managers and team leaders will be given an overview of the Person Centred Planning tools available and develop an understanding of how they can support their teams to develop a pro-active approach to supporting individuals with monitoring and maintaining their mental health.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities, risk assessments and serious incident forms
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF units:
Understand Mental Well Being and Mental Health Promotion
Understand Mental Health Problems
Implement Person Centred Approaches in Health and Social Care
Support Positive Risk Taking for Individuals
Promote Good Practice in Handling Information in Health and Social Care Setting


Effective Team Communication

Subject category: Leadership and Management
This course has been developed to improve knowledge and understanding of effective communication techniques as well as create an awareness of your own style of communication. The session will also explore a range of responses to communicate successfully with difficult people and in times of conflict.
This course is delivered using a range of methods and resources including:
Role Plays, case studies, group discussions and DVD clips.
This course has been developed and mapped to:
The Care Certificate Standard 6
And the following QCF unit:
Contribute to Effective Team Working in Health and Social Care or Children and Young People’s Settings


Emergency First Aid at Work (EFAW) One Day – Level 3 Award


This course is for all staff members who need to hold a First Aid certificate to support the First Aid needs of the organisation. A risk assessment of first aid needs may identify the need for Emergency First Aiders in the workplace, either as an addition to your First Aiders, or where the risk of your business is low.  
This award satisfies the requirements of the Regulatory Body for First Aid - the Health and Safety Executive (HSE) and HSENI (Northern Ireland).
After attendance at this course learners will have the skills and knowledge to provide the organisation with emergency first aid cover that provides treatment to the people they support and their employee’s in a prompt, safe and effective manner and within the roles and responsibilities of their job role.
The certificate is valid for 3 years and will be issued to those who satisfy the criteria of ongoing practical assessments and successful completion of a multiple choice question paper.
As first aid methods and theories may change within the 3 years that a learner’s certificate is valid for, we therefore recommend that emergency first aiders undertake an annual refresher course of 3 hours. This will give them the opportunity to practice skills they may not have used since gaining their qualification and develop their knowledge around other injuries that they may have experienced. This will support the organisation to be constantly up to date with current first aid practice.
This course is delivered using a range of methods and resources including:
First Aid manikins, first aid kits, assessments, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and safety (First Aid) Regulations 1981 (as amended)
Resuscitation Council Guidelines 
And the following QCF units:
Emergency First Aid skills
Contribute to Health and Safety in Health and Social Care

Emergency First Aid Skills

Subject categories: General Health and Social Care, Health and Safety
This course has been developed for learners to gain the knowledge and practical competences required to deal with the range of emergency first aid situations. Learners will be able to demonstrate the practical administration of safe, prompt and effective first aid in emergency situations. They will gain an insight as to how they will support the qualified first aider including stocking of equipment and record keeping.
This course is delivered using a range of methods and resources including:
First Aid manikins, First Aid kit, scenarios, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Health and Safety (First Aid) Regulations 1981 (as amended)
Resuscitation Council Guidelines
And the following QCF unit:
Emergency First Aid Skills 


Emergency First Aid Skills and Defibrillator Training

Subject categories: General Health and Social Care, Health and Safety
This course has been developed for learners to gain the knowledge and practical competences required to deal with the range of emergency first aid situations. Learners will be able to demonstrate the practical administration of safe, prompt and effective first aid in emergency situations. They will gain an insight as to how they will support the qualified first aider including stocking of equipment and record keeping. This course will also provide the learners with knowledge of AED functions and an understanding of the use of a defibrillator.
This course is delivered using a range of methods and resources including:
AED equipment, manikins, first aid kit, scenarios, group discussions, small group activities and self-assessment.
This course has been developed and mapped to:
Resuscitation Council Guidelines 
And the following QCF unit:
Emergency First Aid Skills


Enable Individuals with Mental Health Problems to Develop Alternative Coping Strategies

Subject category: Mental Health
This course has been developed to support staff who are working in a wide range of settings, including general mental health services. However this programme will be particularly relevant to practitioners working with individuals detained under mental health legislation, in forensic mental health services, assertive outreach or criminal justice system. It will also provide learners with the knowledge, skills and understanding to be able to work with individuals with mental health problems to change behaviour which has a negative impact on themselves or others. The focus is on helping the individual recognise the impact of their behaviour and develop alternative coping strategies. 
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies, scenario based activities, DVD clip and learner action plans.
This course has been developed and mapped to:
The 6c’s
VAK Learning Styles Self-Assessment Questionnaire
And the following QCF unit:
Enable individuals with mental health problems to develop alternative coping strategies

Enabling Behaviour Change (Motivational Interviewing)

