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Achieving Outstanding Ratings CQC - The Framework for Leaders and Senior Managers 2 Day


This workshop has been developed to support leaders and senior managers to enhance their understanding of how to achieve an outstanding service and to work with CQC through their inspection. Managers will be challenged within the workshop to analyse their performance against quality within their service and areas that they will need to improve on, to achieve an outstanding rating. Managers will be able to investigate and review action plans that they have in place and analyse how they are going to achieve these improvements. Learners will be able to look at their inspection report to move the service forward with clear context of quality assurance.
Managers will be able to support services through their inspections and have the confidence to positively challenge the inspector when they believe they have the required evidence to show within their inspection. Learners will leave the workshop with the required knowledge to manage quality assurance systems in their own work setting, and to produce an effective action plan with clear end results.

This course is delivered using a range of methods and resources including:
CQC guidelines, Key Lines of Enquiries, case studies, group discussions and small group activities.
Local Authority monitoring forms, inspection reports, group discussions, small group activities and workbooks.
This course has been developed and mapped to:
CQC Inspection Framework
Local Authority Monitoring Systems

ADHD

Subject categories: Autism, General Health and Social Care, Learning Disabilities
  • What is Attention Deficit Hyperactivity Disorder?
  • Causes and symptoms of ADHD
  • How ADHD is diagnosed
  • Treatment
  • What conditions can coexist with ADHD
  • Adults with ADHD

Administration of Buccal Midazolam

Subject categories: General Health and Social Care, Learning Disabilities, Nursing and Health Care

This course has been developed to support a learner to practice the administration of Buccal Midazolam.  Learners will have attended a basic epilepsy awareness course and may have already completed an administration of Rectal Diazepam course.
This course is delivered using a range of methods and resources including:
Use of administration equipment, group discussions, small group activities and individual practical assessment.
This course has been developed and mapped to:
NICE Guidelines: Epilepsies: Diagnosis and Management 
NHS Guidelines for Buccal Midazolam 
J.E.C. guidelines
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions




Administration of Emergency Medication Rectal Diazepam and Buccal Midazolam

Subject category: General Health and Social Care
This course has been developed for learners who have previously attended Epilepsy Awareness training. This course will cover the theory and practical aspects of administering Rectal Diazepam and Buccal Midazolam to an individual who is having a seizure, in accordance with J.E.C. guidelines.
This course has been developed and mapped to the following QCF unit:
Contribute to monitoring the health of individuals affected by health conditions

Administration of Emergency Medication – Rectal Diazepam and Buccal Midazolam

Subject categories: General Health and Social Care, Nursing and Health Care
This course has been developed for learners who have previously attended Epilepsy Awareness training. This course will cover the theory and practical aspects of administering Rectal Diazepam and Buccal Midazolam to an individual who is having a seizure, in accordance with J.E.C. guidelines.

This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and practical activities
This course has been developed and mapped to:
NICE Guidelines: Epilepsies: Diagnosis and Management
NHS Guidelines for Buccal Midazolam and Rectal Diazepam
And the following QCF unit:
Contribute to Monitoring the Health of Individuals Affected by Health Conditions

Administration of Medication in Mental Health Services

Subject categories: General Health and Social Care, Mental Health
This course has been developed to provide staff working within Mental Health services with the knowledge required in order for them to administer and/ or assist with the administration of medication. The course will look at types of medication which are of a high prescribed use within Mental Health Services.
Organisational in-house competence based training should be undertaken following this course.
This course is delivered using a range of methods and resources including:
Administration props, care and support plans, example policies and procedures, group discussions, small group activities and risk assessment templates.
This course has been developed and mapped to:
Human Medicines Regulations 2012
Guidance from the Royal Pharmaceutical Society
And the following QCF units:
Administer Medication to Individuals, and Monitor the Effects
Support use of Medication in Social Care Settings