Subject categories: General Health and Social Care, Leadership and Management
This course has been developed for a range of social care practitioners whose role involves them offering direct support to those who find change difficult to achieve. This includes many roles such as care workers, foster workers and social workers.
The course offers an opportunity for attendees to reflect on their role in facilitating self-reflection for individuals allowing for person centered target setting and improving positive outcomes. Attendees will be introduced to person centered working via a Social Pedagogic approach and utilising Critical Reflection in order to maximise effective outcomes.
Learning about Motivational Interviewing and Solution Focused Therapy empowers staff to offer the best possible support for individuals. Key areas of focus include The Four Interaction Skills, The Spirit of Motivational Interviewing and The Four Processes of Motivational Interviewing. Solution Focused approach work helps an individual set their own positive targets and research demonstrates the true effectiveness of such an approach. The art of active listening and empowerment are skills which require constant reflection and practice and are the bedrock of best practice.

Throughout this course professional codes, regulating conduct, legislation and systemic practice is embedded, with research and evidence based outcomes critical to learning outcomes.
This course is delivered using a range of methods and resources including:
Group discussions to share effective practice experiences, small group activities, and case studies.

This course has been developed and mapped to:
The Children and Families Act 2014
The Care Act 2014
HCPC Standards of Proficiency for Social Workers
The Leadership Qualities Framework for Adult Social Care
Mental Health Act 2007

End of Life Care

Subject categories: End of Life, General Health and Social Care
This course has been developed for those working in a wide range of settings to gain the knowledge and skills required to support individuals with their End of Life Care. This course is suitable for staff from a range of Health and Social Care settings including residential and nursing services. 
This course is delivered using a range of methods and resources including:
Example advance care plans, scenarios, case studies, group discussions and small group activities.
This course has been developed and mapped to:
Common Core Competencies and Principles for Health and Social Care Workers Working with Adults at the End of Life 
Leadership Alliance for the Care of Dying People: One Chance to get it Right
Dying without dignity: Investigations by the Parliamentary and Health Service Ombudsman into Complaints about End of Life Care
And the following QCF units:
Understand How to Work in End of Life Care
Understand How to Provide Support when Working in End of Life Care
Understand How to Support Individuals during the Last Days of Life


End of Life Champion Programme

Subject category: General Health and Social Care
This programme will support the development of a team of subject specialists for end of life who can champion end of life across their organisation. Champions will have the responsibility to cascade information across their teams, and support their teams to answer questions and queries within their specialist area. They will also provide feedback to their organisation on the practice they experience and put forward recommendations that will ultimately improve the quality of care and support being received.

This course is delivered using a range of methods and resources including:-
Group discussions, small group activities, scenario based activities, DVD clip and a range of service specific equipment if required.

This course has been developed and mapped to:
NICE Quality Standard End of Life Care for Adults
And the following QCF units:
Understand How to Work in End of Life Care
Understand How to Provide Support When Working End of Life Care
Understand How to Support Individuals During the Last Days of Life

Epilepsy Awareness

Subject categories: General Health and Social Care, Nursing and Health Care
This course has been developed to promote an understanding of Epilepsy and the different types of seizures associated with this condition. The course aims to raise awareness of epilepsy – what it is, the symptoms, the different types of seizure and the impact it can have on people’s everyday lives.
The learners will develop their understanding of the condition which will enable them to offer more effective support to the people in their care.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Epilepsy Awareness and the Administration of Buccal Midazolam for Children’s and Young People’s Services

Subject categories: General Health and Social Care, Nursing and Health Care
The course will raise an awareness of epilepsy, what it is, the different types of epilepsy conditions and different types of seizures. The focus of this course is on children and young people with epilepsy and how this condition can impact on them and their families, from diagnosis to adulthood.
This course will cover the theory and practical aspects of administering Buccal Midazolam to a convulsing child or young adult in accordance with J.E.C. guidelines.
The learners will develop their understanding of the condition which will enable them to offer more effective support to the children and young people in their care.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips and example seizure management protocols.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Children and Young people
NICE Guidelines: Epilepsies: Diagnosis and Management
NHS Guidelines for Buccal Midazolam
J.E.C guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Epilepsy Awareness and the Administration of Buccal Midazolam Medication

Subject categories: General Health and Social Care, Nursing and Health Care
This course has been developed to promote an understanding of Epilepsy and the seizures associated with this condition. This course will also cover the theory and practical aspects of administering Buccal Midazolam to a convulsing person in accordance with J.E.C. guidelines.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, DVD clips and example seizure management protocols.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Buccal Midazolam 
J.E.C guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions


Epilepsy Awareness and the Administration of Rectal Diazepam and Buccal Midazolam Medication

Subject categories: General Health and Social Care, Nursing and Health Care
This course has been developed to promote an understanding of Epilepsy and the different types of seizures associated with the condition. The course aims to raise awareness of epilepsy – what it is, the symptoms, the different types of seizure and the impact it can have on people’s everyday lives. The learners will develop their understanding of the condition which will enable them to offer more effective support to the people in their care. This course will also cover the theory and practical aspects of administering Rectal Diazepam and Buccal Midazolam to a convulsing person in accordance with J.E.G guidelines.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clips, example administration protocols and practical application using a mannequin.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Epilepsy Awareness and the Administration of Rectal Diazepam Medication

Subject categories: General Health and Social Care, Nursing and Health Care
This course has been developed to promote an understanding of Epilepsy and the seizures associated with this condition.  This course will also cover the theory and practical aspects of administering Rectal Diazepam to a convulsing person in accordance with J.E.C. guidelines.
This course is delivered using a range of methods and resources including:
Example administration protocols, group discussions, small group activities, DVD clips and practical application using a manikin. 
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Adults
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Rectal Diazepam 
J.E.C. guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions


Epilepsy Awareness for Children’s and Young People’s Services

Subject categories: General Health and Social Care, Nursing and Health Care
The course will raise an awareness of epilepsy, what it is, the different types of epilepsy conditions and different types of seizures. The focus of this course is on children and young people with epilepsy and how this condition can impact on them and their families, from diagnosis to adulthood.
The learners will develop their understanding of the condition which will enable them to offer more effective support to the children and young people in their care.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and DVD clips.
This course has been developed and mapped to:
NICE Guidelines: Epilepsy in Children and Young people
NICE Guidelines: Epilepsies: Diagnosis and Management
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Equality, Diversity and Inclusion 3hr

Subject category: General Health and Social Care
This course has been developed to introduce the concepts of equality, diversity and inclusion which are fundamental to everyone’s roles within the Health and Social Care sector.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, workbooks and DVD clips.
This course has been developed and mapped to:
The Equality Act 2010
The Care Certificate Standard 4
And the following QCF unit:
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings


Equality, Diversity and Inclusion 6hr

Subject category: General Health and Social Care
This course has been developed to introduce the concepts of equality, diversity and inclusion which are fundamental to everyone’s roles within the Health and Social Care sector.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, workbooks, small group activities and DVD clips.
This course has been developed and mapped to:
The Equality Act 2010
The Care Certificate Standard 4
And the following QCF unit:
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings


Equality, Diversity and Inclusion for Housing

Subject categories: General Health and Social Care, Housing
This course has been developed to support learners working within the housing sector to gain the knowledge and understanding of how and why equality, diversity and inclusion should be implemented.  It explores how the application of these are fundamental to providing a supporting and empowering role to individuals using a range of housing services.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, workbooks and DVD clips.
This course has been developed and mapped to:
The Equality Act 2010
The Care Certificate Standard 4
And the following QCF unit:
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings


Equality, Diversity and Inclusion for Managers

Subject category: General Health and Social Care
The aim of this course is to develop the learners’ knowledge, understanding and skills required to enable a whole systems approach to equality, diversity and inclusion.
This course has been developed and mapped to the following QCF unit:
Champion Equality, Diversity and Inclusion
Online Training Records

Online Training Records

Our web based learning management system will provide you with the tools you need to access your up to date training records at all times, to produce information on your staff’s training records for CQC and to notify you of when updates are required.

About our Learning Management System
Tailored Training Social and Housing care
Tailored Training

Whilst we have a wide range of programmes written and ready to go, and within any training you have in-house, we will incorporate your organisations policies, procedures and paperwork into our delivery as standard practice, we understand that sometimes you may still need a little something else, something that makes it even more specific to your organisation and your business objectives.

About our tailored training
Pilot
Pilot Schemes

For large organisations wanting to roll a programme out across the whole staff team, you may want to consider setting up a pilot programme prior to full implementation. We have worked with many customers on pilot projects to ensure programmes meet all required objectives and any change are made from lessons learned prior to full implementation.

About our pilot schemes
Value for Money
Value for money

‘Value’ to our customers has never been about the price;  it is always about the quality of the service they receive and the impact this has on their staff’s practice, their business performance and ultimately the quality of life for the people they support.

Getting value for money
Safeguarding
Safeguarding

All multi agencies have a responsibility to keep all vulnerable adults and children safe by working in partnership with each other and sharing relevant information which could reduce the risk of harm and abuse.

About safeguarding
Care Act
Care Act

The Care Act 2014, together with a range of regulations and statutory guidance, is the base upon which social care will develop over the next few decades. It enshrines the new statutory principle of individual wellbeing, the driving force behind the Act, and makes it the responsibility of local authorities to promote wellbeing when carrying out any of their care and support functions.

About the care act
Care Certificate
Care Certificate

The Care Certificate is an induction programme that will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.

About the care certificate

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