Advance Care Planning

Subject categories: End of Life, General Health and Social Care, Nursing and Health Care
This course has been developed to support learners, who have a responsibility to develop advance care plans, with the understanding and skills required to complete these.  This course will look at the differences between a care plan and an advance care plan.
This course is delivered using a range of methods and resources including:
Example advance care plans, scenarios, group discussions, self-assessment and small group activities.
This course has been developed and mapped to:
The Gold Standards Framework
NHS: Advance Care Planning: A Guide for Health and Social Care Staff 
And the following QCF unit:
Understand Advance Care Planning


Advocacy and Empowerment

Subject categories: General Health and Social Care, Safeguarding and Legal

This course has been developed to support learners working within a range of services including Housing, Residential Care, Nursing and Supported Living services. Learners will gain the knowledge which will support them to advocate for and empower the people that they are supporting.
The Care Act 2014 makes a big emphasis on advocacy and states that Local Authorities must involve people in decisions made about them and their care and support. The advocacy duty will apply from the point of first contact with the Local Authority and at any subsequent stage of the assessment, planning, care review, safeguarding enquiry or safeguarding adult review. This course will also explore the role of an IMCA.
This course will look at the values underpinning advocacy, the relevant legislation and standards, the role of the advocate and the best ways to support individuals within the service provided to them to help empower them in their lives. Learners will explore the history of the different models of advocacy and why it exists.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and case studies
This course has been developed and mapped to:
Advocacy QPM – Recognising quality in independent advocacy – Code of Practice
And the following QCF units:
Providing independent advocacy to adults
Purpose and principles of independent advocacy

AED and CPR

Subject categories: General Health and Social Care, Health and Safety
This course has been developed to give learners the knowledge and skills to be able to use an AED (Automated External Defibrillator), perform CPR (Cardiopulmonary Resuscitation) and follow the process for managing a choking casualty. Learners will be supported to be able carry out these processes competently and with confidence.
Learners will have the opportunity to gain an accredited certificate that will last for 3 years. To renew their qualification in 3 years, learners will need to retake the course. It is recommended that learners attend annual refresher courses.
This course is delivered using a range of methods and resources including:
Group discussions, observation of practice, Q&A, practical activities, case studies and DVD clips.
This course has been developed and mapped to:
Resuscitation Council Guidelines
The Care Certificate – Standard 12 Basic Life Support

Age Assessment Training


This course has been developed for participants ensuring the wellbeing of unaccompanied refugee children and young people. The course aims to give delegates the confidence and information they need to challenge assessments, and the tools to ensure that the correct processes are in place in your organisation.
This course is delivered using a range of methods and resources including:
Scenarios, case studies, group discussions and small group activities.
This course has been developed and mapped to:
ADCS Age Assessment Guidance

Home Office Guidance June 2015

Health and Social Care Professions Council

Section 47 of the Children’s Act 1989

Children and Families Act 2014

The Children’s Plan 2007

Safeguarding Vulnerable Groups 2006

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Alcohol Awareness


This course has been developed to support learners to increase their knowledge and understanding of the effects of alcohol misuse, safe limits, different categories of alcohol misuse, and alcohol harm. It will also explore how individuals can be helped and supported to improve their health by reducing their alcohol consumption.

This course is delivered using a range of methods and resources including:
Quizzes, group discussions, small group activities and DVD clips.

This course has been developed and mapped to:
Alcohol Guidelines Review – Report from the Guidelines development group to the UK Chief Medical Officers
Nice Quality Standard: Alcohol – use disorders: diagnosis and management
and the following QCF unit:
Recognise symptoms of substance misuse and respond appropriately

An Introduction to Multiple Conditions for Housing Teams

Subject categories: General Health and Social Care, Housing
This course has been developed to give learners an insight into a wide range of conditions and how each condition can affect an individual in different ways.  It is important that learners know how to begin to recognise these conditions as this may have an impact on their living arrangements if individuals do not gain support to be signposted to the appropriate services. 
Within the Care Act 2014 it focuses on meeting individual’s needs and recognises that modern care and support can be provided in a number of ways. Guidance accompanying the Act, shows that when agencies involved in housing, health and social care work together they have more success than when acting alone.
This course is delivered using a range of methods and resources including:
A variety of condition fact sheets for research activity, Case studies, scenarios, group discussions and small group activities.
This course has been developed and mapped to the following QCF units:
Support Individuals with Multiple Conditions and/or Disabilities 
Understand How to Support Individuals with Autistic Spectrum Conditions 
Understand Mental Health Problems 
Understand the Process and Experience of Dementia 
Understand Physical Disability
Understand the Context of Supporting Individuals with Learning Disabilities  


An Overview of the Care Quality Commission and the Care Act 2014 for Staff Teams, Service Users and Families

Subject categories: General Health and Social Care, Quality Assurance
This course has been developed for staff, service users and families to give an overview of the Care Quality Commission and the Care Act 2014, and the impact these have on the organisation and the services it provides. 
Most of the provisions within the act came into effect in April 2015, with some of the funding reform changes taking effect in April 2016. 
At its heart, the act is person-centred; it places the wellbeing of the individual at its core and emphasises the need for greater integration and co-operation between agencies. These changes will also necessitate considerable learning and development across the whole care and support workforce in terms of knowledge and information, skills and behaviour, and culture and commitment.
Learners will look at the way CQC will inspect services under the inspection model and gain an enhanced understanding of the 5 key questions, the fundamental standards and how the Inspections will be carried out within their services using the key lines of enquiry as prompts to look for sources of evidence.
This course is delivered using a range of methods and resources including:
CQC inspection reports, question & answer session, debating and small group activities
This course has been developed and mapped to:
The Care Act 2014
CQC Inspection Framework

Analytical Recording


This course has been developed to support participants on how analytical writing requires you to assess the weight that should be given to information gathered. It will show you how to draw on your knowledge from research, experience and practice combined with an understanding of child or adult needs within their family or the context in which they live. This course aims to make you confident in understanding what is relevant and meaningful and then to show you how to write the information down effectively.
This course is delivered using a range of methods and resources including:
Scenarios, case studies, group discussions and small group activities.
This course has been developed and mapped to:
Putting Children first – Delivering Our vision for Excellent Children’s Social
Care (July 2016 DfE)

Child Centred Practice 2016

Health and Social Care Professions Council

Section 47 of the Children’s Act 1989

Children and Families Act 2014

The Children’s Plan 2007

Safeguarding Vulnerable Groups 2006

And the following QCF unit:
Principles of Safeguarding and Protection in Health and Social Care

Anaphylaxis Awareness

Subject categories: General Health and Social Care, Health and Safety
An Anaphylactic shock, or anaphylaxis, is a life-threatening, serious allergic reaction to an allergen such as food substances or insect stings. If it is not treated appropriately it may cause death. This training is for qualified First Aiders and Emergency First Aiders to enable them to recognise and treat anaphylaxis safely and effectively.
When administering medication, it is important to recognise and differentiate between allergic reactions and the potentially life threatening anaphylactic reactions immediately. It is also essential to determine whether the individual has had an allergic or anaphylactic response to the medication in the past, prior to administration.
This course is suitable for all First Aiders and healthcare professionals as well as those in a high risk environment where such medication is available.
This course is delivered using a range of methods and resources including:
First Aid props, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Resuscitation Council Guidelines: Emergency Treatment of Anaphylactic Reactions

And the following QCF unit:
Emergency First Aid Skills 


Anti-Social Behaviour for Housing

Subject category: General Health and Social Care

This course has been developed to provide learners with a better understanding of how to diffuse, manage and cope with anti-social behaviour. This course is aimed at staff who are supporting people who live in self-contained housing and have access to shared communal facilities.
Through discussion, learners will explore the options available to them to ensure they are safe and able to behave appropriately, professionally and socially at all times. Learners will have the opportunity to discuss the real life situations and dilemmas they face and with guidance, know what they need to do when faced with these or similar dilemmas in future.
The knowledge gained will support individuals to understand and promote positive behaviour, whilst responding appropriately to incidences of what is seen as anti-social behaviour.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, scenarios, role play and DVD clips.
This course has been developed and mapped to:


Anti-social behavior crime and policing act 2014

Section 218a of the Housing Act 1996

The Care Act

And the following QCF units:

Promote positive behaviour


Anxiety and Panic Attacks

Subject category: Mental Health
This course has been developed to improve the understanding of Anxiety and Panic attacks and how they affect the individual’s experience of living with these disorder. We will look at how to support someone who has a diagnosis and the myths and stereotypes surrounding the disorders.
This course is delivered using a range of methods and resources including:
Group discussion, small group activities, true or false game, self-reflection, case studies and a DVD - Dealing with anxiety and panic attacks
This course has been developed and mapped to:
The Government document - No Health without Mental Health
Skills for Care - The Common Core Principles to support good mental health and wellbeing in adult social care

and the following QCF unit:
Understand Mental Health Problems

Approaches to Enable Rights and Choices for Individuals with Dementia Whilst Minimising Risks

Subject categories: Dementia, General Health and Social Care
This course has been developed to provide the knowledge and understanding required to promote individuals’ rights and choices whilst minimising risk.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Dementia Core Skills: Education and Training Framework 
And the following QCF unit:
Approaches to Enable Rights and Choices for Individuals with Dementia whilst Minimising Risks


Asperger Syndrome


This course has been developed to support staff who are working with, or may work with, individuals who have Asperger syndrome. The content of the course includes factual information about Aspergers as a syndrome as well as exploring the strategies and approaches that can be used to contribute to positive life outcomes for the individual.
With the use of DVD clips and group work a greater understanding of an individual’s experience of Asperger syndrome will be gained.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities and DVD clip
This course has been developed and mapped to:
The Autism Act 2009
And the following QCF unit:
Understand how to support individuals with autistic spectrum conditions

Assistive Technology within Housing

Subject categories: General Health and Social Care, Housing
This course has been developed to support learners to gain knowledge of assistive technology that is available, and how this can support people with a range of health care needs to live as independently as possible within their own homes.
This course is delivered using a range of methods and resources including:
Assistive technology aids, small group activities, action plans and group discussions.
This course has been developed and mapped to:
Skills for Care – Technology to Care
And the following QCF units:
Support the use of assistive technology


Autism Awareness within The Criminal Justice System

Subject categories: Autism, General Health and Social Care
This course provides an introduction to Autistic Spectrum Conditions and how the conditions may differ from each other. Learners will be able to explore different approaches that may be required to support individuals and the condition that affects them. This course is designed for people who work in the criminal justice system and who would like to develop an awareness and understanding of Autism.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, case studies and DVD clips.
This course has been developed and mapped to:
The Autism Act – 2009
Think Autism – The Autism Strategy 2014
The National Autistic Society – Autism: A guide for criminal justice professionals
and the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions

Autism Champion Programme - 3 Days


This Programme has been developed to support organisations to provide Autism Champions with the skills and knowledge required to act as Champions. The Champions will be the ‘go to’ people within their organisation when any staff members have questions, queries or require support in the area of Autism. This additional capacity in autism expertise will support a network of people who can share best practice and embed more expertise across the organisation.

This programme includes face to face teaching, self-directed study and completion of assignments.

There are two programme options available:
Depending on the learners role they will have the option to either complete:
• Level 3 QCF Unit ‘Understand how to support individuals with Autistic Spectrum Conditions’
• Level 5 QCF Unit ‘Promote good practice in the Support of individuals with Autistic Spectrum Conditions’ Observation of practice (Level 5 only)

This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009

And the following QCF units and Qualification

Level 3 QCF Unit ‘Understand how to support individuals with Autistic Spectrum Conditions’
Level 5 QCF Unit ‘Promote good practice in the Support of individuals with Autistic Spectrum Conditions’ Observation of practice (Level 5 only)

Autism Promoting Good Practice Advanced

Subject categories: Autism, General Health and Social Care
This course has been developed to support learners who manage and support others to provide quality outcomes for individuals with Autistic Spectrum Conditions. The course will give learners the opportunity to explore and consider communication and support strategies, partnership working and ways of supporting staff. It also addresses the complexity of theory and practice in the area of Autistic Spectrum Conditions.
This course is delivered using a range of methods and resources including:
Group discussions, sensory experience activities and DVD clips.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Promote Good Practice in the Support of Individuals with Autistic Spectrum Conditions.

Autistic Spectrum Awareness for Children’s and Young People’s Services


The course provides an overview of the autistic spectrum and explores the impact this may have on an individual and their families and or carer’s. It provides learners with key areas of knowledge including individuality, communication and person centered support.
Learners will reflect on current practice and explore how they may need to adjust their practice in line with current legislation and practice guidelines.
This course is delivered using a range of methods and resources including:
Group discussions, small group activities, fact sheets, sensory experience activities and DVD clips.
This course has been developed and mapped to:
The Autism Act 2009
The Children’s Homes (England) Regulations 2015
Guide to the children’s homes regulations including the quality standards
And the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions

Autistic Spectrum Conditions - An Introduction

Subject categories: Autism, General Health and Social Care
This course provides an introduction to Autistic Spectrum Conditions and how the conditions may differ from each other.  Learners will be able to explore different approaches that may be required to support individuals and the condition that affects them.
This course is delivered using a range of methods and resources including:
Case studies, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions


Autistic Spectrum Conditions Awareness

Subject categories: Autism, General Health and Social Care
The course provides an awareness of Autistic Spectrum Conditions. It provides learners with key areas of knowledge and explores important themes such as individuality, communication, behaviour and person centered support.
This course is delivered using a range of methods and resources including:
Fact sheets, sensory experience activities, group discussions, small group activities and DVD clips.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Introductory Awareness of Autistic Spectrum Conditions


Autistic Spectrum Conditions Supporting the Individual Intermediate

Subject categories: Autism, General Health and Social Care
This course provides a range of knowledge and understanding about Autistic Spectrum Conditions and explores theories and concepts about Autism. It enables learners to reflect on the impact of these conditions on the lives of individuals and those close to them. This session will also explore good practice in areas such as communication and support.
This course is delivered using a range of methods and resources including:
Government documents for research activities, group discussions, small group activities and scenarios.
This course has been developed and mapped to:
Think Autism: Fulfilling and Rewarding Lives, the Strategy for Adults with Autism in England: An Update.
Statutory Guidance for Local Authorities and NHS Organisations to Support Implementation of the Adult Autism Strategy
Autism Act 2009
And the following QCF unit:
Understand how to Support Individuals with Autistic Spectrum Conditions


Online Training Records

Online Training Records

Our web based learning management system will provide you with the tools you need to access your up to date training records at all times, to produce information on your staff’s training records for CQC and to notify you of when updates are required.

About our Learning Management System
Tailored Training Social and Housing care
Tailored Training

Whilst we have a wide range of programmes written and ready to go, and within any training you have in-house, we will incorporate your organisations policies, procedures and paperwork into our delivery as standard practice, we understand that sometimes you may still need a little something else, something that makes it even more specific to your organisation and your business objectives.

About our tailored training
Pilot
Pilot Schemes

For large organisations wanting to roll a programme out across the whole staff team, you may want to consider setting up a pilot programme prior to full implementation. We have worked with many customers on pilot projects to ensure programmes meet all required objectives and any change are made from lessons learned prior to full implementation.

About our pilot schemes
Value for Money
Value for money

‘Value’ to our customers has never been about the price;  it is always about the quality of the service they receive and the impact this has on their staff’s practice, their business performance and ultimately the quality of life for the people they support.

Getting value for money
Safeguarding
Safeguarding

All multi agencies have a responsibility to keep all vulnerable adults and children safe by working in partnership with each other and sharing relevant information which could reduce the risk of harm and abuse.

About safeguarding
Care Act
Care Act

The Care Act 2014, together with a range of regulations and statutory guidance, is the base upon which social care will develop over the next few decades. It enshrines the new statutory principle of individual wellbeing, the driving force behind the Act, and makes it the responsibility of local authorities to promote wellbeing when carrying out any of their care and support functions.

About the care act
Care Certificate
Care Certificate

The Care Certificate is an induction programme that will provide clear evidence to employers, patients and people who receive care and support, that the health or social care worker who is supporting them has been assessed against a specific set of standards and has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.

About the care certificate

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